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PC Superstore Admits Linux Hinge Repair Mistake

Posted by Zonk on from the there-are-some-happy-endings-after-all dept.

Erris writes "PC Superstore says their store manager was wrong to turn away a client with a broken hinge whose machine should have been repaired. 'El Reg put a call in to the DSGi-owned retail giant to get some clarification on PC World's Linux support policy. A spokesman told us that there had simply been a misunderstanding at the store and that, in fact, the normal procedure would be for the Tech Guys to provide a fix. [PC World] will provide a full repair once the firm has made contact with Tikka.'

2 of 193 comments (clear)

  1. As usual... by Speare · · Score: 5, Insightful

    A junior employee or contractor made an error that is against our policy.

    Translated:
    A local store manager is foolishly given broad discretion to run the local store and making ass-pulled risk estimates such as "this guy can't possibly escalate his complaint from porch-seat grumbling to global public-relations catastrophe."

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  2. Re:Not surprised... by dfgchgfxrjtdhgh.jjhv · · Score: 5, Insightful

    sorry, but pc world dont target geeks, they target people that don't know any geeks at all & have more money than sense.

    i'm amazed that a pc world customer had heard of linux, nevermind installed it.

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