Google Re-Refunds Video Purchases

holymodal writes "In a new post to the Google blog Bindu Reddy, the Google Video product manager, admits that only offering refunds via Google Checkout was a bad idea: 'We should have anticipated that some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad.' Google now plans to issue customers a full credit card refund, while allowing them to keep the Checkout credit and extending the life of purchased videos another six months."

Comments

Good job Google

[GweeDo]

This is again an example of how a company should deal with their customers. Thank you Google.

(man...I wish I had bought around $4000 in Google Videos :( )

Re:Good job Google

[Chyeld]

I don't expect everyone to make the right decision every time. I do expect the ones that want my respect to be able to correct their mistake when it's appearent to them.

They get kudos from me, though as another person joked I doubt the $10 extra they are now out is going to hit their bottom line that hard.

Company admits Mistake: film at 11

[griffjon]

This is one thing I do respect Google (and a pitiful few other companies) for - admitting mistakes. So many hassles and PR disasters could be averted by just admitting you FUBARed and are willing to make amends. Hell, our foreign policy could learn from that, even.

Not exactly ..

[ScrewMaster]

... and extending the life of purchased videos another six months.

I think he means "extending the life of rented videos another six months." I wish companies would just be clear on the fact that you aren't actually buying anything, if the seller can revoke your privilege to use it at any time. I'm really tired of government and corporations trying to undermine the idea of "property", of what is mine and what is not.