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Symantec CEO Says Bad Service Fix Only Temporary

Posted by CowboyNeal on from the better-and-better dept.

Lucas123 writes "Symantec's CEO John Thompson says the company is still struggling with its consolidated ERP system and that it has only thrown bodies and not technology at the post-Veritas buyout issues that created poor customer service. 'I've kind of lost track where we are timing-wise...but we threw an awful lot of head count at this wait-time problem. Wait times from their peak of well over an hour are down to now under two minutes,' he said."

3 of 116 comments (clear)

  1. An apology to my customers by l33t.g33k · · Score: 5, Funny

    Dear customer, We apologize for the accidental good service. We promise we will make it bad again as soon as possible. Sincerely, Mr. Symantec

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  2. Great! by kpainter · · Score: 4, Funny

    Now, if they could just get a handle on that "crappy products" problem, they would be doing really well.

  3. Missing the point by AmiMoJo · · Score: 2, Funny

    Sure, telephone wait times might be down to two minutes, but it still takes about an hour for Norton AV to actually DO anything

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