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OpenDNS Says Google-Dell Browser Tool is Spyware

PetManimal writes "David Ulevitch, the founder of OpenDNS, claims that Google and Dell have placed 'spyware' on Dell computers. Ulevitch made the claim based on his observation of the behavior of the Google Toolbar and homepage that comes preinstalled on IE in new Dell machines. He says that a browser redirector sends users who enter nonexistent URLs to a Dell-branded page loaded with Google ads. Another observer, Danny Sullivan, says that this is a different result than what happens on PCs without the redirector. However, the original article notes that Ulevitch has a vested interest in the results of mistyped URLs."

10 of 188 comments (clear)

  1. Instructions to Remove by eldavojohn · · Score: 5, Informative
    Anyone who's looking for a way to remove this, Dell's support site gives these instructions:

    To uninstall the Google URL Assistant, perform the following steps:

    1. Click Start and select Control Panel.
    The Control Panel window appears.
    2. Select Add or Remove Programs.
    The Add or Remove Programs window appears.
    3. Select Remove a Program.
    The Add or Remove Programs utility window appears.
    4. Click to highlight the URL Assistant program and click Remove.
    5. Follow the instructions on the screen to complete the removal process.
    However, a user on the bottom of one of the links reports a way to disable it (but leave it on your machine) if you want to keep it:

    In Internet Explorer, click on Tools,Internet Options,Programs, Manage Add-ons. Look for the CBrowserHelperObject published by Dell, then disable it.
    Personally, I've bought two computers from Dell a long time ago and the first thing I did, like a good little Slashdotter, was format it and install a real operating system. When my friend bought a Dell, I brought a case of beer over and we took his Windows install disc and we re-installed Windows. Why? Well, just because of all the crap software like this that somehow magically is installed on a new box. If I recall, he had a 30 day trial version of Norton Antivirus, a trial version of Nero, quicktime crap, one of the most heinous media applications I've ever witnessed (due to his sound card) & to top it all off they had some 30 startup entries in msconfig--over half of which I couldn't tell what they were!

    Now I work for a fortune 500 company and guess what we do with every box we get from Dell? Re-image it.

    Now, for the 99% other Dell customers, this is just purely unfortunate because I'm not so naive to expect everyone to know how or why they should take the above actions. I hope that all the virus scanning apps (HiJackThis, Lavasoft's Adaware, etc) get this thing because Adaware is about the most useful thing I can show my family how to use frequently enough to keep the computer protected.

    This sounds a lot like something the old Gateways would do. Huh, I never would have thought Dell would reach that level but, well, here we are. The important thing is to factor this in when you're thinking about a new computer. Hopefully some competition will spring up for Dell and, you know, quality of the software (not just the hardware) will start to matter for Dell.
    --
    My work here is dung.
    1. Re:Instructions to Remove by cmorgan47 · · Score: 5, Insightful

      hen my friend bought a Dell, I brought a case of beer over and we took his Windows install disc and we re-installed Windows.

      i with you on the rest of the post, but as a good little Slashdotter you should know that the friend buys the beer.

      --
      no i have not shot my gun in the air and gone 'Ahh!'
    2. Re:Instructions to Remove by Anonymous Coward · · Score: 5, Insightful

      i with you on the rest of the post, but as a good little Slashdotter you should know that the friend buys the beer.
      Computers are the new automotives. I used to work with my dad on cars when I was younger and we used to drink beer while replacing someone's break pads/cylinders, changing their oil or rotating their tires. Sometimes we'd get daring and tighten someone's serpentine belt pulley.

      Haggling over who buys the beer when it's a prime excuse for some guys to just sit around and shoot the shit isn't worth it. I'll buy the beer and I'll make sure it's something you've never had ... like a variant of Leinenkugal's or a nice Belgium White Wheat brew, you know something exotic. These days, a case of beer is a trivial amount of money for me but not for all my friends.

      Computers are the new excuse to sit around and "bond" as corny as that sounds--like fishing or camping. Enjoy the excuse to stop and upgrade someone's ram, it'll make you feel useful. I'll bring the beer since I'm the one getting something out of the deal. If you haven't seen a friend in years, call them up and talk to them. If you want to hang out, ask them if their computer's running alright and offer to come over and help them out with the problems, everybody has them.

      America has become too centered on who pays for what, I say relax and enjoy life before you die.

      OT eldavojohn
    3. Re:Instructions to Remove by HeroreV · · Score: 5, Interesting

      Dell Windows computers come with a program that updates some of the Dell crapware. I've heard this updater has recently starting installing new crapware without user confirmation.

  2. Can you really blame google by Organized+Konfusion · · Score: 5, Insightful

    This seems like junk that Dell have installed to make some cash one the side. If firefox bundled the same dns hijacker then who would you blame? Firefox or google?

    Just because google make the tool doesn't mean its their fault that it is installed by default in a spywareish fashion.

  3. OpenDNS is bummed by Mr.+Droopy+Drawers · · Score: 5, Insightful

    The issue here is that Google / Dell beat OpenDNS to the punch. Both accomplish the same purpose: when a user types a malformed URL into the address bar, they get an "enhanced" experience.

    OpenDNS is bummed that Google figured out a way to make money off the proposition. OpenDNS should have thought of that first.

    --

    To Copy from One is Plagiarism; To Copy from Many is Research.

  4. OpenDNS is not open by Anonymous Coward · · Score: 5, Insightful

    Dell is "monetizing" mistyped URL traffic, like OpenDNS. The customer has a choice which DNS server he uses and which preinstalled software he gets with a new computer (by choosing different vendors). Both do the same, for the same purpose. If I had to choose between the two, I'd choose Dell. At least they don't fly under a false flag, like OpenDNS, which only claims to be Open for marketing purposes.

  5. Re:Claim is complete FUD by wwmedia · · Score: 5, Insightful

    "Browser Address Error Redirector"

    yea do you HONESTLY think that you average Joe user would uninstall a program with such a scary name? thats if they even understand 1 of the 4 words in that name!

  6. Not spyware by mysidia · · Score: 5, Insightful

    The fact that it sends you to a custom page if you make a URL typo does not mean it is spyware. That's a visible change, and you would be hard-pressed not to notice the effects of the software, or the fact that it sends you to a Dell branded page.

    Since Dell ships it to you that way, you have no meaningful opportunity to establish an expectation that the Dell system behave differently. I.E. Since the software "comes that way" for you, it's not as if the software made a change to your computer without your permission.

    So not only is it not spyware, it's not malware, or software that secretly modified your system without authorization (because, you see, your system came that way in the first place).

  7. Re:Kinda fitting by kestasjk · · Score: 5, Funny

    Some may say that was coincidence. Well here's the creepy part:

    Take the number of days Google have public (2321), multiply by the number of Chinese people imprisoned thanks to Google (7), multiply by the number of web pages that Google indexes (11,029,291,583), divide by Nostradamus' number that he foretold would mark the beginning of the end (10,392), and round to the nearest 6 (6 as in 666). Now simply base64 encode the number, and you get DLOeVFT0501l==, rearrange the letters and you get "D0LOTSOFeV1l".

    --
    // MD_Update(&m,buf,j);