Call Center Worker Froze Customer's Bank Account

George Bates criticized an "unhelpful" worker at an Indian call center and gave him a low rating in a post-call customer satisfaction survey. After the survey Mr. Bates alleges the clerk froze his account and changed his identity to that of a Ugandan divorcee, In retaliation. Mr Bates alleges that the operator had "obviously seen that I have given him bad feedback and has decided to change all my details in revenge. When I heard my details had been changed to Ugandan I was terrified that my account had been emptied by somebody else and I would never get my money back." A bank spokesman said, "An error occurred on Mr Bates's overdraft. We have since returned his account to the correct position and refunded any charges relating to this error. In relation to Mr Bates's other claims, we can confirm that we have fully investigated these complaints but we do not comment on individual employees."

Comments

Wouldn't it be a good idea

[aztektum]

To only give these peons the ability to submit multiple account modifications, etc to someone up the chain for approval?

A bit of oversight?

I can understand if they need to change an address or something, but giving them carte blanche over an account seems pretty irresponsible.

Re:Wouldn't it be a good idea

[sjames]

To only give these peons the ability to submit multiple account modifications, etc to someone up the chain for approval?

A bit of oversight?

I can understand if they need to change an address or something, but giving them carte blanche over an account seems pretty irresponsible.

Particularly when they are actually the employees of an outsourcing company that your own HR has never met who live under an entirely separate legal system. Even moreso when people's life savings might be at risk.

Sometimes when you go with the lowest bidder, you get what you pay for.