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10-year-old Microsoft Ticket Resurfaces?

Posted by ryuzaki0 on from the still-faster-than-your-mortgage-banker dept.

Ian Lamont writes "Microsoft is apparently taking seriously a blogger's claim that a Microsoft tech support employee called back to check on a 10-year-old BSOD trouble ticket. The anonymous blogger suspects someone at Microsoft typed "1/8/08" into their tracking system for the date of a follow-up call, instead of "1/8/98." Microsoft told Computerworld support cases "are reviewed regularly so that we can ensure we're resolving customer issues in a timely fashion — regardless of the callback commitment set by the agent. Nonetheless, no system can ensure complete accuracy."" To be fair, this is all unverified, so choose to believe at your own risk.

2 of 257 comments (clear)

  1. Wait a minute... by R2.0 · · Score: 0, Flamebait

    Microsoft offers support on their products? When did this start?

    --
    "As God is my witness, I thought turkeys could fly." A. Carlson
  2. The Ticket by verbalcontract · · Score: 0, Flamebait

    Hello Valued Microsoft Customer,

    Thank you for contacting technical support. We value your business and are dedicated to resolving your issue as quickly as possible.

    You say that your copy of Mechwarrior II crashed Windows 95 faster than El Nino crashed into the eastern seaboard. Well, ha! You're out of luck. What are you going to do, get an iMac? Like anyone's going to buy a computer without a floppy disk. That company -- whoever makes it -- is going to be out of business in a year.

    Now I'm going to stockpile Pogs, make a lot of money from them, and buy some land in Afghanistan, while you deal with your own issues.

    Signed,

    Microsoft Technical Support