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AOL Users Will Need to Pay $2 a Month For Phone Support

Posted by timothy on from the dear-mom-and-pop-send-money dept.

destinyland writes "8.7 million AOL subscribers face a new 20% fee increase next month — unless they agree to never call AOL's technical support lines. They'll have to use AOL chat for support or the online help "portal" unless their issue is a failed connection — and they're being enrolled in the program by default unless they opt out. Ominously, AOL used the exact same wording as when they quietly changed their terms of service to allow them to sell subscribers' home phone numbers to telemarketers. 'Your continued subscription to the AOL service constitutes your acceptance of this change.'"

7 of 202 comments (clear)

  1. 8.7 million? by stinerman · · Score: 5, Funny

    Wow. I'm surprised AOL still has that many customers.

    Come on guys, let's get grandma off AOL.

    1. Re:8.7 million? by plasmacutter · · Score: 5, Funny

      This surprises you after so many voted a potted plant back into the presidency after such obvious failure in 2004?

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      VLC FOR MAC IS DYING! IF YOU DEVELOP, PLEASE SAVE IT!!
    2. Re:8.7 million? by Anonymous Coward · · Score: 5, Funny

      This surprises you after so many voted a potted plant back into the presidency after such obvious failure in 2004?

      Speaking as a potted plant, I find that remark deeply offensive to our species.

  2. Correction by Tx · · Score: 5, Funny

    "Your continued subscription to the AOL service constitutes your proof that you are a fool and deserve to be parted from your money."

    There, fixed it.

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    Oh no... it's the future.
  3. You thought it was bad before... by RockMFR · · Score: 5, Funny

    Will calling them to cancel your service constitute technical support? If so, this plan is ingenious!

  4. Instant Messenger by quibbs0 · · Score: 5, Funny

    Rumor has it that the once free IM service is now going to a $.10 per sent or received IM message.

  5. Re:Wow, 8.7 million still by tilandal · · Score: 5, Funny

    Most of them tried to cancel but AOL wouldn't let them.