Large Tech Companies Moving Beyond the Cubicle

statemachine writes in with a story from Silicon Valley about how Intel and Cisco, among other companies, are experimenting with cubeless, open, and unassigned seating. "Beginning this month, [Intel] will set up three experimental work sites. Open areas, comfortable armchairs, extra conference rooms and tables where people can plop down with laptops will replace the ubiquitous cubes that have been standard issue for decades. Each morning, Intel employees will log onto the corporate network using wireless connections. Their phone numbers will follow them. White boards that employees use to sketch out business plans and project strategies will be outfitted with electronics so drawings and plans can be transferred to laptops and e-mailed to colleagues. 'People feel much more comfortable coming up to me. It's more of a friendly atmosphere,' Cisco senior manager Ted Baumuller said. 'I hope I never have to go back to cubes.'"

Comments

What about personal things

[WetCat]

like books, personal items, photos, etc?

Re:What about personal things

[Professor_UNIX]

Irrelevant in the new economy. We need employees to be fluid and quick to react to any situation. When it comes time to lay them off they should be able to leave at a moment's notice with little to no trace that they ever existed at the company other than their e-mail account and storage space on the company file server which are being wiped as we speak. Turn in your badge and laptop and calmly wait for security to escort you off the premises.

Re:What about personal things

[tommasz]

Exactly. I've seen the "no assigned seating" idea applied to tech support people and they were all miserable. The rules included no personal effects allowed so many of them carried a floppy with pictures of their family that they would load into whatever computer they were assigned and display on the desktop or in a screensaver. I think there's something fundamental about having a space of your own, no matter how small or humble, and I wonder how long this will last before people start claiming a particular place.

Re:What about personal things

[Anonymous Coward]

It isn't too hard to claim a personal spot in a situation like this. Just eat a lot "while working" and make sure the crumbs are all over the chair. Fart a lot into the seat cushion and make sure people hear it from time to time. Trust me, that spot is all yours...

Re:What about personal things

[BoomerSooner]

They did this when I worked at Andersen. It made sense there because hopefully you were out at client sites more than in the office. With a job where I go to the same place every day people will start to stake out their areas, not unlike seating in college.

For fun I used to move all around the room and sit in other peoples seats. They'd freak out at first but I'd actually talk about it, make friends (or enemies) and then move somewhere else. If the people weren't complete assholes (maybe 10% were pricks), the entire class would lighten up and become friends. I only had one class where that didn't happen. Ah, the think they're better looking and smarter than they are whores, how could I ever forget them ;)

It will become a turf war if these people aren't actually out of the office more than they are in it. One more worry people have to take on (assuming they're anal retentive, which seems to be almost all the engineers, programmers, etc. that I know).

Re:What about personal things

[Anonymous Coward]

I work in a "War Room" now and its the worst idea ever conceived. Programming requires being able to quietly concentrate on your work, but the war room atmosphere is noisy and makes for a lousy enviromnent for the developer. Its all part of this FrAgile process... the next job I take will not be in such an environment.

Re:What about personal things

[coolGuyZak]

It all depends upon how competitive and proprietary the community is. The employees could:

• carve the space up into distinct personal areas, akin to the way we divide real estate,
• develop a squatters system, whereby you can take what's not being used,
• institute a fluid bucket system. Your personal stuff is in a bucket, each employee carries their bucket around.
• Say that there's no personal stuff allowed, everything is common.
• Create a series of devices that can be customized based upon a PAN. For instance, a bluetooth picture frame that can display a random or specific picture from your smartphone or laptop.
• a mixture of the above, there's a part that's personal, and a part that's common

And I'm sure there's tons of others. If I, as an employer, were to institute this system, I'd ensure that the employees had the flexibility to organize the space as they wanted. If I, as an employee, were to be part of this system, I'd design a tightly knit squad of nerf-enabled roombas to guard my personal space, and lead assaults on other employees during lunch hour.

Re:What about personal things

[kevin_conaway]

You can look at people while you're talking to them several cubes away without getting up

And what about the the people occupying those cubes in between you and the person you're talking to?

My company did this to send people home

[gelfling]

I was moved from a single office, with a door, to a double up office, to a cube farm in a call center with cube walls one foot higher than the desk. This was intolerable and clearly designed to get people to 'volunteer' to work from home. We still have a so called visitor center but unless you have ITN installed on your VoIP on your PC you don't have a portable phone number.

Re:My company did this to send people home

[value_added]

I was moved from a single office, with a door, to a double up office, to a cube farm in a call center with cube walls one foot higher than the desk.

Hope you got to keep that red stapler, at least.

Don't kid yourselves, it's all about costs

[cerberusss]

Open areas (...) will replace the ubiquitous cubes

Yes, great! And we will need less office space! Isn't it great!?

Don't kid yourselves, this is just about some PHB wanting to save on office space, cramming yet another dozen workers in the same space.

Re:Don't kid yourselves, it's all about costs

[Red Flayer]

Not just about better utilization of space. Also about better productivity. FTA:

Productivity also is up, said Larry Matarazzi, Cisco's senior director of workplace resources. Ted Baumuller, a senior manager in Cisco's information technology department, agrees. He said the time it takes to make decisions has been cut by 25 to 30 percent because it's easier to round up the team, and collegial relationships have improved by working in a more open environment.

It's a double win for mgmt. As stated in the article, they can redesign to have more conference rooms, they can add more staff to the same location -- and they also get productivity enhancement.

Still, I'm not sure why you view this so negatively, or have such bad feelings towards management. I've worked in open floor plans when my role was conducive to it (requiring lots of interaction, etc). Now my role is much more autonomous, and I really need uninterrupted time to get my time-sensitive work done (hence relishing office privacy and coming to work at 6 AM). My experience with unassigned floor plans was that I got more accomplished, and thus felt better about my work -- AND I enjoyed better relationships with my coworkers. The downside was inhibited ability to hunker down and cram out work -- this was solved by setting aside a portion of the office as a DND area. Except for real emergencies, DND was observed by everyone.

Re:Don't kid yourselves, it's all about costs

[Mikkeles]

'Productivity also is up, said Larry Matarazzi, ...'

I wonder how much of this is due to the Hawthorne Effect?

As a european from

[MemoryDragon]

central europa I personally think the cubicle system is nothing more than a sick joke.
The company I work for recently had to move offices because it was not conformant to working laws anymore, every person hat about 5 times the space a single cubicle has :-(

Over here normal offices with 2-3 people are the norm, cubicles would not even remotely adhere to the law, and when I see them I usually think on those chicken farms where chicken are in the boxes only to be in there to lay eggs.

Management != Techies

[AceJohnny]

So the senior manager is happy with the arrangement? Great. Guess what: that kind of guy deals with people all day long. It makes sense to make it easier for him to interact with people.
But not for me. I'm a hardcore techie. I spend days not interacting with people, fighting with the code, and I need my concentration. Every time I get interrupted, I need about 20 minutes to get back to work properly.
Yep, I'm in a cubicle. I hear everything that happens around me, and maybe I'm just not good enough to blank it out. I regularly have to reserve meeting rooms just to have a little peace and quiet to be able to think.

Yeah, I'm mad because my request for noise-isolating headphones was turned down. Does it show?

Re:Management != Techies

[sqrt(2)]

I don't mean to sound insulting or presumptuous, and I don't claim to know nearly enough about you or your work to make this claim with much accuracy, but perhaps you have adult ADD? I know someone who has it, and described nearly exactly what you said. They can't block out sound/visual input well and basically any sensory input not related to the task at hand, and once they get side tracked they have a hard time being able to regain focus.

Or it could just be simple boredom/frustration/fatigue with doing a task for long stretches of time.

What's stopping you from bringing your own noise canceling headphones?

Bad idea

[Blue6]

makes it harder to read /. at work.

Now get back to work wage donkeys!

I see some sterile nerds in the near future.

[RandoX]

No desks? Laptops on for 8 hours? You do the math.

Backward Tech Companies

[PHPfanboy]

There are plenty of writings about this - Wired did a piece years ago about BBWA Chiat Day in the US, there's the famous management course Oticon case study and recently I just read a nice book by Ricardo Semler. Normally the open plan offices translate into qualitative benefits in the company (people are happier, more collaborative, less secretive etc...).

It's odd to read the comments here along the lines of "Send me back to the server room, I can't stand the lights....", but I guess there's no pleasing some people.

Re:Backward Tech Companies

[AaronLawrence]

Normally the open plan offices translate into qualitative benefits in the company (people are happier, more collaborative, less secretive etc...).

Oh really? And that applies to software development as well does it? And it means more productivity as well, right - of course many people are happy to sit in a big open office and chat all day, but do they get more work done?

Joel believes it's all rubbish and private offices are much more productive. Personally, I have seen exactly the same thing. When I started at my current job we all were in one room. It was very sociable and we all agreed on what to do ... for every. Single. Task. Amazingly our boss noticed this and deliberately gave us separate offices, and this seems a lot better. You can still go and chat to people, but you don't involve everyone just to talk to one guy, and when people need to concentrate they can.

Frankly, those studies are either not applicable or just missing the point.

Re:Backward Tech Companies

[CommandNotFound]

Also, didn't the early productivity studies regarding lighting show that productivity went because of the study itself? Wikipedia is down, so I can't link it, but if I recall, they changed the lighting, and productivity went up 15%. They changed the lighting back, and productivity still went up 15%. They determined that people worked harder because of the study.

So we get to implement Snow Crash's Office Plan

[Anonymous Coward]

That sounds like the office plan from Snow Crash, where you weren't assigned a desk, and you demonstrated your loyalty by where you sat; determined by when you arrived in the morning.

Contrast that with Joel's Software, where each person gets his/her own office with a window, read what he says about it and how it improves productivity. http://www.joelonsoftware.com/articles/BionicOffice.html

Perfect

[moosesocks]

Whenever I go to work, I typically sit thinking to myself for several minutes.... "How could this be made more like cheap air travel?

I am glad to see that Intel has now answered that call.

Not Exactly New

[jeffx]

Cisco's office in Atlanta had something very similar to this in 1999. I remember thinking it was a pretty cool way of using technology but not something I would want to work in. At the time I liked having little geek toys decorating my cube. It would have taking a long time to set up my toys again and again.

Who am I kidding, I still have little geek toys decorating my workspace.

Re:I'm lucky

[Rob T Firefly]

My work requires my test equipment (45kg) and its power module (20kg), a signal generator (20kg), a specter analyser (30kg), an oscilloscope (5kg), a lab power suply (5kg) and dozens of meters of various cabling What's it like being a Ghostbuster?

Won't somebody think of the chi^H^H^HH&S

[Half-pint HAL]

In the photo (in TFA) there's bad posture and trailing cables. How this got past health and safety I'll never know.

HAL.

Those who don't know history...

[line-bundle]

will be forced to repeat it.

Behold exhibit A, TBWA Chiat/Day.

http://www.wired.com/wired/archive/7.02/chiat.html

Just been planning our own office layout...

[Mirz]

Just been on the other side of this decision: planning our own office layout for our new office. We're currently in the big open plan space (no cubes) setup and the noise is deafening at times. You can just see people's heads swivel as soon as an interesting argument/discussion breaks out on the other side of the room. Of course, as many have said they then need ages to get back in the zone.

Cubes seemed too horrible to us and private offices seemed a bit lonely and isolated.

What we went for in the end was a set of 3-6 person rooms, some of which can be combined if required. The idea was to merge the benefits of each approach - you get a dedicated "project room" where ad-hoc conversations, whiteboad design discussions, etc. are encouraged. The team gets to personalise their space, as does each of the workers (for at least as long as the project lasts).

On the other hand if a team is in deadline mode, they can shut the door and agree between each other to be quiet. Similarly if a team wants to play music they don't disturb others, etc.

We'll see how it works out... Anyone else tried this sort of approach?