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Ticket Tracking and Customer Management?

Posted by kdawson on from the looking-for-a-package dept.

An anonymous reader writes "Like many Slashdot readers, I'm sure, I run a small side business doing IT consulting in addition to my day job. I'm looking for a good open-source ticket tracking system that I can run under Linux, preferably one that also has some customer management features. I'd like to be able to maintain a separate record for each job, along with time tracking, work logs, and information about the customer. Much of what I see on Sourceforge is, as usual, pre-pre-pre-alpha with no actual code. Does anyone have any suggestions for a project that might fit my needs?"

7 of 236 comments (clear)

  1. One by m0nkyman · · Score: 5, Funny

    Postgresql. You may need to do some minor work customizing it....

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    ~ a low user id is no indication I have a clue what I'm talking about.
  2. Re:RT by More_Cowbell · · Score: 5, Funny

    The website is down (slashdotted?) Do you know where I can submit a ticket?

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    Experience teaches only the teachable. -AH
  3. I'd Tell you... by MrCawfee · · Score: 1, Funny

    ... but it will cost you $150/hour.

  4. Re:RT by therufus · · Score: 2, Funny

    With all those acronyms, that could have possibly been the geekiest sentence ever! ;)

    It's humor people, laugh...

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  5. Re:Same thing under Windows by Actually,+I+do+RTFA · · Score: 2, Funny

    it doesn't matter if its run on a gerbil strapped to a hamster chasing a toaster.

    I'd be careful of gerbil/hamster based backends. There's always that one sysadmin whose just too interested...

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    Your ad here. Ask me how!
  6. Re:RT by Anonymous Coward · · Score: 1, Funny

    "Excuse me, sir. Seeing as how the V.P. is such a V.I.P., shouldn't we keep the P.C. on the Q.T.? 'Cause if it leaks to the V.C., he could end up M.I.A., and then we'd all be put on K.P." :)

  7. The tough choices of windows by CarpetShark · · Score: 2, Funny

    I'm looking for the same thing, only I need it to run under windows.


    You can have features, windows, and running. Choose two.