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Scammers Exploit DTV Coupon Program
An anonymous reader writes "Analog TV users must purchase a DTV converter box before broadcasts go digital in 2009, and the US Government is offering $40 coupons to support the transition. The coupon program requires retailers to become certified by the NTIA (the Government body running the program) before processing orders for the boxes. Apparently the certification program is a bit lax, as the frenzy to purchase DTV boxes using these coupons seems to have drawn unscrupulous fraud artists into the mix. Memsen, via its web site convertmy.tv and its hardware partner Maxmedia, partnered apparently to pull a bait-and-switch game on unsuspecting consumers and the US Government." Read on for details of the scam claimed by this anonymous reader.
Maxmedia and convertmy.tv (CMTV) together promoted the Maxmedia MMDTVB03, which appeared to be the most feature-rich of the coupon-eligible converter boxes. The box drew public interest and even coverage by 3rd-party review sites.
CMTV quickly took pre-orders for the box, and promised delivery first in April, 2008, and later pushed the date back to May. The company immediately redeemed the Government coupons (in violation of the program rules, which prohibit back-ordering) and charged customer credit cards. Early-adopting consumers were willing to overlook these practices, feeling they would eventually own the best box on the market.
CMTV yesterday announced that they would not be shipping the MMDTVB03 at all — it would be replaced by the MMDTVB02, which they claim will have a better picture. Of course, the "new & improved" box will not ship until June. As an alternative, CMTV indicated it would allow customers to switch to an inferior box for $5 less.
Consumers are outraged by CMTV/MaxMedia's bait-and-switch tactics but are having difficulty finding out who these companies really are. Neither company publishes physical addresses or phone numbers on their web sites, and consumers have resorted to their own detective work to find the info.
As of April 8, 2008, the convertmy.tv web site is still accepting and processing orders for the "new" MMDTVB02 — in clear violation of the NTIA program rules, which only allows coupons to be applied to DTV boxes on its approved list.
Maxmedia and convertmy.tv (CMTV) together promoted the Maxmedia MMDTVB03, which appeared to be the most feature-rich of the coupon-eligible converter boxes. The box drew public interest and even coverage by 3rd-party review sites.
CMTV quickly took pre-orders for the box, and promised delivery first in April, 2008, and later pushed the date back to May. The company immediately redeemed the Government coupons (in violation of the program rules, which prohibit back-ordering) and charged customer credit cards. Early-adopting consumers were willing to overlook these practices, feeling they would eventually own the best box on the market.
CMTV yesterday announced that they would not be shipping the MMDTVB03 at all — it would be replaced by the MMDTVB02, which they claim will have a better picture. Of course, the "new & improved" box will not ship until June. As an alternative, CMTV indicated it would allow customers to switch to an inferior box for $5 less.
Consumers are outraged by CMTV/MaxMedia's bait-and-switch tactics but are having difficulty finding out who these companies really are. Neither company publishes physical addresses or phone numbers on their web sites, and consumers have resorted to their own detective work to find the info.
As of April 8, 2008, the convertmy.tv web site is still accepting and processing orders for the "new" MMDTVB02 — in clear violation of the NTIA program rules, which only allows coupons to be applied to DTV boxes on its approved list.
Analog TV users are not REQUIRED to purchase a converter box. A converter box is needed if you wish to continue to view over-the-air TV after the transition. Big difference. It's not like Europa.
I want to delete my account but Slashdot doesn't allow it.
So, let me get this straight.
You gave your credit card information to a company you've never heard of that has no contact information on their website that you did not validate?
Hahahahahahahahaha.
Don't do business with internet sites that don't have any possible non-internet based mode of contact. Like a phone number. Or an address.
Interestingly, as an aside, all the credit reporting services run sites like that. Which makes them pretty shady in my book.
expandfairuse.org
Nobody saw this coming?
The real issues is the coupons expire after 90 days. So delayed boxes effectively become available fo r the early order of coupons. If they process them ahead of time then they will not expire before delivery... The second part is once used, coupons can not be refunded or transfered to a different retailler. Thus you are locked into where every you processed the coupon.
You do know that you can go online and check the status of your converter coupon request, right?
It's not like http://dtv2009.gov/ doesn't have a HUGE graphic on the front page saying "Wondering where your coupon is?"
Broadcast TV is free as a public service, and there are legitimate reasons people might want to have broadcast TV without paying for a service package. In this election year, debates and other government programming should remain available at no cost. This is an important part of a modern democracy, that is maintaining an educated public.
I and my wife only have cable TV because it's free with cable internet. We are contemplating a move out of town, beyond the service area of the cable company. If we do, the only TV service we will take will be broadcast, not satellite.
Frankly, we have too much on our hands to even watch the few things we have recorded on our recorder, but it would still be nice to have some service available for free.
The really insulting thing about the coupon program is the amount of effort and wasted money that went into it. I submitted a request for two coupons to get my parents two ancient (yet apparently inseperable) televisions. When the coupons showed up, they're the same shape, size, and weight as a credit card, INCLUDING a nifty hologram and raised letters and mag stripe. Are you kidding me? A Starbucks card is made out of flimsier material and is entrusted with far more value. They could have just printed out a piece of paper with 'It's a coupon, I swear to god!' and a serial number written on it -- vendor verifies that the serial number hasn't been 'claimed', done.
get off my lawn and i'll get a job
"In America we think 100 years is a long time, and in Europe they think 100 miles is a long distance."
They aren't. The government is using money they got from selling the airwaves in the recent auctions.
Gone!
Offtopic, but I can't seem to find out enough about this from my local electronics stores. I have a non-HD TV with no cable, satellite, or rabbit ears. We've opted for DVDs instead. With the switch to HD-TV signals, I registered and received my coupons. I realize that with the converter, I still need to have some kind of antenna. I recently saw the Philips MANT310 at my local Walmart (can't find a link to just the product, so I'll post the Radio Shack link: http://www.radioshack.com/sm-philips-mant310-indoor-amplified-vhf-uhf-fm-tv-antenna--pi-2455308.html). My question is, since this receives HD-TV signals, do I still need the converter box for my non-HD TV? Would there be a benefit to getting the converter box? Thanks.
I have no
First, go to TVfool and Antennaweb to find out where all the transmitters are and how far. Then, you need to see what type of antenna to get. Good places to discuss about DTV are at: news://alt.tv.tech.hdtv (newsgroup) and AVS Forum. I am not an expert and still learning, but these places are useful.
:(
I couldn't use my old fashion rabbit ears since they were too weak and they were decent for analog feeds.
For those who can't decide which converter boxes to get with the coupons, then see Wikipedia and here. I still haven't ddecided what to get and I need to get them before May 27th, 2008 (should had waited to get better models).
Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
Woooo, way off on the knowledge base there. The switch is to DIGITAL tv transmissions. Nobody ever claimed the switch is to strictly HD tv.
Here lets give him a picture so he can compare...
This links to a satellite view of the United States:
http://maps.google.com/maps?hl=en&ie=UTF8&t=k&ll=38.68551,-100.019531&spn=33.079911,60.117187&z=4
This links to a satellite view of the same scale centered on England:
http://maps.google.com/maps?hl=en&ie=UTF8&ll=51.508742,0&spn=53.711322,120.234375&t=k&z=3
Notice central Europe, Greenland, Newfoundland, Norway, Sweden, the Middle East, northern Africa, Russia, etc..., all fit in the same sized view.
Hmmm... I've seen more then one visitor from the other side of the pond completely miscalculate the length of time their road trip would take.
And I think that if Google and a bunch of telcos pay the government $billions to make bandwith landgrabs that break my perfectly good TV, the least they can do is use some of the proceeds to compensate me for my expenses.
For those interested, the convertmy.tv site is hosted by IQuestHosting. I would imagine that pressure put on the hosting site could cause some speedier results. Their number (freely available on their site) is: 1-877-254-8761. Digging a little deeper (with WHOIS) provides their network operations number - 1-800-844-8649. A little 'social engineering' could get one past their typical customer service line. I have used these numbers in the past to get refunds on products that were purchased but never shipped, purchased and returned but not refunded, etc...
Interestingly enough, their 'Terms of Use' states some info about violating Federal Law, which might be a leverage point:
"Lawful Purpose
IQuest Internet, LLC, reserves the right to refuse service to anyone for any reason at any time. Customers may only use IQuest Internet, LLC, services for lawful purpose. Transmission of any material in violation of any federal, state, or local regulation is strictly prohibited. The includes, but is not limited to, copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as described above is left entirely to the discretion of IQuest Internet, LLC, management. Regardless of the place of signing of this agreement, the customer agrees that for purposes of venue, this contract was entered into in Marion County, Indiana, and any dispute will be litigated or arbitrated in Marion County, Indiana."
Issues like these typically target the elderly (a lot like the commercials that are running!!), which doesn't speak well of our morals today!
Hope it helps!!
Flash
you get good reception... here are few things to keep in mind:
1. you'll [generally[ need a decent UHF antenna... some channels are in the VHF range, but unless you're in one of the oddball U.S. areas, a UHF antenna optimized for reception from 450MHz to 800MHz will do just fine...
2. buy a good antenna, *not* an amplified antenna, overpriced POS antenna from Rat Shack, Target, or Wally World... i'd recommend a DB2 or DB4 design (bow-tie omni w/grid)... you'll find 'em on-line from $25 to $50...
3. keep in mind that the signal is digital and you'll need to point the antenna towards the transmitters... UHF is line-of-sight, so building, towers, trees, walls, etc. can reduce signal... that said, i use a DB2 indoors at 8-foot height and get 20 channels more than 30 miles away from the transmitters... (am using a Hauppauge PVR-950 USB into a 20" AL iMac, but may hook up to my Wega in the near future)...
4. you'll will be *very* impressed with the on-the-air signal compared to the crappy fare touted by your current cable company... nice pictures...
5. you may get better reception at night
6. storms will affect your signal
7. you need good reception or you will lose the picture
8. use a quality RG-6 cable, but don't spring for the over-priced 'gold connector' junk flouted by mindless clerks in stores...
9. outdoor antenna will be better, but you can get surprisingly good reception using an indoor antenna... (amplified rabbit ears [mini-dipoles] aren't worth the money
10. again, antenna direction, placement is key...
hth!
if you use a cable run longer than 50-75 feet, do use a signal amplifier...
We got our coupons and got the Insignia (Zenith?) box from Best Buy, picture has been either better or unwatchable depending on the signal. I think we need a better antenna or something. On the upside, we don't have to use these boxes until next year, around when the signals will hopefully be better. Also, there are a lot more digital channels than analog. Many channels have multiple subchannels, which is quite cool. Having a program guide, even if all it shows is the current and next program, is also nice for someone who's never had one. Overall, it's a nice box for $60 and supposedly it's got some nice LG chip inside it, so I'd recommend it. It also has a universal power button for turning on/off your TV, which is a nice plus and worked with our less ancient (1996) TV.
All your base are belong to Wii.
... that I don't need the $800 set of Monster cables they sold me with the $65 box.
Have gnu, will travel.
Thus the farther towards the poles, the more the size is exaggerated. Which, in this case makes Europe, the UK and especially greenland, look larger as they are generally more northern than the US. For example, NYC seems to be roughly in the same latitude as northern spain or the south of france.
When information is power, privacy is freedom.
Which will - assuming you're referring to DirecTV or Dish Network - continue to work and provide you with your local stations (assuming you're in part of the country that they cover, which is most of the population by now) in a format that you can use.
You're special forces then? That's great! I just love your olympics!
The reason we get the coupons is because the Feds took the spectrum away from us (the public) and sold it at auction. Since they're turning a (tremendous) profit from forcing us to switch, the least they can do is cover some of the expenses of that switch.
"Make it ten--I am only a poor corrupt official."
--Captain Louis Renault (Claude Rains), Casablanca
Does the government know and understand that Milk is so expensive now that people can't afford that?
Yes, they do. They are the ones who set the price floor for milk and they are the ones who buy the surplus. (and they make it into cheese, and that's the first thing they usually hand out to disaster victims) They also caused corn prices to rise by ethanol subsidies, and indirectly caused wheat to rise because farmers are growing less as it's more profitable to grow corn. (which also caused corn products in Mexico to spike, and they are a lot less able to cope with price increases)
Try explaining to people how far away from anything useful Perth, Western Australia is.
And some of us are not actually human. I claim discrimination, pathetic fleshbags!
It's better to vote for what you want and not get it than to vote for what you don't want and get it.
- E. Debs
In a democratic republic, if enough people think that the government has an obligation regarding the analog TV broadcast under their control, then by definition it has one. As it turns out, they do have an obligation, and they're taking action on it with these coupons.