Extended Gmail Outage Frustrates Admins

CWmike writes "A prolonged, ongoing Gmail outage has some Google Apps administrators pulling their hair out as their end users, including high-ranking executives, complain loudly while they wait for service to be restored. At about 5 p.m. US Eastern on Wednesday, Google announced that the company was aware of the problem preventing Gmail users from logging into their accounts and that it expected to fix it by 9 p.m. on Thursday. Google offered no explanation of the problem or why it would take it so long to solve the problem, a '502' error when trying to access Gmail. Google said the bug is affecting 'a small number of users,' but that is little comfort for Google Apps administrators. Admin Bill W. posted a desperate message on the forum Thursday morning, saying his company's CEO is steaming about being locked out of his e-mail account since around 4 p.m. on Wednesday. It's not the first Gmail outage. So, will this one prompt calls for a service-level agreement for paying customers? And a more immediate question: Why no Gears for offline Gmail access at very least, Google?"

Comments

Betcha

[iminplaya]

Nobody saw this coming, huh? He he he...sorry man... ha ha ha... really I am... HAHAHA... No, I'm serious... BWAHAHAHA!!!

Re:The benefits of cloud computing

[Jerry Beasters]

So we're voting things insightful that are patently untrue now?

Beta?

[tuituiman]

My business pay for use of Gmail. And when it goes down so do we. That's not such a good thing considering we're a Funeral Palour, and without e-mail we can't embalm, prepare, run a post mortom etc as our paperwork comes through the system. I realize Gmail's in Beta, but they have defined their own definition for "Beta", which basically frames Gmail as a full stable system with more stable functions to come. Shame on you Google. And now to lighten the mood... Why did the chicken cross the road 12 times? His suspenders were stuck to the lamp post. Not funny? so sue me. lol.