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Can Apple Find a European iPhone Partner?
pete314 writes "A Vnunet.com article claims that European mobile operators are unwilling to concede to Apple iPhone partnership demands. Several operators went as far as to say they 'will never offer the iPhone.' In the US, Verizon reportedly passed on the device, and AT&T is rumored to have engaged in a revenue-sharing deal that includes monthly payments to Cupertino." In Europe, unlike in the US, Apple has the option of selling the iPhone through its own dealer network without a simlock.
In the US, AT&T (Cingular) and T-Mobile are both GSM providers. Apple could have easily sold an unlocked phone to be used by those providers.
It would make sense for Apple to be cautious about their sales/after-sales care approach in the UK at least.
I say this as someone who bought a couple of upper-crust Nokias (price comparable to estimates of the iPhone's cost) a couple of years ago and had no end of problems. It isn't that the hardware sucked, though there were several design flaws, but it's not like Apple are immune from those. It wasn't even that the software sucked. It was the sheer level of bureaucratic incompetence related to every after-sales interaction. Guarantees that mysteriously lapse on the UK guarantee lookup system. Phones replaced by grey market alternatives shipped in from Saudi Arabia that mysteriously don't qualify under the warranty at all. It is almost entirely impossible to communicate with Nokia themselves. The 'Nokia Shop' system - the Nokia-branded vendor through which these things are bought - are actually Mobile Phones Direct and have no relationship with Nokia at all. And of course the operator from whom one bought the contract holds no apparent responsibility. All this is advantageous to them - call them and tell them your £450 phone has broken and they'll point out that it's just about time for you to renew your contract and, hey, you're eligible for a phone upgrade. It is not in their interest to support the one you've just spent eighteen months paying for.
If I were trying to sell an upmarket mobile phone, especially one as expensive as the iPhone is likely to be, I'd be desperately looking for a way to handle all this which wouldn't equate Apple with the open invitation to open a case with Trading Standards that is the UK mobile industry. For whatever reason, Apple currently have a fairly good name when it comes to expensive-but-neat gadgets. Nothing loses the customer's trust like trying to figure out who in the system of phone operators, retail outlets and repair centres is responsible for fixing a broken mobile.
If it's not obvious from the above I'm actually rather hoping that Apple do take some responsibility for this product; if they do I might be inclined to buy one just to give myself and Trading Standards a break. You know you've got a problem when you discover you've been put on Trading Standards' Christmas card list.
This device is far more deserving of any such hype. It has bluetooth, a GPS receiver, wifi, twice as many pixels on its touchscreen, and it runs on an entirely free platform (which is thus open for third party devevlopment). All of this for $350, with no service contract.
iPhone: $3,000 in 24 easy installments, after a 600$ down payment.
F' you AT&T!
- Adam L. Beberg - The Cosm Project - http://www.mithral.com/
Yeah I read about that, the iPhone doesn't have UMTS/HSPA support, only GSM/GPRS. How could they overlook such an important feature? Is UMTS coverage that low in the US? I don't think they'll have much success in Europe until they get out of the stone age and offer support for modern 3G networks.