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iPhone Battery Replacement An Unwelcome Surprise

epidemic99 writes "Apple has released what it will cost to replace the battery in the iPhone, and consumers might be a bit put off. Replacement is a tricky ordeal, as the battery is apparently soldered into the device. The service will cost $79, plus $6.95 for shipping, plus an optional $29 'loaner iPhone' rental. A consumer advocacy group sent a letter to Apple complaining that this information was not made public before iPhone's release since the cost of the battery replacement is so high. Even reviewer Harvey Rosenfield, who is usually very kind to Apple, was quoted as saying 'some of them might be waking up now, wondering who they got in bed with.'" Update: 07/06 21:06 GMT by Z : Fixed incorrect attribution of quote to Mossberg.

90 of 629 comments (clear)

  1. Mossberg's quote by Anonymous Coward · · Score: 2, Funny

    some of them might be waking up now, wondering who they got in bed with.

    What you call a review of the iPhone, I call Tuesday night.

    1. Re:Mossberg's quote by utopianfiat · · Score: 5, Funny

      What you call a review of the iPhone, I call a date with your mother, trebek.

      Connery-fixed.

      --
      +5, Truth
  2. I guess Mossberg is spelled Rosenfield ? by The+Media+Mechanic · · Score: 5, Informative

    "Some of them might be waking up now," Rosenfield said, "wondering who they got in bed with." I guess this is a new spelling of the name Mossberg that I was previously unfamiliar with.

    --
    I can throw as many stones as I wish; my house is made of transparent aluminum.
    1. Re:I guess Mossberg is spelled Rosenfield ? by gEvil+(beta) · · Score: 4, Funny

      You weren't aware that Mossberg operates a consumer watchdog organization on the other side of the country under an alias?

      --
      This guy's the limit!
    2. Re:I guess Mossberg is spelled Rosenfield ? by ubuwalker31 · · Score: 4, Informative

      Why is anyone even remotely familiar with Apple surprised by this? I remember the dreaded vendor lock-in when I had to put a new power supply into an aging Mac Performa 575 many moons ago. I swore back then that I would never buy a Mac again because of their obnoxious business model that requires you to get expensive service and parts from Apple.

      That being said, to those who are waking up next to Steve Jobs, you have at least 2 weeks to return your iPhone and get a refund.

    3. Re:I guess Mossberg is spelled Rosenfield ? by Professor_UNIX · · Score: 2, Informative

      That being said, to those who are waking up next to Steve Jobs, you have at least 2 weeks to return your iPhone and get a refund.

      Then you get introduced to the other fine-print-fucking you get when reading your receipt from the Apple Store: "10% Restocking fee on opened items". Lamest policy EVAR. How the hell are you going to know if you're satisfied with the iPhone until you open it? Once you open it you're out $60 instantly at BEST. Nice racket they've got going on there Steve. In their defense though, it's clearly stated before you buy the product, it is just a shitty policy. I wonder if AT&T has that restocking fee?
    4. Re:I guess Mossberg is spelled Rosenfield ? by Odin's+Raven · · Score: 3, Funny

      "Some of them might be waking up now," Rosenfield said, "wondering who they got in bed with." I guess this is a new spelling of the name Mossberg that I was previously unfamiliar with.

      Yes, Mossberg's name is spelled "Rosenfield", but it's pronounced "Throat-Warbler Mangrove".

      --
      A marriage is always made up of two people who are prepared to swear that only the other one snores.
    5. Re:I guess Mossberg is spelled Rosenfield ? by Bassman59 · · Score: 2, Informative

      Then you get introduced to the other fine-print-fucking you get when reading your receipt from the Apple Store: "10% Restocking fee on opened items". Lamest policy EVAR. How the hell are you going to know if you're satisfied with the iPhone until you open it? Once you open it you're out $60 instantly at BEST. Nice racket they've got going on there Steve.

      Go buy a big-ticket item at Best Buy or Circuit Shitty ... their restocking fees are higher.

    6. Re:I guess Mossberg is spelled Rosenfield ? by Gnight · · Score: 2, Informative

      Stealing? He's simply choosing to shop at one store rather than another because one has a better return policy. Consumer choice is a pretty basic ingredient of a free market.

    7. Re:I guess Mossberg is spelled Rosenfield ? by janrinok · · Score: 2, Insightful

      Stealing what? He paid for the monitor. If it doesn't work he returns it for a refund. You can debate forever whether a few dead pixels justifies a monitor being returned but nowhere does he steal anything.

      --
      Have a look at soylentnews.org for a different view
    8. Re:I guess Mossberg is spelled Rosenfield ? by erikvcl · · Score: 2, Informative

      As ubuwalker31 says, anyone familiar with Apple shouldn't be surprised by this. Yes, other vendors make proprietary power supplies. Big deal.

      Apple's tradition of screwing over customers is much bigger than someone's experience with a Performa power supply. I've worked as an Apple repair technician and have over 20 years of experience with Macs. Here are a few examples of Apple screwing over its customers:

      1. Mac IIfx. Customers paid a pretty penny for this machine and there were tons of stability problems. Not to mention the Quadra 700 followed it shortly with a much better processor.

      2. Powerbook G3 (NOT G3 Series, i.e. Wallstreet). Customers paid over $3500 for this piece of garbage that ran hot, was unstable, and, if I remember it correctly, caught on fire. Apple dropped the product only a few months later for the G3 series at $1000 less in price. I feel sorry for those PB G3 purchasers who got screwed.

      3. PowerBook 3400 (G3 upgrade capable). Remember this one? When the G3 upgrade was finally released (to make it into a PB G3, see #2), the upgrade was almost as expensive as a new laptop. In addition, it couldn't be used with Mac OS X. Nice waste of money if you were suckered into that.

      4. G3 iMac (with tray-loading CD). Inexplicably, Apple dropped support for this oldie-but-goodie in recent versions of Mac OS X. These things are great for running Linux (Yellow Dog Linux works well).

      5. G4 Cube. These things look cool at first, but the lucite cracks, they lock up randomly (even with Mac OS X requiring you to turn the damn thing over to hunt for the hard reset button), and often get confused with regards to whether or not a CD is inserted making it a fun experience to get it out.

      6. 20th Anniversary Mac. This cool-looking computer was unbelievably overpriced and Apple dropped OS support awfully quickly for a machine that was supposed to be celebrating Apple's heritage.

      I'm not even getting into the strong-arm tactics that Apple uses to screw over its ISVs. Even Steve Jobs himself has participated in this mayhem. He makes Bill Gates look like a nice guy. You want to know more? I have stories to tell.

      The point is that Apple's been screwing over its customers for years. The Mac "fanbois" won't admit this fact, however. Those of us who've been around long enough know that there's nothing new here. Apple has made/does make some great products, but I'd never buy one. Give me a cheap-ass Dell any day and I'll call it a day. So far, my Dell at work and my 7-year old IBM laptop at home have been more reliable than any Apple product I've ever owned/used. And the upside is that I can still run Linux or Win2k/WinXP on these machines and it works great.

      Try running Mac OS X on a 7-year-old Macintosh. It runs like crap, if you're lucky enough to have a machine that's still supported. Way to go Apple! The only way they can survive is they provide built-in obsolescence to keep the fanbois coming back for more beatings.

    9. Re:I guess Mossberg is spelled Rosenfield ? by hedwards · · Score: 2, Insightful

      I don't see why people are shocked by this. The reason for the battery being dealt with in this manner is the same reason why the iPods always had the battery soldered in. They weren't able to get enough battery life with a replaceable battery, so they soldered it in to lower the resistance somewhat.

      The bigger issue is why Apple can't seem to design their handhelds to use a reasonable amount of power during operation. While a device like this will use a significant amount of power, the iPods were an abomination in terms of battery life. This being Apple, one should really expect that the battery is hardwired unless specifically told otherwise. The cost while high, is probably fair considering that they have to either have a technician or a specialized bit of hardware to desolder the leads, then solder in new ones.

    10. Re:I guess Mossberg is spelled Rosenfield ? by hedwards · · Score: 2, Informative

      Not that it matters, but yes it does make a difference. The tightness of the connection between a bettery and the circuit is of a great deal of importance. Soldering ensures that a tight connection stays tight over a period of time.

      It might not be the largest difference, but ensuring a good connection between the battery and the circuit is definitely an important aspect once one has gained as much as possible out of the rest of the circuit. So definitely not zero difference.

      I do have to admit that I am somewhat in awe of how an AC could offer without any sort of indication who he is his word on the matter.

  3. based on the cost... by MorderVonAllem · · Score: 5, Insightful

    ...of replacing the ipod battery is anyone surprised?

    1. Re:based on the cost... by clifyt · · Score: 3, Insightful

      Lets see...I replaced the battery in my 1st Gen iPod after 5 years of constant usage. Cost me $20...could have paid someone else to do it and insure the work for another $15.

      I replaced the battery on my SonyErikson phone that I bought at the same time, 3 times. I use it maybe an hour a day. The batteries cost me $40 each.

      Keeping count, thats $20 for the iPod before I finally gave it away and bought a nano. Thats $120 for the batteries in the phone.

      So based on my knowledge of the cost of the batteries in the iPod, I'm sure there will be a service available that will allow me to send the device in and they guarantee the work for probably around $40...$50 for quick turn around (in which time, I pop my card into my ancient SE phone for a few days).

    2. Re:based on the cost... by peragrin · · Score: 4, Insightful

      that's the point. you spent $500 on the phone 3 years later you pay $80 to replace the battery, or spend another $500 on the new iPhone Nano.

      I upgrade about once every three years and I have never replaced a battery. by the time the battery normally needs replacing the screen is all scratched up, half the numbers have rubbed off, and there's a dent in the housing. A new phone is just as easy. I make sure I have bluetooth, and I keep all the phone numbers on my laptop. it isn't hard to transfer phones then.

      --
      i thought once I was found, but it was only a dream.
    3. Re:based on the cost... by everphilski · · Score: 4, Funny

      half the numbers have rubbed off

      If you can rub the numbers off this thing, you have problems :P

    4. Re:based on the cost... by peragrin · · Score: 2, Insightful

      If changing hardware is a problem for you then you will always be screwed. I can change hardware, and even OS's as easily as I can turn on a computer. All my data is in open formats with cross platform support. can you say the same?

      Planned Obsolescence is normal. Windows XP will soon be EOL too. does that make MSFT evil? I plan to be free with my data, and then look for hardware that will last the longest.

      --
      i thought once I was found, but it was only a dream.
    5. Re:based on the cost... by pixelpusher220 · · Score: 3, Funny

      I plan to be free with my data

      Cool, please supply your credit card #'s, exp dates, and ccv #'s so we can all be 'free' with your data too!


      --
      People in cars cause accidents....accidents in cars cause people :-D
    6. Re:based on the cost... by ThosLives · · Score: 3, Informative

      Yup, it's all usage cycles. I think education goes a long way.

      Case in point: I have a cell phone from spring of 2001. (Yeah, I haven't upgraded yet, yadda yadda.) I use it as my primary phone - which means it's on pretty much every day, except when I'm camping or something (which isn't that often).

      I'm still on the original battery. Yes, that's right - both the phone and the battery have lasted over 6 years now.

      So, I don't know if I just got lucky or what, but it seems to me that my usage cycle is such that Batteries Like It.

      So, if you have a battery management system that is able to emulate my usage cycle, my guess is a single battery could easily last the ninety-fifth percentile lifespan of phones (I'd say with a 6 year old cellphone, I'm probably in the 98th or higher).

      --
      "There are a dozen opinions on a matter until you know the truth. Then there is only one." - CS Lewis (paraprhase)
    7. Re:based on the cost... by bkr1_2k · · Score: 2, Funny

      Condsidering this is slashdot, he's probably used to rubbing a lot. Give him a break, it's not his fault, he was just born a geek.

      --
      "Growing old is inevitable; growing up is optional."
    8. Re:based on the cost... by ppp · · Score: 2, Interesting

      that's the point. you spent $500 on the phone 3 years later you pay $80 to replace the battery, or spend another $500 on the new iPhone Nano.

      3 years? If the iPhone battery lasts through 3 years of daily use and recharging, I'll be impressed!

    9. Re:based on the cost... by Spoke · · Score: 2, Insightful

      What are your phone charging discharging habits?

      It's well known that to maximize life out of rechargeable batteries, you need to avoid draining the battery to completely empty and avoid overcharging the battery. NiCad batteries are especially sensitive to overcharging which results in the mythical "memory effect".

      So if you frequently plug your phone in for a bit here, or a bit there and infrequently letting the battery fully discharge or charge that's ideal. Or perhaps you phone/charger is very good at preventing the battery from becoming fully discharged or overcharging the battery.

      In applications where battery life is critical (for example, hybrid and electric cars where cell charge is usually maintained between something like 30-80% of full capacity) battery management is critical to maintaining cell capacity. And because the life of a battery shortens significantly when it is fully discharged or charged, that means that you will give up some capacity to increase battery life.

  4. High quality editing! by Mahtar · · Score: 3, Informative

    "Some of them might be waking up now," Rosenfield said, "wondering who they got in bed with."

    So no, Mossberg did not actually say that. Are even the submitters not reading the articles these days?

    1. Re:High quality editing! by His+Shadow · · Score: 3, Insightful
      When the submitter has an agenda, usually all that gets read is the headline.

      And this obsession with Apple's integrated batteries is tiring. Billions of batteries have been kept out of landfills thanks to Apple, and the expected lifetime of even replaceable batteries is two years. Here is a free point: consumer products are purchased, used and eventually discarded. It's the Circle of Life.

      --

      Fiat Homos et Pereat Theos

  5. Wow this is great news!! by Dr+Kool,+PhD · · Score: 5, Funny

    A soldered battery means that it will almost NEVER pop out accidentally in your pocket or in your backpack. Thank you Apple for this great innovation!! I'm going to buy an iPhone right now!!!!

    1. Re:Wow this is great news!! by ivan256 · · Score: 2, Informative

      I hate when people misuse the word "hermetically". To the point where I'm willing to take the karma hit from an offtopic moderation:

      Hermetically \Her*met"ic*al*ly\, adv.
                1. In an hermetical manner; chemically. --Boyle.
                      [1913 Webster]

                2. By fusion, so as to form an air-tight closure.
                      [1913 Webster]

                Note: A vessel or tube is hermetically sealed when it is
                            closed completely against the passage of air or other
                            fluid by fusing the extremity; -- sometimes less
                            properly applied to any air-tight closure.
                            [1913 Webster]

  6. after seeing the iPhone dissected... by josepha48 · · Score: 2, Interesting
    .. I can see why. ( see here -> http://www.anandtech.com/mac/showdoc.aspx?i=3026 ).

    They did not make it easy to change the SIM card or the battery in this device. While it is a really cool phone/camera/internet doom-a-flitchy device, I have to wonder what they will do if the battery is found to be defective or something. What is rather funny is that all the main chips in the device seem to be made by samsung for apple.

    --

    Only 'flamers' flame!
    Does slashdot hate my posts?

    1. Re:after seeing the iPhone dissected... by djh101010 · · Score: 2, Informative

      They did not make it easy to change the SIM card or the battery in this device.

      Funny, I see the SIM card slot right on top of the iPhone, with a little hole that, presumably, I can push something pointy into and get the card to pop out. Looking at the dissection link you posted, I can see how that's not obvious, but seeing an iPhone in person it's pretty clear what the deal is.

      If you're going to criticize flaws, it helps your point of view if you stick to actual ones. I'm not stressing the battery life, I can tolerate sending it in to Apple or whomever for a day or three to get a new one in a few years, if I've not moved on to a newer phone by then.
    2. Re:after seeing the iPhone dissected... by Jeremy_Bee · · Score: 2, Insightful
      Please take a few minutes to read the article (or at least the header of the article) before you respond. It might also help to stay minimally informed about the product on which you comment.

      I have to wonder what they will do if the battery is found to be defective or something (?) This is actually the topic of the article you are commenting on, and also well described/discussed all over the web.

      Also, in reference to this article in general, the battery iPhone replacement methodology is really only a "surprise" to that Rosenfield guy IMO. This is yet another non-issue, non-article, about iPhone fears repeated ad infinitum. Sigh.

      Rather that "FUD" though, I begin to wonder if perhaps all these stories merely reflect the fact that we have a need to express our fears about such a revolutionary product publicly, in order that we may be consoled by our peers, and so that our judgement in purchasing the thing (if we have purchased it), is likewise reaffirmed.

  7. Just like the iPod! by Cr0w+T.+Trollbot · · Score: 4, Funny
    And just like the unreplaceable battery in the iPod, I'm sure that no third party replacements will be popping up to replace your battery at a fraction of Apple's cost.

    Oh, wait...

    Crow T. Trollbot

  8. Re:Isn't the definition of insanity... by schiefaw · · Score: 2, Informative

    I've known that it had a "non-replaceable" battery for months now. It was mentioned in just about every analysis article on the iPhone since it was announced. This program is pretty similar to replacing an iPod battery. So, how is this Apple pulling one over on the consumers.

    This reminds me of the Hummer owners who get all pissy about the low gas mileage.

    --
    Angleyne: You can't bend that girder - it's unbendable! Bender: Well I don't know anything about lifting, so that ju
  9. What? by Shadow+Wrought · · Score: 3, Funny

    That's only 1/6 of the price of the phone and, since it probably accounts for 1/2 of the weight, you're actually coming out ahead. Its all in the maths.

    --
    If brevity is the soul of wit, then how does one explain Twitter?
  10. "'wondering who they got in bed with...'" by DukeFH · · Score: 2, Insightful

    Someone who sells eight hundred dollar phones!

  11. no surprise, part of the plan by acvh · · Score: 5, Interesting

    from what I have read the battery will work efficiently through about two years of "normal" usage. two years from now there will be a new iPhone, and given the choice of paying $120 for a new battery (and loaner) versus $500 for the inevitably cooler NEW iPhone, my guess is that most will opt for the new phone. more $ for Apple. i would expect a wave of used iPhones on eBay around the same time. maybe i'll get one then.

    1. Re:no surprise, part of the plan by moore.dustin · · Score: 2, Insightful

      Probably true, but unlike the iPod, the iPhone will not stand a chance in 2 years if this one is not the success they hope it to be. Not to mention that they have extreme competition for those $'s where they pretty much created the iPod market for themselves. In two years, when faced with having to pay $120 to fix the battery or get a new iPhone, how many will just say Eff the iPhone and get the new latest and greatest from one of the other half dozen competitors.

  12. Seriously, how many of you have replaced one? by Vodalian · · Score: 5, Insightful

    I have never replaced a battery in my cell phone, not even the Treo. By the time it starts getting weak (3 years or so) there is something else out that is so much more improved that it becomes a non-issue because I'm buying a new phone. Even better now, since it's all already synced in iTunes, going to the next model will be smooth and straightforward.

    People complain that it's 20% of the cost of the phone. If I buy a replacement battery for my RAZR, it's $40, which is more than 20% of the cost of the phone. Yes, I can do it myself, but will I ever? Not likely. The only time I've ever replaced a battery was back when I had a StarTAC phone, and I bought the smaller, thinner battery, because the phone slipped into my pocket.

    Apple knows that only 5-8% or so of the people will even want to replace it, so they made it a possibility. People just need something to gripe about I guess.

  13. Personally, if you're fine with a $60 iPod batt... by cthellis · · Score: 3, Insightful

    ...why would you kvetch at a $80 + S&H iPhone battery replacement? The battery itself is certainly way more than $20 better.

  14. Surprised? by HerculesMO · · Score: 5, Insightful

    The benefit the iPhone provides most of us (in geekdom), is that it is a revolutionary way to surf the web on a mobile device. All the mobile devices until today cannot surf with even a modicum of the pleasure you get with the iPhone.

    That said, it's overpriced for what it is. And the people buying it up right now are only paving the way for Microsoft and others to fix up their mobile OSes to deliver cheaper devices capable of much of the same things as the iPhone. Only they will have replaceable batteries, cheaper cost (subsidized by the carrier), and 3G.

    Apple makes a habit of ensuring that you as a consumer are 'locked in' to their platform. In every way, shape and form. They are turning into yet another Microsoft, from another angle. I am rather alarmed that people don't realize that Apple is no different than Microsoft in that they want market share for their devices, and they want money. There are no lofty goals with Apple, just cute looking devices that have a cult following. I will give them, that their OS is better than Vista. But they had the luxury of being able to dump support for older applications, where MS does not. Their presentation is better than Microsoft but again, Microsoft delivers software with an API that can be written against. Apple is a closed architecture, especially with the iPhone.

    When people realize that Apple is no different than Microsoft, they will choose devices and software based upon need and usage requirements, rather than a religious belief to either company. I run a Mac laptop as my only laptop, but my home PC is a dual boot of Ubuntu and Vista. I'm mostly on Vista, admittedly -- but it's for gaming and I love my games :)

    Me personally? I'll be waiting for the next generation iPhone to be released before I make a choice in buying anything. My iPod works fine and I enjoy the 3G speed of my Samsung Blackjack. And hopefully by then, Microsoft has made an answering shot to the iPhone and I'll have the ability to choose the device suited best for me. Slow, deliberate choices are the ones I make after taking time to think about it. If I see another moron carrying the iPhone and using it in a way just to show it off, I am going to smack them.

    --
    The price is always right if someone else is paying.
    1. Re:Surprised? by dbolger · · Score: 5, Insightful

      When people realize that Apple is no different than Microsoft, they will choose devices and software based upon need and usage requirements, rather than a religious belief to either company.
      You seem to make the mistake of assuming that people use apple based on fanboy-ism. That might have been true in the past, but I do not believe that the preppy college guy on the train in the morning, or the bottle-blonde, pretty-in-pink girl beside him, each with the distinctive white headphones stuck in their ears, are buying iPods because they are Apple obsessives. They buy because it is trendy, and with the iPod, Apple's domination in the area of trendy technology reached its peak. As long as they can keep themselves in with the people who buy based on how "cool" it is to own one, then they can get to and stay at the top of any market.

      If you can convince enough people that it is trendy to own an Apple iToaster, even if it only toasts one at a time, then you will dominate the toaster market. Sure, there will be companies still out there, toasting 2, 4, 16 slices at a time, more suited to the needs of almost everybody. There will be people who buy those products, and don't understand why the hell you would want a one-slice toaster, but it wont matter. Its cool, so the vast majority of people will just go along with it. Its sad, but it is true - most people (at least in the "developed" world) care more about appearance than functionality.

      For anybody that is interested, I recently was reading about a product that is suspiciously similar to the iPhone, called the Meizu M8. The specs are better, the cost is cheaper and all the reviews I have read have been excellent. I am considering getting one, specifically because the battery is removable, unlike in the iPhone.

    2. Re:Surprised? by 99BottlesOfBeerInMyF · · Score: 3, Insightful

      The benefit the iPhone provides most of us (in geekdom), is that it is a revolutionary way to surf the web on a mobile device.

      I don't think the iPhone brings any huge benefit to geeks. It is aimed squarely at the more casual user market who doesn't mind paying for something that works easily and is learnable. I don't use half the features of my existing phone, and it does not have a lot of what the iPhone does. I probably would use those features if they were simple and I did not have to spend time learning them and setting them up properly. That is where the iPhone is targeted. Just as the iPod mostly was aimed at people with portable CD players by making a digital player easy enough to be convenient, the iPhone is targeting people without a smartphone who have avoided them while waiting for a really good UI/experience to emerge.

      That said, it's overpriced for what it is.

      The iPod was more expensive and had smaller capacity than a Nomad. I think the iPhone is priced right for their target.

      Apple makes a habit of ensuring that you as a consumer are 'locked in' to their platform.

      Well, I'm typing this on a MacBook. The only way it locks me into another Mac going forward is incidentally (software compatibility) and by being superior to other offerings. All my data is stored in formats that can either work on another platform or convert easily. How have they locked me in?

      There is an argument for lock in on the iPod, but it does not hold up to close scrutiny. Sure there is DRM, but when it came out it was the weakest DRM anyone had managed to get the recording industry to agree to and since then Apple has fought hard to get them to agree to go without it. Also, since Apple knows about how many songs on their iPods come from iTunes versus from CDs and P2P, they know that any such lock-in is incredibly small compared to the bad press it can bring them.

      Now I'm not saying Apple is acting towards anything but their own profit margins, but I just don't see how they are using any real lock-in, except where forced to do so by external companies.

      They are turning into yet another Microsoft, from another angle.

      The problem with Microsoft is that they are an abusive monopoly. Apple is approaching that level of influence in the iPod market, but I don't see a lot of abuse, and certainly not a pattern of it like MS has demonstrated. When and if the iPod ever is recognized as having that much market share, Apple should be forced to stop unequal bundling, but since they are already in the process of breaking that bundling via their DRMless music downloads, I don't see it as a large issue. Apple has not been afraid of competing on a level field based upon the merits of their product, and that is what MS avoids through illegal activity.

      I am rather alarmed that people don't realize that Apple is no different than Microsoft in that they want market share for their devices, and they want money.

      You can stop being alarmed. I've never heard anyone assert that Apple was not working to get money like every other business. As for "lock-in" I think I already covered that.

      Apple is a closed architecture, especially with the iPhone.

      Apple is an architecture? I thought they were a company. They sell an OS that is partially open and partially closed. They provide software of both stripes.

      When people realize that Apple is no different than Microsoft

      Gandhi and Jeffrey Dahmer both ate living things when they were hungry. When people realize they are no different...

      Your asserting it does not make it true. Apple and MS are both for profit businesses. Apple plays fairly nicely with other vendors, partners, and the OSS community. MS has killed more of their partners than anyone can recall and are convicted criminals who based their business model on breaking the law and then tying up the

  15. Warranty repair? by daveywest · · Score: 5, Interesting

    In addition, Rosenfield said, replacing the iPhone battery should be free to begin with while the product is under its one-year warranty. And I want Nintendo to replace the batteries in my Wii remote every time they run low. Seriously, a battery is a consumable. Anyone who is using all the reported 300-400 charge cycles in two years is probally going to break something else first. Don't forget, they had the cash to plunk down $600 on a cell phone in the first place.
  16. oh dear by symes · · Score: 2, Interesting

    On the one hand it's nice to have iPhone professionals replace the battery, rather than risk some backstreet operation with few guarantees that the thing will come back in good working order. On the other hand, why oh why did Apple make this choice in the first place? For someone who travels a lot not having the option to swap in a fresh battery could be a deal killer... especially as airline security now prohibits soldering irons in hand baggage. As someone who is looking for a new phone I'm finding that the iPhone is pretty much perfect - especially if they add in GPS when it comes to the UK. I really can't find anything better. But not being able to swap the battery will probably push me away.

    1. Re:oh dear by moore.dustin · · Score: 2, Interesting

      Why would anyone in their right mind get this as their work phone. If you travel a lot and work from your phone, the iPhone cant be a legitimate option. If you have even a half way demanding job, you wont be able to get your work done. The oh's and aw's wont put the powerpoint on the screen. The iPhone is not a suitable corporate phone people, face it. They made it for the cool factor, not the usefulness factor. They are not targeting corporate users at all. That is why they have a dog skateboarding on a video for their ad, they want the kids, not the corporate users.

  17. Re:Well how long will it last? by gfilion · · Score: 5, Funny

    Sorry Apple but you don't understand the cell phone market.

    To what Apple answers: Please speak louder. My cash register is making a lot of noise because of all the iPhone I'm selling...

  18. Kinda like complaining about tires for a Porche by TheWoozle · · Score: 5, Insightful

    C'mon...the iPhone is a luxury item in the cell phone market. So, here's my daily bad car analogy: if you can't afford to put the right tires on your Porche, maybe you shouldn't have bought a Porche.

    I mean, what's next, complaining to Ferrari because they don't advertise the cost of maintenance?

    --
    Insisting on "correct" English is like saying that there is only one, definitive recipe for chili.
    1. Re:Kinda like complaining about tires for a Porche by EveryNickIsTaken · · Score: 2, Informative

      Kinda like making an analogy about a sports car, and then spelling the car's name wrong? P-o-r-S-c-h-e.

    2. Re:Kinda like complaining about tires for a Porche by TheWoozle · · Score: 4, Funny

      D'oh!

      Don't mess with me, boy! I know a genuine Porche when I see one! And look, there's Vorkswagen and Awdi!

      --
      Insisting on "correct" English is like saying that there is only one, definitive recipe for chili.
    3. Re:Kinda like complaining about tires for a Porche by HTH+NE1 · · Score: 5, Funny

      What the hell is a Porche? It's like a gazebow, but attached to the hoose.
      --
      Oh, say does that Star-Spangled Banner entwine / The myrtle of Venus with Bacchus's vine?
  19. Re:whats going on? by Anonymous Coward · · Score: 3, Insightful

    It's called obsolescent built in. Apple, just like some other companies, want people to constantly replace their purchases with new super-duper models, and dump the old one in the trash. Even though the old one can be given a new lease of life for a second or third user on a budget. Apple and their locked hardware are the same as closed source vendors like MS. There's nowt that can be done about, and they don't care about users popping out batteries.

    Maybe they want to be like vehicle manufacturers and make a nice sum from the after sales service?

  20. Re:$87? Big deal! by Rogerborg · · Score: 4, Insightful

    Nice cognitive dissonance. I expect the next version will feature poisoned barbs that spring out if you try to open it, so that the battery replacement cost will seem even more reasonable.

    --
    If you were blocking sigs, you wouldn't have to read this.
  21. $87 is a big deal. by Boogaroo · · Score: 5, Informative

    People still think of it as a phone. People are shocked at $40 phone battery prices. Why are you shocked that people are shocked? People think of batteries as easily replaced like the rest of their batteries. Would you be shocked if you bought a TV remote and the battery was $40?
    The fact that it's soldered into the device and that it's so expensive isn't surprising to you or me because we visit Slashdot and other sites that reported the iPod battery fiasco. We knew this was coming. Millions of phone buyers did not see this coming.

  22. Re:gee, you cant' change the battery on any other by The+Mysterious+X · · Score: 4, Funny

    *pulls the battery out of his macbook and throws it at the OP*

  23. Re:$87? Big deal! by afidel · · Score: 5, Insightful

    Wow, I figured you were way off with the desolder comment, then I looked up the dissection photos and sure enough they were stupid enough to solder the battery in! WTF were they thinking? Anyone who's owned a phone for more than a year knows you will eventually have to replace the battery, and with the drain that these things go through it's even more certain. Why they didn't use edge contacts like everyone else in the industry I can't even fathom.

    --
    There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
  24. Re:gee, you cant' change the battery on any other by DrXym · · Score: 2, Insightful
    Yeah, but it's so shiny!

    Seriously though, I think it's fairly likely that Apple seal their batteries in and slap a high price tag on replacements to encourage people to buy a new model rather than maintain their otherwise functioning device. It's quite cynical really.

  25. Re:It's adding up by cadience · · Score: 2, Insightful

    If it had no limitations, it *would* fit in my pocket :)

  26. Re:whats going on? by nine-times · · Score: 3, Insightful

    Greed could just as easily push them in the other direction, "We can sell swappable batteries, and then maybe we can sell multiple batteries to each customer. Then, we can re-engineer the iPhone for the next version to use different batteries, so that customers will need to buy new batteries if they get a new iPhone!" That's the sort of scheming most electronics manufacturers would pull.

    My guess is that the choice really isn't nefarious at all, but rather a simple design choice. Apple wants people to perceive these things as an atom, an unbreakable unit, a single thing, and not a collection of parts. Therefore they aren't really interested in giving their customers easy access to the innards, and so making the battery easily swappable is just another unnecessary challenge. The iPhone is already packed into a mighty small case, and in order to design it so the battery is right in an accessible place, you might need to shuffle things around. Additionally, you'll need to add a layer of plastic between the battery and the innards so that taking the battery out doesn't expose all the innards. Then you have to figure out how to make it easy to swap batteries without having the batteries pop out on their own.

    I'm not saying that it's a challenge that is insurmountable or even hugely difficult for Apple, but it puts more design restrictions on an already hard-to-design unit. If Apple can make the whole unit slightly smaller, slightly more durable, slightly prettier, or slightly more powerful by dropping this restriction for a swappable battery, I think it's a pretty decent trade-off.

    And given that it usually takes a couple years or more to for batteries to really die, I doubt Apple is relying on dead batteries to sell more iPhones. Or are you really imagining that the iPhone won't be enough better in 3 years that the upgrade will sell itself?

  27. Re:$87? Big deal! by Minwee · · Score: 5, Insightful

    It's from Apple. When the battery wears out that's your cue to buy the new model.

  28. Re:$87? Big deal! by iamdrscience · · Score: 3, Insightful

    Seriously -- have the crybabies complaining ever priced a new laptop battery? $100+++, and that's just a simple pop-in replacement.
    That's a real apples and oranges comparison there, laptop batteries are a lot larger capacity than cellphone batteries so they're obviously a lot more expensive. The relevant comparison is how expensive it is compared replacing batteries in other phones -- that is, it's a lot more expensive.

    Frankly, I think $87 is CHEAP when you consider this battery replacement requires someone skilled enough to disassemble the iPhone, desolder the old battery, install the new one, button it all back up and dispose of the old battery and ship you your product.
    I agree that the price doesn't seem out of line for the amount of work it takes to replace the battery, but that's not the point. The point is that if Apple had designed the phone properly with an easily replaceable battery, none of that work would be required and you could be replacing the battery for more like $20-40, not to mention you'd be able to keep extra batteries around to swap around if that's your thing.

    I really think that it's absurd that Apple chose to make the battery non-user-replaceable. I mean, there's a reason every phone in the history of cell phones has let you replace the battery yourself, it just makes sense. If this is the "revolution" iPhone fanatics have been talking about, count me out.
  29. Re:$87? Big deal! by Vellmont · · Score: 4, Insightful


    Here's a suggestion for the complainers : if you believe $87 is terribly overpriced

    I think $87 is expensive compared to other battery replacement costs. Who cares if the cost is actual labor and not profit?

    The point is Apple doesn't really care about maintenance costs, or maintenance inconvenience. They care about aesthetics. People are pissed off because apples value of aesthetics causes usability problems. Who wants to send in a phone just to replace something as trivial as a battery, which is a component guaranteed to wear out?

    I think these concerns are certainly valid, but it doesn't affect me as I'll never buy an overpriced phone with a 2 year expensive plan attached to it anyway.

    --
    AccountKiller
  30. Well.. by Reece400 · · Score: 2, Insightful

    When it comes to cell phone batteries, this really isn't all that bad costwise, sure having to send it away sucks, but it cost me just as much for a new battery for my Nokia phone, and I had to put it in myself. It's not like it's just a couple of AAA NiCD batteries in the phones..

  31. Powerpoint on the screen??? by MyNameIsFred · · Score: 2, Insightful

    I can think of rational reasons that the iPhone is not a good corporate phone, e.g., it needs integration with Exchange. But it won't put Powerpoint on the screen?? I'm sorry, any corporate drone that tried to show me a Powerpoint presentation on a phone would get kicked out of my office.

  32. Re:$87? Big deal! by AKAImBatman · · Score: 5, Insightful

    Also, for a license to be binding between two parties, don't the 2 parties have to have agreed to it?

    1. It's not stupid if there's a good reason for it.

    2. A standard Razr has a thickness of about 16mm and it doesn't have even half the features or power requirements of the iPhone. The iPhone is only 11.5mm thick and is capable of 10 days of standby time, 24 hours of music playback, 8 hours of talk time, 7 hours of video playback, or 6 hours of web browsing. That's amazingly good for a phone that's only 72% of the thickness of a Razr. The only phone with a somewhat comparable size and feature set is the Slvr, which has terrible battery life.

    In short, Apple is fitting that extra battery space in the phone by using simple soldered wires rather than wasting space on a proper battery compartment. Seeing as how the battery is connected by just a couple of wires (it's not like it's surface mounted or anything!) it's quite easy for a professional to replace. So maybe Apple isn't quite as "stupid" as you're making them out to be?
  33. Re:$87? Big deal! by Marxist+Hacker+42 · · Score: 2, Informative

    Of course, you could have an HTC Wizard (T-Mobile MDA) that has all of the functions the iPhone does plus soon-to-come (sometime this summer) free calls over WIFI hotspots (and a free WIFI router for your home for signing up) for the same $500, and the replacement batteries aren't soldered in and are only $50.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  34. Re:Well how long will it last? by 4iedBandit · · Score: 2, Insightful

    1. High end phone users often keep an extra battery to swap out.

    High end users typically have high end phones with crappy batteries. Therefore they need to swap batteries/charge batteries frequently. Apple's claiming 8 hours of talk time. Are there people who will go beyond that? Sure. I'll go out on a limb here and say that most people won't.

    2. Many phones offer an extended life battery.

    Could this be because the manufacturer included a crappy battery to begin with? Forcing people to pay more for a bigger battery later? Na, that couldn't possibly be it.

    I've owned two other smart phones with outstanding battery life with the included manufacturers battery. A Sony P800 and a Nokia e61. I've never needed to swap the battery on either phone. I've never needed to purchase a spare battery for either phone. And yes there are times when I've been on conference calls 6+ hours a day. End user swap-ability is only required if your device is a power hog and your battery capacity is too small.

    I'd say Apple did their homework. They figured that carrying around spare batteries and chargers all the time was not consumer friendly and decided to build a device that easily goes all day.

    I'm sure we'll hear first hand fairly quickly if they've succeeded or not, but so far battery life reports have been pretty spot on with what Apple said they would be.

    --
    "The avalanch has already started, it is too late for the pebbles to vote." -Kosh
  35. Well, its listed on the technical specs... by rizzo320 · · Score: 5, Insightful

    From http://www.apple.com/iphone/specs.html, on the bottom of the page:

    "Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced. See www.apple.com/batteries for more information."

    You can then get to this link from the batteries page:http://www.apple.com/batteries/replacements.h tml

    "iPhone Owners. Your one-year warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare Protection Plan for iPhone, which is expected to be available in summer 2007. During the plan's coverage period, Apple will replace the battery if it drops below 50% of its original capacity. If it is out of warranty, Apple offers a battery replacement for $79, plus $6.95 shipping, subject to local tax. Apple disposes of your battery in an environmentally friendly manner."

    Do I agree with the policy? No, as I wish I could replace the battery myself. But, it is stated there on the website, even if its buried. If you google "Apple Battery Replacement", the official Apple iPhone battery page comes up ranked seventh.

    Did anyone expect otherwise? Honestly, if battery replacement is important in regards to your purchase, you should research it online or ask at the store. But I don't think most people care. If you get AppleCare on the phone (2 Year Warranty), if your battery dies you get a free replacement if it goes below 50% charge. Every other Apple iPod based product has the same policy, and, the iPhone is much more iPod than it is MacBook Pro.

    That being said, I understand if someone new to Apple products was upset, since, the majority of mobile phones allow the battery to be replace by the owner. However, with the large amount of iPod users out there, I doubt most will be shocked to find that the battery can't be replaced.

  36. oblig. bad analogy to Cars... by Tmack · · Score: 4, Informative

    Wow, I figured you were way off with the desolder comment, then I looked up the dissection photos and sure enough they were stupid enough to solder the battery in! WTF were they thinking? Anyone who's owned a phone for more than a year knows you will eventually have to replace the battery, and with the drain that these things go through it's even more certain. Why they didn't use edge contacts like everyone else in the industry I can't even fathom.

    I got my truck a few years back, and after driving it around off road and such, its time to replace the shocks. Every car owner knows that the shocks will have to be replaced eventually, and that some people like to replace theirs before going off roading and again when done, and that driving off road over bigger bumps and hauling heavy stuff wears them out faster, but the brand I bought decided to use special nuts that hold the shocks on tighter, so now Im going to have to go to a service center authorized by the manufacturer to get them replaced at a cost of about 10% the original price of the truck! Why didnt they tell me that the shocks used special nuts before I bought it??!?!? How can they charge me so F'n much to keep using my truck that I already bought?!!? Why cant they just use normal nuts and bolts like everyone else?

    BLAH!

    1. Do you expect a manufacturer to sit down with you and list line by line everything they did thats "Different" from other manufacturers? Every part they soldered in instead of clipped? How the case is heat-welded instead of screwed together? How the antenna is integrated and cant be replaced and has no way to attach an external one to it without serious modifications? How the software it runs has certain lockouts in place that allow and prevent certain features as they see fit? I bet if you ask about certain qualities, like "how hard is it to change the battery" they will gladly tell you before you buy it. Its not like they are holding a gun to your head forcing you to buy their product. If you dont like the design, dont buy it! If you are concerned about battery life, ASK, and if you dont like the answer, DONT BUY IT!

    2. Phone batteries, like shocks on vehicles, tend to last quite a long time these days, as technology has increased their performance to that point. I have actually had my truck for 5 years now without needing to change its shocks, and have had my current cell phone for even longer and am still on the original battery, which can still go a few days without a recharge (not quite the week and a half it did when I first got it, but still). 3. Actually, I would much rather they just soldered my phone's battery in place and have a solid case around the whole phone rather than deal with its tendency to fall off, since the release lever is in a place that your finger tends to hit when pulling the phone out of your pocket, its quite annoying and led me to actually glue over the release. The iPhone was designed with that in mind, instead of having access panels that can fall off, create seams and lines and stuff in the case, they made it sleek and seamless, and knowing the battery will last years before needing replacement, they soldered it in place. I would rather have it soldered than risk a connector coming separated inside there with no easy access to just re-connect it. To de-solder and re-solder the two tabs would take less than a minute if you have any soldering experience.

    4. Shocks, like batteries, are not cheap to begin with. This goes even more so for higher-end parts, like the Li-Ion batteries in the iphone, or special heavy-duty off-road shocks on trucks. 10% of the original cost is about right for higher-end OEM shocks (hell, the shock on my mountain bike is well over 30% of the total cost of the bike, and its not the most expensive one out there), including labor and everything, and 15% sounds reasonable to me for the cost of the battery replacement on the iphone, considering they could have just said "F you all, we wont replace any batteries, so when it dies, its dead!".

    5. The iPhone is a little different from everything else in the industry, and is the main reason so many people are buying it. Comparing it to a plain old cell-phone just doesnt work.

    Tm

    --
    Support TBI Research: http://www.raisinhope.org
    1. Re:oblig. bad analogy to Cars... by Thomas+Shaddack · · Score: 2
      Do you expect a manufacturer to sit down with you and list line by line everything they did thats "Different" from other manufacturers?

      That would be actually nice. Even nicer would be if they'd make available high res photographs of the insides, and even more nicer would be the availability of service manuals with partslists and schematics. Some are available online, eg. on P2P, though likely without the blessing of the manufacturers; I personally prefer buying devices with such level of documentation available, as that gives me better insight to the design quality of the device in question before the purchase, and better chance to troubleshoot and repair it (and mod/hack it) after the purchase.

      I bet if you ask about certain qualities, like "how hard is it to change the battery" they will gladly tell you before you buy it.

      For less elementary questions the sales staff usually knows no answers, the techs are not authorized to tell, and the management requires signing a NDA. Phew. Been there, shopped elsewhere (after pirating a service manual). Wish compilable source codes of firmwares (or at least full protocol docs - where are the Accessory Control Interface specs, Nokia?) would be as easy to get for at least some equipment...

      ...DONT BUY IT!

      At the same time, bitching about the missing information and lousy features should be loud enough to be heard by the vendor - and, even more important, by its competitors. By obediently shutting up you may pretty well end up with nobody offering what you want and then you're screwed, or have to violate your own directive and buy even the type you are not happy with because the only other choices are either the types you are even less happy with or nothing at all.

      ...its quite annoying and led me to actually glue over the release.

      See? You have a choice of both removable and nonremovable models - with nonremovable model being easily made with a drop of glue. (My phone does not have such issues; the battery door is apparently better designed.)

      The iPhone is a little different from everything else in the industry,...

      Seriously? Isn't it just an overhyped mediocre embedded computer with a not-exactly-state-of-the-art display, crippled Bluetooth, locked-down software, and a ton of features missing? What's so different on it, if we do not count the little cute image of half-eaten fruit? Why should it deserve any exception from common repairability/maintenance standards?

  37. trade offs. by twitter · · Score: 3, Insightful

    Exactly, what makes the iPhone different?

    They sacrificed ease of maintenance for battery life, size and robustness. It would have to be thicker to have these things and the same battery life. Contacts add resistance and heat build up. Doors that open increase device size and decrease case strength. They could have made things easier with screws, but even those would require a larger size.

    I don't like the non standard battery size game that device makers play, but Apple is not special. They at least will support the device into the future, which will result in a lot fewer devices thrown out.

    --

    Friends don't help friends install M$ junk.

  38. Re:$87? Big deal! by CodeBuster · · Score: 2, Informative

    Why they didn't use edge contacts like everyone else in the industry I can't even fathom.

    The reason is simple really, there isn't enough space inside that 'ultra slim' case to accommodate edge contacts that will stay in contact with the phone through all of the bumps, drops, and assorted user abuses. The only way to ensure that the battery contacts never lose contact, causing the power to cycle at seemingly random times, is to solder the battery directly to those contacts. Apple was apparently not willing to sacrifice even a couple of millimeters of extra thickness in order to accommodate a battery connector with wires. They did the same thing with their iPod nano. There appears to be an 'utlra-slim' fetish in the marketplace, but how many people would be willing to sacrifice a few millimeters of slimness for a more user-friendly battery replacement option? Probably more than just a few.

  39. Re:It *is* no surprise by brianosaurus · · Score: 2, Insightful

    I can't remember exactly how much the extra battery for my windows mobile phone was, but I think it was around $70 or $80, too. The new LiPo batteries aren't cheap. Its not just Apple.

    I'm more curious how long before the battery will need replacement. I know the battery in my phone doesn't last nearly as long as it did 6 months ago. I can go maybe 6-8 hours on it now, whereas the very first charge lasted a few days. I wonder if the iPhone battery will degrade similarly.

    --
    blog
  40. The cost is about right I'd say by goombah99 · · Score: 2, Interesting

    If you are going to carry a spare battery for your phone in your pocket then you have to buy such a battery. That adds to the cost of the phone you are carrying right now. You also have to have a means to charge that battery. A lot of people would use a cradle that can charge the battery sans phone. In any case they already paid the ~$49 OEM price or less for a cheapy chinese knockoff with exagerated specs.

    Now with the Iphone, you have a battery with twice the capacity of the competing smart-phone batteries. Actually if you consider what the phone is actually powering--a fast processor, wifi, and big screen--the battery is likely even larger than twice the capacity. So it's not a cheap battery.

    When it dies some day replacing it would be, the equivalent of replacing two of the half-capacity interchangable batteries on your smart phone.

    For that $79 seems like a very fair price. In the mean time you have not been hauling around another battery in your pocket and having to fret about keeping it charged.

    people are whiners.

    --
    Some drink at the fountain of knowledge. Others just gargle.
  41. In light of iPod, why is iPhone battery a shock? by cenonce · · Score: 2, Insightful

    This seems like sour grapes for what I have found to be a great product so far. The iPod batteries going all the way back to the first generation are not truly a user replaceable item. You have to spend forty bucks to get OWC to do it. Why such shock and outrage about the iPhone battery!?!

    If you looked at the pictures and watched the video Apple released prior to the 29th, it doesn't take a genius to figure out the iPhone is not meant to be pulled apart.

    Instead of waiting in line like a tool for four days, people complaining about battery life could have waited two days after release (like I did), futzed around with one before you bought it, and EASILY figured out the battery is not a user replaceable item.

    Let's get real... the iPhone is a do-everything device in a form factor nobody expected to be as small as it is. You have to give up something somewhere... in this case, it is the battery... suck it up.

  42. Re:$87? Big deal! by AKAImBatman · · Score: 2, Interesting

    You've got to have space for the wires and a secondary capture mechanism

    The wires are laid horizontally, and can weave through a space above and to the side of the mainboard too small to solder a proper battery interface onto. I'm not sure what you mean by a secondary capture mechanism. The battery appears to be loose and is held in place by the casing and components surrounding it. Thus Apple saved a lot of space on having no battery compartment, allowing them to use a larger battery. (Looking at the disassembly photos, I'd guess that the battery is taking up as much as 50% of the iPhone's internal spaces.)
  43. Non user-serviceable is a feature, not a bug by alexhmit01 · · Score: 3, Insightful

    I really think that it's absurd that Apple chose to make the battery non-user-replaceable. I mean, there's a reason every phone in the history of cell phones has let you replace the battery yourself, it just makes sense. If this is the "revolution" iPhone fanatics have been talking about, count me out.


    About two weeks ago, my 11-month old son found my wife's cel phone, managed to knock off the battery cover, and crawl around playing with it. It took us a week to find it, and in that week, her phone was unstable because the batteries would pop out. Another time with another phone, I dropped it and the cover cracked... used masking tape for a bit, and realized that it was time for a new phone anyway. Number of cel phones where we lost the battery cover in the past 5 years, 2.

    The last time I replaced the battery on my phone was my Samsung i330 where I bought the extra-length battery for around $50 to last longer, and it's battery time remained shorter than the iPhone. This was back in 2002 or 2003. Number of batteries I've replaced in the past 5 years, 1.

    So given the choice between non-user accessible battery covers, or a slightly more expensive battery replacement in the unlikely event that I need to replace the battery, I think that Apple made the right call.

    1. Re:Non user-serviceable is a feature, not a bug by illegalcortex · · Score: 2, Funny

      Your comments are irrelevant, as Apple users are too cool to be clumsy.

      Oh, and they eat their young.

  44. You apple bashers don't understand something by Azureflare · · Score: 3, Interesting
    I got an iPhone, not primarily for the iPhone feature, but for the iPod. I have gotten rid of my iPod nano (gave it to my mom) and now use my iPhone as my iPod. The phone part of it is just a nice feature. Honestly, I'm not surprised at the battery issue at all. I had a 4G iPod and I went through the same issues; it really isn't that bad. Now if the battery was $150, I think we'd have reason to complain. I think apple is being very reasonable. If anyone bought an iPhone without knowing this is how Apple functions, I feel sorry for you. This is Apple, not Sandisk.

    If you bought an iPhone without being familiar with Apple, and without doing preliminary research, and can't accept this battery replacement policy, you need to understand something: it's entirely your fault. No one forced you to buy the iPhone. Anyone that plops down $670 for a product without doing preliminary research on the company deserves what they get.

    For instance, searching for "apple battery life" on google, gives this as the first non-apple result: iPod and iPhone Battery FAQ. This site was updated with information the day of the launch of the iPhone.

    Personally, my iPhone keeps on growing on me every day. I feel that it's going to just get better over time. If I hadn't bought one, I would definitely get one of the 2nd gens and I may upgrade to that anyway, and sell my used one on ebay or give it to my sister.

  45. re: proprietary parts by King_TJ · · Score: 4, Insightful

    Yeah... and I had to order a very overpriced (and underpowered) replacement power supply for a dead one in an HP Pavilion, on several occasions... and a proprietary Gateway power supply in one of their slim form-factor PCs, and one in an eMachines tower once..... Oh and don't forget the Dells that had what LOOKED like a standard ATX power supply, except with power leads swapped so the motherboard got fried when you used a regular ATX power supply in place of the original. Had one of those too.....

    It's funny how "vendor lock-in" is used as though it's a unique reason to avoid Apple products, yet I see examples of it rampant with ALL the major PC vendors.

    Truthfully, Apple's replacement battery program for the iPhone doesn't strike me as all that unreasonable. The battery in my Moto Razr v3c wore out after about 8 or 9 months of use, and a good replacement for it cost me over $50 at a local cellphone store. So for an iPhone, I might get a few months more use out of their battery than the really slim and relatively low-capacity Razr batteries, and will have to pay about $29 more than I paid for the Razr's replacement? Big whoop.... Yeah, I know. I have to *send it in* for repair. But Apple should give you a postage-paid mailer for this if it's like everything else they do. So the mail-back part should be pretty easy and painless... and a 1-2 day turn-around? I think we can probably live without a cellphone for 24-48 hours, can't we? If not, then pay the $29 for the loaner iPhone. The total isn't much more than you pay in a month just for the service, right?

  46. Re:300-400 charges, at least 2-3 years by InvalidError · · Score: 3, Interesting

    Deep-cycling is a killer for all battery chemistries. One of my friends used to deep-cycle his cordless phone and his batteries lasted only about a year each. I convinced him to try putting his phone on the base station each night with his new battery and it is still going strong after more than three years of service. Me, I leave my cell phones plugged in whenever I am home and my NiMH batteries lasted at least three years each while my current Li-ion one is nearly four years old and still going strong.

    From all the stuff I read about different battery technologies, keeping cells fully charged whenever possible (without overcharging) is the best way of maximizing a battery's useful lifespan... and it seems this is even more important/effective with lithium batteries.

  47. Re:Quick edit by the_humeister · · Score: 4, Insightful

    No, the problem is that almost all cellphones on the market now have user replaceable batteries. That has been the expectation for the average user for at least the past decade. Now along comes the iPhone without an easily user replaceable battery. That's why people who bought it are pissed.

  48. Re:gee, you cant' change the battery on any other by Cpt_Kirks · · Score: 4, Funny

    *pulls the battery out of his macbook and throws it at the OP*

    Where it *EXPLODES*, killing everyone in the room...

    (Or was that the Sony batteries?)

  49. Re:$87? Big deal! by jellomizer · · Score: 2, Interesting

    Well the price is cheap for the work that needs to be done.... BUT my Samsung Sync I just Press the ridges on the back. To take off the case grasp the battary and lift. Then I can take the replacement battary (costing guestimate $25-$40) and place it right in there then tack the case and slide it right back in. I am an Apple fan myself. But sometimes it seems that Apple goes a bit far in making their device beuitful. It seems that Jobs hates those ridge lines in the case for iPods and iPhones (I bet he hates them on the laptops too but a lot of people change batterys multible times a day). Just like how he hated Fans on the Apple ]I[ and the G4 Cube. Apple sometimes goes a bit far and offers a major functionality drawback for a marginal gain in user interface.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
  50. Re: proprietary parts by H8X55 · · Score: 5, Insightful

    What's a much bigger deal (to me) is that I can't swap a battery in an emergency... I travel a great deal for work, and there have been occassions where unable to get to a power outlet to recharge.

    Since hurricane Katrina, I've kept a spare battery in my overnight bag, as I was stuck in Florida without power and a nearly dead phone. Those times are the ones I depend on my cellphone the most, trying to call my airline (flight canceled, can I rebook?), friends and family (is everyone alright?), rent-a-car companies (can I drive to Jacksonville and get a flight outta there?) all in a small window of time. Not being able to swap in a fresh battery is a major CON for me, and maybe a few more nerds like me.

    FWIW - my LG VX9800 plays mp3s, and I purchased spare batteries on eBay for $15 each.

  51. Re:$87? Big deal! by bkr1_2k · · Score: 2, Interesting

    I didn't say that a soldered battery was the best choice, just that it wasn't necessarily a bad choice. I'd also wager you wouldn't enjoy an MP3 player that required 6 AA batteries to run for more than a couple of minutes.

    I'd also recommend you check out some of the older handheld VHF radios if you think a two piece iPhone would be a good option. They're rugged, but certainly not user friendly. Granted some of that would be less of a problem with the smaller batteries we have these days, but my point was, there's no need for it, when the market they are trying to reach doesn't give a damn either way.

    Would more people be happy if they could change the battery easily? Absolutely. Should Apple try and reach that market? Questionable. If you can change the battery easily, that means someone will produce lower quality after-market batteries. Odds are, Apple would have to eat the cost of any problems caused by those batteries should the phone still be under warranty when said problems occur. This way, Apple reduces their support costs and (my guess is) >90% of their demographic is happy with the final product. Why risk higher cost for a few % of people to be more happy with a product that they essentially like already?

    --
    "Growing old is inevitable; growing up is optional."
  52. Re: proprietary parts by alienw · · Score: 4, Informative

    Get one of those USB battery things and charge the phone off of that. Not exactly difficult, is it? Besides, you'll have to constantly keep swapping batteries to keep that spare from dying.

    But hey, I like a phone I can throw around, so I use those $10 prepaid phones and not worry about damaging it.

  53. Re: proprietary parts by jimbug · · Score: 2, Insightful

    Well needing your phone to be running is that important to you, it'd be stupid to buy a 1st gen iPhone. A failed battery is only going to be one of many problems that could occur on the road.

    --
    Bite my shiny metal ass.
  54. Re:$87? Big deal! by AKAImBatman · · Score: 2, Interesting

    The three solder points could EASILY be replaced with an edge connector that would interface with an edge connector on the battery

    Putting aside for a moment that the edge connecters I've seen are too small to fit in the space provided, what would hold it in contact with the battery at all times? The battery is not secured, so the possibility exists that it could come loose. And since the iPhone is a sealed unit (more or less) you'd need professional repair every time it was loosened.

    To prevent that issue, you would need a battery compartment. A battery compartment takes up space and adds expense and complexity to the manufacture. (Not to mention additional heat issues that are not as pressing with a loose battery.) Without a compartment to secure the battery, you get a few more millimeters of battery space here and there. Which can potentially add anywhere from minutes to hours to the battery's life.
  55. Re:Actually, there may be a good reason by tftp · · Score: 2, Informative

    You are correct - see here, it's a battery and the charge controller is on the board. I use similar but smaller Panasonic cells in my hardware, so I definitely know that it's my duty to charge them properly (+3.200V over certain resistor and a diode, etc. etc.)

  56. Re:gee, you cant' change the battery on any other by Phroggy · · Score: 2, Interesting

    I seem to remember that LiIon batteries are designed with four levels of safety features. The fourth one is called "Vent With Flame", which does just what the name suggests - and that's a safety feature, to prevent something really bad from happening!

    --
    $x='S24;r)>63/* h@<5+oZ)32"5cz';$me='phroggy'x$];
    $x=~y+ -xz+\0-Tx+;print$_^chop$me for split'',$x;
  57. Re: proprietary parts by thePowerOfGrayskull · · Score: 3, Insightful

    What's a much bigger deal (to me) is that I can't swap a battery in an emergency... I travel a great deal for work, and there have been occassions where unable to get to a power outlet to recharge.
    If it is this critical to you, why didn't you check it before you purchased the phone? First thing I do when I buy a new phone is open it up and make sure I can service the battery, especially as I get into using more complex 'smart phones' that have higher consumption rates. If I can't replace it, it doesn't meet my needs, so I don't purchase it.