A Google Blunder- the Sad Story of Urchin

Anenome writes "Google has a track record of buying startups and integrating them into its portfolio. But sometimes those acquisitions go terribly wrong, as Ars Technica argues has been the case with Google's 2005 purchase of web-analytics firm Urchin Software Corp. 'In the wake of Google's purchase of the company, inquiring customers (including Ars Technica) were told that support and updates would continue. Companies that had purchased support contracts were expecting version 6 any day, including Ars. What really happened is this: Google focused its attention on Google Analytics, put all updates to Urchin's other products on the back burner, and rolled out a skeleton support team. Everyone who forked over for upgrades via a support contract never got them, even though things weren't supposed to have changed. The support experience has been awful. Since the acquisition, we have had two major issues with Urchin, and neither issue was solved by Google's support team. In fact, with one issue, we were helped up until the point it got difficult, and then the help vanished. The support team literally just stopped responding.'"

Comments

Re:I blame Microsoft

[Lord Ender]

Two reasons you are an idiot:

1. Blaming a corporation for "greed" is like blaming water for being wet.
   
2. Calling Microsoft "M$." A joke can only be used a finite number of times before it ceases being funny. That joke ran its course about ten years ago.
   

Re:I blame Microsoft

[BlowHole666]

Ahh sorry for call Microsoft M$. Guess I did not know the Joke was up. Maybe I was too lazy to type out Microsoft so I used M$. Guess I should consult you first.

Greed ties into the Parent talking about how it was Microsofts fault Google had to purchase this company. Glad you did't get your morning blow job. Guess you think if you are an ass hole to me I will give you one. Well think again and get your head out of your ass.