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Workplace BlackBerry Use May Spur Lawsuits

An anonymous reader writes "From an article on cnbc.com: 'As employers hand out electronic devices to their employees at a greater pace, there are growing concerns that workers eligible for overtime pay, known as non-exempt employees, could begin suing their employers for overtime hours earned while tapping on their devices during after-work hours. As a result, lawyers are advising their corporate clients to update their policies and handbooks related to BlackBerry use and reconsider who gets a device.'"

12 of 286 comments (clear)

  1. Turned it down by willyhill · · Score: 5, Interesting

    In 2003-2004 at my previous employer the company rolled out Blackberries to management and "key" personnel. Being responsible for a relatively large part of the infrastructure at this joint, I also got one.

    One day I arrived at work and found the messaging group folks had delivered the BBs to some of the people in my area, and there was a box in my desk as well, with a little booklet (the must have cost a fortune to print, it was that well done) with usage policy (of course), instructions and steps for setting it up. The younger kids were besides themselves and already setting up the sync cradles and sending messages to each other. I picked up the phone and called the project manager, who was a friend of mine. I asked him to send one of his people to pick the box up.

    "But everyone's getting one."
    "I don't care, I don't want it."
    "You are on Tier 1 and you're supposed to be on call..."
    "I am. I have a cell phone, and if the IPC melts down at 3 AM, someone can call me."
    "But this lets you check your email!"
    "That's exactly why I don't want it"

    A few days of back and forth politik ensued, and eventually my boss relented and let me be. Note that this was the time when the devices could not make phone calls - I hear they can now. Oh joy.

    I figured that once I had that thing I'd never be able to get away from it, even on vacation. And that's exactly what happened to everyone else. People won't think twice about sending you an email for stupid little things at 10:00 PM, because they're working and figure everyone else should be as well. But making a phone call is very different, and most people won't do it unless it's something really important. People think it's no big deal because it's just a message. Bullshit.

    If the data center is on fire, sure I want to know, no matter what time it is. But I don't want to hear little pings and murmurs from a PDA next to my bed because some VP couldn't find a file for tomorrow's presentation, or a fscking file server is down and Julie in accounting can't get to it. All that can wait until the morning.

    If I had taken the thing and ended up in that 24/7/365 situation I don't think I'd sue my employer, but I would have probably ended up leaving a lot sooner than I did. Probably even if I were eligible for overtime. A case of "they ain't paying me enough for this crap" if I ever saw one.

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    1. Re:Turned it down by ckaminski · · Score: 5, Informative

      Why? They don't PAY me for 24/7 support, and it's not end-of-business threatening. If they want it done so bad, they can call my boss and have him call me to fix it, with the understanding that I get a comp day. Period.

      I'm not going to let my blackberry wake me up for every little email thrown out.

    2. Re:Turned it down by jollyreaper · · Score: 5, Insightful

      I figured that once I had that thing I'd never be able to get away from it, even on vacation. And that's exactly what happened to everyone else. People won't think twice about sending you an email for stupid little things at 10:00 PM, because they're working and figure everyone else should be as well. But making a phone call is very different, and most people won't do it unless it's something really important. People think it's no big deal because it's just a message. Bullshit.

      See, I never used mine that way when I had it. My policy was if it was really important, you gave me a call. Emails were only checked maybe twice a day on the weekends and if it wasn't important (which it hardly ever was) it would wait until Monday.

      Berries are one of those tools that are very good when used appropriately and hazardous to your well-being if used improperly. Most people use them improperly. I feel the exact same way about remote access tools. As an IT guy, I think they're great. I can log in, do the two second task I have to, and then I'm done. Regular employees don't like it because it means that the big pile of work on their desks feels like it's staring at them through the intertubes, demanding their attention. "I don't want to be able to work from home, I don't even want to know I'm able to do so!" some people have pleaded with me. I can understand.

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    3. Re:Turned it down by corbettw · · Score: 5, Funny

      Anyone else find it ironic that someone who complains about people bugging him at all hours of the night for work, has his twitter info in his sig?

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    4. Re:Turned it down by NMerriam · · Score: 5, Informative

      If a fsking fileserver is down you should be freaking fixing it, not waiting till hundreds or thousands of manhours have been wasted the next morning!

      If the file server is that important, they should have 24/7 staff on-site to keep it running.

      You can't complain about the prohibitive cost of having a professional IT staff available all hours and then turn around and say what a financial disaster it would be if they weren't there.

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    5. Re:Turned it down by Martin+Blank · · Score: 5, Insightful

      I'm the same way. I give notice to my colleagues of when I'm going on vacation, and I make it clear to them that for the duration of my vacation, I will NOT have my Blackberry with me. To make the point doubly clear, on my last day before vacation, I will point out that the Blackberry is in its cradle at the end of the day, and not on my person.

      I am part of an on-call rotation. I will answer the phone if it rings while I'm not on-call, but I do not check my e-mail unless I hear it buzzing incessantly (I leave it on vibrate) for an inordinate amount of time, which means that a lot of messages are coming in and something is probably seriously broken and I'll be called anyway. If I am on-call, I check the subjects of messages but will only open them if they appear to be something about which I need to be concerned. Other than that, it goes back in the holster.

      The Blackberry has its use. Its use is not to enslave me. Considering that the employer recently took actions in my favor to try to ensure that I will not leave in the near future, I suspect they know that pushing me on this (if they were so inclined) would not improve their position.

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    6. Re:Turned it down by Anonymous Coward · · Score: 5, Insightful

      They don't PAY me for 24/7 support,

      Then turn off the Blackberry. It DOES have an off switch, right??

  2. Obviously given to the wrong employees by wvmarle · · Score: 5, Insightful

    Blackberries are imho meant for those people who for whatever reason can't stop working. Business owners, sales people working on commission only, that idea. And of course that are exactly the people for whom working hours don't count. I'm one of them, even though I don't have nor want a blackberry. If people need to reach me so urgently they can use the phone.

    This also makes me wonder, what is a blackberry doing in the hands of employees with fixed working hours? Why are they given one by the company in the first place? This are generally the lower ranked people (now I don't know US labour laws very much) - they have fixed working hours obviously, and are supposed to do (and finish) their work within those hours. I can't think of any reason why they would possibly need one such devices. They are at work, then work, and then will have a computer at hand. If it is the kind of employee that is supposed to run around all the time, e-mail won't be of much interest for them either.

    No matter what I think this is mostly a story about the inappropriate use of a technology. The enormous urge of being "ahead of the pack" when it comes to adapting new tech. It is high tech, it is new, "everybody" uses it, etc. That kind of thinking. It sounds like a disconnect between the ideas of the top management and the actual tasks of the workers.

    Add to that the idea that all employees want to be important, and having a blackberry these days is for sure equivalent to being important (until recently it were only the high-fliers that would have a need for it and could afford one), so everybody will happily accept a blackberry without thinking about whether they really need one. And then those lower ranked employees also get addicted, forget that they have working hours, start working overtime, and poof, lawsuit!

    I truly hope the employees lose in this case, as I consider it unasked for overtime. Completely voluntary overtime. Unless the employers gave the blackberry with the message "now you are reachable at all times", in which case the employer deserves to lose - if only for sheer stupidity.

  3. Let's not forget corporate laptops... by gillbates · · Score: 5, Insightful

    They've been issued for far longer than Blackberries and haven't spurned lawsuits so far.

    Basically, it's not a question of the technology: if you have hourly employees working unreported time, you're asking for trouble. The labor laws are fairly clear in this matter. Whether it's on a Blackberry, laptop, or otherwise is beside the point.

    But let's not forget that employers can simply reclassify their hourly employees as salaried and get as much unpaid overtime as they want. And that's perfectly legal, Blackberry or not. This question is more a matter of your employer's semantic classification of your job than whether or not you get paid for your overtime.

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  4. Who needs a Blackberry... by arthurpaliden · · Score: 5, Funny

    If it is really important thay will send the police.

  5. Depends on the salary by sjbe · · Score: 5, Insightful

    Personally...I'll never work for free ever again. Salaried pay is a rip-off.

    That depends entirely on the salary. In many cases you are quite correct but not always. Once you climb up towards management, hourly pay generally is no longer an option. Plus in some professions (ex. doctors or investment bankers) hourly pay is simply not going to be an option on the table. Fortunately the pay and bonuses (should) make up for it so long as you don't mind the hours. Whether the hours vs. pay trade-off is worth it is an exercise left for the reader.

  6. Re:Now is about the time... by iwein · · Score: 5, Insightful

    Over 40 hours a week should not be 'expected', it should only be required for emergencies and last minute pushes on big deadlines

    Please understand that emergencies and last minute pushes on big deadlines are to be expected at all times. No overtime means no overtime. If you want to do a good job at leading a team, make it a rule without exceptions.

    As an employer, don't pay for overtime, don't ask for overtime and don't allow overtime. It will ruin quality and cost you more.

    I used to work at one of the big consulting firms and the following pattern was almost a rule:

    1. not finished, stay late
    2. come in late or unrested
    3. be less productive, deliver poor quality
    4. not finished after staying late

    If you see that pattern, stop it at once and follow these simple rules:

    1. everybody is on time each day
    2. no working after 6
    3. max 40 hours a week

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