Scammers Exploit DTV Coupon Program
An anonymous reader writes "Analog TV users must purchase a DTV converter box before broadcasts go digital in 2009, and the US Government is offering $40 coupons to support the transition. The coupon program requires retailers to become certified by the NTIA (the Government body running the program) before processing orders for the boxes. Apparently the certification program is a bit lax, as the frenzy to purchase DTV boxes using these coupons seems to have drawn unscrupulous fraud artists into the mix. Memsen, via its web site convertmy.tv and its hardware partner Maxmedia, partnered apparently to pull a bait-and-switch game on unsuspecting consumers and the US Government." Read on for details of the scam claimed by this anonymous reader.
Maxmedia and convertmy.tv (CMTV) together promoted the Maxmedia MMDTVB03, which appeared to be the most feature-rich of the coupon-eligible converter boxes. The box drew public interest and even coverage by 3rd-party review sites.
CMTV quickly took pre-orders for the box, and promised delivery first in April, 2008, and later pushed the date back to May. The company immediately redeemed the Government coupons (in violation of the program rules, which prohibit back-ordering) and charged customer credit cards. Early-adopting consumers were willing to overlook these practices, feeling they would eventually own the best box on the market.
CMTV yesterday announced that they would not be shipping the MMDTVB03 at all — it would be replaced by the MMDTVB02, which they claim will have a better picture. Of course, the "new & improved" box will not ship until June. As an alternative, CMTV indicated it would allow customers to switch to an inferior box for $5 less.
Consumers are outraged by CMTV/MaxMedia's bait-and-switch tactics but are having difficulty finding out who these companies really are. Neither company publishes physical addresses or phone numbers on their web sites, and consumers have resorted to their own detective work to find the info.
As of April 8, 2008, the convertmy.tv web site is still accepting and processing orders for the "new" MMDTVB02 — in clear violation of the NTIA program rules, which only allows coupons to be applied to DTV boxes on its approved list.
Maxmedia and convertmy.tv (CMTV) together promoted the Maxmedia MMDTVB03, which appeared to be the most feature-rich of the coupon-eligible converter boxes. The box drew public interest and even coverage by 3rd-party review sites.
CMTV quickly took pre-orders for the box, and promised delivery first in April, 2008, and later pushed the date back to May. The company immediately redeemed the Government coupons (in violation of the program rules, which prohibit back-ordering) and charged customer credit cards. Early-adopting consumers were willing to overlook these practices, feeling they would eventually own the best box on the market.
CMTV yesterday announced that they would not be shipping the MMDTVB03 at all — it would be replaced by the MMDTVB02, which they claim will have a better picture. Of course, the "new & improved" box will not ship until June. As an alternative, CMTV indicated it would allow customers to switch to an inferior box for $5 less.
Consumers are outraged by CMTV/MaxMedia's bait-and-switch tactics but are having difficulty finding out who these companies really are. Neither company publishes physical addresses or phone numbers on their web sites, and consumers have resorted to their own detective work to find the info.
As of April 8, 2008, the convertmy.tv web site is still accepting and processing orders for the "new" MMDTVB02 — in clear violation of the NTIA program rules, which only allows coupons to be applied to DTV boxes on its approved list.
I am glad and all for the Television industry getting this upgrade, but.... really, old people who can't afford to purchase cable tv or a satellite dish (for the included conversion and tons of channels) should be forced to get a job. I mean seriously? Our tax dollars are at work here, and well, this is just all a part of the liberal agenda in this country. Make the elders work, atleast then they could watch some cable porn while taking of their classic salt baths. Think about it... seriously.
WWPD - What Would Picard Do?
That's supposed to be a featureful terrestrial DTV receiver box? Does it have a EPG? Does it have interactive TV and digital text?
Freeview boxes can be had for a tenner ($20) in the UK. Oh, yeah, America went with ATSC instead of DVB-T. Better to send the signal to some hick 50 miles away in rural hicksville.
Welcome to the USA.
Analog TV users are not REQUIRED to purchase a converter box. A converter box is needed if you wish to continue to view over-the-air TV after the transition. Big difference. It's not like Europa.
I want to delete my account but Slashdot doesn't allow it.
So, let me get this straight.
You gave your credit card information to a company you've never heard of that has no contact information on their website that you did not validate?
Hahahahahahahahaha.
Terrorist digital receivers. Dang they're everywhere!
Engineering is the art of compromise.
Don't do business with internet sites that don't have any possible non-internet based mode of contact. Like a phone number. Or an address.
Interestingly, as an aside, all the credit reporting services run sites like that. Which makes them pretty shady in my book.
expandfairuse.org
I filled out the form to get a coupon quite a while ago, but haven't had it come in yet. I figure once it arrives, I'll wait until I can walk into a brick and mortar store and pick one up. Ideally one that costs as close as possible to $40.
I'll still need an antenna. I wonder if some places will do a bundle deal and allow the coupon to cover both? That would be nice.
It's hard to believe that's how Micronians are made. Why don't we see it right now by having you both kiss one another?
Seriously, that ticks me off, because that would have saved me eighty dollars. I really do rely on just over-the-air broadcasting.
Nobody saw this coming?
The real issues is the coupons expire after 90 days. So delayed boxes effectively become available fo r the early order of coupons. If they process them ahead of time then they will not expire before delivery... The second part is once used, coupons can not be refunded or transfered to a different retailler. Thus you are locked into where every you processed the coupon.
This is really sad because there is already so much confusion among the population about the digital television transition. I'll keep tracking the dtv transition progress on my blog (http://williambryson.blogspot.com/) and help visitors with their questions. The questions I receive reflect the mass confusion that exists about this whole process. But scum like this should be nailed to the wall IMHO.
The really insulting thing about the coupon program is the amount of effort and wasted money that went into it. I submitted a request for two coupons to get my parents two ancient (yet apparently inseperable) televisions. When the coupons showed up, they're the same shape, size, and weight as a credit card, INCLUDING a nifty hologram and raised letters and mag stripe. Are you kidding me? A Starbucks card is made out of flimsier material and is entrusted with far more value. They could have just printed out a piece of paper with 'It's a coupon, I swear to god!' and a serial number written on it -- vendor verifies that the serial number hasn't been 'claimed', done.
Offtopic, but I can't seem to find out enough about this from my local electronics stores. I have a non-HD TV with no cable, satellite, or rabbit ears. We've opted for DVDs instead. With the switch to HD-TV signals, I registered and received my coupons. I realize that with the converter, I still need to have some kind of antenna. I recently saw the Philips MANT310 at my local Walmart (can't find a link to just the product, so I'll post the Radio Shack link: http://www.radioshack.com/sm-philips-mant310-indoor-amplified-vhf-uhf-fm-tv-antenna--pi-2455308.html). My question is, since this receives HD-TV signals, do I still need the converter box for my non-HD TV? Would there be a benefit to getting the converter box? Thanks.
I have no
Classic television occupied two frequency bands: VHF and UHF. There was no need to phase them both out at the same time. The Pols needlessly forced a flag day and they deserve to be criticized for their ignorance.
Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
Sorry, this is a little off topic, but has anyone already received the $40 coupon and purchased a converter?
I'd be curious to hear your impressions of the converter you purchased (incl. price).
Thanks,
SD
First, go to TVfool and Antennaweb to find out where all the transmitters are and how far. Then, you need to see what type of antenna to get. Good places to discuss about DTV are at: news://alt.tv.tech.hdtv (newsgroup) and AVS Forum. I am not an expert and still learning, but these places are useful.
:(
I couldn't use my old fashion rabbit ears since they were too weak and they were decent for analog feeds.
For those who can't decide which converter boxes to get with the coupons, then see Wikipedia and here. I still haven't ddecided what to get and I need to get them before May 27th, 2008 (should had waited to get better models).
Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
better days ahead? see you there? let yOUR conscience be yOUR guide. you can be more helpful than you might have imagined. there are still some choices. if they do not suit you, consider the likely results of continuing to follow the corepirate nazi hypenosys story LIEn, whereas anything of relevance is replaced almost instantly with pr ?firm? scriptdead mindphuking propaganda or 'celebrity' trivia 'foam'. meanwhile; don't forget to get a little more oxygen on yOUR brain, & look up in the sky from time to time, starting early in the day. there's lots going on up there.
http://news.yahoo.com/s/ap/20071229/ap_on_sc/ye_climate_records;_ylt=A0WTcVgednZHP2gB9wms0NUE
http://news.yahoo.com/s/afp/20080108/ts_alt_afp/ushealthfrancemortality;_ylt=A9G_RngbRIVHsYAAfCas0NUE
http://www.nytimes.com/2007/12/31/opinion/31mon1.html?em&ex=1199336400&en=c4b5414371631707&ei=5087%0A
is it time to get real yet? A LOT of energy is being squandered in attempts to keep US in the dark. in the end (give or take a few 1000 years), the creators will prevail (world without end, etc...), as it has always been. the process of gaining yOUR release from the current hostage situation may not be what you might think it is. butt of course, most of US don't know, or care what a precarious/fatal situation we're in. for example; the insidious attempts by the felonious corepirate nazi execrable to block the suns' light, interfering with a requirement (sunlight) for us to stay healthy/alive. it's likely not good for yOUR health/memories 'else they'd be bragging about it? we're intending for the whoreabully deceptive (they'll do ANYTHING for a bit more monIE/power) felons to give up/fail even further, in attempting to control the 'weather', as well as a # of other things/events.
http://video.google.com/videosearch?hl=en&q=video+cloud+spraying
dictator style micro management has never worked (for very long). it's an illness. tie that with life0cidal aggression & softwar gangster style bullying, & what do we have? a greed/fear/ego based recipe for disaster. meanwhile, you can help to stop the bleeding (loss of life & limb);
http://www.cnn.com/2007/POLITICS/12/28/vermont.banning.bush.ap/index.html
the bleeding must be stopped before any healing can begin. jailing a couple of corepirate nazi hired goons would send a clear message to the rest of the world from US. any truthful look at the 'scorecard' would reveal that we are a society in decline/deep doo-doo, despite all of the scriptdead pr ?firm? generated drum beating & flag waving propaganda that we are constantly bombarded with. is it time to get real yet? please consider carefully ALL of yOUR other 'options'. the creators will prevail. as it has always been.
corepirate nazi execrable costs outweigh benefits
(Score:-)mynuts won, the king is a fink)
by ourselves on everyday 24/7
as there are no benefits, just more&more death/debt & disruption. fortunately there's an 'army' of light bringers, coming yOUR way. the little ones/innocents must/will be protected. after the big flash, ALL of yOUR imaginary 'borders' may blur a bit? for each of the creators' innocents harmed in any way, there is a debt that must/will be repaid by you/us, as the perpetrators/minions of unprecedented evile, will not be available. 'vote' with (what's left in) yOUR wallet, & by your behaviors. help bring an end to unprecedented evile's manifestation through yOUR owned felonious corepirate nazi glowbull warmongering e
Because of the cliff effect http://en.wikipedia.org/wiki/Cliff_effect the signal is either good or completely unwatchable.
If you get a lot of static with your current antenna, you will probably need to get a better one.
Woooo, way off on the knowledge base there. The switch is to DIGITAL tv transmissions. Nobody ever claimed the switch is to strictly HD tv.
For those interested, the convertmy.tv site is hosted by IQuestHosting. I would imagine that pressure put on the hosting site could cause some speedier results. Their number (freely available on their site) is: 1-877-254-8761. Digging a little deeper (with WHOIS) provides their network operations number - 1-800-844-8649. A little 'social engineering' could get one past their typical customer service line. I have used these numbers in the past to get refunds on products that were purchased but never shipped, purchased and returned but not refunded, etc...
Interestingly enough, their 'Terms of Use' states some info about violating Federal Law, which might be a leverage point:
"Lawful Purpose
IQuest Internet, LLC, reserves the right to refuse service to anyone for any reason at any time. Customers may only use IQuest Internet, LLC, services for lawful purpose. Transmission of any material in violation of any federal, state, or local regulation is strictly prohibited. The includes, but is not limited to, copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as described above is left entirely to the discretion of IQuest Internet, LLC, management. Regardless of the place of signing of this agreement, the customer agrees that for purposes of venue, this contract was entered into in Marion County, Indiana, and any dispute will be litigated or arbitrated in Marion County, Indiana."
Issues like these typically target the elderly (a lot like the commercials that are running!!), which doesn't speak well of our morals today!
Hope it helps!!
Flash
you get good reception... here are few things to keep in mind:
1. you'll [generally[ need a decent UHF antenna... some channels are in the VHF range, but unless you're in one of the oddball U.S. areas, a UHF antenna optimized for reception from 450MHz to 800MHz will do just fine...
2. buy a good antenna, *not* an amplified antenna, overpriced POS antenna from Rat Shack, Target, or Wally World... i'd recommend a DB2 or DB4 design (bow-tie omni w/grid)... you'll find 'em on-line from $25 to $50...
3. keep in mind that the signal is digital and you'll need to point the antenna towards the transmitters... UHF is line-of-sight, so building, towers, trees, walls, etc. can reduce signal... that said, i use a DB2 indoors at 8-foot height and get 20 channels more than 30 miles away from the transmitters... (am using a Hauppauge PVR-950 USB into a 20" AL iMac, but may hook up to my Wega in the near future)...
4. you'll will be *very* impressed with the on-the-air signal compared to the crappy fare touted by your current cable company... nice pictures...
5. you may get better reception at night
6. storms will affect your signal
7. you need good reception or you will lose the picture
8. use a quality RG-6 cable, but don't spring for the over-priced 'gold connector' junk flouted by mindless clerks in stores...
9. outdoor antenna will be better, but you can get surprisingly good reception using an indoor antenna... (amplified rabbit ears [mini-dipoles] aren't worth the money
10. again, antenna direction, placement is key...
hth!
if you use a cable run longer than 50-75 feet, do use a signal amplifier...
Somebody scamming a government program? No way!
Next thing you are going to tell me is that the sun is going to rise in the EAST tomorrow...sheesh!
... that I don't need the $800 set of Monster cables they sold me with the $65 box.
Have gnu, will travel.
Man oh man oh man - somebody forgot their happy pill today.
Note to [some] mods: If you don't understand it, either run it by Google or just let it slide.
Faster! Faster! Faster would be better!
Not as bad as this Internet television company, ITVN.
ITVN offered (Actually I think they still so do) a little box that you plugged into your tv and ethernet and you got your programming that way. The only good thing about it was that you could get single packages without all the crap. So I got it for a single specialty sport channel at $15/month.
Now all was good until December, when on a big match day (Manchester United v Liverpool) their servers couldn't handle it and many people were unable to watch the match, next thing you know there is rumors about financial problems. Sure enough starting January they start double billing my credit card. If try calling their contact numbers and those registered to the website you find that they have been disconected. If you try to email them you get no reply. So every month I've had to call and get the second charge removed from the credit card company, which is time consuming. Now Setanta; the channel I use to get through them has stopped doing business with them so I don't get any service, but I'm still getting double billed everymonth. The credit card company has told my if I have a contract with them they can not block payment completely, but only remove the double billing. They even said if I reported my card lost, and got a replacement the pre-payments would continue. I have filed a fraudulent vendor report, but its getting me nowhere. I'm not alone, searching on the Internet find just about everyone that had the service is now dealing with this nightmare.
So what the hell should I do? I'm also afraid what this might be doing to my own credit/credit-card account. I'm just waiting for them to lock my card because of all the disputed charges.
So, how does this converter box work with the battery-powered portable TV I take to the beach? How does this converter box work with the battery-powered hand-held LCD TV Radio Shack sold me a few years back? How does this converter box work with the Wrist-worn TV that James Bond used in Octopussy? How does the converter box work with the TV built into my old Boom-Box?
How does this converter box work with the battery-powered TV I used during the last blackout to get the latest news and information?
So, here we are, worried about Global Warming, and preparing to fill landfills across the country with our older TV sets that will no longer work with this disasterous change-over to digital broadcasting.
Never mind that in poorer neighborhoods, people don't have the money to hand over for a converter box. These people are BORROWING money to get by BETWEEN PAYCHECKS, and often the TV they own is one that was either obtained second-hand or was salvaged from someone else's trash.
Yes, 280,000 people in the USA are on FOOD STAMPS -- dude, that's 10% of the American population. Does the government know and understand that Milk is so expensive now that people can't afford that? That the rising costs of gas, wheat, milk, corn and other necessities have completely killed the tiny percentage (usually measured in cents, not dollars) of what may be left from your minimum wage income at the end of the week?
Yes, I see riots in the streets. I see cities burning in the night. I see a country in a painful transition to third world status while the elite sit in their gated mansions with private security while the inner urban areas of the heartland turn into a war zone.
If telephones are outlawed, then only outlaws will have telephones.
Whoops, correction: 280,000 was the wrong number, but the correct percentage.
It's 28 Million Americans on food stamps!!!
See:
http://www.nytimes.com/2008/03/31/us/31foodstamps.html?_r=1
"Driven by a painful mix of layoffs and rising food and fuel prices, the number of Americans receiving food stamps is projected to reach 28 million in the coming year, the highest level since the aid program began in the 1960s. "
If telephones are outlawed, then only outlaws will have telephones.
Are there any you can get free or it this a way to get low income people to spend 10 or so dollars, read large percentage of their salary, just because the gov't says, "you can do that anymore."
Why don't you guys have friends or journals?
CMTV yesterday announced that they would not be shipping the MMDTVB03 at all -- it would be replaced by the MMDTVB02
What sort of company replaces a product version 3 with a "newer, better" product version 2??
Any US credit card company that will not agree to block unauthorized charges from a specific vendor is a sham. I don't have the specifics in front of me, but IIRC such behavior is in violation of both Mastercard's and Visa's merchant agreements. Policy like this, and a certified letter to the executives of the issuing organization and MC or VISA, will do the trick.
Pay the bill and cancel the card. State in the letter that as of the date written you have paid your obligation and that you are notifying the card processor (MC/VISA). Be specific of the charges that they will not refuse and keep copies. Forward one letter to the Attorney General of your state, and one to the AG of the state where the card issuer's headquarters are located.
Any future credit dings from this company can be handled with a formal dispute with the credit bureau. Send them the copy of the letter to the company, letter to MC/VISA, MC/VISA's response, and the attorney general's response, via certified mail with delivery receipt. They have exactly 30 days to verify the negative marks and notify you of the results. Most likely, with that sort of ammunition, they will be unable to find the negative information as "accurate"...but beware, dealing with the credit bureaus is a crapshoot.
khasim (12/9/06): In a blind taste test, more people preferred Coke over the Pepsi that I had previously pissed in.
How does this converter box work with the battery-powered TV I used during the last blackout to get the latest news and information?
Do you have a car? Does it have a battery? If so, any inexpensive inverter should be able to power the box.
http://www.xantrex.com/ Pick one. I have the 1KW unit. It runs my computer, lights, fridge and TV. Keep a full spare can of gas handy.
The truth shall set you free!
3 - Profit
2 - ?????
1 - I can't keep the joke going.
Boffoonery - downloadable Comedy Benefit for Bletchley Park
I took a look through the site, and got to the "Enter Credit Card Number" point without seeing the name and address of the business.
That's a criminal offense if selling into California: Before accepting any payment or processing any debit or credit charge or funds transfer, the vendor shall disclose to the buyer in writing or by electronic means of communication, such as e-mail or an on-screen notice, the vendor's return and refund policy, the legal name under which the business is conducted and, except as provided in paragraph (3), the complete street address from which the business is actually conducted. ...
(g) Any violation of the provisions of this section is a misdemeanor punishable by imprisonment in the county jail not exceeding six months, by a fine not exceeding one thousand dollars ($1,000), or by both that imprisonment and fine.
Let's see what we can find out.
WHOIS gives us:
Buzzelli, David
Memsen
3604 SE Powell Valley Road
#267
Gresham, Oregon 97080
United States
(503) 667-3136
That's a start. More info is available if you dig.
I have been following this story closely, because I was interested in buying one of these MaxMedia converter boxes. What's "special" about these boxes, which the others do not provide, is an S-video output which can provide approximately 640x480 resolution on your old analog set. (The other boxes have Composite output which is only 440x480 due to the blur induced by overlaying the color signal on-top of the black-n-white image.)
This box also has a VCR tuner, which automatically changes channels, so your VCR or DVR can record multiple programs. Other boxes don't provide that function (thus obsoleting your old recorder).
So it's a unique box.
And that's why so many people wanted to purchase it. They had no way of knowing the company would send an email, "Thanks for your purchase; we've delayed shipping to June." They thought they were getting the box immediately! Nor did they have any way of knowing the company would violate Federal Law by redeeming coupons, but not delivering boxes. Nor did they know the company would bait-n-switch by saying, "The maxmedia's unavailable, but you can get the lesser substitute with only half the features." Yay.
Bottom Line:
Don't blame the victims. Blame the company which, frankly, acts like some scam artists I've met (delay tactics, bait-n-switch, empty promises). Said company even managed to deceive the U.S. Government's NTIA, who listed Maxmedia as a reputable company.
The government is not your daddy. Its purpose is not to raid middle-class neighbors' wallets and give it to you.
But stores love to imply that the switch is to HDTV in order to sell you a more expensive product. If pressed, they'll usually come clean with the real information, but unless you already have an idea of what's actually happening, they won't just volunteer that information.
There is one thing about the Digital TV conversion I haven't really heard addressed yet by anyone. My static ridden analog TV still gets at least bad picture and audio during thunderstorms in tornado season. So I can watch Mr Meteorologist on local TV tell me where the tornados are. And I can usually even get a lousy signal in the basement if I feel like I need to bunker up. My experience with the local digital stations is that they go blank rather easily, and forget trying to receive anything below ground level at my house. My weather radio helps somewhat, and I'm one of those freaky HAM radio types, but my neighbors are not, and the local TV coverage is a lot more detailed than NOAA weather radio coverage.
I'd rather pay full price than accept the government's "help".
"unscrupulous fraud artists"
This is to distinguish them from all those fraud artists with scruples.
With terms like ATSC, NTSC, DTV, HDTV, SDTV, EDTV, HDTV-Ready, DVI, HDMI, VHF, UHF; companies, salespeople and government workers using confusing terms like "HDTV Antennas", television multicasting (Which is really 'multiplexing'), "Yes, all you need is a converter box! You don't need a new antenna!", "All you need is a UHF antenna", etc. who wouldn't be confused?
Nobody ever claimed the switch is to strictly HD tv.
Go to any store and ask for DTV that isn't HDTV. You probably won't find anything except blank stares. They are pretty uncommon.
"Can of worms? The can is open... the worms are everywhere."
Those who sacrifice security to condemn liberty deserve to repeat history or something. - Benjamin Santayana