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Why Microsoft's Zune is Still Failing

DECS writes "Last winter, RDM detailed why Microsoft's iPod Killer would fail miserably. This year, the site argues, Microsoft will fail again, but for a new set of reasons. It is not obvious that the company has figured this out itself. 'Microsoft doesn't seem to learn from its mistakes in consumer electronics very well. When it does however, it frequently gets the timing wrong. This year, Microsoft appears set to compete against the Apple of 2006. It now offers two flash models, last year's leftover 30 GB unit, and new 80 GB version. The problem is that Apple moved the goalpost dramatically. Apple's new 3G Nano is ultra thin and small, but delivers the same video resolution as Microsoft's boxy flash Zunes at the same price. It also plays games.'"

80 of 593 comments (clear)

  1. Failure? by nurb432 · · Score: 5, Insightful

    Lets see, they are selling lots of them, and slowly gaining market penetration. I don't see that as a 'failure'.

    --
    ---- Booth was a patriot ----
    1. Re:Failure? by syntaxeater · · Score: 5, Insightful

      That's because this is slashdot.

      When Linux "slowly gains market penetration," it's always a success.
      When Microsoft "slowly gains market penetration," it's always a failure.

      Is the cup half full or half empty? It all depends on who makes the cup.

    2. Re:Failure? by nurb432 · · Score: 2, Insightful

      Lets see, this is year 2 of a product line from a company that thinks decades out ( Microsoft may be slow, but they do have their long term strategies well planned out ). They have the time and money to keep doing this at a near loss for years.

      You cant call something a success or failure at this stage of the game.

      --
      ---- Booth was a patriot ----
    3. Re:Failure? by MightyMartian · · Score: 4, Insightful

      I don't think there's any grand strategy in this other than "Apple keeps out-marketing us, but let's keep plugging away anyways." It's the behavior of a company with lots of money but absolutely no vision. I think, judging by what they're releasing nowadays, that Microsoft indeed has no vision left, it's just a cranky old behemoth that's getting slowly bled away, and other than a few clever tricks like trying to destroy an international standards body isn't showing much imagination at all.

      --
      The world's burning. Moped Jesus spotted on I50. Details at 11.
    4. Re:Failure? by GuldKalle · · Score: 5, Funny

      Yeah, those cups suck, they're twice as large as they need to be.

      --
      What?
    5. Re:Failure? by blzabub · · Score: 5, Insightful

      Sorry to tell you this but there are expectations associated with who you are. A massive corporation with $29 billion cash on hand and dominant control over most widely used computing platform in the world is expected to do better than just slowly gain meager amounts of market share. The expectations for David are different from those for Goliath.

    6. Re:Failure? by Admiral+Ag · · Score: 4, Insightful

      As far as the Zune is concerned, that's true. When the iPod came out it didn't look or work like other mp3 players. It was a genuinely fresh approach. Now most mp3 players look a bit like an iPod. I guess Microsoft could have realized that doing that would get them not much further than Creative et al, but they didn't. Now it's Apple reinventing the form of the device with the iPhone/iPod Touch, and Microsoft's players look like old hat.

      Add to that the brown colour, the pointless wireless and the "Welcome to the Social" slogan (which must be the most twattish slogan in the history of slogans with the possible exception of "We eat excrement"), and the thing is just a gigantic hunk of fail.

      The Xbox 360 is OK though. The Xbox Live service is pretty good, although it should be free like the PSN. At least Microsoft brought something new to that aspect of the market and it does have its own charm, once you get past the hordes of castrati calling you a fag for beating them at Halo.

      --
      "by that I mean people who don't sit on slashdot all day wondering why everyone else isn't building robots" DECS
    7. Re:Failure? by R3d+M3rcury · · Score: 4, Interesting

      Actually, that's okay.

      IBM used to do this all the time. If they ended up with viable competition in, say, mainframe hard drives, they would drop the prices or give out special deals to customers. then they'd adjust the prices on their typewriters.

      I remember that the court case went all the way to the US Supreme Court. However, the Supreme Court announced the results of that case on the same day they started breaking up AT&T, so it kind of got lost in the shuffle.

    8. Re:Failure? by dangitman · · Score: 2, Insightful

      The X-box succeeded because of Sony's incompetence, not because of Microsoft's brilliance. And they're both being beaten by Nintendo now, anyway.

      --
      ... and then they built the supercollider.
    9. Re:Failure? by shark72 · · Score: 5, Informative

      "Actually, the Zune has been a failure.... The fact is, consumer electronics do not "Slowly gain market share" - they are hit or miss."

      This is at odds with how things tend to work in the electronics and CE industry.

      Microsoft started by looking at the market, looking at what they wanted to accomplish, set a budget, and then built a unit and market share forecast. And, they hit that forecast. This makes it a success. Sorry -- that's not the politically correct answer, but it's the truth.

      "the iPod is king and will remain king - the Zune, in it's wildest dreams, may become a distant also ran in the top 20 selling."

      Again, I'm not sure where you're coming from, as your statement is at odds with the actual situation that's occurring. As of this writing, Zune models occupy the #1 (yeah, #1), #9, #16 and #20 slots in the Amazon top 100. This matches up with the NPD industry data (available via subscription only), which consistently shows that Microsoft has no problem keeping Zune models in the top ten.

      More importantly, they've passed Sansa in dollar sales. They've passed Creative. Their dollar share is greater than 10% (something that Sandisk and Creative haven't been able to do for a while), and it's growing. So, I'm having trouble understanding why you claim that the "wildest dreams" for Microsoft are to place it low in the top 20 when they're already doing quite well.

      --
      Sitting in my day care, the art is decopainted.
    10. Re:Failure? by EastCoastSurfer · · Score: 4, Insightful

      Do you think that many people want the 30gb brown zune or are they buying it because it's been so heavily discounted because it's the brown zune?

    11. Re:Failure? by DECS · · Score: 4, Insightful

      Yes but it burned up 8 billion dollars of revenues trying to expand outside of its windows/server/office monopolies. It's only making money in areas where consumers have no choice. So from that perspective, it is being slowly bled as it tries to transition from the mature PC market into other areas. It's doing a really poor job in music/media/mobiles, and despite the fact that people like playing the xbox 360, its not making money in games either. Or more accurately, its losing billions more than its making.

      Saying that Microsoft will simply "outlive the competition" has to assume that the competition its supposed to outlive has no air supply. But Apple is making good money in iPods, iPhones, and even media sales, Google is making money in search, and Linux doesn't require oxygen to thrive. It's Microsoft that is suffocating here. There's a reason its stock is flat as a pancake despite making fat revenues and profits: it has no viable future.

      What You Expected, What You Got: Apple and Microsoft in Consumer Electronics

    12. Re:Failure? by shark72 · · Score: 3, Informative

      "Do you think that many people want the 30gb brown zune or are they buying it because it's been so heavily discounted because it's the brown zune?"

      I think that the pricing is a biggest part of it; there's a lot of elasticity between $199 and $249 (I'm talking list prices here), so I'm guessing that most people presently opting for the 80GB Zune would choose the 80GB iPod classic if both were offered at the same price.

      That being said, the Zune has a lot going for it -- it's not the complete POS that many Slashdotters paint it to be. The interface has gotten good reviews and has that "gee whiz" factor that can make a difference if you're standing there in Best Buy preparing to buy your first MP3 player and wondering if the iPod is worth the additional $50 - $70.

      --
      Sitting in my day care, the art is decopainted.
    13. Re:Failure? by LWATCDR · · Score: 2, Informative

      It is called observational data. I must admit that my sample is very small. Maybe 10,000 or so. I should mention that not a single customer of ours has hasked for any support for the Zune. They have asked for support for the iPod. I have also never seen any friends of mine outside of work with a Zune. I have only ever seen one car company support the Zune and that is Ford which partnered with Microsoft on there new Sync voice control package... Did I mention that the Sync supports the iPod? So there is no car company that support the Zune over the iPod. I would say there are many times the accessories for the iPod than the Zune.
      I would say that Microsoft's 10% market share is probably just a little slanted.
      It is really simple. What they did is judged market share based on comperalbe models and not on product line.
      They simple tossed out all the flash based ipods. They didn't count Nanos and Shuffles. They really don't compete with the Zune in Microsoft's eyes. So Microsoft took 10% of the harddrive based music player market. Now they have some flash players so now they will probably not count the iPhones.
      You can twist the percentages if you know what your are doing.
      The biggest clue that the Zune just isn't doing all that well. They have popped up on Woot more than once.
      Microsoft may turn it around. I really hope they don't since they seem to love DRM but they might. Right now the Zune is an also ran.
      When your biggest competitor has more than 7 times your market share you are not doing well sport.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
    14. Re:Failure? by DECS · · Score: 2, Insightful

      That "number one spot" was taken by last year's model being sold off at half price. Meanwhile, the majority of the top ten models were iPods of various colors, including the premium priced iPod Touch. If that's the best Bill Gates can feather his cap with, the emperor needs new clothes.

      The rest of the top ten were mainly low priced models from SanDisk, which sells several MP3 players in the $30-99 range.

      SCO, Linux, and Microsoft in the History of OS: 1990s

    15. Re:Failure? by Knuckles · · Score: 2, Insightful

      Zune models occupy the #1 (yeah, #1), #9, #16 and #20 slots in the Amazon top 100

      I can't fail to note that Apple occupies the following top-20 slots: #2, #3, #4, #6, #7, #8, #10, #11, #12, #13, #17, #18, #19.

      --
      "When I first heard Daydream Nation it quite frankly scared the living shit out of me." -- Matthew Stearns
    16. Re:Failure? by drinkypoo · · Score: 2, Insightful

      Microsoft may be slow, but they do have their long term strategies well planned out

      What? I don't think that we're talking about the same Microsoft here. Microsoft just puts as many irons in the fire as possible. The only well-planned anything they ever did was stab people in the back.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    17. Re:Failure? by Karlt1 · · Score: 2, Insightful

      "Anecdotal observations have their place, but the industry also has analytic tools. In this case, NPD.

      The first generation was enough to take Microsoft to greater than 10% market share. They passed Creative, Sandisk and everybody else to become #2 in the market.

      And -- trust me, this is important -- they hit their forecast numbers. They were aiming for about 10%, and they got it."

      You're confusing MS-Truth for Real-Truth.

      Microsoft said they got "10% in the market they compete". Meaning they got 10% of hard drive based players only. When you look at all players they were actually #4 with 2.9% behind Sandisk, Creative, and Apple.

    18. Re:Failure? by walt-sjc · · Score: 2, Interesting

      I know ONE person with a zune. I have never hear anyone else even MENTION "zune". I know HUNDREDS with iPod's though. Yes it's anecdotal, but perception means more than sales figures. I must ask - where ARE all those zunes? In the bottom of people's junk drawers? They sure as hell are not being used.

  2. Price drop by sootman · · Score: 4, Insightful

    In the Black Friday sales papers, first-gen Zunes are going for $80-100.

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  3. Amazon bestsellers by shuying · · Score: 4, Interesting

    http://www.amazon.com/gp/bestsellers/electronics/172630/ Zune has occupied the top spot for quite some time. Is this a failure?

    1. Re:Amazon bestsellers by Riquez · · Score: 5, Funny

      Bah, you obviously changed the rankings on that page by looking at it. ...oops, wrong thread

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      * Game Over * High Score: 264,846,927 -- Your Score: 14
    2. Re:Amazon bestsellers by flyingsquid · · Score: 5, Insightful
      Zune has occupied the top spot for quite some time. Is this a failure?

      That may have more to do with the diversification of Apple's product line than anything. They have the iPod touch, iPod Classic, iPod Nano, iPod Shuffle, the iPhone, etc. Microsoft may sell more of one particular model, but I'm gonna take a wild guess that Apple is still moving a lot more iPods. Out of the top 5 slots, Apple has the next 4. Out of the top 20 media players, 13 are made by Apple.

      As for whether the Zune is a failure or not, it's all relative. If the Zune had been made by a small startup, it would be hailed as a potential iPod killer. But it's made by Microsoft, the 500-pound gorilla of the digital world, a company with a lot of bright people and billions of dollars at their disposal. When one of the world's most successful corporations enters a market with all those resources behind them, anything less than runaway success is going to be seen as something of a failure. Even if they do manage to grab a large chunk of the market, the question really becomes, how much money are they spending to do it, and how much profit are they making on each Zune?

    3. Re:Amazon bestsellers by daybot · · Score: 3, Interesting

      I know the US is a big (the biggest?) and important market, but with Zune sales it's a different story in the UK. When I looked just now, the first Zune appears in 61st position, with iPods of all kinds dominating the top ten. Of course, the position changes all the time but I've been looking at this every time I see a story on Zune's top spot on Amazon US and the highest position I've seen for Zune is 35th.

    4. Re:Amazon bestsellers by vux984 · · Score: 5, Interesting

      It is pretty impressive at first blush, but without real numbers its hard to gauge. Especially considering ipods occupy 13 of the 25 products listed, including #2,3,4,5,8,11,12,14,15,16,18,19,20. Zunes have 4 in the top 25, including: 1,10,24 and 25.

      From 25 - 50, there are 2 more Zunes, and 8 more iPod model, From 51-100 - 5 zunes and 7 ipods.

      That the -brown- zune is the most popular product could well be pretty meaningless, as well as a reflection of the blowout pricing. The black and red versions ranked FAR lower, and I find it impossible to imagine that brown is what everybody wants.

      The point is: there are 14 zunes in the top HUNDRED, while there are 13 ipods in the top TWENTY. (and 28 in the top 100).

      If the brown zune at blowout pricing can grab the #1 spot, yeah that's impressive, but really doesn't say THAT much. Looking at the numbers its clear that ipod still utterly dominates. If only we had the numbers so we could add up total zunes and total ipods then we'd know by how much.

      Its also clear the ipod is far more profitable, considering the lock they have on positions 2,3,4,5,and 8 all at pretty much regular full retail, and especially considering the number 3 spot is held by the 16GB ipod touch which is their flagship product and runs more than twice the price of the zune.

      Also, ipod, by having twice as many sku's roughly cuts its sales scores in half, because sales are divided by that many more products. I suspect that if ipods weren't available in quite the same rainbow of options as they are, they'd handily lock up the top 5 to 10 spots no matter what Microsoft did.

      -cheers

    5. Re:Amazon bestsellers by Anonymous Coward · · Score: 4, Insightful

      Possibly related to the fact that the Zune isn't launched in the UK yet. You reckon?

    6. Re:Amazon bestsellers by DeadChobi · · Score: 2, Interesting

      One of the things I hate about the music business in general is the assumption that because I live in the United States I'm automatically not interested in anything that hasn't seen a domestic release here. What I don't understand is why the multinational corporations insist on fragmenting the market when their business crosses these market boundaries.

      --
      SRSLY.
  4. Flash? by Anonymous Coward · · Score: 2, Informative

    Uhh, the 30 and 80gb Zunes are hdd-based, not flash and compete with the "classic" ipods not the nano. But yeah, that IS Apple 2006, so the article is sort of right. sort of.

  5. how about by hxnwix · · Score: 3, Insightful

    It's a flaky piece of shit with no style from a company with a horrid reputation that is up against the biggest phenomenon in the music industry since CDs?

    1. Re:how about by i.of.the.storm · · Score: 3, Insightful
      Seriously, +4 Insightful? Let's dissect GP's comment...

      It's a flaky piece of shit
      Really? Most reviews have said that it's pretty solid and the swearing just shows your immaturity.

      with no style
      Excuse me? Have you seen the Zune originals? Free custom engraved backs that look amazing, I think that's more stylish than having the same pearly white and shiny black for several generations.

      from a company with a horrid reputation
      Well, maybe amongst Microsoft bashers and Apple fanboys but right now the Xbox 360 and Live are getting Microsoft a whole new market that really likes their products.

      that is up against the biggest phenomenon in the music industry since CDs?
      (emphasis mine) What, do you have a portable RDF generator or something? I'd argue that P2P networks are what brought MP3s and digital music to the mainstream, and Apple has nothing to do with that.
      --
      All your base are belong to Wii.
  6. write to congress by hjf · · Score: 5, Funny

    We need to have a law or something, that declares everything made by apple as THE only way of doing things, and also forbid other companies from making similar products. I mean, why do they even try? Apple is by far the best and when someone else tries, they're actually wasting valuable resources (plastic, electricity, and even silicon!).

    So, Microsoft, and everyone else: please, stop trying. Apple has the only music player worth anything. You have no chance.

    (If you don't see the sarcasm tags, then you're probably on a Mac)

    1. Re:write to congress by Bert64 · · Score: 4, Interesting

      Macs are cheaper than they would be if they had no competition...
      The reason macs are typically more expensive than generic x86 clones is because there's less competition in their segment. There's a thousand and one makers of x86 clones, but only one that has the apple branding, reputation and the capability to legally run OSX.

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    2. Re:write to congress by eclectic4 · · Score: 3, Insightful

      "There's a thousand and one makers of x86 clones, but only one that has the apple branding, reputation and the capability to legally run OSX."

      ...design of hardware, support of the OS and hardware under one roof, and a place to go and learn (ProCare) and get your problems looked at for free (Genius Bar). The small price difference (it is small, not to beat an already dead horse) is worth it IMO.

      --

      "The greatest obstacle to discovery is not ignorance - it is the illusion of knowledge." - Daniel Boorstin
  7. Simpler explanations by Just+Some+Guy · · Score: 5, Insightful

    Exhibit A: Cute, functional, the industry standard. Everyone knows what it is. Comes in gift-friendly colors. A status symbol.

    Exhibit B: Volvo-esque, crippled, and ignored by accessory manufacturers. No one outside Slashdot and the Black Friday Loss Leader Bin has heard of it. Comes in brown. Also a status symbol (but of an undesirable status).

    Don't try to overthink it.

    --
    Dewey, what part of this looks like authorities should be involved?
  8. any iPod killer is doomed to fail. by porky_pig_jr · · Score: 4, Insightful

    Zune (and any like product) will succeed when judged on its own merits, rather being competitor of brand A. But it will never be like that, since Zune *was* positioned as iPod killer from the start.

    And yet another thing: I think, psychologically, just like myself, every time you hear of xyz-killer from Microsoft, somehow you end up visualizing Balmer throwing the chair, and then somehow you end up *not* purchasing Zune.

  9. Goalposts by chemindefer · · Score: 5, Funny

    Moved them and made them smaller. Try getting a chair between them now.

  10. Can you say one-sided? by TSDMK · · Score: 5, Insightful

    Zune shortcomings aside, just look at RoughlyDrafted's other articles. All pro-Apple. Is it a surprise that this guy claims that the Zune is a failure? Personally, the fact that Microsoft don't even try to compete outside the USA speaks volumes about their confidence at this point.

    1. Re:Can you say one-sided? by UnknowingFool · · Score: 2, Insightful

      Zune shortcomings aside, just look at RoughlyDrafted's other articles. All pro-Apple. Is it a surprise that this guy claims that the Zune is a failure? Personally, the fact that Microsoft don't even try to compete outside the USA speaks volumes about their confidence at this point.

      Just because he's pro-Apple doesn't mean he's necessarily wrong. Does his arguments make sense? Are they logically sound and based on evidence? Are his analyses cohesive? Do you agree with them? That's really the whole point. He often presents one side of the argument but he has some points. What he misses is that MS has corrected some of the shortcomings of Zune 1.0. But he is correct in stating that the flash Zune doesn't really compete with the new flash iPod in some aspects. The new HD Zune is better than the iPod Classic. But it is not better than the iPod Touch.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
    2. Re:Can you say one-sided? by jcr · · Score: 3, Insightful

      somehow this guy managed to spin the FM tuner as a mistake.

      That's because it is a mistake. When deciding what features to include in a product, the important question is how many of your customers want it and whether that justifies the cost on every single unit.

      -jcr

      --
      The only title of honor that a tyrant can grant is "Enemy of the State."
  11. iPhone graphic by youthoftoday · · Score: 2

    I noticed the graph half way down the page which says that most people would buy the iPhone a gift. Great gift.

    "Happy Christmas, here's an iPhone ... and here's the contract"

    --
    -1 not first post
  12. Customer and Buyer must be one and the same by GnarlyDoug · · Score: 4, Informative
    Apple wins becuase iTunes exists mainly to help drive the sales of their hardware, as opposed to the Microsoft strategy of using hardware to drive sales. With the Apple approace the buyer, user, and customer are all the same individual. With the Microsoft model the buyer/user is the same, but the customer is someone else, namely content produces and/or content resellers such as record companies and advertisers.

    I think it is axiomatic that if your buyer/user and customer are not the same person, then you are in trouble. In Microsoft's case, without hardware sales there will be no advertisements or add sales either, and since they're selling the zunes at a loss, they lose on all counts.

    1. Re:Customer and Buyer must be one and the same by fishthegeek · · Score: 2, Insightful

      Respectfully I disagree. The iTunes music store was presented over two years after the iPod was released. ITunes is a result of dominant hardware not a cause of it. Apple used its market share in hardware to strong arm the labels into cooperating and up until recently (read: Amazon music store etc.) they've been able to continue their strong arm tactics because of the hardwares success. The iPod sold well before iTunes, and could easily survive if the itms ceased to exist. How you ask? The iPod would continue to thrive as long as Apple produces desirable hardware. Someone seems to think that the ipod is a good product given the tens of millions or so they will sell this quarter and most of the buys will not purchase much music from itms at all but rip their existing library to it.

      --
      load "$",8,1
  13. MSFT Trapped in Same Old Rut by Whuffo · · Score: 3, Interesting
    The Zune is just another example of what Microsoft has been doing for years - look for other markets where someone's making money then jump into that market and try to out-compete the dominant player(s).

    It worked for web browsers and maybe mouses - but their efforts to penetrate the consumer electronics market in any meaningful way have so far failed to gain any traction.

    They've got lots of cash, so they can "compete" while they're losing money and do it for years. Who knows, Xbox might take over the game console market someday. Maybe Zune will amount to more than a poor copy of last year's product. On the Xbox front, they can buy up game developers and convert their products to Xbox-only products. I don't see that kind of business plan working with music players, though. Even if they negotiate exclusive distribution rights for many important acts - the market will ignore those restrictions as it has already shown itself capable of doing. Which act wants to be the first to release "Zune only" tunes? Let's keep in mind the percentage of the portable music player market that Zune represents.

    And they've already burned a lot of bridges - remember "Plays For Sure"? They signed up player manufacturers right and left - then left them high and dry. Their potential customers are more than a little aware of this too - who wants to buy a player that you might not be able to purchase any music for in a year or two?

  14. Just Look At The Xbox Fiasco For Why by Anonymous Coward · · Score: 4, Insightful

    It is a culture thing that causes Microsoft to fail over and over again in the consumer media/entertainment markets.

    Although the Zune failure looks time compared to the Xbox fiasco in some ways the Xbox marketplace disaster has moderated the Zune marketplace failure. The Xbox project is now some six years into its life and the console has wasted some seven billion dollars and is dead in the water. The new Xbox 360 after two years on the market is still dead in both Japan and Europe and selling to a fairly niche hardcore US fps/pc gamer demographic. After all those billions the 360 is on track to just making the same 24 million or so worldwide installed base numbers as the first Xbox mess.

    The Zune was supposed to be subsidized by the 360 'profits' LOL

    Instead of sitting down and hiring really good industrial and UI experts and coming up with something comparable to the iPod line Microsoft has been unable to get out of their same old product strategies:

    * Using other products to subsidize new ones to force their products out into the marketplace
    * Stupid viral marketing tactics
    * Buying off media
    * Hiring people to sit around on messageboards hyping their products and slamming their competitors
    * Inane attempts at coming up with 'fastest ever' or other silly PR claims

    It's a culture thing. People from Microsoft would rather slash your tires or tie your shoe laces together than legitimately win a race and then sit around high fiving each other afterwards over drinks at the local Rendmond wateringhole. Someone up in Redmond needs to wake up and realize that culture is getting them nowhere in the console and digital media markets.

    1. Re:Just Look At The Xbox Fiasco For Why by geekoid · · Score: 2, Interesting

      "marketshare approximately equal to that of the Wii"

      that's not good, considering how long the Wii has been out. I mean a new console has the same market share as a console years old, this is 'good'?

      --
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    2. Re:Just Look At The Xbox Fiasco For Why by electroniceric · · Score: 3, Insightful

      It is a culture thing that causes Microsoft to fail over and over again in the consumer media/entertainment markets.
      I think you're on to something here, though I don't ascribe it to a desire to slash tires. Microsoft made its bones by making existing software concepts mass-produceable. Windows and DOS were knockoffs of existing ideas in personal (and subsequently corporate) computing that locked down functionality into discrete units and provided a known pathway to put these units together (so PHBs without technical depth could understand what to buy next). Microsoft has done that over and over, making a killing each time - just think about how quickly they completely took over Novell's share of the corporate infrastructure market. That put it in box and scalle it approach is likely why they tend to think in terms of features and client ROI rather than experience and status.

      I once read a short history of the car industry and it pointed out that GM ate Ford's lunch in part because they realized that consumers wanted to buy experience, status, and identity with their cars, not just new engines and better brakes. Microsoft seems stuck in this rut now - for a while consumers were excited about Windows because it was their entree into the futuristic world of computers and the Internet, but Windows/Microsoft never really became a identity brand. Apple has mastered the identity branding - after all, functionally the iPod does very little that the Rio didn't do (with the notable exception that Apple streamlined the process of getting music onto the damn thing), but Apple made it simultaneously safe and sexy to make the leap from collecting music on CDs in a big CaseLogic book to collecting music on a computer in one form or another. The iPhone is really the same simple concept - make the computer part of a smartphone work easily and make it sexy.

      I have quite a number of friends at Microsoft, and they are all smart and aware people, so I'm always surprised at how tone deaf the company itself is. The only blindspot I could ever really discern was the combination of Not Invented Here and We Know What the Future Will Look Like And We Can't Talk Because We're Inventing It Now. Surely Apple has its blindspots, but I have to agree with your view that they are fundamentally better attuned to the consumer market.
  15. Re:Competition sells iPods by gujo-odori · · Score: 5, Interesting

    If it was anybody but Microsoft, maybe. The problem with MSFT positioning itself as an anti-anything is that nobody thinks "I'm a loner. A rebel. And Microsoft is building the product to help me let the world know it."

    Anyway, they couldn't done it, IMO. There's a saying attributed to Ford Motor Company that says, "Culture eats strategy for breakfast." I used to work at Microsoft, and Microsoft's culture eats everything for breakfast. When they acquired my former employer, the first thing they did was wipe out our culture, and our culture was a lot of what helped us to make a product good enough to make Microsoft want us.

    I left after a year and a half and know work for another company that was recently acquired. Our new parent wants to preserve our culture no matter what, so that we keep making the great product that made them want to buy us. What a night and day difference.

  16. Re:it's quite simple really by Anonymous Coward · · Score: 3, Insightful

    You are exactly what he was talking about. Thanks for being such a stereotype.

  17. So apple doesn't think ahead? Only Microsoft....? by Joce640k · · Score: 5, Funny


    Joel spotted the real difference between iPod and Zune:

    http://www.joelonsoftware.com/items/2007/10/05.html

    --
    No sig today...
  18. Re:Failure? Definately by AzraelW3X · · Score: 2, Informative

    ...Are you aware Zunes are only sold in the US?

  19. Re:Idiotic premise by pushing-robot · · Score: 4, Insightful

    All "golden ear" discussions aside... In case you've been living under a rock, Apple has an 160GB player. The only PMPs with more storage use 2.5" notebook drives and are about four times as large as an iPod. iPods have supported lossless audio for years, which is uncommon among popular media players.

    If you happen to like another player that's fine - but don't spout BS. As a wise man once said, it is better to keep your mouth shut and be thought a fool that to open it and remove all doubt.

    --
    How can I believe you when you tell me what I don't want to hear?
  20. I have to quote the great philosopher, Homer by geekoid · · Score: 2, Funny

    "It Suck-didly-ucks, Flanders"

    --
    The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  21. Bloat, ignorance, and arrogance by Dracos · · Score: 4, Insightful

    MS is about as nimble as a beached whale carcass. I'm impressed that they're only a year behind.

    MS has a long record of not caring what users want, instead assuming that the public will gleefully accept whatever MS produces. They think they can win at consumer electronics by playing like the monopoly in a market they just entered and have no chance to control, even if they played smart by carving a niche for themselves instead of assuming the market will shift according to their will simply because they enter it.

  22. Only One Way To Beat the iPod by anode_blue · · Score: 2, Funny

    There's only one way to beat the iPod, or any dominant figure in a specific market. You have to be twice as good and half as expensive. The Zune looks like it's making real strides. From what I'm reading, it might be a little bit better than the iPod. But it also costs about the same price. That is why the Zune will fail. It just doesn't have the major advantage on BOTH features and price that it takes to overcome the iPod's entrenchment.

  23. Wireless sharing impractical? by danielk1982 · · Score: 2, Insightful

    From the article: Microsoft was rumored to deliver a product that, true to its roots, ignored usability and instead tacked on impractical features such as wireless sharing.

    Wireless sharing is a great idea, but Microsoft's implementation was so neutered and locked-down it ended up being a non-factor.

  24. Unfortunate logo by Trogre · · Score: 4, Funny

    I thought it was because the logo, when viewed in a mirror, looks like 'anus'

    --
    "Nine times out of ten, starting a fire is not the best way to solve the problem." - my wife
  25. It doesn't distinguish itself in any way by gelfling · · Score: 2, Interesting

    It's not cheaper than SanDisk players. It doesn't have more features than Apple. It's not physically distinct; e.g. is waterproof or shockproof. It's a mundane me-too product in a sea of mundane me-too products. It is a failure? I don't know, are any of them?

  26. CompUSA anecdote by calidoscope · · Score: 2, Interesting

    I was checking what was left in the Encinitas CompUSA store a couple of days before it closed for good. About the only thing left in quantity were UPS's and Zune's. Bear in mind that CompUSA had cut prices by at least 40% to clear out the store (they were even selling the racks that held the merchandise).

    --
    A Shadeless room is a brighter room.
  27. M$ != consumer goods merchant by thatskinnyguy · · Score: 2, Interesting

    Microsoft started out as a software company. They produced a desktop operating system, office productivity software and Server applications to make office life a bit easier. Apple did the same with less success. Now, every time I hear about Microsoft cutting into new markets where they have no business, I can't help but be embarrassed for them.

    Microsoft really has no business making things like the Zune and Sync. It's not their core competency to make personal, consumer products. They're just not as good as Apple (in relation to the Zune) or car stereo companies (in relation to the Sync).

    Unfortunately, Microsoft's pockets are too deep to take a lesson from failed products. Now I understand why they didn't cut their losses with the Zune months ago and stop pushing it as an iPod killer.

    --
    The game.
    1. Re:M$ != consumer goods merchant by PhilipPeake · · Score: 4, Insightful

      What you say has a lot of truth behind it. Unfortunately, Microsoft can see the writing on the wall for their current software products. Their OS market share has reached saturation, attempts to persuade people to dump their current Windows for the flashy new one are becoming less and less successful. The end of the road for their office products is similarly in view. The trick of adding new bells and whistles and forcing upgrades with a format change has been used once too many times.

      They are desperately looking around to diversify, to enter new markets with new products to build up new revenue streams before the Windows/Office cow dies.

      They have tried to break into so many different product areas and markets that its almost funny. None of the attempts have been a great success.

      They tried to change the rules of the game and make customers subscribe to software if they couldn't re-sell the same thing with new bells and whistles. That pissed off customers to the point where they bit the bullet and started looking at the alternatives, and what a move to Linix might really entail.

      They tried to become the owner of the gateway to multi-media distribution. They went as far as building a whole new OS to support this attempt, and bludgeoned a lot of hardware manufacturers into producing HW to support it. They actually sold the idea to a few media creators, and those that bit are finding that the only thing they really bought was yet another way to alienate their own customers.

      Consumer hardware is just another branch they are trying. Unfortunately, like Sony they are letting their various product branches force requirements on others. It makes for a nice consistent story, and the different different branches reinforce each other -- but at the price of producing products that consumers just don't want because of the broken aspects in there simply to support restrictions that some other branch of the company wants to see.

      Microsoft should by Sony. Their two brain-dead executive managements seem to have a lot in common.

  28. Re:So apple doesn't think ahead? Only Microsoft... by Joce640k · · Score: 4, Interesting

    Yep.

    And when you've figured out why they do something so silly you'll have cracked the problem.

    --
    No sig today...
  29. They can't get Vista-MediaPlay right... by careysb · · Score: 2, Insightful

    I have a new PC with Vista on it and the Microsoft Media Player that came with it "skips" when playing MP3's. If they can't get their bread-and-butter products working correctly how is anyone to trust their competence at getting a stand-alone product right.

  30. the PS3 first-year sales matched the Xbox by Space+cowboy · · Score: 2, Insightful

    Just look at the graph, and that was with the xbox 360 pretty much having the market to itself. I know the perceived wisdom is that the PS3 is a failure, but it doesn't seem that way if you look at the numbers...

    Simon

    --
    Physicists get Hadrons!
  31. Marketing campaign based on the word "squirt" by Joce640k · · Score: 4, Funny

    Microsoft's marketing campaign:

    You can "squirt" your music at your friends and they'll be able to listen to it a maximum of three times before deciding to pay for a legal copy.

    Yeah, dude! Can't wait to get me one of those!

    --
    No sig today...
  32. Re:Failure? Definately by Josh+Booth · · Score: 2, Interesting

    At Rutgers University in New Brunswick, NJ, USA, about 70% of headphones are iPod earbuds, and most of the rest are replacements connected to a iPod. I don't think I've seen any other mp3 players, and it sort of makes me scared to get anything else. Although, I think I'll be getting an LG Chocolate and using it as an mp3 player.

    And as for public transit, Rutgers has free bus service and everyone complains at the start of the fall semester because of the people who think they can drive to class. They don't realize that there are just too many cars on the road if they do that.

  33. Re:Failure! by shark72 · · Score: 2, Insightful

    "I think you need to RTFA! The author of the article has done a good job of dissecting microsoft's marketing claims and the number of NDP and pointing to the creative marketing that Microsoft uses to look like it's been more successful than it is."

    I'd better back up here. I'm in the industry. I'm not just pulling things out of my nose. I'm an NPD subscriber (it's invaluable in my profession) and I happen to be friends with the folks who do the marketing for the Creative, Apple and Sandisk players. All of my PCs and audio players are made by Apple. Given that, you might expect me to be anti-Microsoft. It's very tempting to underplay Microsoft's success here, but the facts speak for themselves.

    The "channel stuffing" argument was first brought up when Microsoft first reported NPD numbers. Two problems here: NPD is sell-through, not sell-in; and secondly, the Zunes have managed to stay in the top ten. NPD's reporting has its weaknesses (and folks in the industries covered by NPD know how to adjust for these weaknesses), but even making these adjustments, Microsoft has been putting in some solid sell-through numbers.

    The Roughly Drafted fellow has taken the approach of picking a thesis ("The Zune is a failure!") and trying to make the facts work with the theory. It's lots of conjecture, and his bias is obvious. Bias is fine (he's not trying to make his pro-Apple stance a secret), but the bottom line is that there are lots of inaccuracies. He's managed to convince a lot of people, but people like me aren't his intended audience.

    "If you sell products at a loss for several years it is by definition a failure. Companies are in business to make money."

    Eek! Countless products in the CE and PC peripherals industry have been launched with plans that included profitability beyond the first year of sales. I'ts very much par for the course. You can bet that the iPod was sold at a loss for the first six months, and if it managed to make a profit after 12 months, it was pretty lean. It's a good thing that your statement isn't true, or there'd be a lot more "failures" out there than there are now.

    "Long term plans are fine and all, but you need to make money at some point and if you look closely at the data instead of blindly believing Microsoft's marketing literature you'll see that they probably won't turn a profit any time in the next decade in these divisions."

    Oh, it's no secret that Microsoft isn't expecting to turn a profit on Zune sales for a while. Your "next decade" statement is actually surprisingly close to what some people at Microsoft have told me.

    --
    Sitting in my day care, the art is decopainted.
  34. Re:Cost by FurryWhale · · Score: 2, Informative

    With the 30GB Version on sale for $99, I picked it up.

    I picked up a Zune 30 for cheap too. Despite all the flak it has received I really like the device, although the Zune 30 is certainly lacking in the "cool" factor. At a recent Thanksgiving party I was too embarassed to take it out when people around me had iPhones.

    I wasn't really shopping for something of the sort, but $99 bucks is just to good of deal, also I saw the 80GB version @ $250 which I believe is a lot cheaper then then Ipod.

    You can't really compare prices like that. The Zune 80 competes with the iPod Classic 80 GB; both are $250. The iPod Touch and iPhones cost more, but they're different classes of devices from the Zune 80.

    My biggest annoyance is the inability to just plug the god damn thing in and copy files, but once again at 99 bucks I'll overlook a lot of shortcomings.. and I read a review that said you can't use the zune as a portable hard drive. If anyone has a workaround for this lemme know!

    If you're still using the old firmware there's a hack to make it work like a hard drive, but I don't know of a workaround for the new firmware.

  35. Re:queu xbox by GaryPatterson · · Score: 2, Insightful

    The sad part is that people still view apple as the *underdog*. In all reality, their position in the MP3 player market is no different than MS's in the OS market, except they're far more abusive, proprietary, and monopolistic.

    Saying it doesn't make it so.

    When Apple are successfully sentenced from an anti-trust trial or some other monopoly-based charge, your case will be made. Until then it's just an opinion. I see this opinion a lot, but for some reason it doesn't take into account the massive number of non-Apple mp3 players (look at Asia and you'll see there's no Apple monopoly there), the huge ongoing sales of CDs and the fact that Apple have never done anything to stop any other company entering the market. Abuse has to be shown somewhere, but Apple have simply done their own thing from the start, and neither aided nor hindered competitors. In contrast, Microsoft were charged with offences relating to abusing their monopoly power to force competitors out of the market.

    In the online music space, Apple are definitely not an underdog, but they're not the overbearing tyrant you try to paint them as either.

    Let me know when they've opened up itunes to download music from any vendor I choose, ...

    Well, if the vendor doesn't use DRM you're good to go right now (and have been since day 1). Apple have said all along they want to drop DRM (there's a Rolling Stone article dated at the debut of the iTMS with the quotes from Steve Jobs, in addition to Jobs' open letter earlier this year) and they've used their position to apply some pressure on the labels who have insisted on it. It's not been a complete success by any means, but the industry is slowly turning away from DRM. ... and their car jacks etc to be opened and licensed to other players. I don't want an "ipod" jack in my car, I want a universal mp3 player jack.

    Do you mean a 3.5mm stereo plug/socket? That's the only universal mp3 player jack I've ever heard of (works with portable CD or cassette players too).

    Besides, why should a car that will last for (say) 10-20 years have somewhere for a transient piece of technology to sit? Will you still be using the same player in 20 years? Better to get all car stereos to include a generic 3.5mm socket that you can plug any piece of technology into. It'll be far more future-proof than an iPod socket.

  36. monopolistic by steveoc · · Score: 4, Insightful

    Well, OK, maybe apple sort of dominates the ipod market .. big deal.

    MP3 players are NOT a critical component of the infrastructure of modern society. No matter how successful Apple is in dominating the ipod market .. it DOES NOT affect things like access to government documents and services, access to internet content, access to electronic lodgement of tax returns.

    Your tax dollars are not voraciously consumed by Apple license fees because politicians promise "An MP3 player for every school child !!".

    Apple does NOT receive licensing income from the sale of competing non-apple-ipod MP3 players, just in case those non-apple units are used to 'pirate' ipod toons.

    Job adverts do not require submissions in "Apple iPod format", nor do the majority of jobs available today "require" experience with stated versions of licensed Apple ipod releases.

    Worst of all - the world is NOT full of semi incompetent "professionals" working towards building critical multi-million dollar infrastructures for the future, who are incompetant because their only exposure to how things fit together is from what they learned on their ipod.

    Its really not the same thing. There are plenty of benign and inneffectual monopolies around .. but we do cast serious ire on the MS monopoly, not because we are fanbois of the alternatives, but because the abusive MS monopoly is a dangerous thing that drags down on so many aspects of our modern society.

    Monopolies on - food, water, electricity, oil, computers, transport, comunications, weapons, healthcare, legal services, education, etc can be potentially disastrous.

    Monopolies on portable music players though ? Thats about as bad as a monopoly on ice cream. Lucrative maybe, but its not the end of the world by any stretch of the imagination. You are not exactly cut off from society if you refuse to buy into Apple's iPod dominance.

  37. Re:Failure! by DECS · · Score: 4, Interesting

    If "the bottom line is that there are lots of inaccuracies," why don't you point any out? It's easy to dismissively ignore the facts and stuff words into TFA that don't exist, but if you are an expert, why can't you present anything substantial that was not correct in the article?

    Channel stuffing was never brought up about NPD's retail sales because "channel stuffing" is stuffing the channel, not selling through retailers. Stuffing the channel was obvious because Microsoft was "meeting its goals" just in time with huge shipments, but retail sales (such as reported by NPD) weren't reflecting those same shipment volumes. The chart in TFA makes it very clear that Xbox 360s were stuffed dramatically in time to meet goals, not demand.

    Stores have been sitting on piles of 360s over the last year. That's why Microsoft dropped its June 2007 cumulative shipment goal from 15 million to 12 M and then only shipped 11.5 M. Since June, new shipments have been very small--the channel is stuffed to the gills! Additionally, Xbox Live subscriptions (which come with new units as a free trial) are only around half the units shipped. Are there that many people who buy a 360 and then don't use the free Live membership? Or are those unused subscriptions just sitting in unopened boxes at retailers?

    The number and popularity of games available for the 360 and PS3 also don't reflect the idea that there are only 1/2 the number of PS3 players, despite the year head start Microsoft had. Microsoft also has anemic sales outside of the US with the 360, and isn't even attempting to sell the Zune overseas.

    Microsoft can plan on ten year profits, but that didn't work out with WinCE, which has been a flightless bird since 1998 and has been left behind by the rapid ascent of the iPhone in its first few months.

    Would all the theorists who think Microsoft should be granted a quiet, uncritical ten year waiting period to see whether their products can survive in the market please take a look at the iPhone? It went from announcement to available product in 6 months, and instantly became the hottest selling mobile. It now has 27% of a contentious market, despite being a luxury, premium priced product competing against simpler and apparently cheaper (when subsidized with more expensive contracts) Windows Mobile phones. It sounds a bit like pundits insisting that President Bush's actions should not be criticized until ten years out, at which time he will somehow look like a competent statesman.

    There is no reason to believe that ten years will help the Zune, and no examples of any dinosaur needing ten years to take over a market. Microsoft took the graphical desktop market from Apple between 1990-1995, not by slowly taking Mac sales, but by expanding a larger market outside of Apple in the DOS PC market. It isn't doing anything similar here. Microsoft rapidly took the browser market from Netscape within a couple years 1996-1997.

    Microsoft also talked about how PlaysForSure would rapidly take the iPod. It didn't. It started over with an incompatible version of the same technology, starting the clock back at zero while also competing against existing PlaysForSure devices.

    How is it that "3% doesn't even matter" Apple rapidly earned a significant share in smartphones (27% in the US in its first quarter) on its first try, while monopolist Microsoft can't be expected to take more than a shred of a very specific market for "MP3 players using a hard drive"? Also note that if you reserve the right to define your own market, Apple has 100% worldwide market share for "mobile phones with more than 2GB of RAM."

    iPhone Grabs 27% of US Smartphone Market

  38. Re:it's quite simple really by Scudsucker · · Score: 3, Informative

    Thanks for being such a stereotype.

    Thanks for being such a tool. Microsoft has lobbyists, the BSA, thousands of programmers, a bushel of Ph.D's, an Office monopoly, and an OS monopoly. Just why, exactly, should a rag tag band of volunteer programmers be judged by the same standards as a company with more money than god?

  39. Re:Don't support monopoly by Jahz · · Score: 4, Insightful

    I'll never, ever, ever get an iPod. I'll be damned if I support the Apple monopoly.

    iTunes doesn't work with anything other than an iPod... but Windows Media Player will work with ANY device (except an iPod, of course, because Apple decided to cripple it in order to maintain their monopoly). Or I can use WinAmp. Or some other player, so long as it's not from the Apple monopoly.

    Microsoft: because it's all about choice. Freedom, and choice. Ahhhh, you're blind. Microsoft is just as much after lock-in as Apple. Forget the past and present anti-trust problems that plague Microsoft... They support a multitude of devices not "because [Microsoft]s all about choice" (to quote you), but rather, they do it because their business model is just different than Apple's. Microsoft decided early on that it'd be better to let dozens of manufacturers fight over the music hardware market, and dozens of online retailers/labels fight over the music sales pie while controlling both markets from behind the scene. It was a good plan, but Apple destroyed it by sucking up nearly all of the market with a non-Microsoft system.

    Instead of competing with retailers and manufacturers, Microsoft morphed Windows Media into a framework for them to license and use. You see, all the retailers would need a DRM scheme to effectively sell their music. This would then force all the device makers to choose some DRMs to support and effectively segment the market (market = money). DRM systems are complex to implement and require trust by both consumers and labels. With Windows being ubiquitous on Desktops worldwide, MS was positioned from the start to CONTROL the music/video market through Windows [Media Framework]. WMP supports WMA/V DRM, and since its present on 95% of computers in the world, device makers and retailers almost have to use it to hope to compete with the iTunes lock in.

    Microsoft charges device manufacturers and retailers a licensing fee for each and every unit of WMA/V enabled product they ship. The rates are negotiated for each company of course, but are likely higher than the "suggested" sample rates on the Microsoft website. Using the sample rate, a company that offered 2 WMA enabled portable music players could pay $1,600,000 to Microsoft in fee's each year. On top of that, your device has to be "approved" by MS. This means it can't use open source software (even open source decoders or operating systems) and basically makes you pay to be Microsoft's bitch.

    Now, after reading the preceding, do you still believe Microsoft is all about choice?? Perhaps you've drank too much corporate cool-aid? Microsoft designed their model around lock in too... it's just more subtle than Apple's model... and it's not even close to as profitable, hence the Zune! MS has now gone into the hardware space itself (a strange move for them considering how they've handled cell phones/Windows Mobile) in an attempt to get closer to an Apple-style lock-in model.

    References:
    http://www.microsoft.com/windows/windowsmedia/licensing/agreements.aspx
    http://download.microsoft.com/download/d/0/1/d01ec2b5-a42f-4cef-ae27-123c02515fc7/WMDRM10_FinalProduct_v3-20-2006_Sample.pdf
    http://gizmodo.com/gadgets/portable-media/zune-on-linux-done-kinda-219657.php
    --
    There are 10 types of people in the world. Those who understand binary and those who do not.
  40. Re:it's quite simple really by lanswitch · · Score: 2, Insightful

    Because that so-called 'rag tag band of volunteer programmers' is largely paid by Novell, Sun, Oracle, RedHat etc.

  41. Re:Idiotic premise by philipgar · · Score: 2, Informative

    first, you're an idiot. If you google for "ipod battery replacement" you'll quickly find a site offering them for sale. On the site they show a video of someone using the tools they provide to open up an ipod, disconnect the battery, put in a new one and close it up. All in under 5 minutes. As for the size issue, I have an older 60GB ipod, and I DO wish it was a third of a cm thinner, or smaller. Plus having a sleek design is nice, not to mention that battery covers are just one more thing to loser or break.

    Of course, the fact that this can be done is probably beyond your comprehension.

    Phil

  42. Re:Ford Tie-in by VGPowerlord · · Score: 2, Insightful

    Hey, this particular problem was their own fault. They allowed an already fixed bug ("the bug was fixed on more recent Vista builds than the one they were using for the demo") to affect a public demonstration of a new feature; they deserve to take all the flak they got for it.

    --
    GLaDOS for President 2016! "Well here we are again. It's always such a pleasure." -- GLaDOS, 2011
  43. Re:it's quite simple really by m2943 · · Score: 2, Insightful

    Because that so-called 'rag tag band of volunteer programmers' is largely paid by Novell, Sun, Oracle, RedHat etc.

    No, it isn't "largely paid by Novell, Sun, Oracle, or RedHat". Each of those companies contributes some work to key projects.

    The enormous imbalance in resources for development and marketing between Microsoft and Linux remains, and hence, when two products by each group grow a the same rate, it's a failure for Microsoft and a success for Linux.

  44. Re:queu xbox by stewbacca · · Score: 2, Insightful

    The only difference between Apple's iPod "monopoly" and the Microsoft OS real monopoly is that people actually CHOOSE to buy the Apple variant. People WANT an iPod because they work well. Nobody ever talks about wanting XP because of how great it is. The fact the third party market makes more iPod jacks than "universal" ones isn't Apple's fault, either. The third party is just responding to demand. Good luck with your proprietary Zune USB cable, by the way.

  45. Re:queu xbox by GaryPatterson · · Score: 2, Funny

    Nobody ever talks about wanting XP because of how great it is.

    Apparently a lot of former Vista users say that XP is great. They wax lyrical around on tech websites about it.

    No conclusions. I'm just saying, that's all.

  46. Re:queu xbox by stewbacca · · Score: 2, Insightful
    Well, everything is relative, and compared to Vista, I guess XP is great. Compared to Tiger or Leopard, however...

    Ok, not really, but people are sticking with XP because it (mostly) works. This is a shame, because Microsoft should be held to higher standards than the Fischer-Price OS known as XP. Instead, they throw a REALLY bad OS out there, and suddenly everyone forgets what they hate about XP already. Actually, that's kind of smart on Microsoft's behalf, come to think of it -- release something SO bad that people forget how bad the previous version was.

  47. My sister has a Zune... by dino2gnt · · Score: 2, Interesting

    ...and hates it. She complains about the interface to the unit itself, hates playlists, as well as the interface to the computer - the Zune software. She despises the fact that the Zune software indexes and imports whatever it finds and that she can't delete media from the Zune outside of the PC-ased Zune software. In her opinion the no-name, cheap-ass, 1g flash-based MP3 player she won in a company raffle vastly outperforms her Zune in every way that matters to her, namely; she can manage it on a filesystem level when she plugs it into her PC, there is no DRM so she can listen to her e-books, and she does't have to learn a new software interface just to use it. As far as she's concerned, it's a drive letter when she plugs it in and everything she puts there, she can listen to when she unplugs it. When the Zune behaves like that, it'll be viable. Until then, it's junk.

    --
    Future events such as these may affect you in the future!