Comcast Is Reading Your Blog

Paolo writes "A Washington student got a bit of a shock when he received an email from internet service provider Comcast about comments he had made on his blog. Brandon Dilbeck, a student at the University of Washington, writes a blog and used it to complain about the service he was getting from Comcast. Shortly afterwards he got an email message from Comcast apologizing for the problems and suggesting he might look at a guide it had posted on its web site. Lyza Gardner, a vice president at a Web development company in Portland used Twitter to complain about the company and was surprised to be contacted directly. Comcast is now monitoring blogs as a way of improving its image among customers. The company was ranked at the bottom of the most recent American Customer Satisfaction Index."

Comments

Ok Lets try this...

[chickenrob]

I'm really upset with my comcast internet. I wish it was much cheaper and even faster.

Re:Ok Lets try this...

[Sponge Bath]

Dear valued customer, we at Comcast wish to address your concerns
and request that you contact our customer satisfaction engineers at 1-800-EAT-SHIT.

Re:Ok Lets try this...

[Anonymous Coward]

Thank you for contacting Comcast customer service. To solve your problem, please try the following steps in order:

1. Make sure that your VCR is turned on.
2. Make sure that the TV/VCR button on your remote is set to "TV".
3. Make sure that your cable connector is attached firmly to your VCR's "Antenna in" jack.

We trust that this will solve any issues that you have with your issue #438475853: I'm really ups....

Have a nice day.

Re:Ok Lets try this...

[stsp]

I'm really upset with my comcast internet. I wish it was much cheaper and even faster.

Dude, according to the comcast article at wikipedia, you won't cause much of a stir with this. The bar's been set a tad higher already. Meet Mrs. Shaw:

On October 15, 2007, a 75-year old Comcast customer named Mona Shaw entered her local Comcast offices with a hammer and destroyed some office equipment before being arrested and fined for damages. Mrs. Shaw was angry and frustrated due to a previous encounter with Comcast customer service in which she and her husband wanted to speak with the manager and were forced to wait outside the offices for two hours before being informed that the manager had already gone home.

Re:Good for them!

[Stonefred]

you don't even have to call the support when you have technical problems

So...

[oodaloop]

somebody else is actually reading my blog? Wow, I never thought I'd see the day my hit counter went to 2.

Re:This could be a very good thing

[Random Destruction]

All I see now is blonde, brunette, redhead.

Comcast is reading your blog.

[thePowerOfGrayskull]

So am I. Be afraid.

Re:Several thoughts spring to mind.

[antifoidulus]

Computers are really good at finding obscure facts. As somebody said, and has been widely quoted: Type in "Find people that have sex with goats that are on fire" and the computer will say, "Specify type of goat."

Um...no particular reason for asking this, but which search engine do you use..you know, in case I want to run that query for.....research.....purposes.

Mod Parent Redundant

[TheRaven64]

Suggesting that Twitter is trolling is so redundant it's bordering on a tautology.

Re: 1-800-EAT-SHIT

[TaoPhoenix]

1-800-328-7448

"High Baby ... Thank you for calling. Beautiful girls on a virtual chat line are waiting for you in their sleek little nighties ... "

Please tell me that's the new voice of Comcast Tech Support.

Re:Is that you Comcast?

[WhatAmIDoingHere]

I can see him walking around with his sign:

"The end is nigh for M$ shills!"

Re:Is that you Comcast?

[SkyDude]

Nothing sinister here. You can remove the tin foil hat.

What fun would that be? How would /. survive without the tinfoil hat brigades?

You DEFINITELY must be new here.