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Verizon Denies DSL Because of Subscriber's Name

Posted by kdawson on from the gravel-in-ya-guts-and-the-spit-in-ya-eye dept.

mikek2 writes "When retired Philadelphia-area doctor and Vietnam veteran Dr. Herman I. Libshitz went to upgrade his dial-up connection to Verizon DSL, he was informed they wouldn't complete the order because his last name contained an expletive. Repeated calls to several levels of management at Verizon failed to resolve the problem, with several managers suggesting he change his last name. It all worked out in the end, after the Philadelphia Enquirer intervened."

2 of 493 comments (clear)

  1. Verizon in the UK by Jah-Wren+Ryel · · Score: 0, Redundant

    Good thing Verizon hasn't expanded its monopoly across the pond to the UK yet, else the entire town of Scunthrope would be blocked from the net. For the children's sake, of course!

    --
    When information is power, privacy is freedom.
  2. Re:Monopoly by 1u3hr · · Score: 0, Redundant
    Yes, monopolies are overall not good, but not everything bad they do is *caused* by them being a monopoly.

    Being a monopoly means they don't have to care about offending or annoying their customers. So they don't take the minimal amount of care that would have been needed to have prevented problems like this. They can wait until someone makes a fuss, secure knowing that no matter how long it takes them to fix it (or ignore it) that they won't lose any customers, because there is nowhere for them to go.