10-year-old Microsoft Ticket Resurfaces?

Ian Lamont writes "Microsoft is apparently taking seriously a blogger's claim that a Microsoft tech support employee called back to check on a 10-year-old BSOD trouble ticket. The anonymous blogger suspects someone at Microsoft typed "1/8/08" into their tracking system for the date of a follow-up call, instead of "1/8/98." Microsoft told Computerworld support cases "are reviewed regularly so that we can ensure we're resolving customer issues in a timely fashion — regardless of the callback commitment set by the agent. Nonetheless, no system can ensure complete accuracy."" To be fair, this is all unverified, so choose to believe at your own risk.

Comments

nice data validation boys and girls at Microsoft

[Locutus]

Please blame this on someone else's code because it makes you guys look like idiots. A customer support system is the kind of system a 'normal' business would put high up on the importance ladder if they cared about their customers. Another company, say one with a monopoly position, might just do it as an exercise. This isn't a sales dept in/out board folks and yet they allowed any date value to be entered for the trouble follow up date?

Nice work boys and girls of Redmond. No wonder it's 2008 and your products are just now reaching the reliability of single UNIX boxes of the mid 90's. Well, albeit with either redundancy in real hardware or virtual hardware. But nice work for moving forward at the speed of a lead sled.

LoB

Re:heh, interesting disclaimer

[jollyreaper]

his is slashdot. The article is critical of Microsoft. Of course they will believe. And you can bet it won't take ten years for the dupe to get posted, either.

Re:nice data validation boys and girls at Microsof

[Locutus]

you've obviously have not used Linux in the last few years. Application installs are brain dead easy as long as you ONLY choose from the few thousand typically available from the major distros.

I also know some with your attitude to trying something new and have seen them pay over $200 a couple of times just to get someone to reinstall Windows and reinstall all their applications. I've also seen a few people purchase new computers just because Windows started acting up and the option was to hire someone to fix it or get a new computer with Windows pre-loaded. Makes a nice profit for all those supporting, selling, pushing Windows.

Good luck with Windows, you seem to be quite happy in your ignorance of what else is going on out there.

LoB