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A Google Blunder- the Sad Story of Urchin

Anenome writes "Google has a track record of buying startups and integrating them into its portfolio. But sometimes those acquisitions go terribly wrong, as Ars Technica argues has been the case with Google's 2005 purchase of web-analytics firm Urchin Software Corp. 'In the wake of Google's purchase of the company, inquiring customers (including Ars Technica) were told that support and updates would continue. Companies that had purchased support contracts were expecting version 6 any day, including Ars. What really happened is this: Google focused its attention on Google Analytics, put all updates to Urchin's other products on the back burner, and rolled out a skeleton support team. Everyone who forked over for upgrades via a support contract never got them, even though things weren't supposed to have changed. The support experience has been awful. Since the acquisition, we have had two major issues with Urchin, and neither issue was solved by Google's support team. In fact, with one issue, we were helped up until the point it got difficult, and then the help vanished. The support team literally just stopped responding.'"

11 of 164 comments (clear)

  1. Re:Two sides to every story by uglydog · · Score: 5, Funny
    I don't think the original company management ever planned on releasing an upgrade.

    Here's a news flash: when it takes 2.5 years to get an upgrade out that was due shortly after the Red Sox won the 2004 World Series, it's already effectively "discontinued."
    I think what happened is that Urchin promised to deliver the upgrade "when the Red Sox won the World Series". Who could have seen that coming?
  2. Re:Just goes to show... by Starturtle · · Score: 3, Funny

    But at least Brin and co. have their private airstrip now I heard it was an 21-foot X-Wing model that actually flies.
  3. Re:If anyone would know about an Urchin by Shadow+Wrought · · Score: 4, Funny

    So, in other words, I should clam up about what I don't fathom?

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  4. Re:Two sides to every story by jZnat · · Score: 2, Funny

    They should have said the Cubs instead, then! :P

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  5. Re:ok by tehcyder · · Score: 2, Funny

    I'm trying to work up the passion to be outraged here, but it's kind of hard to care. This kind of thing happens all the time.
    Just pretend it's Microsoft instead of Google.
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  6. Re:If anyone would know about an Urchin by griffjon · · Score: 4, Funny

    Just don't try to mussel into the joke just for the halibut, fishing for +1 Funny, or you'll end up get "dock"ed karma.

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  7. Re:I blame Microsoft by xtracto · · Score: 2, Funny

    Walmart competes on price, and its pretty successful. Target, knowing that it can't beat Walmart on price, competes by having brighter stores, and higher quality goods

    Yeah, I have heard that those rocks that Target sells are quite HiFi. However, I am not sure how "portable" they might be...

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  8. Re:If anyone would know about an Urchin by jollyreaper · · Score: 3, Funny

    Look, if you're gonna make fish puns, just quote the whole song and be done with it.

    It was April the 41st, being a quadruple leap year
    I was driving in downtown Atlantis
    My Barracuda was in the shop, so I was in a rented Stingray, and it was overheating
    So I pulled into a Shell station They said I'd blown a seal
    I said, "Fix the damn thing and leave my private life out of it, okay pal?"

    While they were doing that I walked over to a place called the oyster bar -- a real dive
    But I knew the owner, he used to play for the Dolphins
    I said, "Hi, Gil!!!"
    You hafta yell, he's hard of herring

    CHORUS:
    Think I had a wet dream Cruisin' through the Gulf Stream Oooh-ooh-ooh-ooh Wet dream...

    Gil was also down on his luck
    Fact is, he was barely keeping his head below water
    I gullied up to the sandbar He poured the usual
    Rusty snail, hold the grunion, shaken, not stirred
    With a peanut butter and jellyfish sandwich on the side -- heavy on the mako
    I slipped him a fin -- on porpoise I was feeling good
    I even dropped a sand dollar in the box for Jerry's Squids -- for the halibut

    Well, the place was crowded We were packed in like sardines
    They were all there to listen to the big band sounds of Tommy Dorsal -- what sole
    Tommy was rockin' the place with a very popular tuna -- "Salmon Chanted Evening"
    And the stage was surrounded by screaming groupers
    Probably there to see the bass player

    One of them was this cute little yellowtail
    And she's giving ME the eye
    So I figure, this is my chance for a little fun
    You know -- a piece of Pisces

    But she said things I just couldn't fathom
    She was too deep, and seemed to be under a lot of pressure
    Boy, could she drink
    She drank like a... she drank A LOT...
    I said, "What's your sign?" She said, "Aquarium" I said, "GREAT!!! Let's get tanked!"

    I invited her up to my place for a little midnight bait
    I said, "C'mon baby, it'll only take a few minnows"
    She threw me that same old line
    "Not tonight -- I got a haddock"

    And she wasn't kiddin' either, 'cuz in came the biggest, meanest looking haddock I'd ever seen come down the pike
    He was covered with mussels
    He came over to me, he said, "Listen shrimp -- don't you come trolling around here"
    What a crab This guy was steamed -- I could see the anchor in his eyes

    I turned to him, I said, "Abalone -- You're just being shellfish"
    Well, I knew it was going to be trouble, and so did Gil, 'cuz he was already on the phone to the cods
    The haddock hits me with a sucker punch
    I catch him with a left hook He eels over
    It was a fluke, but there he was, lying on the deck, flat as a mackerel
    Kelpless

    I said, "Forget the cods, Gil, this guy's gonna need a sturgeon"
    Well, the yellowtail was impressed with the way I landed her boyfriend
    She came over to me, she said, "Hey big boy, you're really a game fish"
    "What's your name?"
    I said, "Marlin"

    Well from then on, we had a whale of a time
    I took her to dinner
    I took her to dance
    I bought her a bouquet of flounders
    And then I went home with her
    And what did I get for my trouble?
    A case of the clams

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  9. Re:I blame Microsoft too, for setting the standard by weicco · · Score: 3, Funny

    Ah, yes. The first rule of Slashdot: if that I happen to like is critized, move focus to MS.

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  10. Re:If anyone would know about an Urchin by drivinghighway61 · · Score: 2, Funny

    Whale my parent's concern for GP is nice, eel probably be fin.

  11. Re:Just goes to show... by Vegeta99 · · Score: 3, Funny

    air /strip/, man, not air /ship/. You know, like lapdance at 30,000ft, not Hindinberg.