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Comcast Is Reading Your Blog
Paolo writes "A Washington student got a bit of a shock when he received an email from internet service provider Comcast about comments he had made on his blog. Brandon Dilbeck, a student at the University of Washington, writes a blog and used it to complain about the service he was getting from Comcast. Shortly afterwards he got an email message from Comcast apologizing for the problems and suggesting he might look at a guide it had posted on its web site. Lyza Gardner, a vice president at a Web development company in Portland used Twitter to complain about the company and was surprised to be contacted directly.
Comcast is now monitoring blogs as a way of improving its image among customers. The company was ranked at the bottom of the most recent American Customer Satisfaction Index."
Why should that lady get a call?
She and her daughter made the decision to drive all over bumfuck nowhere to "see it in person" and made the decision to dork around with scads of paperwork for "automated" bill payment instead of just writing a cheque.
If you ask me Comcast should send out MORE bills for $0.01 since its mildly amusing to most of us, and apparently in Bumfuck, Delaware it yields a whole weeks worth of entertainment. In fact, its a boon to this woman and her daughter because they were out in the world meeting new people instead of watching cable all day.