Call Center Worker Froze Customer's Bank Account

George Bates criticized an "unhelpful" worker at an Indian call center and gave him a low rating in a post-call customer satisfaction survey. After the survey Mr. Bates alleges the clerk froze his account and changed his identity to that of a Ugandan divorcee, In retaliation. Mr Bates alleges that the operator had "obviously seen that I have given him bad feedback and has decided to change all my details in revenge. When I heard my details had been changed to Ugandan I was terrified that my account had been emptied by somebody else and I would never get my money back." A bank spokesman said, "An error occurred on Mr Bates's overdraft. We have since returned his account to the correct position and refunded any charges relating to this error. In relation to Mr Bates's other claims, we can confirm that we have fully investigated these complaints but we do not comment on individual employees."