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iPhone Battery Replacement An Unwelcome Surprise
epidemic99 writes "Apple has released what it will cost to replace the battery in the iPhone, and consumers might be a bit put off. Replacement is a tricky ordeal, as the battery is apparently soldered into the device. The service will cost $79, plus $6.95 for shipping, plus an optional $29 'loaner iPhone' rental. A consumer advocacy group sent a letter to Apple complaining that this information was not made public before iPhone's release since the cost of the battery replacement is so high. Even reviewer Harvey Rosenfield, who is usually very kind to Apple, was quoted as saying 'some of them might be waking up now, wondering who they got in bed with.'" Update: 07/06 21:06 GMT by Z : Fixed incorrect attribution of quote to Mossberg.
"Some of them might be waking up now," Rosenfield said, "wondering who they got in bed with." I guess this is a new spelling of the name Mossberg that I was previously unfamiliar with.
I can throw as many stones as I wish; my house is made of transparent aluminum.
...of replacing the ipod battery is anyone surprised?
A soldered battery means that it will almost NEVER pop out accidentally in your pocket or in your backpack. Thank you Apple for this great innovation!! I'm going to buy an iPhone right now!!!!
Oh, wait...
Crow T. Trollbot
from what I have read the battery will work efficiently through about two years of "normal" usage. two years from now there will be a new iPhone, and given the choice of paying $120 for a new battery (and loaner) versus $500 for the inevitably cooler NEW iPhone, my guess is that most will opt for the new phone. more $ for Apple. i would expect a wave of used iPhones on eBay around the same time. maybe i'll get one then.
I have never replaced a battery in my cell phone, not even the Treo. By the time it starts getting weak (3 years or so) there is something else out that is so much more improved that it becomes a non-issue because I'm buying a new phone. Even better now, since it's all already synced in iTunes, going to the next model will be smooth and straightforward.
People complain that it's 20% of the cost of the phone. If I buy a replacement battery for my RAZR, it's $40, which is more than 20% of the cost of the phone. Yes, I can do it myself, but will I ever? Not likely. The only time I've ever replaced a battery was back when I had a StarTAC phone, and I bought the smaller, thinner battery, because the phone slipped into my pocket.
Apple knows that only 5-8% or so of the people will even want to replace it, so they made it a possibility. People just need something to gripe about I guess.
The benefit the iPhone provides most of us (in geekdom), is that it is a revolutionary way to surf the web on a mobile device. All the mobile devices until today cannot surf with even a modicum of the pleasure you get with the iPhone.
:)
That said, it's overpriced for what it is. And the people buying it up right now are only paving the way for Microsoft and others to fix up their mobile OSes to deliver cheaper devices capable of much of the same things as the iPhone. Only they will have replaceable batteries, cheaper cost (subsidized by the carrier), and 3G.
Apple makes a habit of ensuring that you as a consumer are 'locked in' to their platform. In every way, shape and form. They are turning into yet another Microsoft, from another angle. I am rather alarmed that people don't realize that Apple is no different than Microsoft in that they want market share for their devices, and they want money. There are no lofty goals with Apple, just cute looking devices that have a cult following. I will give them, that their OS is better than Vista. But they had the luxury of being able to dump support for older applications, where MS does not. Their presentation is better than Microsoft but again, Microsoft delivers software with an API that can be written against. Apple is a closed architecture, especially with the iPhone.
When people realize that Apple is no different than Microsoft, they will choose devices and software based upon need and usage requirements, rather than a religious belief to either company. I run a Mac laptop as my only laptop, but my home PC is a dual boot of Ubuntu and Vista. I'm mostly on Vista, admittedly -- but it's for gaming and I love my games
Me personally? I'll be waiting for the next generation iPhone to be released before I make a choice in buying anything. My iPod works fine and I enjoy the 3G speed of my Samsung Blackjack. And hopefully by then, Microsoft has made an answering shot to the iPhone and I'll have the ability to choose the device suited best for me. Slow, deliberate choices are the ones I make after taking time to think about it. If I see another moron carrying the iPhone and using it in a way just to show it off, I am going to smack them.
The price is always right if someone else is paying.
To what Apple answers: Please speak louder. My cash register is making a lot of noise because of all the iPhone I'm selling...
C'mon...the iPhone is a luxury item in the cell phone market. So, here's my daily bad car analogy: if you can't afford to put the right tires on your Porche, maybe you shouldn't have bought a Porche.
I mean, what's next, complaining to Ferrari because they don't advertise the cost of maintenance?
Insisting on "correct" English is like saying that there is only one, definitive recipe for chili.
What you call a review of the iPhone, I call a date with your mother, trebek.
Connery-fixed.
+5, Truth
Nice cognitive dissonance. I expect the next version will feature poisoned barbs that spring out if you try to open it, so that the battery replacement cost will seem even more reasonable.
If you were blocking sigs, you wouldn't have to read this.
People still think of it as a phone. People are shocked at $40 phone battery prices. Why are you shocked that people are shocked? People think of batteries as easily replaced like the rest of their batteries. Would you be shocked if you bought a TV remote and the battery was $40?
The fact that it's soldered into the device and that it's so expensive isn't surprising to you or me because we visit Slashdot and other sites that reported the iPod battery fiasco. We knew this was coming. Millions of phone buyers did not see this coming.
*pulls the battery out of his macbook and throws it at the OP*
Wow, I figured you were way off with the desolder comment, then I looked up the dissection photos and sure enough they were stupid enough to solder the battery in! WTF were they thinking? Anyone who's owned a phone for more than a year knows you will eventually have to replace the battery, and with the drain that these things go through it's even more certain. Why they didn't use edge contacts like everyone else in the industry I can't even fathom.
There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
It's from Apple. When the battery wears out that's your cue to buy the new model.
Here's a suggestion for the complainers : if you believe $87 is terribly overpriced
I think $87 is expensive compared to other battery replacement costs. Who cares if the cost is actual labor and not profit?
The point is Apple doesn't really care about maintenance costs, or maintenance inconvenience. They care about aesthetics. People are pissed off because apples value of aesthetics causes usability problems. Who wants to send in a phone just to replace something as trivial as a battery, which is a component guaranteed to wear out?
I think these concerns are certainly valid, but it doesn't affect me as I'll never buy an overpriced phone with a 2 year expensive plan attached to it anyway.
AccountKiller
1. It's not stupid if there's a good reason for it.
2. A standard Razr has a thickness of about 16mm and it doesn't have even half the features or power requirements of the iPhone. The iPhone is only 11.5mm thick and is capable of 10 days of standby time, 24 hours of music playback, 8 hours of talk time, 7 hours of video playback, or 6 hours of web browsing. That's amazingly good for a phone that's only 72% of the thickness of a Razr. The only phone with a somewhat comparable size and feature set is the Slvr, which has terrible battery life.
In short, Apple is fitting that extra battery space in the phone by using simple soldered wires rather than wasting space on a proper battery compartment. Seeing as how the battery is connected by just a couple of wires (it's not like it's surface mounted or anything!) it's quite easy for a professional to replace. So maybe Apple isn't quite as "stupid" as you're making them out to be?
Javascript + Nintendo DSi = DSiCade
From http://www.apple.com/iphone/specs.html, on the bottom of the page:
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"Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced. See www.apple.com/batteries for more information."
You can then get to this link from the batteries page:http://www.apple.com/batteries/replacements.
"iPhone Owners. Your one-year warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare Protection Plan for iPhone, which is expected to be available in summer 2007. During the plan's coverage period, Apple will replace the battery if it drops below 50% of its original capacity. If it is out of warranty, Apple offers a battery replacement for $79, plus $6.95 shipping, subject to local tax. Apple disposes of your battery in an environmentally friendly manner."
Do I agree with the policy? No, as I wish I could replace the battery myself. But, it is stated there on the website, even if its buried. If you google "Apple Battery Replacement", the official Apple iPhone battery page comes up ranked seventh.
Did anyone expect otherwise? Honestly, if battery replacement is important in regards to your purchase, you should research it online or ask at the store. But I don't think most people care. If you get AppleCare on the phone (2 Year Warranty), if your battery dies you get a free replacement if it goes below 50% charge. Every other Apple iPod based product has the same policy, and, the iPhone is much more iPod than it is MacBook Pro.
That being said, I understand if someone new to Apple products was upset, since, the majority of mobile phones allow the battery to be replace by the owner. However, with the large amount of iPod users out there, I doubt most will be shocked to find that the battery can't be replaced.
I got my truck a few years back, and after driving it around off road and such, its time to replace the shocks. Every car owner knows that the shocks will have to be replaced eventually, and that some people like to replace theirs before going off roading and again when done, and that driving off road over bigger bumps and hauling heavy stuff wears them out faster, but the brand I bought decided to use special nuts that hold the shocks on tighter, so now Im going to have to go to a service center authorized by the manufacturer to get them replaced at a cost of about 10% the original price of the truck! Why didnt they tell me that the shocks used special nuts before I bought it??!?!? How can they charge me so F'n much to keep using my truck that I already bought?!!? Why cant they just use normal nuts and bolts like everyone else?
BLAH!
1. Do you expect a manufacturer to sit down with you and list line by line everything they did thats "Different" from other manufacturers? Every part they soldered in instead of clipped? How the case is heat-welded instead of screwed together? How the antenna is integrated and cant be replaced and has no way to attach an external one to it without serious modifications? How the software it runs has certain lockouts in place that allow and prevent certain features as they see fit? I bet if you ask about certain qualities, like "how hard is it to change the battery" they will gladly tell you before you buy it. Its not like they are holding a gun to your head forcing you to buy their product. If you dont like the design, dont buy it! If you are concerned about battery life, ASK, and if you dont like the answer, DONT BUY IT!
2. Phone batteries, like shocks on vehicles, tend to last quite a long time these days, as technology has increased their performance to that point. I have actually had my truck for 5 years now without needing to change its shocks, and have had my current cell phone for even longer and am still on the original battery, which can still go a few days without a recharge (not quite the week and a half it did when I first got it, but still). 3. Actually, I would much rather they just soldered my phone's battery in place and have a solid case around the whole phone rather than deal with its tendency to fall off, since the release lever is in a place that your finger tends to hit when pulling the phone out of your pocket, its quite annoying and led me to actually glue over the release. The iPhone was designed with that in mind, instead of having access panels that can fall off, create seams and lines and stuff in the case, they made it sleek and seamless, and knowing the battery will last years before needing replacement, they soldered it in place. I would rather have it soldered than risk a connector coming separated inside there with no easy access to just re-connect it. To de-solder and re-solder the two tabs would take less than a minute if you have any soldering experience.
4. Shocks, like batteries, are not cheap to begin with. This goes even more so for higher-end parts, like the Li-Ion batteries in the iphone, or special heavy-duty off-road shocks on trucks. 10% of the original cost is about right for higher-end OEM shocks (hell, the shock on my mountain bike is well over 30% of the total cost of the bike, and its not the most expensive one out there), including labor and everything, and 15% sounds reasonable to me for the cost of the battery replacement on the iphone, considering they could have just said "F you all, we wont replace any batteries, so when it dies, its dead!".
5. The iPhone is a little different from everything else in the industry, and is the main reason so many people are buying it. Comparing it to a plain old cell-phone just doesnt work.
Tm
Support TBI Research: http://www.raisinhope.org
Yeah... and I had to order a very overpriced (and underpowered) replacement power supply for a dead one in an HP Pavilion, on several occasions... and a proprietary Gateway power supply in one of their slim form-factor PCs, and one in an eMachines tower once..... Oh and don't forget the Dells that had what LOOKED like a standard ATX power supply, except with power leads swapped so the motherboard got fried when you used a regular ATX power supply in place of the original. Had one of those too.....
It's funny how "vendor lock-in" is used as though it's a unique reason to avoid Apple products, yet I see examples of it rampant with ALL the major PC vendors.
Truthfully, Apple's replacement battery program for the iPhone doesn't strike me as all that unreasonable. The battery in my Moto Razr v3c wore out after about 8 or 9 months of use, and a good replacement for it cost me over $50 at a local cellphone store. So for an iPhone, I might get a few months more use out of their battery than the really slim and relatively low-capacity Razr batteries, and will have to pay about $29 more than I paid for the Razr's replacement? Big whoop.... Yeah, I know. I have to *send it in* for repair. But Apple should give you a postage-paid mailer for this if it's like everything else they do. So the mail-back part should be pretty easy and painless... and a 1-2 day turn-around? I think we can probably live without a cellphone for 24-48 hours, can't we? If not, then pay the $29 for the loaner iPhone. The total isn't much more than you pay in a month just for the service, right?
No, the problem is that almost all cellphones on the market now have user replaceable batteries. That has been the expectation for the average user for at least the past decade. Now along comes the iPhone without an easily user replaceable battery. That's why people who bought it are pissed.
*pulls the battery out of his macbook and throws it at the OP*
Where it *EXPLODES*, killing everyone in the room...
(Or was that the Sony batteries?)
What's a much bigger deal (to me) is that I can't swap a battery in an emergency... I travel a great deal for work, and there have been occassions where unable to get to a power outlet to recharge.
Since hurricane Katrina, I've kept a spare battery in my overnight bag, as I was stuck in Florida without power and a nearly dead phone. Those times are the ones I depend on my cellphone the most, trying to call my airline (flight canceled, can I rebook?), friends and family (is everyone alright?), rent-a-car companies (can I drive to Jacksonville and get a flight outta there?) all in a small window of time. Not being able to swap in a fresh battery is a major CON for me, and maybe a few more nerds like me.
FWIW - my LG VX9800 plays mp3s, and I purchased spare batteries on eBay for $15 each.
Get one of those USB battery things and charge the phone off of that. Not exactly difficult, is it? Besides, you'll have to constantly keep swapping batteries to keep that spare from dying.
But hey, I like a phone I can throw around, so I use those $10 prepaid phones and not worry about damaging it.