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Why the US Consumer Doesn't Deserve A Decent Robot

SkinnyGuy writes "PC Magazine has up a lengthy look at how differing cultural approaches and expectations for robots are setting the stage for Amercian consumers to miss out on the best robots have to offer. The first paragraph is kind of funny: 'Someday the robots will rise up and kill us all. They'll record our lives, obliterate our privacy, set off nuclear war, and eventually turn on us and eat our brains. If any of this ever did happen, it would serve us right. We, at least American consumers, don't deserve the future that robots really have to offer.'"

22 of 311 comments (clear)

  1. same story by tsjaikdus · · Score: 2, Insightful

    The general public didn't care for the computer either, until it could do MSN.

    1. Re:same story by scottrocket · · Score: 3, Insightful

      I do remember a time when I would talk on and on about computers in everybody's household - and get blank stares. Com-pew--ter? I suspect the current generation of kids will embrace anthropomorphised(sic) robots in about ten-twenty years; but more likely we will see a gradual introduction of small, robot cars. Just speculation, I haven't any magic crystal ball-but I was right about computers! :)

    2. Re:same story by moderatorrater · · Score: 2, Insightful
      FTFA:

      American robot consumers have yet to comprehend the cost of the programming and mechanical complexity necessary to create effective, realistic, interactive robots. This could just have easily been titled "Why the US Consumer Doesn't Deserve a Viper." Anyone who thinks that we should be buying robots regardless of the price is an idiot. He cites the success of the Roomba and says that, were it a bipedal, humanoid-looking robot holding a vacuum hose, it wouldn't have done as well. That's one of those "Duh" moments for me. If it were a robot with a vacuum hose, anyone would be able to see that they wasted time and energy on making it look human rather than making it more functional. The Roomba is successful because of its excellent functionality. The size and shape make it ideal for vacuuming a carpet, where if it were anthropomorphized, it would have cost more and been worse.

      Give the American consumer a functional robot and we'll buy it. Give us something that looks ridiculous, maybe a little eerie, and costs more while being less functional, and we won't buy it.
  2. So what? by Anonymous Coward · · Score: 1, Insightful

    I know this is slashdot, where technology is loved for the sake of technology, but seriously - are robots really that important? I guess I'm like the "average American consumer" in my disinterest in robots - be they androids or those little vaccum things. I'd rather do things myself, or have another human do it. Why? Because even dumb humans are going to be able to adapt more readily than the smartest robots we have today.

    Would you want your house built by a robot that was programmed by someone who has never built a house but who read a book, or by someone who has been doing it for 20 years and can make adjustments as they are required to work within the actual, physical situation - not some theory from an architects' manual? Would you rather have your house cleaned by some cold, metal machine, or by some sexy, 20 year old, Russian girl?

    Frankly, its just like the people who complain on here that calculators have made kids suck at math. if we start to rely on the machines all the time, then we're going to lose the skills ourselves. The pool of people that will be able to debug and improve the machines will shrink over time. Eventually, we'll be fucked - and not by that sexy, 20 year old, Russian housekeeper.

  3. The FA is -1 stupid by Anonymous Coward · · Score: 5, Insightful

    His point seems to be that Americans are threatened by robots with personality.

    Back up the truck. American's recognize that personality is an unneeded and costly add on for robots. A roomba with a head and arms that walked around and vacuumed my house wouldn't threaten anything other than my banking account. The frisbee shaped roombas already cost too much. There is no way in hell I'm going to pay extra for personality.

    Clue to the author:

    Unless you are building a sex toy, giving a robot human (or animal) shape is expensive and pointless. Don't blame Americans for seeing through this.

    1. Re:The FA is -1 stupid by Fx.Dr · · Score: 2, Insightful

      "Unless you are building a sex toy, giving a robot human (or animal) shape is expensive and pointless"

      Wait, what?

      Um...

      So... how much longer until legislation catches up with that fringe market?

    2. Re:The FA is -1 stupid by Anonymous Coward · · Score: 1, Insightful


      The same things could have been said about GUIs on computers when they were first introduced. Can you think of anything that you can do with a GUI that you couldn't do with a command line? And yet how many non-nerds do you know who use command lines over GUIs?


      Human shape != ease of use. With the exception of clippy (who is almost universally despised) GUIs are focused on making things easy, not on making them human.

      A mass market anthropomorphic GUI was tried, and it was an historic flop.

      No argument that easier to use robots could be valuable. That in no way points to human shaped robots.

  4. Americans as a whole are too cheap by NeMon'ess · · Score: 3, Insightful

    Americans are going to get robots made at rock bottom prices with shoddy programming because people are too cheap to buy a quality model. Bloomingdales or Macys will have decent models, but Target and Wal Mart are going to have the crappy models.

  5. I relize this was satire mostly.. by moogied · · Score: 3, Insightful
    However..

    The consumer robotics market is not going to explode. American consumers simply aren't mature enough. Instead, the future of robotics will, for the next decade or so, be a story of embedded technologies

    The entire article focuses around this point. The idea that robots will some day become common place. That we will have "robot repair centers" and the like(Although he never mentioned that in the article, he hints at this kind of common place usage in other countries). The simple fact of the matter is that even the "best level" consumer robotics are horribly unuseful. The only useful one is the vacuum robot.

    I work with robotics as a hobby, and consider myself a little above a "novice" in applied robotics. The issue at hand today is not a technological one, is it an inspiritional one. Try and think of a useful robot.

    Go ahead, do it.

    What did you come up with? If you're like most people the idea of a robotic butler("Bring me a beer robot jeeves"), perhaps a robotic lawn mower, maybe even a robotic gaurd who patrols your house.

    The problem is that all of these already exist in various forms.

    Take for example the robotic butler. Lets say you are watching football and you want a beer. You would simply hit "beer" on your remote and the little robot would wander off. Lets say it takes him 45 seconds to get it and bring it over. You can do it in 15. Also, you can go to the bathroom while you're up. So the only time it would be very useful is when you are being lazy and want to "veg".

    So would you spend say 400$ on this robotic butler simply to be lazy? Is buying an ice chest and ice really that hard?

    What of the gaurd robot? People buy dogs for this normally, or alarms. Both are easy to use, fufilling(dogs at least), and relatively wide used.

    Robots are not popular in america because A. We don't need them for day to day activities. B. We already have conviences we enjoy, and most people do not want to be so lazy as to never move. C. The majority of America is only now becoming PC enabled.. try making them robot enabled. D. There are no good robot needs.

    Suggested mods:

    1. Troll

    2. Flamebait.

    Suggest responses:

    1. Nub.

    2. You're an idiot, your argument makes no sense and furthermore I would love robot that does

    --
    So basically, -1 troll/offtopic is really slashdots way of saying "I hate that you thought of something before me."
    1. Re:I relize this was satire mostly.. by DefenderThree · · Score: 2, Insightful

      You're making the same mistake that every other quasi-Luddite does. The point of consumer robotics, at least to my understanding, isn't to fill a needed role, but to fill it more efficiently. We already had carrier pigeons, why create the Postal Service? Why bother making cars when the horse and carriage combination is cheaper, safer, more fulfilling (horses, at least), and roads are already designed for carriages? Why spend hundreds of dollars on iron differential engines when we have humans who can do the same calculations infinitely more quickly?

      Of course BeerBot would take 45 seconds to get the lazy American his beer, because the technology required to perform more efficient beer-fetching isn't feasible. Yet. Just because robots are not practical now doesn't mean they won't be practical, or maybe even necessary, in the future. It's people like you who are shunting things like space exploration and quantum computing simply because it's extremely difficult at the moment. If we had listened to your ancestors we probably would have never invented the wheel. Why not walk?

    2. Re:I relize this was satire mostly.. by Prof.Phreak · · Score: 2, Insightful

      Oh, I can think of many (or too many) uses. Just watch iRobot (well, you can read the book too) for some ideas.

      How about a robot servant (ie: iRobot style). A robot that does your laundry. You drop clothing where you take it off. The robot picks it up, takes it to the washer, dryer, irons it, folds it, puts it in closet, etc., with no interaction from you. Useful? Yes! Possible with current technology? Likely not. Same goes for making you dinner, buying groceries for said dinner, walking your dog, driving you to work (and picking you up afterwards)---never park a car again!

      There are plenty of things people do every day that they'd rather not be doing. Something that many pay others to do, etc. Maybe I'd rather spend my day coding (which I enjoy) instead of doing all those other `chores' of life.

      The problem now is that people are cheap---which makes progress in some industries sort of pointless. For example, it would cost countless millions (if not billions) to develop a robot that can reliably (no running over school children) drive a car in a city environment (think buses, cabs, etc.). Currently, it's much cheaper to employ a human to do that job (and with growing population, that's unlikely to change anytime soon).

      I think the bulk of robotics progress hasn't even started---we're still at the `inventing the wheel' stage of an automotive industry.

      What will happen to the economy and value of work once robotics really takes off would be interesting. Folks tried automating subway trains in NYC, which actually worked!, but the transit union killed that project. I'd imagine we'll see similar responses in other industries.

      --

      "If anything can go wrong, it will." - Murphy

    3. Re:I relize this was satire mostly.. by Anonymous Coward · · Score: 1, Insightful

      Are you mentally retarded? If the robot wouldn't kill the animal, of course people would trust the robot with the task.

      The problem is that technologically there is no way to trust the robot, because the AI isn't there. The robot would drag your dog into the road across the path of a motorcycle and then fall into a ditch after banging into your neighbor's mailbox. There goes USD1500 for an inbred dog and another USD400 for a robotic dog killer.

      > I will concede, this particular use would be helpful. Yet again I must ask you if its worth 500$, plus upkeep.

      People eat garbage from fast-food restaurants because they're too lazy and busy to cook and cleanup afterward. They would pay USD500 to have a robot that prepared quality meals for them and their children. People pay more than that for a laptop, and it doesn't feed their kids.

      > The robot would be so astronomically large to do the painting it would be impractical.

      Actually this would be a job for a swatm of small robots capable of moving across the surface of the walls. It would essentially boil down to a tiling problem, so that the robots can paint a path that enables them to not disrupt the paint when finished. The same robots would be able to clean walls and floors.

      Never think 'large robot' when the problem calls for mapping a surface.

      Now expecting it to move paintings and such would make that a difficult task. That would be the job of a mover robot. People call them Mexicans in some places.

    4. Re:I relize this was satire mostly.. by rhakka · · Score: 4, Insightful

      I can't even tell you how much I would pay for a robotic cooking system, but $500 would have me camping out at the store waiting. That's an hour a day reclaimed for whatever other task I care to partake in, without paying the price of eating crappy food, presumably. If I could just type what I want for meals (with recommendations a la netflix queue), train it to order the food components, and communicate with it to sync with my daily movements to have food ready when I wanted it.... shit, that would be worth nearly anything I could afford. I'd even be willing to unpack the shipment and buy add ons intended for particular food items (now, for $19.99 buy the lettuce shredder upgrade to add salad to your list of available food products! Now, for $39.99 buy the wok upgrade for stir fries! but wait, there's more!). Hell, a company that could pull this together would have me as a willing and completely enthusiastic customer for the rest of my life.

      I can't be the only person who not only does not have the time, but absolutely hates cooking, can I?

    5. Re:I relize this was satire mostly.. by krazo · · Score: 4, Insightful

      Actually, the problem is that things that do these tasks well wouldn't strike people as being robots.

      Is a dishwasher a robot? Is a programmable coffee pot a robot? Is a remote control or a TIVO a robot? Is a home automation system a robot? How about a motorized scooter? How about a sprinkler system? Centralized heat/air? Motion sensing lights?

      They're all automated systems that solve problems or make performing tasks easier. Many of them integrate sensors that tune them to the environment or operate on a schedule. But if they don't have two legs and arms and walk around making beep bop noises, we think they're not robots.

      And most anything else we come up with that doesn't do a task exactly like a human does (which is probably inefficient or wasteful, hence why we built the automated system in the first place) is not considered a robot.

      Somebody alluded to it in an earlier reply. A robotic chaffeur is a robot but a car that parks/drives itself isn't.

  6. U.S. Consumer? by Bigboote66 · · Score: 3, Insightful

    The article goes to great lengths to bash the American consumer, yet where does it speak to an alternative? Vaguely mentioning "the Japanese" hardly counts. If American expectations of robots are absurdly high, Japanese expectations are equally absurdly low. It seems the only stories you ever hear about Japanese robots, other than Asimo, are essentially attempts to make animatronic puppets that resemble people or pets so closely until they finally achieve "uncanny valley" levels of creepiness. Yet these "robots" offer no real functionality. If we want to make generalizations, we may as well say the Japanese are obsessed with creating the appearance of robots, without actually fulfilling any other purpose other than "Kawaii!!!"

    Case in point: He brings up the Aibo. Of course the market rejected it - who has $2000 to spend on a battery-powered dog whose novelty wears off after about 6 hours, unless you're a programmer who wants to use them for competitions or hacking. And cheap knock-offs costing $40 or less quickly showed up and sold well, demonstrating that there was a market for trivial fluff, as long as it was priced right.

    And then there's the Roomba. Sure, it works in certain well-defined environments to remove minor debris; but we're talking about a device that takes over for a task that most of us only spend an hour/week doing, if that, and only for a single floor. This isn't to say that the Roomba is a failure, or that vacuum-cleaning robots are a dead end. It's a decent start, and there's no reason that a fully functional vacuum robot that does as good a job as a person with a full size vac isn't in the near future, but for now, unless you're Stephen Hawking, a Roomba is more about entertainment than cleaning a house.

    And that's what it really boils down to: people will embrace robots when they fulfill some useful purpose that is worth the price you'll pay for them, the hassle factor in dealing with them, and the real estate they take up in your closet when you're not using them. We will get there - the recent Urban Challenge for autonomous cars reported hear earlier is a stepping stone - but stop putting the cart before the horse and demanding some hypothetical consumer buy a lot of novelty garbage just to get an industry a jump start.

    -BbT

  7. Labor by king-manic · · Score: 4, Insightful

    As long as America has cheap Mexican labor, they won't need robotic labor. One of the main reasons for Japans enthusiasm for robotic helps has to do with their demographics shift and their general xenophobia/aversion to immigration from poorer Asian countries.

    --
    "There are more things in heaven and earth, Horatio, than are dreamt of in your philosophy."
    1. Re:Labor by jedidiah · · Score: 2, Insightful

      Just take a trip to Cancun and pay attention. Many little tasks that
      would be automated here aren't there. I guess the labor is too cheap.
      Simple things like lawn watering will be done with a guy with a hose.

      Machines only work when they are cheaper than the workers they replace.

      --
      A Pirate and a Puritan look the same on a balance sheet.
  8. Not human enough, not non-human enough by JerryLove · · Score: 2, Insightful

    The article touches on but, in my opinion, doesn't do justice to a well documentet trait of human nature: That how appealing we find a representation (robot, image, etc) lives on a bell curve. Something that has some resembelance to, say, a dog; we will connect with. When it moves from "dog-ish" to looking like a plastic-dog-zombie, it grosses us out. As long as we are seeing the robot and finding similarities with the dog, it's appealing for the resembelances. When the reality gets close enough that we are seeing the dog and finding the robot, then it's freaky. The answer is simple, and hardly does anything to stop adoption of robots... give them faces, but not ones that look like zombie-people. I think the movie I-Robot did a really good job of creating a robotic design that had all the traits that would cause us to view it as a peer, while keeping out that "freaky" effect of the rubber mask. BTW: We see the same thing in rendered people. When we move from "realistic but obviously a CGI" to "looks not-quite-real" we cease to find them appealing (they also stop feeling generic). There's also a place for distinctly non-human robots. While I do agree that the telepresence robot likely should have been taller and had more manipulation ability... I see no reason that the roomba should have been 4ft and worked a vacuum with its hands... that's just adding unneccessairy size and complexity to an efficient little robot.

  9. Here's the real reason... by NerveGas · · Score: 3, Insightful


      Most of them can't figure out how to hide the expense of a Real Doll from their spouses anyway, so a *robotic* version, being even more expensive, would be out of the question!

    --
    Oh, you're not stuck, you're just unable to let go of the onion rings.
  10. You Must Protect Yourself by Hoi+Polloi · · Score: 3, Insightful

    Like most Americans, I'm concerned about robots. That's why I have Old Glory Insurance coverage.

    --
    It is by the juice of the coffee bean that thoughts acquire speed, the teeth acquire stains. The stains become a warning
  11. Whether we deserve it or not is irrelevant... by Debello · · Score: 3, Insightful

    What IS relevant is whether there's a demand for it, and Americans are willing to pay for it. It's simple economics. Do Humans "deserve" cars? Do we "deserve" a refrigerator? I dunno, but it doesn't matter. We buys cars and fridges anyway.

  12. Why anthropomorphic? by jay-be-em · · Score: 2, Insightful

    I don't really understand the focus on having anthropomorphic robots. Humans are relatively
    bulky and require quite a bit of energy for locomotion and so far move fairly slow. The one
    benefit of bipedal locomotion is the ability to walk over multileveled and rough terrain, but
    I'm guessing the majority of robot uses will be in offices, homes, etc. Why not have more designs
    like this? http://www.msl.ri.cmu.edu/projects/ballbot/

    --
    "Orthodoxy means not thinking--not needing to think. Orthodoxy is unconsciousness." --Eric Blair