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PC Superstore Admits Linux Hinge Repair Mistake

Posted by Zonk on from the there-are-some-happy-endings-after-all dept.

Erris writes "PC Superstore says their store manager was wrong to turn away a client with a broken hinge whose machine should have been repaired. 'El Reg put a call in to the DSGi-owned retail giant to get some clarification on PC World's Linux support policy. A spokesman told us that there had simply been a misunderstanding at the store and that, in fact, the normal procedure would be for the Tech Guys to provide a fix. [PC World] will provide a full repair once the firm has made contact with Tikka.'

6 of 193 comments (clear)

  1. It appears... by msauve · · Score: 5, Informative

    that the manager didn't get the news.

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    1. Re:It appears... by Anonymous Coward · · Score: 5, Informative

      For those too lazy to read the link, PCWorld is still refusing to fix the laptop. They aren't blaming it totally on Linux, now it is a mix of Linux and saying that the warranty doesn't cover the hinge because that is basic wear and tear.

      And now, my own opinion about PCWorld. They are technological idiots. I've lived in the states and now in the UK, and compared to these idiots those guys at BestBuy are hackers. I honestly don't believe you have to be more qualified to work at PCWorld than at, say, Burger King. You can manage a register, sweep floors? Good enough. They couldn't help even if they wanted to, which they don't. Extrapolating the behaviour of their workers to their management and I'm not surprised at all that it's PCWorld which pulls some crap like this.

    2. Re:It appears... by BlueParrot · · Score: 5, Informative

      I bet you this guy didn't quite expect that his name would be linked by one of the Internet's most busy web-pages, and not in a good way... I mean seriously, slashdot will accidentally DDoS news agencies due to the large number of visitors. Companies pay small fortunes for that kind of attention... They have now managed to get worldwide bad publicity TWICE due to this laptop. The words "the most expensive $94 Orbitz will ever make" springs to mind. For those of you who don't know what I mean, here's the link: http://www.thebestpageintheuniverse.net/c.cgi?u=orbitz_blows

    3. Re:It appears... by l33t_f33t · · Score: 5, Informative

      Your fears are correct, I have a friend who did work experience at PC world. None of the staff had any idea what they were talking about, including those who were supposed to be fixing computers. In fact, the PC fixing unit was one of the worst. If they cannot solve the problem by putting a CD in, or opening it up and checking all the parts are there then they send it back to head office. There is also a "Service" they offer called something like a PC health check. They charge £50 for it. This service involves putting a CD in the PC to check for viruses.

      This is why, despite needing a job I am not applying to PC world.

  2. As usual... by Speare · · Score: 5, Insightful

    A junior employee or contractor made an error that is against our policy.

    Translated:
    A local store manager is foolishly given broad discretion to run the local store and making ass-pulled risk estimates such as "this guy can't possibly escalate his complaint from porch-seat grumbling to global public-relations catastrophe."

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  3. Re:Not surprised... by dfgchgfxrjtdhgh.jjhv · · Score: 5, Insightful

    sorry, but pc world dont target geeks, they target people that don't know any geeks at all & have more money than sense.

    i'm amazed that a pc world customer had heard of linux, nevermind installed it.

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