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Young Employees Pose Increasing Risk to Networks

buzzardsbay writes "Baseline is reporting on an upcoming survey from Symantec and Applied Research-West that confirms many suspicions about the generation gap in the workplace, namely that younger workers will use your corporate network to run most any device, technology or social networking software they can get their hands on. Dubbed "Millenials," these workers born after 1980 are nearly twice as likely to use cell phones and PDAs at work, and half admit to installing unauthorized software on their employer's computers. On the upside, the Millenials are more security aware than their older co-workers."

33 of 710 comments (clear)

  1. they need to protect their networks by k3v0 · · Score: 5, Insightful

    isn't it the company's responsibility to control their network?

    1. Re:they need to protect their networks by SatanicPuppy · · Score: 5, Insightful

      Having a company adequately secure their network would cut into symantec's bottom line, so, from their perspective, no.

      --
      ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
    2. Re:they need to protect their networks by tattood · · Score: 5, Insightful

      isn't it the company's responsibility to control their network?
      It's also about educating the employees more than anything IT can do to protect the network. If I can call one of your employees and pretend to be the remote helpdesk, and say that I need your password so I can install some software on your computer, and they give me the password, I am in your network.

      It's called social engineering, and if you are good at it, you can get past ANY network or software based systems.
      --
      WTB [sig], PST!!!
    3. Re:they need to protect their networks by Verteiron · · Score: 5, Insightful

      And that's a great idea, until you end up with a piece of required software that refuses to run without local admin privileges on the computer...

      --
      End of lesson. You may press the button.
    4. Re:they need to protect their networks by vertinox · · Score: 4, Insightful

      If I can call one of your employees and pretend to be the remote helpdesk, and say that I need your password so I can install some software on your computer, and they give me the password, I am in your network.

      Which is why you mitigate how much damage a single person can do.

      So if you do get a password of a normal user in a corporate office, all can do is read their mail and delete their home directory. If their machine was properly locked down, you won't be able to install anything either and if their password expires in 60 days you got that long to harass them.

      Yeah... Your employees will complain they can't get anything done because they can't install programs or save files on the network or modify databases as they would like. At the same time, you have to put in procedures that minimize damage if a IT person is socially engineered such as not even let them look at existing password and temp ones have to changed on login.

      This technique also is useful for rogue employees who plan on going postal with your companies data.

      --
      "I am the king of the Romans, and am superior to rules of grammar!"
      -Sigismund, Holy Roman Emperor (1368-1437)
    5. Re:they need to protect their networks by guy-in-corner · · Score: 5, Insightful

      I'm a C++/C# developer and I've been running in a normal account for over two years now. It's no biggy. I do need to elevate to local admin occasionally: I keep another session open (either with Remote Desktop or Fast User Switching).

      Granted, we're specifically discussing locking down the local admin account entirely. My point is that if more developers took the time to run without admin privileges, we'd see a lot more programs that didn't ask for admin rights unnecessarily.

    6. Re:they need to protect their networks by jimicus · · Score: 3, Insightful

      If a piece of software needs admin privileges for no obvious reason will have lost me (and all the PCs I control) as a customer, at least until they fix their act.

      If you come to an employer which has already invested many man-hours in training to use such software and many thousands on licensing it, then you will have no job.

      If your employer comes to you and says "Make this piece of software work, we need it for the business" and you refuse because it needs admin privileges, sooner or later (probably sooner) you will have no job.

      The role of IT is to make something work. If that means ugly hacks, firewalled subnets or other measures in order to mitigate the idiocy of some commercial piece of software, 9 times out of 10 that's less work than re-engineering the business around some other piece of software.

  2. What about the other half? by ccguy · · Score: 4, Insightful

    half admit to installing unauthorized software
    I assume the other half:
    - Do it but don't admit it
    - Or don't it but are way less productive than their peers

    I don't know how it is for the rest of the slashdot crowd but almost everywhere I've worked it's impossible to be (decently) productive using only authorized software.

    The sad thing is not a matter of cost, but a matter of paperwork. Something as basic as winrar (no, let's not go into why would I want to use winanything) is impossible to get by the official channels.
    1. Re:What about the other half? by digitig · · Score: 5, Insightful

      I assume the other half:
      - Do it but don't admit it
      - Or don't it but are way less productive than their peers

      I don't know how it is for the rest of the slashdot crowd but almost everywhere I've worked it's impossible to be (decently) productive using only authorized software. Quite. I remember being employed to do software development when there were no programming languages included in the approved software, because the people who drew up the approved software list had never bothered to ask the business areas what they did with their computers. I never did get any languages approved, but I did get them to lift my authorisation level so I could run executables that weren't on their heavily locked-down desktop, which was all it took. The company bought the C++ compiler I asked for, and I installed and used it -- unauthorised.
      --
      Quidnam Latine loqui modo coepi?
    2. Re:What about the other half? by plague3106 · · Score: 3, Insightful

      Why do you assume that? Never crossed your mind that the other half don't, but are just as productive (or more so)? Maybe the other half can learn to use the authorized software instead of being so tied to one particular program and can't be bothered to learn something new.

    3. Re:What about the other half? by Compholio · · Score: 4, Insightful

      Firefox, SSH, VNC, .... Not to mention that a lot of tech support happens over IRC and IM.

    4. Re:What about the other half? by poetmatt · · Score: 4, Insightful

      You know, they were pretty darn accurate.

      At my work, the things I install "unauthorized" for myself and my coworkers which are 100% productivity:

      Firefox
      Phrase Express (text macro program)
      Stardock
      Microsoft Powertools/toys (the one that gives you a screenshot of each app when you alt+tab).

      None are "approved" but all the techs approve of it, because they know better.

      None of them use any of what you mentioned. No RSS readers, no games, no funky screensavers, no weather spyware shit. Work is laid back enough to not care (many people just browse the web all day, I mean cmon I'm replying on slashdot), but most people don't push the slacking that far. Also, we're an enormous multibillion $ nonprofit corporation and what I am telling you is like...hmm, well its a worldwide company with thousands of employees. I've talked to the CEO and even he has admitted to having a preference for firefox over IE for example, even though the CIO hasn't officially or formally approved it.

      I don't mean it to be ad hominem on this, but I will say you are making a pretty general bias here that is pretty generally not accurate.

    5. Re:What about the other half? by SatanicPuppy · · Score: 3, Insightful

      Firefox: If places don't allow multiple browsers, thats their own fault. Just stupid.

      VNC: If it's needed for the job, I'd have it installed, or some other similar remote management program...VNC isn't all that feature rich. You'd probably need NAT for that as well, and you ought to run it through a tunnel. Otherwise, I am the firewall gestapo. I open ports for no one, and if you try to local proxy all your traffic out through 80 I will notice.

      SSH: See above, except for the tunnel part.

      The worst type of user is the tech guy who doesn't work in IT. They always think they know better, they have a massive attitude, and a huge superiority complex. If you can prove to me you know your shit, I'll give you some leeway, but that leeway is probably just having your box dumped out into the DMZ, and you screw it up, you fix it.

      --
      ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
    6. Re:What about the other half? by Guspaz · · Score: 3, Insightful

      and software for personal devices (iTunes etc).

      I'm more productive when listening to music (blocks out outside noise). I've worked at places where my bosses have SUGGESTED that I get a pair of headphones and listen to music at work. If anything, iTunes should make an employee MORE productive by helping them get into the zone, and less prone to distractions.

      The same thing applies to media players, assuming they're used for audio and not video. Anyone suggesting that such things makes employees less productive has obviously never worked for a software development company/department.

    7. Re:What about the other half? by aclarke · · Score: 4, Insightful

      If you can prove to me you know your shit, I'll give you some leeway, but that leeway is probably just having your box dumped out into the DMZ, and you screw it up, you fix it.
      Yeah, way to go. Great idea. So when your "clueless user's" box in the DMZ is pwned and your boss' boss' boss and the company lawyers are wondering how the competition knows the quarter's sales number before they're announced, you can complain about how stupid the user was for not being able to secure the box that you put out in the DMZ.

      Good luck with your job.
    8. Re:What about the other half? by hobo+sapiens · · Score: 5, Insightful

      "installing unauthorized software" = "more productive"
      False dichotomy.

      Where I work, the company standard IDEs for web development are Dreamweaver or Eclipse. Both are completely unacceptable. Yet, a F/OSS text editor like jEdit is nonstandard but allows me to be much more productive. Why? Because it allows me to work quickly. I have all of the powerful text editing tools of an IDE without the extreme overhead.

      Also, as someone else replied, Firefox and certain plugins like Firebug and the Tidy validator are critical. I am a web developer, you see, and IE's ultracrappy javascript debugging capabilities are not even worth considering (even with the insanely useless MSFT Dev Toolbar installed). Profiling AJAX calls, or ANY HTTP request, is impossible without a tool like Firebug. And they are all nonstandard, but without them it would be more time consuming if not practically impossible for me to debug or optimize web pages.

      I am not trying to install iTunes or GAIM or games. Stupid people install that stuff at work. I just want to use tools that will allow me to get the job done. The web and its technologies are rapidly changing. Company Standard Software committees do not seem to be able to keep up, at least where I work. So, you can either 1) fight the establishment and risk looking like an "OSS hippie troublemaker" and still never get what you need, 2) work with approved but ineffective and usually expensive tools, or 3) just install what you need and produce good work. Within reason, I go with option number 3.

      So...unauthorized software isn't always better; authorized software isn't always better.
      --
      blah blah blah
    9. Re:What about the other half? by gmack · · Score: 4, Insightful

      You can thank some of the "power users" I've cleaned up after for some of the more restrictive IT policies. Most of my customers go from trusting all of their users to trusting none of them and demanding I lock down all machines. Why? Because (and it's usually the younger crowd) go nuts installing all of their own crap.

      They call me demanding to know why the internet is so slow and I find Limewire running on three PCs and now theres no b/w left for anything else.

      Why is the PC throwing up so many ad windows? Could it be that button bar they thought was cool was actually spyware?

      The best was the office that called me complaining "outlook is broken" Only for me to discover a 1 GIG game install file in the outgoing mail folder that was causing the whole thing to freeze while it processed the file.

      And then worse yet... if I ask them if they did anything lately they outright LIE to me until I spend the time needed to find out and show them exactly what they told me they didn't do. At least the older crowd is likely to be more honest and a lot less likely to intentionally install something.

  3. Funny that by damburger · · Score: 5, Insightful

    Most people born after 1980 are treated like shit in the IT industry. You are taken on for pitiful wages with vague promises of future riches, squeezed for every bit of knowledge you have, then booted out when the project(s) you are working on are finished. So it is hardly surprising that people treated so shabbily don't have a particular commitment to their workplace.

    Most of the highly technical and well paid jobs (system admins and the like) seem to be already taken by well established old folk, and nobody is really interested in training anybody for when they retire. Managers take IT systems completely for granted, consider IT professionals to be lowly peons, and are in for a nasty shock when the handful of people keeping their systems running leave.

    --
    If we can put a man on the moon, why can't we shoot people for Apollo-related non-sequiturs?
    1. Re:Funny that by damburger · · Score: 4, Insightful

      Fine, fine, I'll get off your lawn.

      The myth that young people are spoilt and have an undue sense of entitlement is starting to wear a bit fucking thin though. In what way do we have more than previous generations? Tax burdens have been moved down to lower incomes in the UK, and I believe this is also the case in the US. Public services have been gutted by privatisation. Yet because we can buy iPods these days apparently we are spoilt. Fuck you. I'd rather be able to find an NHS dentist and get free higher education than have an mp3 player. Of course, now all you old fucks have no more need of public education and have fat wage packets to pay for private healthcare, you want such things scrapped so you don't have to pay for them. That is called 'kicking away the ladder'. Then you have the fucking nerve to complain about an undue sense of entitlement in the younger generation. You simply don't want to pay now for the things you were given to help you out when you were young.

      Yeah, I'm bitter. I was treated like crap and told to suck it up and that I was spoilt by a generation that had it a fuck load easier than I did. That is why I turned my back on the entire industry, although I don't hold out much chance of getting away from selfish middle-aged wankers any time soon.

      --
      If we can put a man on the moon, why can't we shoot people for Apollo-related non-sequiturs?
    2. Re:Funny that by 3waygeek · · Score: 4, Insightful

      Most people born after 1980 are treated like shit in the IT industry. So are most people born before 1980.
    3. Re:Funny that by SatanicPuppy · · Score: 3, Insightful

      One of my first jobs out of college was being hired into a situation where they had downsized everyone who had 10+ years of experience and replaced them all with kids straight out of college. You can imagine how the managers and supervisors, all of whose friends we were replacing, treated us.

      It definitely goes both ways. Sucks for him that he took it in the ass, but it happens. I remember showing up for work during the dot bomb and finding the doors chained shut. Yee haw. Had my 20 months of "freelancing" (e.g. scrabbling for consulting gigs and contract work in an economy saturated with out of work professionals). Tons of fun.

      Now I'm in my 30's and am probably one of the "middle aged" bastards he was talking about since he's a gen y kid and "middle age" can usually be calculated by adding 10 years to your current age. I remember being a know-it-all kid, and thinking I was better than people who'd worked their way up. Sometimes I was, but that doesn't change the fact that not everyone gets to start at the top.

      --
      ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
    4. Re:Funny that by Anonymous Coward · · Score: 3, Insightful

      You have an anger problem. That's why no one respects you. Or maybe it's your inability to defend a point of view without using foul language. Or possibly your lack of a sence of empathy. In any case, you are your problem; your age is not. I work in IT with several younger people (and am one myself) who get treated just fine. It's all due to the magic of "not being a whiny asshole who blames everyone else for his own problems". You know, like the stereotype.

      PS: Being a whiny physics asshole is even worse than being the jerk in IT that everyone hates. Congratulations on your step down.

  4. Not much to this story by comet63 · · Score: 5, Insightful

    Looks like the title is overblown. The younger works do slightly more risky things than the older workers. However, the older workers (Gen X in this case) still do all the same things, just a little less often. None of the numbers suggest a big change in risk. A lot of the risk factors being described just go from numbers like 47% to 51%. Hardly anything dramatic.
    If you want to secure your network, you need to address all the risks that are out there. Adding a little more risky behavior does not really make for any real changes is the risks to the network. Networks are always at risk from the weakest link. A 60 year old employee who happens to do something risky is just as bad for the network as a 20 year old.

  5. Ug. Terrible article. by SatanicPuppy · · Score: 3, Insightful

    First off: Worst article ever. Not just one paragraph per page...1 statistic per page? Jesus. Content to page ratio is like .001:11. And what content there is is vapid and uninteresting.

    If you're an admin tasked with security, you have to assume all users are evil, so the question should be more along the lines of, "What is the problem with your process that you are allowing these users to install unapproved software?" Symantec obviously has a big stake in convincing people that they need better security (assuming that this will drive business for their crappy products), but the simple truth is that these sorts of problems shouldn't BE problems in an adequately secured network...Even your basic windows AD setup on XP is capable of restricting software installs and such.

    If you're a big believer in allowing users to install whatever crap that they think they need to do their jobs, then you'll need to invest in some solid networking gear because you're inevitably going to have more problems. Otherwise, just lock it down, set up an approval process, and be prepared to deal with a zillion complaints from people who think they're experts because they did their own myspace page.

    --
    ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
  6. And old People... by boris111 · · Score: 4, Insightful

    give their passwords on the phone to whoever asks. I've seen it happen. Security is an issue that effects us all. Shouldn't single out the young people on this one.

  7. Re:Contradiction? by Kozar_The_Malignant · · Score: 5, Insightful

    They are more aware. They just don't give a shit. :-)

    --
    Some mornings it's hardly worth chewing through the restraints to get out of bed.
  8. I'm in my mid-20's by failedlogic · · Score: 4, Insightful

    I'm in my mid-20's so I think I would fit into this "generation" gap and want to comment on this. And no, I'm not at work presently to post this, in case the inescapable irony strikes some readers.

    I know some of my peers feel that simply having access to the Internet means they can use it during the workday either to take a break during the work period, not work at all or use the Internet on breaks. My friends don't do this but I have had co-workers who have and were generally disciplined and eventually fired for not doing their assigned work.

    Personally, I feel that I have an obligation to my employer: 1) to do the tasks I am assigned and 2) to protect the information on their networks. I avoid using the Net at work for non-work tasks and social networks for these reasons.

  9. Age, not generation by khendron · · Score: 5, Insightful

    This article appears to be taking a stupid slant on the statistics that have been gathered. It keeps harping about the "Millenials" (people born after 1980) when really it should say "people in their 20s". My issue is that 20 years from now, the Millenials will be in their 40s, but it will still be the people in their 20s who are the greater risk. The Millenials are not a generation of risk takers, they are currently at the risk taking age.

    When I was in my 20s, I was much more risk prone than I am now (in my 40s). Back then I considered it my *right* to be able to install whatever I wanted on a computer, and would be unconditionally annoyed and offended if it was not allowed. Today I am more aware that there are reasons for most restrictions. Yes, some restrictions don't make sense, but a very many do.

    This type of thinking was in more aspects of life than just computers. Back in my 20s, I would say that I drove less cautiously than I do today. I drank more heavily, ate poorly, resented having to wear a bike helmet, jay-walked more often, the list goes on. These are all behaviours that I, and most people, grow out of.

    --
    Life is like a web application. Sometime you need cookies just to get by.
  10. Re:fuck load easier? was:Re:Funny that by xtracto · · Score: 4, Insightful

    I will step to put a bit of perspective on this flamefest and tell you something I heard somewhere (unfortunately I can not site but someone here will certainly correct me). The paraphrased quote went something like this:

    "The difference between Americans and British is that Americans believe their country is wonderful and is the best one in the world while the reality is that it is terrible. On the other hand, Britons are always bitching about their country without realizing their life is actually pretty good".

    I can tell you from my experience in the UK (I've lived in the UK for about 4 years, coming form Mexico) is that you people over here have it really easy. Shit, people can just stop working and the government will pay them money. "spare some change mate?" you see people selling the "big issue" and then they go to cash their check to get beer. That is being poor in this country. Let me tell you, you do not know what the fuck you are talking about.

    For people in the UK life is really easy right now. It is, really. You have a hell lot of things which you take for granted. You whine that you can not get a free dentist. Oh shit, but you do not see that in other countries and in other times (even in your country) there is no free NHS even for a freaking Nurse.

    So as other people already said, stop whining and go back to fucking work you lazy ass.

    --
    Ubuntu is an African word meaning 'I can't configure Debian'
  11. Re:I think I see your problem by damburger · · Score: 3, Insightful

    The previous generation had free education and healthcare paid for, mostly, by older taxpayers. Now they have reached that age, they are grumpily demanding tax cuts. So who the fuck has the sense of entitlement?

    --
    If we can put a man on the moon, why can't we shoot people for Apollo-related non-sequiturs?
  12. Re:Fuck their networks.... by v3lut · · Score: 5, Insightful

    Why do people in this country feel so obligated to work for companies that treat them like crap?

    Somewhere along the line here is some element of choice, and it's an element that people have somehow been taught that they don't really have anymore. "It's the best job I can get" or "that's how this industry works."

    I don't accept that, and I don't think anyone else should. Once you're working at a certain level, probably just above the poverty line, you make a choice what you're going to do to earn money, and who you're going to work for. We all make these choices based on supporting the kind of lifestyle we want. If your entire industry works this way, and you hate it so badly, you should work in ways that don't make you miserable. That might mean adjusting your lifestyle. But seriously, find something that makes you happy and do it. Don't spend your life working for people that treat you like crap. I won't, even if it means living in a tent. I'm not for sale.

    --
    http://downwithpants.org Overthrow the tyranny of your pants
  13. Re:Fuck their networks.... by dissy · · Score: 3, Insightful

    Security means that I'm not going to harm the company physical property and co-workers. Productivity means that I produce more of what they sell than it costs them to pay me I just wanted to point out one detail.
    Security is not limited to their physical property. Security includes their digital assets as well.

    As an example, if your company makes widget, and the staff uses computers to design said widget, to send those designs to the part of the company (or another company) who actually builds said widget, then the designs for that widget are digital assets, and are no doubt quite valuable to them.

    If I as a hacker, working for another company, or even for myself, got access to your company computers and copied those designs, I could then either give them to my company to give them an advantage over yours, or if working alone, I could offer to sell them to every company that competes with yours, giving them all a leg up on your company, plus making a tidy profit for myself.

    While I agree that a lot of times the things put in place by IT to stop this are poor, i'm sure they would feel you do not have the right to do things that would aid me in copying those designs. To some IT departments, this includes you installing software on their computers. The fact they may be wrong is still not your task to covet and single handedly choose for them. If you think their methods are wrong, try telling them why, and suggesting a more correct approach. If they still choose to go about it wrong, then let them (and look for another job, since that company most likely wont be in business long, thus needing you.)

    You may disagree with their policy, and may even be perfectly right in your reasons for it, but the fact remains it is still their hardware, their network, and their digital assets, not yours.

    Taking your attitude is akin to me visiting you, sitting at your computer, deciding that the way you set it up is 'wrong', and changing that against your will.

    You have every right to make wrong choices with your own property. So does the company you work for.

    And if you really honestly believe it is perfectly ok for someone (you) to come in and tell someone else (the company) what they can and can not do with their own property, well, by that exact logic, you have no right to complain still, because someone (me) has by your own argument the right to come in and tell someone else (you) what YOU can and cant do with your own computer. Thusly, I say you arn't allowed to reply and complain, and thankfully, you would agree ;}
  14. Re:Fuck their networks.... by CodeBuster · · Score: 5, Insightful

    I won't, even if it means living in a tent. I'm not for sale. A noble sentiment, but sentiment does not put food on the family table. Not all of us are able to make decisions secure in the knowledge that only we ourselves will suffer the consequences if our decisions turn out to be wrong or even just-sub optimal. Some of us have families and other people who's fortunes depend upon our success. Real life is, unfortunately, rarely as simple as our high minded principles lead us to believe.