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Best Buy Customer Gets Box Full of Bathroom Tiles Instead of Hard Drive

The Consumerist is reporting that a Best Buy customer recently purchased a hard drive only to discover that the box contained six ceramic bathroom tiles instead of the Western Digital drive he had expected. The rub of it is Best Buy is refusing to grant a refund or exchange for the non-existent drive. "The employee and assistant manager were more than willing to help, saying that it happens. So they set up the return and I repurchased the drive and while I was checking the contents to ensure it was a hard drive this time, the store manager came up, took the box from me and said to take it up with the manufacturer. Now to my surprise, I argued with the guy saying that they have already accepted the return and I have now purchased the new one. He said I was shit out of luck. I followed up with the manufacturer today and they said they would get the complaint to the Best Buy Purchasing department. Best Buy corporate said that they stand by their manager's decision."

23 of 990 comments (clear)

  1. yep! by jkinney3 · · Score: 4, Funny

    Sounds like Best Buy. With all the great press they get on/., why do people still go there?

    1. Re:yep! by moderatorrater · · Score: 5, Funny

      It's why I tend to grab all hardware at Compusa. As every time I've had an issue their extra warranty has resulted in a shiney new piece of gear replacement immediatly. It's a bit further then BB, but the more horror stories I hear about BB the less I go there. "I was tired of North Korea's harsh penalties for being a citizen. That's why I moved to Iran!" ;)
    2. Re:yep! by griffjon · · Score: 4, Funny

      I presume most /. types go there to do this: http://xkcd.com/272/

      --
      Returned Peace Corps IT Volunteer
  2. Western Digital or bathroom tiles? by jollyreaper · · Score: 5, Funny

    Keep the tiles; they're more reliable.

    --
    Kwisatz Haderach
    Sell the spice to CHOAM
    This Mahdi took Shaddam's Throne
  3. And the worst thing is... by tomknight · · Score: 4, Funny

    ...they'll somehow find child pornography on the tiles.

    --
    Oh arse
  4. Don't Shop at Best Buy? by morari · · Score: 4, Funny
    I mean, seriously. Any time I'm in there it's nothing but a bunch of assholes trying to shove sales down your throat, sign you up for credit cards, etc. No one that works there ever knows what they're talking about either, so unless you're completely ignorant, they usually are of no help if you do happen to have questions.

    I guess the one positive thing we could say is that at least the Best Buy employees don't drool on themselves within customer eyesight like RadioShack ones. :P

    --
    "He who can destroy a thing, controls a thing." --Paul Atreides, Dune
  5. Obligatory by Psychor · · Score: 5, Funny

    Receiving those tiles must have driven him up the wall.

  6. Re:It happened before. by bluelip · · Score: 5, Funny

    Wow... imagine how the guy at Home Depot is going to feel when he finds this whiz-bang-blinkenlights metal brick in his box of tiles.

    --

    Yep, I never spell check.
    More incorrect spellings can be found he
  7. Re:Similar incident by heroofhyr · · Score: 4, Funny

    I had a similar experience last spring. I purchased a sack of manure from the gardening wholesaler and when I got home and opened the bag it was full of F# documentation.

    --
    brandelf: invalid ELF type 'KEEBLER'
  8. Re:It happened before. by garnetlion · · Score: 5, Funny

    grass roots campaign scam Best Buy.

    As opposed to all those slick, corporate-funded attempts to scam Best Buy.

  9. Re:It happened before. by Anonymous Coward · · Score: 5, Funny

    Reminds me about a joke, from my country in the past.

    A guy from the local mafia decided he needed a new house. After the construction of his new house was finished, he called one of his best friends to see his home.
    When he asked his friend, what he thought, his friend said he was rather impressed. But he didn't like the tiles in the bathroom, they were rather ugly and he wondered how his friend could afford such an expensive house, but buy such crappy bathroom tiles.
    The guy from the mafia disagreed. "They are not inexpensive at all. Come with me"
    They went to the bathroom again. "Can you see what's written on them?"
    And his friend noticed with surprise that all tiles were labelled "Intel Pentium Pro"

  10. Re:It happened before. by PopeRatzo · · Score: 4, Funny

    Well, let's see: We know that Best Buy has machines for shrinkwrapping, because they wrap their "refurbished" and returned merch. Since the price of a shrink-wrap machine and the hassle and time involved are worth a lot more than the $300 ($300?? what was this, one of the new quantum hard drives?) I place the criminal activity inside the store. It's probably the old "tamper with the shelved merchandise and get a new hard drive" routine, which was popular among dope fiend-retail workers back in the day.

    I'm guessing one of the Geek Squad is a tweaker/video gamer who decided he wants a spiffy new hard drive for free. He's probably high as a kite, playing WoW right this minute.

    Have you seen who works in Best Buy these days?

    --
    You are welcome on my lawn.
  11. Re:It happened before. by Cajun+Hell · · Score: 5, Funny

    Also, are you implying that today you CAN return software with the shrink wrap broken? I find that surprising, but I haven't tried to return software in a long time.
    I tried returning software a few months ago, but ibiblio.org wouldn't let me upload the damned unstable Gentoo packages back to the ftp server. Bastards!
    --
    "Believe me!" -- Donald Trump
  12. Re:It happened before. by Paradise+Pete · · Score: 5, Funny
    Lord knows salesperson incompetence is a believable story at Fry's.

    A few weeks ago I was in Fry's looking for a laptop stand. I asked a clerk and he said "You mean the kind you put coins in?"

    I didn't know how to answer that.

  13. Re:It happened before. by Anonymous Coward · · Score: 4, Funny

    way to go, snitch.

  14. Re:It happened before. by Hal_Porter · · Score: 5, Funny

    If I had the catalog handy, I'd be quoting you prices right now. I wouldn't buy a shrink wrap machine off someone who already owned one. They could sell me a box of bricks shrinkwrapped into the original shrink wrap machine box and then spend the money on heroin. Vermin bastards. If I ever start a religion the penalty for shrink wrap crime would be to be shrink wrapped to death on a cross.

    Not that you could trust the people doing the execution come to think of it. God damnit.
    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  15. Re:It happened before. by stefanlasiewski · · Score: 4, Funny

    imagine how the guy at Home Depot is going to feel when he finds this whiz-bang-blinkenlights metal brick in his box of tiles.

    Home Depot only sells two kinds of tile: smashed tiles, and missing tiles. I'm sure this metal brick will be smashed into a million pieces before it even reaches the shelf.

    --
    "Can of worms? The can is open... the worms are everywhere."
  16. Re:It happened before. by geminidomino · · Score: 3, Funny

    I think I speak for many of us when I say:

    What the fuck is a pillow sham?

  17. Re:It happened before. by Fieryphoenix · · Score: 5, Funny

    Oh, we learnt them English. Learnt em real Old School. Then they came back and we learnt em agin. The Canucks'll say different, but its all sour grapes on their part. Ayup.

  18. What I really hate is..... by Anonymous Coward · · Score: 3, Funny

    after formatting you can only use 5 of the tiles.

  19. Re:It happened before by NaturePhotog · · Score: 5, Funny

    Dear Mistuh Togie,

    I'm glad I finally twacked you down. I've been getting endless junk mail related to prowducts I've never purchased. I got a restwaining order against that pesky wabbit, but the junk mail still kept coming.

    May you wot in hell.

    sincerwly,
    Elmer J. Fudd

  20. Re:It happened before. by unitron · · Score: 3, Funny

    And his friend noticed with surprise that all tiles were labelled "Intel Pentium Pro"

    He should have gone with the old Socket 4 Pentiums instead and he would have had a wall-mounted space heater for those frosty mornings.

    Of course even with Socket 8 walls he's got a very limited upgrade path.

    --

    I see even classic Slashdot is now pretty much unusable on dial up anymore.

  21. Re:It happened before. by 192939495969798999 · · Score: 5, Funny

    If you think you'll continue to have sex just for that, you must not have lived with her for very long.

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    stuff |