Slashdot Mirror

← Back to Stories (view on slashdot.org)

Symantec CEO Says Bad Service Fix Only Temporary

Posted by CowboyNeal on from the better-and-better dept.

Lucas123 writes "Symantec's CEO John Thompson says the company is still struggling with its consolidated ERP system and that it has only thrown bodies and not technology at the post-Veritas buyout issues that created poor customer service. 'I've kind of lost track where we are timing-wise...but we threw an awful lot of head count at this wait-time problem. Wait times from their peak of well over an hour are down to now under two minutes,' he said."

2 of 116 comments (clear)

  1. Uhhh... by orkim · · Score: 3, Informative

    Obviously he's not called the support line lately. I just spent 45 minutes on hold today for Veritas support.

    Though, nice marketing/support propaganda.

  2. Fixed what? by EmperorKagato · · Score: 3, Informative
    OHH boy... let the karma burn!
    FROM TFA:

    "Wait times from their peak of well over an hour are down to now under two minutes. I think we have addressed it; if your readers say we haven't, then I'd like to hear that."
    We contact Symantec Enterprise Technical support(800 number ends in 6542). My co-worker was on hold for more than 1 hour. After dealing with Symantec for 2 hrs 34 minutes they came to the conclusion that there are still problems with SAV causing troubles with Explorer.exe after a successful login to the domain and have yet to provide us with a sound solution!

    Your Symantec Anti-Virus is still broken
    Your Symantec Veritas Backup Exec is broke
    Your customer service wait line is STILL too long.
    --

    I'm no Anonymous Coward!
    --
    ----- You know you have ego issues when you register a domain in your name.