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Comcast Is Reading Your Blog

Posted by CmdrTaco on from the they-want-to-know-about-your-cats dept.

Paolo writes "A Washington student got a bit of a shock when he received an email from internet service provider Comcast about comments he had made on his blog. Brandon Dilbeck, a student at the University of Washington, writes a blog and used it to complain about the service he was getting from Comcast. Shortly afterwards he got an email message from Comcast apologizing for the problems and suggesting he might look at a guide it had posted on its web site. Lyza Gardner, a vice president at a Web development company in Portland used Twitter to complain about the company and was surprised to be contacted directly. Comcast is now monitoring blogs as a way of improving its image among customers. The company was ranked at the bottom of the most recent American Customer Satisfaction Index."

5 of 235 comments (clear)

  1. Ok Lets try this... by chickenrob · · Score: 5, Funny

    I'm really upset with my comcast internet. I wish it was much cheaper and even faster.

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    People say my sig is the best thing about me.
    1. Re:Ok Lets try this... by Sponge+Bath · · Score: 4, Funny

      Dear valued customer, we at Comcast wish to address your concerns
      and request that you contact our customer satisfaction engineers at 1-800-EAT-SHIT.

    2. Re:Ok Lets try this... by stsp · · Score: 4, Funny

      I'm really upset with my comcast internet. I wish it was much cheaper and even faster.

      Dude, according to the comcast article at wikipedia, you won't cause much of a stir with this. The bar's been set a tad higher already. Meet Mrs. Shaw:

      On October 15, 2007, a 75-year old Comcast customer named Mona Shaw entered her local Comcast offices with a hammer and destroyed some office equipment before being arrested and fined for damages. Mrs. Shaw was angry and frustrated due to a previous encounter with Comcast customer service in which she and her husband wanted to speak with the manager and were forced to wait outside the offices for two hours before being informed that the manager had already gone home.

  2. Mod Parent Redundant by TheRaven64 · · Score: 4, Funny

    Suggesting that Twitter is trolling is so redundant it's bordering on a tautology.

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    I am TheRaven on Soylent News
  3. Re: 1-800-EAT-SHIT by TaoPhoenix · · Score: 4, Funny

    1-800-328-7448

    "High Baby ... Thank you for calling. Beautiful girls on a virtual chat line are waiting for you in their sleek little nighties ... "

    Please tell me that's the new voice of Comcast Tech Support.

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