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Which Vendors Do You Trust For PC Parts?
CaryTheSane writes "After six years, it's finally time for my old Pentium 4 to retire to web browsing duties, and I want a new gaming PC. I'd like to build my own this time, and I've scoped out most of the parts I want for a moderately high-end system. Which online vendors have you used before that you trust for parts? I've dealt with NewEgg, and I like them, but I live in Tennessee, a state in which they have a presence. Unfortunately, this means they have to hit me up for 9.5% sales tax. That really eats into my system build budget, so I'm looking for alternatives. I'd like to use the fewest number of vendors (preferably only one), so that all the parts arrive at the same time and I don't have one part's 30-day return policy run out while I'm waiting for parts from another vendor to show up. So, which reliable and economical parts vendors do you recommend?"
Conversely, are there any you'd recommend avoiding?
Can you ship it to someone out of state and pick it up there?
I love Newegg, you may also want to look at pricewatch.com
it may not be all from one vendor, but you may find a vendor who has everything you need.
sig?
Don't forget to look at some local stores - Sam's, Best Buy, OfficeMax, Staples, Office Depot, etc..
I used to buy from Monarch Computers in Georgia; shame they're not around any more.
I've never had a problem.
So, you are basically confirming the original statement that if they don't screw up your order, then they are as good as any other merchant who does not screw up your order.
Third here.
This is some of the communication I had with them....it didn't get any better.
We sincerely apologize for the situation that you encountered. We just saw the comments that you left on Resellerratings.com. We are dismayed over your perception of our company, and the feedback you posted. We are dedicated to satisfying our customers, in hope of making them âoelifetimeâ customers. If you would, please respond with details of you latest situation, and how, within reason and the boundaries of our contracts, we could make TigerDirect a place of business for you again.
Sincerely,
XXX XXXXXXXX
Customer Service/Web Response
Most of the problems I have had with your company started with the purchase of this item:
http://www.tigerdirect.com/applications/searchtools/item-Details.asp?EdpNo=3564505&sku=TSD-500AS5
As you can see as the top of this product info it states:
Seagate Barracuda 7200.11 500GB Hard Drive - 7200RPM, 32MB, SATA-300, OEM
The 32MB is the spec for this drive's cache. However, when I received the drive, it was labeled 16MB. I sent it back, again and again continuing to receive the wrong product. Finally in frustration, I stopped returning the drives, and settled for you had shipped me even though it wasn't what I purchased and of lesser value. I even opted to keep the two additional drives I had been sent to replace the last set, meaning I was paying for four, not two drives, that weren't what I ordered simply to get this behind me. I received a bill in the mail for these additional two drives and I called in and asked them to bill my credit card on file and was told they would do that.
At that point I thought the fiasco was over, but then just a couple of weeks ago I received another call stating my account had gone into collections. Finally after much time spend on the phone and speaking to customer service representatives and managers, I finally got some person to actually bill me for the product instead of just saying they were going to bill my card then send me to collections when they didn't follow through. On top of all that, I was billed something like $7.50 for late fees. That just bothers the hell of me since it was tigerdirect's own problem and inability to correctly process transactions that caused the dilemma.
The $7.50 or whatever really isn't the issue, I wouldn't even notice that was gone from my bank account. The issue is that this event in conjunction with several other problematic transactions, have left me with a large amount of doubt as to the honesty and integrity of your company for several reasons:
* You shipped me a different product than advertised
* Your representative's stated that the specs on the product I received were correct, as opposed to the specs listed in link above.
* If the above is true, then tigerdirect engaged in false advertising. Bait & Switch
* Your frontline representatives were incapable of resolving this matter in regards to both billing and sending the correct product.
* It is very time consuming to find someone capable of resolving problems. It is so time consuming it is easier to ignore problems related to tigerdirect rather than pursue them.
Like most consumer's, when given a choice between equal products, I'll chose the less expensive option. Once I have experienced quality transactions with a company, I'll continue doing business with them even if their price isn't always the best. That company will no longer be your company. In my mind, TigerDirect is now to internet sales what Best Buy is to a brick and mortar store.
brandelf -t FreeBSD