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A Cautionary Tale of Open Source Social Technologies

eweekhickins writes "The 'country' drop-down menu on one organization's donations pages omits Israel as a country and includes 'Palestine.' Among other things, this means that Israelis can't donate to the organization from these pages; it also presents the risk of a PR nightmare for the organization. This EWeek story cautions that while basic Web 2.0 technologies combined with open source can be incredibly powerful and productive, they can also lead to disastrous results for an organization that isn't paying close enough attention."

35 of 330 comments (clear)

  1. Not just Open Source by quanticle · · Score: 5, Insightful

    I don't know why EWeek is specifically highlighting open source software. I don't see how closed source software is immune from this concern.

    If you're a nonprofit, you need to look at all the software you're, open-source or not. If you're using software you need to examine it to make sure its not sending a message at odds with your organization.

    --
    We all know what to do, but we don't know how to get re-elected once we have done it
    1. Re:Not just Open Source by masterzora · · Score: 4, Informative

      If you RTFA, you'll find that the reasoning behind the decision is one you're more likely to find from businesses than from FOSS projects. Israel was among the list of countries from which they were receiving overly many fraudulent donations.

      --
      Remember, open source is free as in speech, not free as in bear.
    2. Re:Not just Open Source by grcumb · · Score: 5, Interesting

      I don't know why EWeek is specifically highlighting open source software. I don't see how closed source software is immune from this concern.

      Indeed. One of the fringe benefits of introducing FOSS to the tiny Pacific Island nation of Vanuatu was when I showed local geeks that they could actually choose the 'Pacific/Efate' time zone setting. (Efate is the island where the capital of Vanuatu is located.)

      Windows and Mac OS X both display either Noumea (capital of New Caledonia to the South) or Honiara (capital of the Solomon Islands to the North). This creates a very real sense that, as far as the Big Boys are concerned, we don't exist. Worse still, Mac OS X thinks that Vanuatu uses Daylight Savings Time, like the adjacent time zone in Australia. My clock has been off by an hour for months now.

      That may not sound like much, but believe me, that tiny little bit of tzdata goodness has created the impression among many local geeks that this software is designed not just for office drones in some distant country, but with them in mind.

      --
      Crumb's Corollary: Never bring a knife to a bun fight.
  2. so fix it already! by spikedvodka · · Score: 3, Insightful

    It's Open Source... How hard can that be! I mean really. it might be 2 lines of code more, or (if done right) just another database entry.

    It isn't rocket surgery people. that's the strength of OSS, you *can* fix it without having to beg for a fix from your vendor!

    --
    I will not give in to the terrorists. I will not become fearful.
  3. Re:Interesting story... by Brian+Gordon · · Score: 5, Insightful
    I'm sure to classify it as FUD. They're just bawww bawing because someone forgot to add their country to some (noncomprehensive) list. If Madagascar or something were missing, nobody would bat an eye.. but just because it's Israel it's a huge issue. Come on, by shrieking foul over non-issues like this they muddy the waters of real problems with racism.

    I pointed out that this isn't just any omission and addition. When you omit Israel and add Palestine (which is not even recognized as a country by the United Nations) to a country drop-down menu, you seem to be making a very loaded political statement. Ugh, this is not a story.

    This isn't the case on the agency's own site, but it was the case on the pages for Causes, which puts widgets... Facepalm.
  4. Overreacting by Anonymous Coward · · Score: 5, Informative

    If my reading of the article is right, it goes something like this:

    There's a Ruby API that lists countries and regions. One of these is "Palestinian Territory -- Occupied". Someone decided to shorten this to "Palestine".

    Meanwhile, someone at Facebook decided that a certain list of countries contains high risk of credit card fraud. One of those countries is Israel. So they won't take your credit card if you live there, probably because they've run into fraudsters operating in that country and they don't want to risk it. Just like they won't take a credit card from Nigeria, to name one.

    So, someone sees this and concludes the worst. The Facebook application is anti-semitic. Overreact much?

    Honestly, I think people are a bit too touchy about Israel/Palestine. Sure, it's a touchy subject, but a simple set of unrelated mistakes and people assume you're part of a vast conspiracy to destroy their nation? I think we as a society owe it to ourselves to be more careful about such accusations, and not simply react.

  5. Re:Possibly. by drooling-dog · · Score: 3, Insightful

    And unless you have a similar political bent, you'd never notice it. At least until someone who did have such a bent brought it to your attention. Of course if it's FOSS you could fix the problem right away, with or without the cooperation of the original developer(s)...
  6. Worst summary ever by Vexorian · · Score: 3, Interesting
    Quite substandard for slashdot (and that's quite an statement).

    Really, what article is the summary about? I was afraid that after reading all that gibberish it could lead me to a rick roll...

    However, it turned out that this was not intentional, but the result of a set of unrelated circumstances that are the direct result of using open source and Web 2.0 frameworks carelesslytools carelessly and do ZERO TESTING.
    So, even assuming the story is real, quite it could actually not be real, it has nothing to do with open source, I'll tag it FUD, thanks.
    --

    Copyright infringement is "piracy" in the same way DRM is "consumer rape"
  7. Can't understand where is the problem by gmuslera · · Score: 3, Insightful

    neither why is open source per se or social networking potential culprits there.

    - Palestine appearing in the countries list because is a (valid?) short form of "Palestinian Territory, Occupied". If isnt valid is not Web 2.0 or open source fault, was a developer decision that could had been taken in any part of the chain (i agree that the chain in this particular case is pretty long).

    - Israel not listed because, as with other 14 countries, their IP space is very used by fraudsters. Maybe with spam is easier to understand... If Israel were responsible for 80% of world spam, and because of that becomes filtered from a lots of mail servers (lots of countries used to be widely filtered because of spam coming from them), that would be anti-semitism of those servers admins? Maybe a bit worse, if an israeli ISP a lot of spam is being sent, and it ends a rbl (if behaves badly that way, will end in most), would be antisemitism too?

    Is a nice spin to blame web 2.0 and open source for things that dont implies them to happen. Next big hurricane, if being tracked by web 2.0 sites and with open source software, will be blamed to them too.

    1. Re:Can't understand where is the problem by bsDaemon · · Score: 3, Insightful

      Yes, that would be anti-semitism by the new definition.

      An anti-semite used to be someone who hated Jews. Now an anti-semite is someone hated BY Jews. YOu don't need to look much farther past Jimmy Carter to see what I mean.

      Carter, who is hardly a skinhead, was recently lambasted for being an "anti-semite" for suggesting that maybe, just maybe, its not OK to use tanks to fight kids with rocks.

      Apparently, if you don't support the murder of palestinians, you must clearly support the murder of Jews. If you're not 100% pro-israel, then you'll hear the bloody curdling screams of "racist nazi holocaust 911" until you relent.

      There is really no way to win. Sucks, but there it is.

    2. Re:Can't understand where is the problem by belmolis · · Score: 3, Informative

      Israel uses tanks and bulldozers to demolish Palestinian houses, often with children inside who are too young to throw rocks.

      Israel makes every effort to get the inhabitants out. The claim that Israel often demolishes houses with children inside is a lie.

      Arab & Muslim citizens of Israel can vote, run for office, say anything they want, print anything they want, follow any religion they choose, work in any profession they choose, serve on the supreme court, and sue the government (and sometimes win). Doesn't sound like apartheid to me.
      The problem is that all of that is a lie. I don't know why you Zionists bother spreading this BS

      Uh, that would be because it is true. To begin your research, here's the Wikipedia article on the United Arab List, an Israeli Arab political party that currently has three members in the Knesset. There are currently a total of 12 Arab Members of the Knesset. Supreme Court Justice Salim Joubran is an Arab. Elias Nakhleh, an Arab, served four terms in the Knesset, eventually becoming Deputy Speaker. You clearly have no idea what you are talking about.

    3. Re:Can't understand where is the problem by LingNoi · · Score: 4, Insightful

      Actually, yes, it is. Israel bulldozes homes of suicide bombers (basically the only way to punish a dead man, and discourage imitators - put his family out into the street)
      That's the most disgusting thing I have ever heard. If you can't figure out what's wrong with punishing innocent people then you don't deserve to live on this planet.
  8. Case in point by Anonymous Coward · · Score: 5, Interesting
  9. Palestinian Territories, Occupied...Iraq, Occupied by s-orbital · · Score: 5, Interesting

    I worked for the university webmaster back when I was in school. My boss noticed the option "Palestinian Territories, Occupied" appeared in the dropdown list of some web-form software we were using. Being kind of a joker, he then changed Iraq to "Iraq, Occupied". It remains like that to this day, years later.

    --
    Patent: from Latin patere, to be open
  10. No trolling in submissions please by martin-boundary · · Score: 5, Insightful

    Please don't bring the Israel/Palestine mudwrestling into slashdot. The walls have just been freshly painted, and it's not fundamentally a technology issue anyway, since those lobby groups will latch onto anything for publicity.

  11. Meh by sentientbeing · · Score: 4, Insightful

    FUD. The pro-Israel activists are more annoyed that Palestine is recognized and is in the drop down menu more than Israel being omitted.

    They spend a lot of time discouraging recognition of Palestine as an independent state and at every opportunity. Re-read the article again with that in mind. Palestine certainly IS a country and is recognized by many others around the world. The UN reference is a red herring. Israel occupies Palestine with military force.
    Take note that it was a pro-Israel pressure group that started this 'controversy' with immediate threats to the developers.

    --

    ------
    beware he who would deny you access to information, for in his mind he dreams himself your master
  12. Re:Interesting story... by Detritus · · Score: 3, Insightful

    So you would be happy if they replaced "Israel" with "The Zionist Entity"? Whether or not you think it matters, it's important to many people. Maps are political statements, as are lists of countries and their names. Pretending that Israel does not exist is a common practice in the Middle-East.

    --
    Mea navis aericumbens anguillis abundat
  13. What a dumb conclusion... by Viceroy+Potatohead · · Score: 3, Insightful

    It might as well read: "A Cautionary Tale of Closed Source Social Technology". Go check ten random sites with nationality registration. Chances are, "Israel" is on the list, but "Palestinian Territory" isn't. They are no more indicative of the failure of closed source than this is of a failure of open source.

    I wonder how many times they've bitched about the omission of Palestine... gee, none? What a surprise. Hypocrites.

    I'm a little bitchy, but one can't play the anti-semitic card every time Israel is omitted/criticised. It devalues everybody.

    1. Re:What a dumb conclusion... by daliman · · Score: 3, Insightful

      Israel, like Palestine, is recognised by some countries and not by others. If Israel happens to be recognised by your country and Palestine not, that doesn't make it more a country than Palestine.

      The status of a country is hardly an objective fact. Consider Taiwan - country or not? As above, it depends who you ask.

  14. Re:Fuck em by Anonymous Coward · · Score: 3, Insightful

    Is it a mistake?

    The courteous way to deal with people is to assume that they've made an honest mistake before throwing around conspiracy theories and wild accusations of rascism and religious hatred.

    Their stance is reasonable.

    What their stance: that a product should be boycotted and that an organisation must be anti-Semite and anti-Zionism, based on a country options drop-down box is reasonable?

    Someone who isn't acting like an arrogant, spoilt child would simply point-out the error and ask that it be fixed. Then if nothing happens, perhaps send a stronger letter. Sending a threatening flame-mail, right off the bat, makes this group look like a bunch of arseholes (in my opinion).

    They look even more antagonistic and stupid when the reason for the ommission of Israel is taken into account. It is due to being on an online fraud black list:

    Due to high rates of fraud, donations to U.S. non-profits are not accepted for cardholders from the following countries: Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, Malaysia, Israel, Nigeria and Ghana. We apologize for any inconvenience, and are working hard to support donations from more of these countries.
  15. Re:Palestinian Territories, Occupied...Iraq, Occup by bsDaemon · · Score: 5, Funny

    Being kind of a joker, he then changed Iraq to "Iraq, Occupied". It remains like that to this day, years later. The software, the country, or both?
  16. Re:OMG! OSS means people can make a statement by bky1701 · · Score: 4, Informative

    Actually, no statement was made. The inclusion of Palestine was a glitch, and Israel was not included due to fraud originating from the country. I know this is slashdot, but would it kill maybe 3 or 4 people to actually RTFA before going off on rants? Doing that makes us all look bad. Thank you.

  17. Re:Interesting story... by daeg · · Score: 3, Interesting

    There was also the use of the UN flag under the Gnome or Tango icon sets (forgot which one) as a "locale settings" icon. It angered non-UN countries/users. Despite it having nothing to do with the UN at all, they felt slighted.

  18. Article shows bias by nwetters · · Score: 5, Informative

    From TFA:

    I pointed out that this isn't just any omission and addition. When you omit Israel and add Palestine (which is not even recognized as a country by the United Nations) to a country drop-down menu, you seem to be making a very loaded political statement.

    Israel was omitted because of fraud from that country, which seems like a good reason. Palestine was probably included in the list because it is recognised by the UN, and is included in ISO 3166-1. If you were to delete Palestine from the list, it would certainly be a very loaded political statement, but its inclusion is not.

  19. Re:Interesting story... by innocent_white_lamb · · Score: 5, Interesting

    25+ years back, I somehow got "volunteered" into putting up the flags for the World Youth Baseball Tournament when it was held in the town where I lived at the time.
     
    There were about 15 or 20 countries involved and the organizers handed me a big box of flags, one for each country, and said "Here you go", and that was the extent of the direction that I received.
     
    Each flag had a little tag pinned to it saying what country it was for, so I just put them up in alphabetical order, more-or-less the way that they came out of the box.
     
    This almost caused an international diplomatic incident!
     
    Apparently you can't put country X's flag up next to country Y because they are fighting about something, or Y doesn't recognize X, or you-name-it. Phones started to ring, including mine, and I had to rush out again and re-arrange the flags to suit the diplomats.
     
    I ultimately put those flags up in four different orders over the course of the week or so that the baseball tournament was on, because the arrangements never suited everyone. I only had the "diplomatic incident" occur once, on that first day, but I spent hours on the phone with various mucky-mucks smoothing ruffled feathers. And re-arranged those damn flags almost every day afterward.

    --
    If you're a zombie and you know it, bite your friend!
  20. Re:Interesting story... by McGiraf · · Score: 5, Funny

    "The CIA world factbook is one of the best places to get geographical data on countries."

    Yes, you are right. You can trust them because they are not controlled by any government.

  21. Re:Fuck em by vandan · · Score: 4, Insightful

    This group should be ignored until they start to act rationally, why can't they politely ask for -- what is obviously a mistake -- to be rectified?

    That's not how the Zionist lobby operates. They don't rely on courteous behaviour and goodwill. They bully people into submission by crying 'anti-semite!' and threatening to 'go and tell the whole Jewish community'.
  22. Re:Yes Minister by rishistar · · Score: 5, Funny

    Actually, here is the quote: Bernard Woolley (on the phone): "No, we can't have alphabetical seating in the Abbey: you would have Iraq and Iran next to each other. Plus Israel and Jordan, all sitting in the same pew. We would be in danger of starting World War III."

    --
    Professor Karmadillo Songs of Science
  23. Comment removed by account_deleted · · Score: 4, Interesting

    Comment removed based on user account deletion

  24. Re:Interesting story... by phozz+bare · · Score: 4, Informative

    Dotan, You will find Israel, along with other "erased" countries such as France, Germany and the United States, all hidden under the "Industrial Countries" category. You will also notice that these other countries have a brief "at a glance" page not significantly different from Israel's.

    Do you really think Israel's children are in a situation where they require the assistance of UNICEF?

  25. Re:OMG! OSS means people can make a statement by mrbluze · · Score: 3, Insightful

    I know this is slashdot, but would it kill maybe 3 or 4 people to actually RTFA before going off on rants? If it would accidentally kill 3 or 4 people, I think it would happen much more often. But no, to RTFA means you will end up making an insightful comment somewhere far down a thread where chances of upward moderation dwindle.
    --
    Do it yourself, because no one else will do it yourself. [beta blockade 10-17 Feb]
  26. Re:Possibly. by blincoln · · Score: 3, Informative

    It would depend upon how large the closed-source company was.

    What, like how Executive Software/Diskeeper refuses to sell their product or provide support to pharmaceutical companies because their CEO is a Scientologist?

    That's the Diskeeper which is included in Windows in a reduced form as the defragmentation utility, in case you're not familiar with how big its market is.

    --
    "...always new atoms but always doing the same dance, remembering what the dance was yesterday." -Richard Feynman
  27. Re:Interesting story... by hairyfeet · · Score: 5, Interesting
    As a southern man let me say that there is a BIG difference between Jim Crow and this. With Jim Crow everywhere you went you were discriminated against...there was NO choices in many small towns. No place to eat,no hotels,etc. This is someone being given a gift and then complaining about the color when there are a thousand stores offering different versions of that gift,some even for free,while the gift giver has even gone to the trouble of giving them the plans so if it doesn't suit them they can make their own.


    And lets be honest about this: this is a company who has contributed NOTHING to the author for his time or effort and then has the gall to not only complain about his output,but smear all those like him who are nice enough to offer their software to us in a manner that allows to customize it to our tastes,with that "perils of open source" crap. I repeat this is just like those greedy lazy companies that sponge off the GPL for the software for their products while having a fit that they should Deity forbid have to give back. The only reason I am not nastier in my disgust towards them is I had the good fortune to see the positive side of open source this very night.


    A customer of mine for whom I have been doing a lot of work recently and have had the good fortune to strike up a friendship with is an amateur astronomer. He also does a little consulting work on the side with the local college and has struck up a friendship with the rocketry and astronomy clubs,who like to pick his brain since he is a retired NASA engineer(he used to help design the full scale mock ups and did a lot of TTL and CMOS work for them in Houston. It was way cool to hold some of the original plans for the shuttle in my hands.). As we all know college is expensive and since the astronomy club is considered a "hobbyist" club they don't get the really cheap software provided by the college. I try to keep an eye out for good free open source software I think my customers would like and recently came across Stellarium which compares in features to the over $500 software that the teacher that hosts the astronomy club uses. After David showed them the other day what Stellarium could do and told them that I would be out there with him tonight to check out his telescope....well it was kind of funny actually. I walk out there and there is a line of college kids with their laptops hoping I would give them "that really cool software that David uses". So under a starry sky we had a little Stellarium install fest with me setting up the machines(mostly Windows and one Mac and one EEE) while David set the positioning.


    You see IMHO it is moments like THAT that make Free Open Source software great,not some company whining that the software they got for free doesn't do exactly what they want. I read TFA BTW. Did you notice what they did when they had a problem? Did they donate some money to the developers? Maybe paid them a little money in return for customizing the software to their needs? Nope they just bitched and whined and smeared all open source with their little FUD article. At least the college kids who I helped out are grateful and are talking about donating a little money or time or at the very least writing them an email to thank them for their wonderful gift.


    But it never ceases to amaze me how these companies think because they get something for free they can act like it is shit. I repeat: fork it or use one of the myriad of other pieces of software out their that better suits your needs. But don't bother whining when you can't even send a couple of bucks to the developers to get it customized to your needs. They are NOT your free employees so don't expect them to jump through your hoops when you give absolutely nothing in return. And as always this is my 02c,YMMV

    --
    ACs don't waste your time replying, your posts are never seen by me.
  28. Re:Interesting story... by Haeleth · · Score: 3, Informative

    However, you will notice that one can click on the European part of the map and on the resulting page appear France and Germany.
    And also the United States, and Israel, and Japan, and South Korea. Japan and South Korea do not, however, appear when you click on the link marked "East Asia and the Pacific". OMG! UNICEF is claiming that Japan is in Europe, not East Asia! CONSPIRACY!

    Maybe they should reconfigure the image map to have Israel point to the page on which she appears.

    Oh, please. Look at the size of the map! There is no way they could make Israel clickable -- it would be, what, a single pixel wide at best?

    Seriously, get some perspective here. You are totally overreacting to a non-issue. Information on Israel is easy to find simply by using the alphabetical list of countries that is prominently located directly below the map, and is what most people are likely to use if they are looking for a specific country by name. And, back on UNICEF's front page, you will observe on the far right a block of flags showing countries involved with UNICEF. You will observe the flag of Israel among them, exactly the same size as all the others, in alphabetical order as you'd expect.

    There is no global anti-Semitic conspiracy at work in UNICEF.

  29. Re:Interesting story... by MACC · · Score: 5, Insightful

    The inital list was "feature" complete.

    Israel, Egypt, Turkey, Russia and a couple of other countries were ommited via the credit card processor.
    ( professedly due to exessive fraud.)

    The person from israel who could not donate
    found instant and easy issue with Palestine
    being included.

    The author blew it up for clicks or a donation
    from Bill of Borg.

    End of story.

    G!
    MACC