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Sony Recalls 73,000 Vaio Laptops Due To Burn Worry

alphadogg writes "Sony is recalling 73,000 Vaio TZ laptops because of a possible manufacturing defect that may cause them to overheat, the US Consumer Product Safety Commission said Thursday. The recall relates to a problem with wiring near the computer's hinge, which could short-circuit and overheat in certain circumstances, perhaps burning the user. One person has suffered a minor burn as a result of the latest defect, and Sony has received 15 other reports of overheating computers, according to the Commission."

32 of 115 comments (clear)

  1. Sony by antivoid · · Score: 3, Funny

    Sony having a defective laptop? I've never heard of that happen. Sony products are perfect.

    1. Re:Sony by AKAImBatman · · Score: 5, Interesting

      You joke, but I used to purchase Sony products because they represented quality. Need a top of the line Palm Pilot, CRT, television, laptop, CD player, etc.? Sony was the place to go.

      These days Sony's quality IS the joke. :-(

    2. Re:Sony by PawNtheSandman · · Score: 5, Funny

      Sony and IBM are the only electronics I will buy because of their superior quality and affordability.

    3. Re:Sony by Linker3000 · · Score: 4, Interesting

      ...possibly true for hifi, TVs etc., but having once worked for a Sony laptop repair shop I can say that the evidence suggests they have never really perfected the art of laptop design - bits fall off, break, or the system boards/screens develop early life failures.

      We used to repair Sony, Toshiba, Dell, Compaq, IBM etc. and he Sonys were the worse for 'it just happened' faults as opposed to 'I dropped it' or disk failures etc.

      --
      AT&ROFLMAO
    4. Re:Sony by oldspewey · · Score: 5, Interesting

      Sony inhabits a small but select club for me - companies who's products I outright boycott. Some companies have made it on my list due to shitty products, some due to shitty customer service, some due to shitty business/social/environmental policies, and some due to various combinations of all the above.

      I think that I may hate Creative just slightly more than Sony due to profound psychological trauma I suffered as a result of their hardware and drivers ... but Sony ranks right up there.

      --
      If libertarians are so opposed to effective government, why don't they all move to Somalia?
    5. Re:Sony by jadedoto · · Score: 2

      There should be a mod for "Sad but true".

    6. Re:Sony by MBGMorden · · Score: 4, Informative

      Sony made PDA's that ran the PalmOS (the Clié series). They were generally regarded as a very desirable/quality version of a Palm.

      Since they ran the same OS/software, it's obvcious that the GP was referring to "Palm" the platform and not the brand of device.

      --
      "People who think they know everything are very annoying to those of us who do."-Mark Twain
    7. Re:Sony by PawNtheSandman · · Score: 3, Informative

      Not to mention Sony is a member of every **AA anti-piracy group out there.

  2. manufacturing? by seanadams.com · · Score: 4, Interesting

    The recall relates to a problem with wiring near the computer's hinge, which could short-circuit and overheat in certain circumstances, perhaps burning the user.

    That sounds like a design defect, not a manufacturing defect.

    1. Re:manufacturing? by Rayeth · · Score: 4, Insightful

      Manufacturing doesn't just put wires wherever. This is clearly a case of Sony calling it a manufacturing defect to cover their legal asses in case of Class Action lawsuits.

      They can then allege that this was only in X thousand laptops because they were built wrong, not because they were designed to be wrong.

  3. Inverter by Ethanol-fueled · · Score: 3, Funny
    From TFA:

    The overheating could be caused by misplaced wiring near the hinge, or if a screw in the hinge falls out and short-circuits the wires.

    Nice, that's usually where the inverter is. The only better way to make a true Sony-style exploder would be a short across the battery terminals!

  4. it blew up in my pants by antivoid · · Score: 5, Funny

    I had a sony walkman once, it blew up in my pants. did wonders for my sexlife.

    1. Re:it blew up in my pants by evil+agent · · Score: 5, Funny

      In my experience, women tend to be disappointed if it blows up in your pants.

      --
      End transmission.
  5. Sony's latest anti-piracy trick. by serviscope_minor · · Score: 4, Funny

    Apparently, the famous CD rootkit wasn't good enough at preventing piracy. Well, this new tool in the fight will burn your fingers clean off. I'd like to see you try to pirate a CD when you can't even pick it up.

    --
    SJW n. One who posts facts.
  6. To see if you're affected... by FooAtWFU · · Score: 4, Informative
    you're supposed to visit http://esupport.sony.com/fixmypc. Unfortunately, that just takes you to a page which says 'This is a test'. That's Sony quality for ya!

    guess i'll need to wait until I can call their hotline or something. (1-888-526-6219 if you're that interested...)

    --
    The World Wide Web is dying. Soon, we shall have only the Internet.
  7. Well, at least... by sm62704 · · Score: 3, Insightful

    At least they weren't shipped with rootkits! Well, I THINK they weren't but how could you know?

    I know that after being rooted by a music CD, I'll never have a Sony product burn me (except maybe my TV, which I bought before being burned by XCP). Once bitten, twice shy. Other corporations should take heed.

    --
    mcgrew's razor: Never attribute to stupidity that which can be explained by greedy self-interest
    1. Re:Well, at least... by 93+Escort+Wagon · · Score: 2

      At least they weren't shipped with rootkits! Well, I THINK they weren't but how could you know?

      I know that after being rooted by a music CD, I'll never have a Sony product burn me (except maybe my TV, which I bought before being burned by XCP). Once bitten, twice shy. Other corporations should take heed.

      I was thinking the exact same thing - given Sony's track record regarding PC software, why on earth would anyone buy a computer from them? For all we know there could be a custom BIOS that triggers the injection of rootkit code into your OS.

      --
      #DeleteChrome
  8. Re:I'm confused by Anonymous Coward · · Score: 3, Funny

    What the hell was that?!? Don't you ever try to be funny again, EVER!

  9. Not surprised by CSMatt · · Score: 4, Insightful

    The recall relates to a problem with wiring near the computer's hinge, which could short-circuit and overheat in certain circumstances, perhaps burning the user.

    Users generally get burned for buying Sony anyway.

  10. Re:I'm confused by krakelohm · · Score: 3, Funny

    Ahh he is probably just a little worked up because his Vaio ignited his balls.

    --
    You are all a bunch of idots.
  11. I remember when Sony used to make good stuff by pembo13 · · Score: 4, Interesting

    What ever happened to that? My dad has a Sony tv that he got around when I was born. When I hit about 12 he got a new Sony tv. And it died, and the old one is still ticking.

    --
    "Thanks for all the money you paid to us. We've used it to buy off ISO among other things" -Microsoft
    1. Re:I remember when Sony used to make good stuff by bryce4president · · Score: 2, Insightful

      I think their quality started becoming a joke about the time they put out their XPlode line of car audio equipment. Sony used to produce car audio systems that were really good back in the day, I think this was a company wide shift in focus. Increase sales volume on lower cost equipment and they cut their quality in the process.

    2. Re:I remember when Sony used to make good stuff by Anonymous Coward · · Score: 3, Interesting

      Several things.

      1. Production was outsourced to China-- to remain cost-competitive, and especially under Sony's now US-executive leadership, most of their products are now made in China. While China's quality has improved tremendously, it was pretty bad at first, and still isn't really up to par with Japan.

      2. OEM components-- unlike the days of the Walkman where Sony could've made all the ICs themselves, today if you hope to build a computer, MP3 player, etc at anywhere near an affordable price you have to use commodity components made by someone else that you do not have control over. Consider Apple/Dell/HP and the NVidia mobile GPU failures, for example. Even if Sony wanted to make the highest-quality, made-in-Japan perfection of a notebook they could, they would still only truly make the case, and most of the components would come from OEMs in China whose quality is beyond their control.

      3. Competition. Back in the days of the invincible Sony TV, your other choices weren't significantly cheaper. But as non-Japan Far East manufacturing came online, competing products could be offered for so much ridiculously less than what Sony was charging, they had to not only accept a profit margin loss, but begin to make changes to reduce the cost of their products, and quality is part of that.

      4. Short product life cycles. Whereas the TV, Walkman, etc were stable designs that were perfected over many years, new technology evolves and changes so quickly that getting a "stable" product line might never quite happen. Even manufacturing techniques are changing rapidly and that too can impact things-- see the XBox 360's high failure rate due to the solder material and technique used, much to MS's surprise.

      5. Leadership changes. Sony used to be controlled by Japanese engineers. Now, it is controlled by mostly American marketing/management types who put "media" ahead of quality and technological innovation. This is true for the industry as a whole-- see the demise of HP from a hardcore engineering company to something vaguely resembling the old Packard Bell. In the end, hardcore engineering companies, like the old Sony and HP, happened because people cared about what they were creating and the process that went into it. But what these companies have become was due to people who put short-term profits and the advancement of their own personal careers over all other factors. It is hard to be a technological innovator when you lay off most of your innovators to make the Q2 results look better.

  12. More than 73,000 by Spad · · Score: 4, Informative

    Up to 440,000 laptops now.

  13. Just remember to... by pandrijeczko · · Score: 3, Insightful

    ...take off all those illegal Sony Music MP3s you've downloaded before you return it.

    --
    Gentoo Linux - another day, another USE flag.
  14. Re:Sony's QA programs lacking in other areas too by zappepcs · · Score: 5, Insightful

    I know exactly what happened. Follow along. Prior to about 1990, most electronics systems were made of more parts (less system on a chip type stuff) and the technology for putting those parts together was different. When you use a 4-7 layer board, with lead containing solder, and few if any surface mount components, the connections are more reliable. Some might argue, but it's true. The technology for using lead free solder and surface mount components is almost an art. You're not going to get joe at the tv repair shop to fix your mp3 player very often these days. Consequently, design techniques and technology also changed. Reliability is not something they design in for the 'lifetime' of the device because life expectancy is not 15 years any more, it's about 3 years tops. It's not designed for obsolescence, it just happens that way, so 15 year reliability is not a big bonus anymore.

    With surface mount components and technology, most consumer devices have become 'throw away' technology. That is to say it's cheaper to build a new one than to repair the broken one. It's been that way for some 15+ years. So it has become a gamble: make something that lasts long enough for the next model to come out, just replace any defects. Most "repairs" in the last 15 years are nothing more than putting a new case on the outside. Note that Apple has had some problems as have other manufacturers. The Razor sucked as an example.

    Despite many such failures in consumer products, I have yet to find anyone complaining bitterly about Panasonic or sharp. Does anyone have horror stories from them? Sharp makes the Sidekick, and I have to say I'm rather impressed with that product.

    This is why extra warranty time is a rip-off. If the product is going to fail, it will fail in the first year, if not, it will probably last for 7+ years... well past typical usefulness to most markets.

    RoHS in manufacturing programs are also causing things to happen that will bit by bit reduce long term reliability. That's just how it is. Perhaps some nanotech will come along to fix the problems induced by current manufacturing technology trends. I hope so.

  15. Re:Is a general problem by mea37 · · Score: 4, Insightful

    I think the recall relates to something more than the general trend toward laptops running hotter...

    But to your point, a few things.

    First, heat as waste energy... well, sort of. All of the energy that goes into your computer comes back out. (Remember, using energy doesn't mean the energy is gone.) If we exclude the energy that's deliberately converted to light for the monitor, a good chunk of that is ultimately coming out as heat regardless of what happens to it in the mean time.

    Yes, a more energy-efficient processor (and other hardware) will run cooler, all else being equal. However, dividing the energy that goes into a computer into "useful" vs. "waste heat" isn't really accurate.

    But my real point is, it's not as if a laptop today is equivalent to a laptop 5 years ago except less energy-efficient. Newer laptops are smaller, which makes it harder to dissipate the heat generated. Also, processors are faster (and by other measures "more powerful"). Transistor counts go up, so does power consumed... and again, "consumed" mostly means "dissipated as heat".

    I wouldn't say that we're "designing hotter laptops"; I'd say we're designing smaller/faster laptops and increases in efficiency haven't kept up wtih the level of cool running we'd become acustomed to.

  16. Re:I have a question... by ColdWetDog · · Score: 2, Informative

    Why doesn't a laptop battery do something intelligent way before it explodes, for example? I should expect to be able to short circuit externally or in several places internally and the worst case behaviour be that it blows a fuse, permanently disabling the battery. Why do the vents that are supposed to prevent explosion seem not to trigger until enough pressure has built up that someone directly above/below one is likely to get injured?

    Well, there are multiple levels of protection in lithium ion battery circuits, they don't always work... There should be a fusible link in the battery pack itself that protects against a full on short. There are current limiters in the battery supervisior circuits. The earlier recall of the exploding-Sony-battery was due to little tiny metal particles in the battery shorting the cell out directly - failing before the failsafe circuitry if you will. But I think this particular failure was just a semi chronic overheat situation that fried some components slowly and caused a failure.

    The problem with monitoring the power draw from the BIOS / OS is that if the hardware decides to fritz out, it just might forget to tell the software about it.

    --
    Faster! Faster! Faster would be better!
  17. 73,000 or 440,000? by PalmKiller · · Score: 2, Informative

    Here they say its more like 440,000 recalled. I expect a little variation, but this is a major difference...makes me wonder if one is talking about worldwide, and one local. http://news.bbc.co.uk/1/hi/business/7598344.stm

  18. Sony optical drives by rajafarian · · Score: 4, Funny

    I specifically buy Sony optical drives because

    1. I've generally not had problems with them and

    2. I get a real good chuckle when I make illegal copies of audio discs recorded on their label.

    1. Re:Sony optical drives by Matt_R · · Score: 2, Informative

      My boss had a Sony laptop that wouldn't read TDK CDRs. It worked just fine with the Sony CDRs...

  19. Give Sony Some Credit. This is More than Dell Did by absent_speaker · · Score: 2, Interesting

    We should give them some credit. Dell ignored their issue until Jarvis really hammered them. I'd seen a least a dozen incidents of dell's starting fires. At least Sony admitted the problem and initiated the recall before their customers started having real issues.