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Six Questions To Ask Before Telecommuting
Lucas123 writes "With gas prices 30% higher this summer over last, telecommuting is back on everyone's radar. According to a Computerworld story, however, IT and telecommuting don't have a great record of success. For example, citing negative impacts on productivity, HP ended its telecommuting policy for hundreds of workers two years ago, and this year, Intel began requiring more than half the teleworkers in its IT group to report to the office at least four days a week. So before leaping, some questions you should ask as a manager if you're considering telework include: How will you define and measure performance? Will creativity suffer? What about employees stuck in the office?"
Frankly, without someone to poke me with a sharp stick now and then, I wouldn't get much done.
I want to telecommute now.
If each mistake being made is a new one, then progress is being made.
The most important question is...
Can you reboot it remotely. If you physically need to press a button, or change media, you won't be telecommuting.
When our name is on the back of your car, we're behind you all the way!
That's why I don't telecommute, even though I could - I get nothing done.
Well that and I have no excuse as I live a half hour's walk from work.
Most modern servers have facilities to do just that.
I do a day from home each week and use remote tools for everything from power resets to OS installs remotely.
The times you have to touch a server itself in a modern environment is infrequent enough you can work from anywhere most of the time.
Frankly, without someone to poke me with a sharp stick now and then, I wouldn't get much done.
I sometimes wonder how much gets done even when people are physically present, there is a lot of solitaire and web surfing going on in many offices. Perhaps with a rise in telecommuting we can switch to getting paid for generating x amount of work done instead of x hours in the workplace. It would lead to huge efficiency improvements, and it seems the only practical way to quantify "a days work" telecommuting.
We are all just people.
As many on slashdot have pointed out in previous threads about offshoring, one of the main drivers of the high cost of living, i.e. a high salary is the necessity of working in expensive urban areas.
Companies are perfectly willing to take non-trivial jobs and ship them overseas, but seem to be extremely reluctant to let workers telecommute, which would probably help in lowering costs, allowing the jobs to stay here.
Really, WTF ?
Absolute statements are never true
Try THIS link.
Many of these questions should be asked for ANY position, regardless of how much telecommuting is involved. Questions 2 & 3 are relevant to most any job (i.e. "what am I actually paid for?"). #4 & 5 are relevant in any place that has teleworkers, even if it's not you, since they might be on your team, and 6 applies to just about any job situation. It's the "what if things change?" question.
A while ago, I was finishing my degree while maintaining a full-time job. I reached a point where I needed to take time off in order to concentrate on one of my classes - so I did. In those two weeks, it immediately became apparent to me that I could not get things done at home (too many distractions), nor at the library (I have to pack up everything in order to use the restroom?).
So I made the 45 minute trek into work (each way - 1.5 hours round trip) in order to have a productive place to concentrate on The Code. While this is my own experience, I do realize that others can be productive in the middle of the Sahara or in a dimly lit basement. I'm just trying to provide some contrast to this panacea that everyone is painting with telecommuting.
It doesn't work for everyone.
More
so you can make $0 while you wait for other people to do there job so you can get your done.
One page version: http://www.computerworld.com/action/article.do?command=printArticleBasic&articleId=9112621
Look at this: IP KVM.
With many of those products, you can not only remotely control the system (including see the power on self test, modify CMOS settings and even install an operating system) but they have a feature to cycle power as well.
We've been using them for several years now. Works great.
I'm a big tall mofo.
when telecommuting, you will find it VERY difficult to explain being late on any milestone. in office, you are there, people see you 'work', and therefore your excuses (valid or not) has greater acceptance. however when telecommuting, everyone is on the lookout to prevent slacking, and any excuse will have a greater rate of being taken as slacking.
simple as that. milestones, output. rock solid.
Read radical news here
I'm also disappointed that the article called out two examples of companies that back-tracked on their telecommuting arrangements without discussing any of the success stories--and there are many. I realize this is shameless self-promotion, but last month I wrote an article for CIO.com about a small software company, Chorus, that closed all of its offices in an admittedly rather drastic cost-cutting move, and now everyone at Chorus--everyone--works from home. And you know what, the strategy is working out well for Chorus employees' productivity. The company made some mistakes in rolling out the telecommuting strategy, but overall they approached it sensibly, and it's working.
Let's learn from the success stories and not use the failures to promote an anti-telecommuting agenda.
I work from the east coast, for a company on the west coast. I can tell you it isn't as glamorous as people think. It is tough on the employer, and tough on the employee.
Employee:
Your work will encroach upon your personal time, and you will miss that commute time as a way to separate your personal life from your work life. If you work in the same space you play, you will have a hard time separating work stress from your home life. How do you handle design meetings? Code reviews? Staff meetings?
Employer:
Some companies just don't know how to handle telecommuters. How do you know someone is not happy with their job, or is having personal problems, if you can't see them on a daily basis? Another hint: Staff meetings over IM are not highly productive!
-- ...45 minutes later, the 15 minute staff meeting continues...
11:45 (Manager) Joe, what is your status on Project X?
*crickets*
11:50 (Joe) Sorry, I went out to get the mail.
--
Does the company pay for separate work and home licenses for software? Or do they give you a laptop? These are all expenses the company needs to consider.
Overall:
Both the employer and the employee need to spend more time communicating and collaborating, and more time on tools and licenses than when someone is working from the office. Beware.
For the curious, I'd have to drive 1 million miles at $4 a gallon before I spend as much money in gas as I save on my mortgage.
Well, over a typical 30 year mortgage at 50 miles each way per workday, you'll be driving about 624,000 miles so you're already a good chunk of the way there. Add in to that the additional wear and tear on your vehicles, the probability of gas prices rising further, the likely need to have two vehicles instead of one at least at some point, and this ceases to sound very good to me.
If you mod me Overrated, you are admitting that you have no penis.
This is the problem I would worry about. I know I've had to wait for others to do their job (due to their own procrastination, etc) so I could get something done that was due already. Heck, anyone who has done a team assignment in middle school has had that experience.
I have a simple solution to this: every moment I'm working on your project, including waiting on you (and subordinates) because you didn't do what you said you would, I charge you. I'll bill 3 people at once while I wait around. If we pre-arrange that I won't be working during a specific time (because you're busy or whatever) that's fine. But if I am supposed to be fixing your project and I can't because of you, you're still paying.
Of course, you have to be really really good at your job to be able to get terms like that. That's why pretty much no one would be willing to accept those terms. I know I wouldn't hire someone else with those terms unless I really trusted them. And I wouldn't trust them that much without working with them, which I wouldn't do without....
I'm with you. The "let's all bill based on actual work and not just 40 hours a week thing" is great in theory but unless you're the guy everyone else is always forced to wait on it won't work out.
Comment forecast: Bits of genius surrounded by a sea of mediocrity.
In fact, in my experience, the people that matter work wherever they are, and the people that don't matter are never going to put in an honest day.
A good work ethic does not differentiate based on environment.
What has a far more negative effect is being treated like shit in the workplace. I've seen so many devoted, committed, hard working employees let their work go south because they finally realised that there is no fucking point; they can spend all year making a difference for one stupid ill informed management decision to put them back way before where they started.
The saddest thing is it's these fucking managers who go home and 'telecommute', and sit around doing no work, who think that must therefore apply to the rest of us.
But the truth is that a bad manager can do fuck all wherever he is, and the worst thing about that is that sometimes that's better for the organisation than them getting their fingers into the pies and fucking everything up.
I'm the exact opposite. I work for a medical transcription company, managing a team of voice recognition editors/transcriptionists. I work at home, complete telecommute, and I get lots done. I put in a good day's work, I look for and call out problems, and keep tabs on the store basically.
I have the option of working out on the deck in my yard in summers. If I need to travel for vacation or whatever, I just take my laptop and other gear with me and still catch lines while I'm gone, if I'm really good and bored. Try it, you might like it. To me, work is Slack. Or kill me.
Praise "Bob"!
That's the beautiful thing about telecommuting. I've done it. Being free of constant supervision is disorienting at first, but wow, is it ever a relief. It is VERY tempting to watch TV, go hit golf balls, have a few beers with lunch, etc. Eventually, self-preservation kicks in and you realize that you have to get your ass in gear. You become more organized. You plan your day. You learn to push back on spouses/kids/whomever who think it's okay to interrupt your workday with housekeeping requests. IMHO, those capable of it will become more mature employees.
I prefer rogues to imbeciles because they sometimes take a rest.
That is fine if you are a worker drone that produces X widgets per hour, or answers Y calls per hour. Having a job that does not lend itself well towards telecommuting is GOOD. It means you are valuable for something more than what can be written down in a procedure and shipped overseas. Personally, I don't want my work intruding on my personal space. Because sometimes work sucks, and when it does my home is where I go to get away from it and relax.
I Heart Sorting Networks
I didn't check your math, but you are RIGHT about your point. People only think things through the first step, but if you add up the additional costs, sometimes what appears to be a financially smart move actually is not. And don't forget the non-financial costs of living farther from work... having to spend more time in the car, instead of doing whatever you like. And also the fact that you are more likely to get into a car accident, since you spend more time on the road. Or what about the health toll? So you get home later and you only have time to eat fast-food for dinner, or don't have time to go for a jog or work out?
I Heart Sorting Networks
so I can mow the lawn,walk the dog,read a book,go jogging,build lego creations with my nephews,take a walk in the park,make a sandwich,etc while I wait for other people to do their job so I can get my done. I'd rather it that way then waiting for someone else, while pretending to be busy in a cubicle. Either way I'll likely have to work after business hours if I am kept waiting too long, but if I am waiting in my home, then those delayed hours aren't detracting so much from my home life.
We are all just people.
Finally, someone is willing to tell the truth about those deadbeat American IT workers!
As we all know, Americans don't want to work.
Yes! All they want to do is stay home and take care of their annoying little brats or work on stupid crap, like having a life.
Well, this country wasn't built on that bunch of shit!
So, Computerword, with their history of protecting corporate and management self-serving interests (and that's a good thing), is on the ball with this fine article.
A brief synopsis:
Fuck you, you lazy motherfucking American IT worker-motherfuckers!
Management wants face time bitch. Don't make me slap you!
You work from home? You're a deadbeat. You're fired. Fuck you!
I am a manager. I get paid to show other managers that I got bitches working for me.
I don't give a fuck what you do at home. That's "home". That's not work.
I need you bitches to be here so when the Indian outsourcing mofo's show up, you can tell them what the deal is.
I am not paying you to have a life, bitch... Fuck you! ...
Also, other recent Computerworld articles you might be interested in:
How to suck your manager's dick.
How to make your manager feel good about firing you.
How to help the outsourcing company get rid of you faster!
Words of wisdom that don't mean dick: "deliverables", "resource", "timeline", "paradigm shift", "bring it to the next level", Use them!!!
How to get ahead by sucking dick and fucking people over.
How to fuck your workers and have them apologize for it.
Back stabbing for dummies
All that and much more.
So, let it be known that satan666, of Slashdot, has overwhelmingly endorsed this fine Computerworld article!
Fuck you and goodnight!
I'm very pro-telecommuting, but I can understand why it fails for so many people.
Reasons it works for me:
- I'm a developer, and almost all the jobs we see are one-man gigs - it's not a team development kind of company.
- I communicate via email and phone, and rarely attend meetings. I just take the specs and produce the app. Client interaction is very limited, mostly handled by our dedicated sales and support guy (our human shield!)
- I'm self-motivated. If I'm working 9-5, then I'll work 9-5 from home too, and the wife can pretty much pretend I don't exist during those hours.
- I live with the wife, but we have no kids
- I have a ridiculously overpowered workstation, and I know how to use it
- I can focus better with some background music, and the headphone thing just doesn't cut it, compared to my nice speakers
- I actually find the office distracting, since we're all quite rowdy and jocular (think Animal House)
- If a box barfs or panics, I can always hop in a cab and fix it - IF it happens! If it's mission-critical, the appropriate KVM-IP and/or remote-reboot gadgets be acquired.
Turn all of those things around, and you'll get all the reasons why some people can't telecommute. The noise, the distractions, the plentiful opportunities for laziness - some households just aren't suitable for work.
Me, I work all the time. I have private contracts, I build web sites, I produce music - my home is my office. Another little bit that helps is my job is a 10 minute bike or bus ride away, so I don't care about travel time. I telecommute because I like it, and I wish I could do it more because I think I could accomplish more work per week. I'm comfortable at home, no need to buy lunches (not a pack-lunch kinda guy), and since I'm so used to working here, my brain subliminally shifts into high gear - at the office I'm always kinda half-dazed, the environment just doesn't suit me.
One day a week will accomplish nothing. It takes a while to get into the telework mindset, it's a psychosomatic thing - working from home is like trying to change your sleep schedule: the first few days will be chaotic, but over time you get the hang of it and you're back to sleeping/working like you always did.
I could write a book on the topic, but really most of it is just common sense. Make a list of your reasons why you want to telecommute, then make a list of goals or success indicators. If you hesitate while writing either list, then telecommuting is not for you.
-Billco, Fnarg.com
I telecommute one day a week, and, when it comes to getting my jobs done (as opposed to responding to interruptions that I admit also sometimes need to be taken care of) I typically get more done at home than at the office. Today, though I got off to a slow start, I put in a good 8 hours, not needing to stop during for lunch, able to spend a couple of breaks outside in the good weather with our dogs and my son, and finishing some calculations that I haven't had a chance to start for the last two weeks. It also seems to help make the rest of the week in the office much more productive, as it breaks up the drag of what can sometimes otherwise become a monotonous daily routine.
Exactly, and I'm up front with it. Last productivity meeting with the new bosses I sat there and said... I work 2 hours a day, the other 6 I screw off. They know what I do, I laid out a nice huge list at their feet and also mentioned that they would have to hire 2 people at my rate to replace me. I'm arrogant about time because micromanagers are worthless (I said that as well) and when I am needed I work with a vengeance. If you give me useless busywork, I'll do it crappy or not at all.
I did this the last 5 times I had a productivity meeting with new owners and always end up promoted. Just be up front with them and hold no punches, managers worth working for understand it.
Do not look at laser with remaining good eye.
I'm not a programmer, I'm a translator, so my work is automatically telecommuting.
The price you pay for your work hours not detracting from your home hours is your home hours not detracting from your work hours. The clock doesn't get to watch you, but you don't get to watch the clock, either. When those people finally get you that work you've been waiting for, suddenly the pressure's on you, and no one's interested if it's already nine at night (and you've already had a coupla beers).
What if I do the same thing, and I do get different results?
Telecommuting should be easy to do, arrange, and should be a top-notch way to get high-quality work out of employees. I attribute the most basic problem with telecommuting failures to be a lack of a manager's ability to accurately identify what a good metric is, with respect to measuring production. As a corollary to that, most managers (in my experience) are concomitantly unable to recognize good from bad performers, since the metrics that are used fail to correlate with productive work. If you can find a management chain that has a solid understanding of the workflow, the requirements of the product or service being offered, and can accurately set milestones along the path to whatever the work goal is, you should be able to do nearly all IT work remotely, all the time.
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. (Einstein)
It just so happens that tomorrow will be my first day back in the office after about a month and a half of telecommuting. For me, it's been a pretty bad experience. I don't like driving in Atlanta traffic every day to get to work, but for someone like me it's better than the alternative.
Measuring work metrics has never been an issue; in my industry, and especially at my company, customers are very, very quick to complain about the slightest problem. So if that server doesn't get fixed or if that database is acting up, they'll call in, the support queue will back up, the emails will pour in, and it will quickly reach my boss's attention. Combined with our ticketing system and small-office, close-knit atmosphere (e.g., communication), I've never been concerned about anyone thinking I'm not doing my job.
No, the problem is actually finding any motivation to do work. It's far too easy to roll out of bed at the last possible minute, stumble into the computer room, and sit there in your pajamas feeling like Hell because you haven't showered or dressed. You've got a host of video game at your fingertips. There's a case of beer in the fridge calling your name. Your cats are cute and want attention, or they're knocking things over to ruin your concentration. The jerk in the apartment upstairs is riding his pogo stick again. In short, there are a million little distractions at home, which aren't at the office, which will prevent you from really focusing on anything productive.
Beyond that, I don't like work. It's not my job, or the people, or the company -- those are all fine. I'm just one of those people for whom work is a necessary evil. I therefore require a distinction between work life and free time, and the blurring of the two is extremely uncomfortable. Particularly when a user gets obnoxious enough to the point where they get sent to me -- now I have to talk to them on the phone, and it's like they're invading my home! My home, where I live. Where I come to play with my toys.
Furthermore, the tools available to a home worker are, at least in my experience, never as good as what's available at the office. If I need information now I don't have to wait for a coworker to maybe respond to an IM when he gets around to it -- I can walk down the hall and ask. I have direct access to our servers and such, without the need for ssh over VPN which is about as snappy as the days of dialup BBS. When someone wants my help they generally come ask for it, and if they see I'm with someone else they wait, as opposed to my having to manage six ongoing IM sessions with various people at once. I don't need to wait for endless back-and-forth emails from the salespeople to try to get a straight answer -- I can just waltz down there and yell at them myself. Plus, just going to the office means I've already showered, dressed, and had some time (the commute) to wake up and become human. At a proper desk in a proper office environment I feel like I'm at work and I can focus enough to get into the groove of whatever I'm doing.
And finally, there's a social aspect of work. Working from home means spending the vast majority of your days completely isolated. It only takes a few days of your friends being busy so you can't go out at night, and suddenly you realise you've spent the past week without any human interaction whatsoever except the cashier at the grocery store. That wears thin very, very quickly.
I expect I'll get more done tomorrow at the office than I have for the past week at home, or at least, it'll feel that way. That having been said, I'm not looking forward to waking up an hour earlier.
mirrorshades radio -- darkwave, industrial, futurepop, ebm.
I worked at home 3 days a week for about a year. I didn't have a problem getting down to work and the type of work I did--working on the internal web site--either it got done or not so it would be easy enough to determine if someone was goofing off. On the plus side, it saved me a 60-mile round trip commute on those days. I was also able to organize my in-office duties of helping people and meetings so I didn't get constantly interrupted. I was the only technical person in our group so there was no one I was leaving behind to get jealous because my duties were so different from everyone else. My job was ideal for telecommuting. However, I wonder if telecommuting help lead to my eventual layoff. We changed managers...the main problem became, I think, that he thought I was a shared resource. IOW that the monies that paid my salary were shared by the other regional managers who used me to keep their web pages up. Then he found out I came out of his budget. Even though I did work for several regions/sections in my group, this manager's idea of a web page was just uploading documents and putting up a link. It wasn't promoted or to be used to help people--more like a file storage. There was no one else to take over my work, but this manager just didn't care that it got done or left other regions in the lurch. So if you telecommute, beware this: Be sure you 'toot your own horn' and make sure upper management knows all the important work you're doing and your contributions. Otherwise it can be "out of site, out of mind" and when cutbacks come up, if they don't value your work and they don't see you, they might just feel cutting you won't hurt the workload.
If you've never been modded as "flamebait" or "troll," you've never tried to argue a minority viewpoint here!
I could write a whole article on this subject, but I will try to keep my comments brief.
I work in the software industry and for 22 years it was all "work from the office". For the last 5 years I've been working from home with a virtual team, spread around the globe, of people also working from home. We rarely physically see each other, but we communicate often.
As people have already posted, telecommuting is not a panacea and is not for everyone. Just like any other endeavor, in order to do it right, you need to think about what you're doing, why you're doing it and try to build a working environment that is as productive as possible for everyone.
Here are some thoughts about whether telecommuting might work for you:
1) Where do you get your motivation/focus/inspiration? If you get your energy from being around and working with other people, then working remotely is probably not the best option for you.
2) Can you be productive and still have a personal life when working solo? If you have trouble being self-focused, motivated and managed, then telecommuting may be a problem. Some people really do need separation from work and having work and home in the same space means that you never start or stop working. That would be bad.
3) How does the company/organization compensate for the fact that it's workers are remote? The three biggest issues with telecommuting are communication, communication and communication. Do you have the proper hardware, software and telecomm setup to make you productive and comfortable remotely? How are inter-group meetings and status managed, and does it work? How is the manager-employee relationship handled, especially around priorities, expectations and evaluations (regular communication or "annual surprise!")? There are significant repercussions to telecommuting -- make sure that you have thought them through before diving in.
4) Are the company processes and procedures oriented to facilitate telecommuting or not? Telecommuting sounds great, but if "all of the real action" only happens in the office (think forms, training, approvals, meetings, planning, etc.), then working remote can really be counter-productive.
I don't buy the "you won't be productive if no one is watching" nor the "you'll be super productive if you can just stop commuting". They are both myths. Productivity is a combination of personal motivation/self-management, the working environment, and the commitment/thoughtfullness/focus of the company/management to enable productivity in their employees. If those three things work, then telecommuting can be great. If those three things are not working, then it doesn't matter where you work -- you are not going to be very productive.
So, like any situation, you have to look at the pros and cons. Maybe telecommuting works for you, but not for your company/organization. Maybe it works, but not 100% of the time.
I do think that companies that are not thinking about telecommuting are really missing an opportunity. It can enhance people's lives, improve employee retention, reduce corporate costs and improve productivity. But telecommuting can also be a nightmare if not well thought through and openly discussed.
I've participated in and managed remote teams for several years now. I'm happy to answer people's questions or provide suggestions if you want to contact me directly.
And for some of us, work is where we go to get away from home. :-)
Dear Slashdot: next time you want to mess with the site, add a rich-text editor for comments.
I'm the exact opposite.
When I am at home, co-workers can't waddle by my desk and start talking about the weather, or a football game, or what they're going to do that weekend, or some other thing that is wasting my time. And let's not get started with the pointless meetings.
I grew up with a good work ethic; I suppose that I'm lucky. I work from home three days a week. Those are the three days that I actually get things done. I can start working, get into a groove, and pump out large amounts of good code, or get testing done, or debug problems.
The two days in the office are a complete waste for me.
Love sees no species.
Personally, I think the freedom to telecommute as needed is indeed a major productivity boom - the person telecommuting (and only that person) can and should balance whichever way is more productive for the task at hand.
But I'm skeptical of absolute claims of greater efficiency - or of attempts to prescribe X days per week, or to use it as a way to save office space, for that matter.
Efficiency depends a lot on too many factors that are context-dependent: the exact work that you're doing, the work environment, technical reasons, etc.
Sometimes you're lucky and you have a good chunk of uninterrupted, isolated work to finish - and indeed you can be much more productive. But other times, there is a bunch of communication that needs to happen to enable the real work, and human presence just makes a thousand things easier (and faster). Remote communication also can limit your awareness of other people's work, which will affect you one way or the other. And sometimes you just need to access resources which are a hassle to get to through a VPN.
So far I prefer to telecommute about 1.5 days a week on average for the same reasons: I could get a lot of stuff done uninterrupted, and it balances out well enough.
I do understand the parent post's issue, though - I get as easily distracted as anyone at home. But just separating a 'working environment' tends to do wonders for that.
Humans are creatures of habit, so we tend to associate environments with their most common activities and mind-frames.
I've found just getting out of the house and working from a cafe or anywhere with net access does wonders for focus, because my home is most linked by habit to free time. For some people it is just the opposite.
Freedom is the freedom to say 2+2=4, everything else follows...
I don't get paid by the hour, but I do get evaluated on my actual output as opposed to how many hours a day I keep my office chair warm.
As it is my only real problem with working from home is that I don't feel productive, even though I only spend an hour or two a day working anyway. I'm allowed to telecommute, but I generally avoid it unless I have reason to do so. I feel guilty if I'm goofing off at home, but I'll quite happily goof off at work. As long as my bosses don't care, neither do I.
That depends. Do you translate Russian?
1/3 of jokes get modded OT. If you get the joke, mod 1 in 3 insightful/interesting/underrated to restore karma balance.
I'm the exact opposite.
When I am at home, co-workers can't waddle by my desk and start talking about the weather, or a football game, or what they're going to do that weekend, or some other thing that is wasting my time. And let's not get started with the pointless meetings.
I grew up with a good work ethic; I suppose that I'm lucky. I work from home three days a week. Those are the three days that I actually get things done. I can start working, get into a groove, and pump out large amounts of good code, or get testing done, or debug problems.
The two days in the office are a complete waste for me.
I agree... I actually get MORE work done at home. I've worked from home for about 2 years now... it was several days a week, but for the last 6 months has been full-time. I work for a VERY large bank, and they have a fantastic policy on it. I live in Arizona, but work east-coast hours because that's where most of the team is. If I had to drive into the office (23 miles 1-way) I would be miserable. That would be almost 2 hours a day WASTED on driving.
I work more hours when I work from home - and I'm ok with it. I fill up my car maybe once a month. I am on conference calls a lot during the day (project management) but if I'm on a call I don't need to be on - I can hang up! We use IM (MS Communicator - ugh) and email, phone, livemeeting, etc.
It does take getting used to though. You learn to recognize voices when you're on a call with 50 people, even though you may never meet them in person. You have to make yourself productive, keep track of tasks. It makes your job so much easier if you learn how to communicate clearly over the phone/email/IM. I feel that I have matured greatly as an employee. I usually eat at my desk anyway. I have my comfortable setup, the lighting I like. I can keep work/home computing separate... instead of checking personal email or websites (like Slashdot) on my work computer I can switch over to my personal one on the KVM and check it. If I need to go to the Dr or dentist, which are close to home, I don't lose as much work time.
The greatest thing about it for me? I still keep a work/life balance, and it is mostly under my control. I am up and working at 6:15 am, but I can still see my kids when they get up. When I am done working around 3 or 4 PM, I am HOME. No horrible commute to deal with or dread every day. I get to spend quality time with my family, and that makes me really appreciate my employer, and therefore I want to do good work for them. THAT makes for a good employee.
My beliefs do not require that you agree with them.