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Verizon Denies DSL Because of Subscriber's Name

Posted by kdawson on from the gravel-in-ya-guts-and-the-spit-in-ya-eye dept.

mikek2 writes "When retired Philadelphia-area doctor and Vietnam veteran Dr. Herman I. Libshitz went to upgrade his dial-up connection to Verizon DSL, he was informed they wouldn't complete the order because his last name contained an expletive. Repeated calls to several levels of management at Verizon failed to resolve the problem, with several managers suggesting he change his last name. It all worked out in the end, after the Philadelphia Enquirer intervened."

1 of 493 comments (clear)

  1. Re:Monopoly by CrazedWalrus · · Score: 1, Offtopic

    Because they're a monopoly, they didn't care to fix it until a newspaper came along with a bag of bad publicity in tow. If there were other options, the customer could have gone with a competitor with more willingness to resolve the problem.

    Monopoly status didn't cause the problem, but it did cause a delay in the resolution. They suggested he change his name rather than fix the problem with the computer. Does that sound like the suggestion of someone who's worried about losing customers?