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Valve Locking Out Gamers Who Buy Orange Box Internationally
Via Opposable Thumbs, a post on the Consumerist site notes that some enterprising gamers who bought the Orange Box in a territory different than the one they lived (to save a few bucks) have now found themselves unable to play the game. "One user, Todd, explains that thousands of crafty North American gamers looking for a deal have 'bought the product (and hence, the serial numbers) at well known international game stores' at a significant markdown. Activation of the purchased titles went off without a hitch. However, Valve apparently has taken issue with the region-specificity of some international versions and has begun locking out accounts of those living in North America, but owning international serial numbers with the message that the purchased game is in the 'incorrect territory.'" Worse, folks who tried to 'make it right' by buying a local copy have found they're basically SOL. I've been a big fan of the Steam concept since it launched, but this is the sort of thing you need to communicate to your users before you sting them.
Buying what you want, where you want, when you want at the lowest price you can find is for corporations. Why do users keep thinking globalization should benefit them. It's really silly.
...is why I didn't like the idea of Steam the first time I heard of it (not this specifically, but the idea of things like this happening). If I bought the game, it's mine, jackasses. They have no right to be disabling people's games after taking their money.
"16MB (fuck off, MiB fascists)" - The Mighty Buzzard
Glad I wasn't swayed by all the glowing reviews.
Worse, folks who tried to 'make it right' by buying a local copy have found they're basically SOL.
"Basically?" I've been following this on the CAG forums and if you try to enter another serial after you've been locked out, Steam won't accept it because you "already own the game." Since there's no way to remove the other serial, it means that you're not basically SOL...you're just SOL, plain and simple.
Goo goo g'joob.
to protect deals with distributors.
Reading some of the various "deal" forums it amazes me what people will go through to save a few dollars, yet turn around and brag about their $300 cases, water cooling, and thousand dollars worth of video cards.
* Winners compare their achievements to their goals, losers compare theirs to that of others.
So with Steam, one of its ballyhooed features is that I can get on someone else's Internet-connected computer, install and sign into Steam, and have it download my games and let me play them there... but now they say I can only do that so long as I haven't left my home country?
"In Russia, we don't have American Express. We have Russian Express: `Don't Leave Home'." -- Yakov Smirnov
Oh, say does that Star-Spangled Banner entwine / The myrtle of Venus with Bacchus's vine?
If you didn't get what you believe you paid for, ask the vendor for a refund. If the vendor refuses or ignores you, ask your credit card company to charge it back to them, and they can pick up the tab for their DRM silliness. I happen to love Steam, but not more than my rights as a consumer. Steam is working very nicely for me now, but I know my rights and if Valve take away my games (which they can certainly do if they feel like it), I am within my rights to charge back everything I've paid them in the last two years, and there's nothing they can do about it. This is the only way to tell companies that their DRM isn't working - be on your guard and don't let vendors forget their responsibilities to play fair.
Matthew @ Bytemark Hosting
After digging around on the Steam forums a bit, I'd like to clear up some misconceptions that people seem to be getting.
1) Orange Box purchased through Steam (online) is NOT REGION LOCKED IN ANY WAY.
2) Codes from retail boxes in America, the EU and most other places are NOT REGION LOCKED.
3) Codes from Thailand and Russia ARE REGION LOCKED. This is done because Steam games are sold in those countries at a tiny fraction of the US retail cost. The boxes are marked (in the appropriate language) that they keys will not work in other countries.
In other words, people are getting "burned" because they bought keys from companies that buy the Thai/Russian retail boxes, opens them up, and sell you the codes for several times what they paid, which is still cheaper than the rest of the world pays. They companies know that the keys don't work anywhere else, so the people are getting basically scammed by the companies selling them keys, not Valve.
They're not military servicemen living overseas or families on vacation in Europe, they're cheapasses who fall for a scam because they're too eager to get a "great deal".
Karma: Contrapositive
It doesn't matter how evil the DRM, when Valve does it, it's OK!
More than a decade after MPAA invented region-coded DVDs explicitly to protect deals with distributors, it's still an affront to us. But when Valve does it, hey, it's "just something they put something in to protect deals with distributors".
Product activation and phone-homeware is just as bad an idea when it's called "Steam" as when it's called "Windows Genuine Advantage".
Cozy deals to fuck over the consumers in favor of artificial segregation of distribution channels are just as defective by design whether they're called "Steam" as when they were called "Region-coded DVDs".
The Steam may be delicious and moist, but it's still a lie.
Steam is no triumph.
I'm making a note here - EPIC FAIL.
It's hard to overstate dissatisfaction...
Valve's DRM scheme,
It does what it must, because it can.
For the good of none of us, (except the ones who wear suits.)
But there's no use crying over software that breaks
You just keep on paying 'till you run out of cake
And the damage gets done, and the DRM's won
For the people who are selling lies.
May contain traces of nut.
Made from the freshest electrons.
I'm an American, currently working in Mexico for 2 months. I recently bought a brand new laptop with a 8600M GT 512MB video card, and I've been looking for games to buy and play, since I haven't played many games since BF1942 and Counter-Strike.
I've been seriously considering purchasing the Orange Box, and even signed up with Steam (they can check this fact against my unobscured email). I even watch some forum threads about TF2 and Portal, and played the Portal flash game. But, with a possible disconnection, they've just lost a sale unless they can absolutely prove otherwise. Ya hear that Valve? LOST SALE RIGHT HERE BUDDY.
Remember all of the Xbox Live players out there who love digital distribution? Well, here it is. You do not OWN ANYTHING. You can try to pry my CDs/DVDs/BlueRay Discs out of my cold dead hands, but that would be theft. Delete a bit on my game to not make it play, that is protecting your revenue stream. Why is the digital download so damned attractive? You don't get box art, you don't get a manual. You don't get the right to play your game on a non-networked machine. Now, you know why volunteering your computer to be part of a corporation's distribution network is a bad idea. Hmm, let's give away my bandwidth, HDD space and processing power to Company A when what do I get in return, disabled products. Ohh, and this is just the beginning. It will only get worse. This just proves, I am not a tinfoil hat theorist, it is true, today, not someday, it is here. Welcome to not owning anything.
This is why I play games on the consoles, you buy the game, you play the game. I want imported games, buy imported console, hook up to TV, play games. No one can come into my house and take my games away from me. The reason I stopped playing PC games was I was always treated like a darned criminal, especially when I paid for the game. The cracked games don't have the nagging that the retail versions do. Now, they are playing this game. This is just lovely. When did I stop being the person who put food on your table and became just another game citizen to keep on taxing with no accountability to? I stopped playing Valve games after steam came out. You could see the writing on the wall, this was going to end badly, just a matter of time.
One Token Ring to Rule them All, One Search Engine to Find Them, One WAN to bring them in, and TCP/IP Bind them...
Because you can't afford a politician. That's why.
I see your informative link, and raise you a pithy comment.