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Time Warner Cable Implements Packet Shaping

RFC writes "In a move that may be indicative of modern ISP customer service, Time Warner has announced the introduction of packet shaping technology to its network. 'Packet shaping technology has been implemented for newsgroup applications, regardless of the provider, and all peer-to-peer networks and certain other high bandwidth applications not necessarily limited to audio, video, and voice over IP telephony.' As the poster observes, this essentially renders premium service useless. The company is already warning users that attempts to circumvent these measures is a violation of their Terms of Service."

20 of 492 comments (clear)

  1. depends on the application of this by timmarhy · · Score: 5, Insightful

    In terms of QOS i agree with this. if for example you are downloading 100gig of porn from torrents then shaping that when you make a phone call in order to make sure the phone call gets through ok is GOOD. shaping however should NEVER prevent you reaching your maxium speed your line is capable of. what you spend your bandwidth on is none of their business, isp's have repeatedly stated they aren't responsible for your downloading habits, so they can't turn around and control them to suit themselfs and not be liable for it.

    --
    If you mod me down, I will become more powerful than you can imagine....
    1. Re:depends on the application of this by numbski · · Score: 5, Interesting

      You're not getting it, are you?

      I do this on my own networks, and I don't get complaints about it. Yes I'm an ISP. No, I'm not evil. I make every effort not to be evil. When it comes to transport out to the internet, YES, I do shape traffic. Priority goes (roughly) VOIP, Video, SSH/RDC, Web, P2P. In that order. Now, that doesn't mean you don't get the full bandwidth you're paying for with P2P. What happens is that packets get dropped and re-sent (as per TCP specs) and the result is additional LATENCY, not a drop in overall throughput. That only occurs if I'm horribly over-subscribed, which just won't happen, because if I'm paying wholesaler rates, there's really no way I'd allow it to happen. Bought in appropriate quantities bandwidth is cheap. TRANSPORT of that bandwidth is what is expensive. I can buy up all the bandwidth I want from the right location for next to nothing. Getting it to you is what costs me big time. If you build the infrastructure to me, support it, and don't whine at me when it's down, I can sell it to you cheaply, too.

      No, I don't like the big media conglomerates any more than you do, but being in the business I can tell you that this isn't wholly evil. What I would like to see from them is a release of HOW they're shaping it. That release makes it look to me more like they're doing Web > Everything Else, or putting hard caps on VOIP, Video, P2P, etc, which would be evil as well. I don't hard cap bandwidth below what you're paying for. Now, that said, our service contracts are worded such that you know up front that you're buying burstable service. We offer 10MBit symmetrical connection, but the contract states that we only guarantee 256k symmetrical dedicated. Anything above that is burst, which means that you have no right to saturate the connection full time more than 256k, but you're more than welcome to burst up to that for periods. To me this is fair. If you have a big download, burst away, that's what you've paid for. Running a warez FTP isn't. Running a (high bandwidth) website isn't. We don't have language that says you can't run a server. You can, but you're not allowed to saturate your connection 24/7. If we see that, you get a phone call asking you to purchase a dedicated connection rather than a burstable one. The problem with the cable companies is that they don't offer dedicated connections, because they CAN'T. You're on the same node as your neighbors, and whether you pay for a dedicated connection or not, you degrade the service of your neighbors when you saturate the line, end of story.

      I wish I could grow out faster, but I can't. I am try to get some investors to get more infrastructure out there, but Ma Bell isn't too happy about my existence right now. :\ I've tried to avoid doing business with "Mom" as I've taking to call them, but it's hard. Anyhoo...that's off-topic. Point is, don't bust their chops for shaping. Bust them for not telling you *how* they're shaping, and "ask" with your money for them to do it right, and not be greedy. If not, make sure your neighbors know what is up too, and if they don't initially care ("we just browse the web and check e-mail"), make them aware of the impact this sort of behavior could have on them down the road, and get them to at least make phone calls and case a ruckus. If they really are your only broadband choice, call the local newspaper, or tv station. They usually have investigative reporters on-hand, and if you can explain in layman's terms what's going on, guaranteed you might get them to re-think their policy. Companies hate bad PR, it hurts the revenue stream, and I know first hand that lost revenue HURTS.

      --

      Karma: Chameleon (mostly due to the fact that you come and go).

  2. Re:Class action? by flyboy974 · · Score: 5, Interesting

    I agree. The FCC has repeatedly denied ISP's the right to shape and/or filter traffic based on the common carrier laws.

    To do otherwise would cause the ISP to lose their status as a common carrier, and thus, for all legal matters, lose their "Internet Service Provider" status as well as far as the DMCA is concerned. At this point they start to filter and/or interact with the traffic, they are no longer a bipartisan, rather a willing participant in deciding upon the traffic of which they are choosing to send.

    Thus, any illegal content, they have chosen to allow. Regardless of protocol, technology, etc.

    So they are not liable.

  3. Conflict of Interest by Detritus · · Score: 5, Insightful
    Oops, we broke your third-party VOIP service. Why not sign up for Time-Warner VOIP, which works much better?

    I'm just waiting for the jerks to declare any use of IPSEC as a violation of their TOS.

    --
    Mea navis aericumbens anguillis abundat
  4. A cunning plan... by sam0ht · · Score: 5, Insightful


    TW are probably HOPING to lose 10% of their customers... the 10% who use 90% of the bandwidth. By biasing their customer base towards those who just want to read their email and check CNN online, they can carry on collecting the fees and not bother with the costs of providing greater bandwidth.

    1. Re:A cunning plan... by Jah-Wren+Ryel · · Score: 5, Insightful

      Word of mouth can really make or break a business, and when flip the bird to 10% of your customers, you'll probably end up regretting it. Unless of course your business is a monopoly, or a duopoly where both 'competitors' treat their customers equally poorly. Then you can flip the bird to 100% of your customers and still run a bloated, inefficient business.

      PS - once traffic shaping has been turned on, look for Time Warner to start soliciting companies like Google/youtube to 'sponsor' speed zones on TW's network.
      --
      When information is power, privacy is freedom.
  5. VOIP is high bandwidth? by Anonymous Coward · · Score: 5, Insightful

    Since when is voice a high-bandwidth application? A telephone call only uses 56kbps (that's bits per second), and that's without good compression. I can't imagine how a call made with a good codec could be considered enough of a problem to be throttled.

    dom

  6. You should not be surprised or indignant by bhima · · Score: 5, Insightful

    This is the problem with these 'unlimited' plans, there no way all users can consume the peak bandwidth advertised and we all know it. Many 'enthusiast' users signed up for such plans thinking their providers were fools for offering such plans. Well who's the fool? The guy that oversells a product by an order of magnitude or the guy that bought into it knowing that it was?

    In my opinion un-metered plans should not be offered at all, there is no such thing as a free lunch. You pay for an upload/download capability, then pay for brackets of monthly bandwidth, and you should get a break on packets transfered during off-peak hours.

    Do we really want or need government regulation of ISP capacity marketing? If that's the case I guess the free market economy doesn't work as well a some folks think.

    --
    Nothing in the world is more dangerous than sincere ignorance and conscientious stupidity.
  7. It's not that easy. by superbus1929 · · Score: 5, Informative

    You can't just "cancel" your contract in a lot of cases. I know in my area, you have three choices: 1) use the cable provider (Comcast), 2) use dial-up, 3) go fuck yourself. It's a selective monopoly, and it seriously hurts a lot of consumers in a lot of less urban areas.

    --
    Let's stop dilly-dallying and just change "-1: Overrated" to "-1: Disagree" or "-1: Doesn't Subscribe to Groupthink".
  8. The only option by javilon · · Score: 5, Insightful

    Is to encrypt every protocol so it looks like IPSEC or ssh and use random ports. This is going to be defeating the point of network management, firewalls, etc, but it is the only option they allow us to get information across without it being cataloged, censored and billed according to whatever criteria they want to impose.

    --


    When his defense asked, "Which computer has Jon Johansen trespassed upon?" the answer was: "His own."
    1. Re:The only option by Phil246 · · Score: 5, Interesting

      tell that to Rogers in canada.
      They're throttling all encrypted traffic, just incase that its used to bypass the traffic throttling they imposed.
      see http://www.michaelgeist.ca/content/view/1859/125/ for details

  9. Re:If you don't get by TomQ · · Score: 5, Funny

    You need to understand the basic principles of modern contracts:

    "What the large print giveth, the small print taketh away."

    --
    -- Tom
  10. That's not the whole explanation by pv2b · · Score: 5, Informative

    Population density isn't the whole explanation though.

    Here in Europe, for example -- Belgium, with a population density of 343 people/km^2, has realtively crappy broadband, with bandwidth caps of a few tens of gigabytes per month being prevalent with most ISPs. At least, last time I checked. I might be out of date.

    Sweden, however, with a population density of just 22 people/km^2, has great broadband. I have uncapped cable at 24 Mbit/s down and 8 Mbit/s up, and I do use it rather heavilly, although I use far less than my total theoretical capacity. I haven't received any nastygrams from my ISP about this either. The very young wireless 3G broadband market, which used to have an industry standard of a 1 GB/month cap, has under the last few months come under competition, with most providers giving uncapped access. Broadband in rural areas is less spectacular, but ADSL is available in many areas, if you're lucky enough to have bought in before they ran out of space for equipment in your local telephone station. (A widespread problem right now, it seems.)

    The most important piece of the puzzle is working competition between providers. Sure, a dense population helps, but it's in no way so significant as you make it out to be.

  11. Re:Heh. by Ash+Vince · · Score: 5, Informative

    You seem to be a little confused. The contention ratio of a broadband account is how many times thet sell the same bandwidth. So if you buy a 5000/1000 account, they sell the same 5000 to 50 (or 20) other people on the basis that you wont all try and use it at the same time.

    Here is a link describing this better than I:

    http://www.getonlinebroadband.com/faqs/faq02.html

    --
    I dont read /. to RTFA, I read /. to offend people in ignorance.
  12. Re:choice four by Anonymous Coward · · Score: 5, Informative

    Move to a country home in the deep south and get DSL. I live 7 miles from a town with a population of about 1000 people, a mile off the highway on a dirt road and I have 3Mbit dsl service that's pretty darn reliable. How someone can live in the city and not have dsl or high speed wireless service available amazes me. Heck, you should at least be able to get cheap fractional T1. If no one else has decent service and you live in a populated area stick up a wifi gateway and offer it yourself. If the cable service really does suck that bad it shouldn't be hard at all to find customers to help defray the cost of that shared T1.


    Your provider is obviously operating at a loss in your area. The only explanation is that there is a high ranking company employee who lives in your area.

    I live five kilometers from a town of about 500 people on a paved road. The best connection avaialble is 28.8Kbps dial-up. You are aware that DSL signals are only good to about 2500 meters from the switch? To provide you with DSL there must be at least four pieces of expensive signal boosting equipment between you and town. It is pretty much guaranteed there are not enough subscribers to pay for it. (Thus my conclusion that an executive of the the ISP you use lives nearby.) Neither DSL or cable will be available in my area until the population grows large enough to make it profitable, at which point I will move farther out because there will be too many people. (Satellite is laughable for internet service and wifi is almost as bad.)

    Most modern cable internet service is far superior to T1. (Especially Eastlink in eastern Canada, the industry leaders for over a decade.) Eastlink can provide me a 10Mbit up and down connection for a fraction of the cost of a T1 with 6.6 times the capacity. Cable is superior to DSL. Why? Simple physics. Coaxial cable is a far superior signal conductor to the phone lines used by DSL. Look it up, or take a basic physics course.
  13. Re:If you don't get by Anonymous Coward · · Score: 5, Funny

    Even mafia hitmen have more customer friendly terms, I think I can confirm this.
    Posting AC for obvious reasons.
  14. Re:Remembering Mama Bell by ScrewMaster · · Score: 5, Interesting

    You forgot ESS. Yes, Bell Labs was responsible for a lot of groundbreaking stuff.

    I have to say, though, I agree. There were a lot of legitimate complaints registered about the Bell System at the time, but customer support wasn't one of them. They had quality of service standards they had to live with, and by and large they did. I ran a good-sized multi-node BBS in the mid-to-late eighties (16 or so lines) and I have to tell you, the technical support I got from our local RBOC was stellar. They had a nominal charge of $40/quarter hour at the time, but I had a guy come out and install 18 phone lines at my home. He spent two days running cables around the place (because of the way the place was built he couldn't drill through the floors) and only charged me a hundred bucks. All solid, quality work, and the installer actually had considerable training in general electronics and telephone theory. Knew what he was talking about, let me tell you, and he told me that he got all that training from the company school. As an engineer myself, I was impressed. But hey, AT&T expected to be around and they expected their employees to stick around, and it was worth the investment. Hell, once he had it all in place he said, "you're gonna want at least one hunt group for this: if you have me set it up for you now it won't cost you anything." Cool.

    Contrast that to what I've received from Comcast and SBC in the past fifteen years or so ... shoddy work, ignorant installers that barely speak English, and when they're all said and done what I get is a ball of twisted pairs floating in midair over my basement floor without so much as a wire nut. Kind of a third-world flavor, really. Then they ARGUE with me when I try to tell them that they have ring and tip backwards or no, you have lines one and two reversed. Bare wires everywhere. I complained but the "technical support" people I spoke to couldn't understand me either and only cared about whether I had working phone service or not. So I had to go get a block and a punchdown tool and do it properly myself. And this for double what the old Bell System used to charge me every month (Comcast had me up to $95/month for two phone lines before I switched to VoIP.)

    The reality is that presiding Judge Green (who was oh-so-concerned about unspecified additional "services" that weren't available to the consumer because of the AT&T monopoly) was just too impatient. The Internet came along and we got all those things anyway ... what we lost was the world's most reliable phone system.

    Yeah, sure. The breakup was a great thing.

    --
    The higher the technology, the sharper that two-edged sword.
  15. This story is fake. by CheSera · · Score: 5, Insightful

    I work in one of the 5 TWC Regional Data Centers. There was no memo like this on Wednesday, nor have I ever seen such a memo. Reading it, you can clearly see that its a faked up story, as it mentions applications that take "lots of bandwidth". I'm sorry, but the people who write our memos wouldn't use verbage like this. Excessive maybe, considerable surely, but not "lots". On top of that, do you really think that TWC Corporate would send out a memo to announce this? I can guarantee you that if and when we do start packet shaping your traffic, it won't be announced to the world. And finally, the story itself is false. We haven't, nor have we any plans what so ever to start doing this. And come on, newsgroups? You think newsgroups are killing our bandwidth? That's just silly.

  16. Re:If you don't get by Original+Replica · · Score: 5, Insightful

    If they don't want their service to be used for "blazing fast downloads" and "streaming video at the click of a button" why are they being advertised that way? It didn't say "blazing fast text-only" or "monitored traffic" in the ad, when I signed up.

    --
    We are all just people.
  17. Re:God Smack Your Ass !! by utopianfiat · · Score: 5, Insightful

    The Road Runner service may not be used to engage in any conduct that
    interferes with Road Runner's ability to provide service to others,
    including the use of excessive bandwidth.


    "Using internet service is against the terms of your internet service provider's contract"

    --
    +5, Truth