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Study Finds iPhone Twice As Reliable As BlackBerry
An anonymous reader writes "As reported at TechCrunch, 'The iPhone is twice as reliable as the BlackBerry after one year of ownership, a new study by SquareTrade finds. SquareTrade, which sells extra warranties for cell phones and other devices, looked at the failure rates of 15,000 phones covered under its plans. The malfunction rate for iPhones after one year is 5.6 percent, compared to 11.2 percent for the BlackBerry and 16.2 percent for the Treo.' The full report (pdf) can be found at the SquareTrade site."
I have and carry both a Blackberry for work, and an iPhone because I wanted something that wasn't under the control of IT overlords. I'm sure that I'm not the only one who carries a Blackberry in the default plastic holster and drops it onto the floor at least once every few weeks... and it's got nothing to protect it from that dive. My iPhone, however, being my personal property, does get better care. It's usually in a case in a pocket, and only small portions of its surface are directly exposed... I'm not surprised that iPhones fail less. People take far better care of them.
In the first TFA the failures are seperated by like components/subsystems. The logically strange thing is that the catagory with the highest failure rate across all 3 brands is "screen/keypad/touchpad". I'd wait a couple more years for more reliable iPhone faulure data to be gathered, it's hard to compare one inoperable button with an erratic touchscreen(don't know about the treo, but iPhone alphanumerics must be entered with the touchscreen as opposed to the crackberry's button-keypad.
I actually think a major factor would be fewer points of failure. You have 3 buttons, one switch, the screen, the case, the chip and the battery. I would imagine the failure rate of highly used keyboard buttons on the blackberry would be much higher than the touchscreen.
Computers allow humans to make mistakes at the fastest speeds known, with the possible exception of tequila and handguns
With 3G Smartphones being so commonplace these days is Blackberry even relevent anymore?
Make SELinux enforcing again!
Not to mention that most Blackberry users have devices paid for by their employer. The majority of iPhone users buy their own phones.
Regardless of who bought it, which would you spend more time protecting? Your personal entertainment device that lets you listen to music etc. or the virtual servant bell which forces you to check your email regularly out of hours and which few people use for personal calls.
These posts express my own personal views, not those of my employer
While no denying your comment, I doubt many companies like yours would be using extra warranty services like this. I am sure SquareTrade's statistics only includes those insured by them - most likely individuals and small businesses.
So the abuse by enterprise users likely does not come into these figures.
If you don't have an AT&T contract, you cannot get your iphone serviced. With that in mind, I'm sure many minor issues aren't sent in for repair and people simply learn to live with them.
For instance, my iPhone has, ever since I got it, had one dead speaker (the left one). But because I've been using prepaid sim card (AT&T) and I used a jail breaking program to activate my phone, Apple won't do anything for me about it. So, as far as they are concerned, my phone is working great. It's not a huge deal so I don't worry about it.
They don't specifically say you must have an AT&T contract to get warranty service, but it's more or less required via the other terms. They wont' service your phone unless its activated ("How can we see if it's working or not?). They won't service phones that aren't activated legitimately (at least not if they know about it). You MUST sign up for a contract to activate your phone (not actually true with the 3g, it'll apparently activate on a prepaid sim).
I think its funny that I got modded flamebait despite it was a legit question! I could see how it could be interpreted as a troll but flamebait?
It's just I have found Blackberry to be a pain to maintain and just really expensive. Eventually we just went made do with Exchange, for push email in Exchange/Outlook mobile, that can be done (I dont know about Groupwise) and we were already paying for exchange to begin with. We just felt that was good enough so we phased out Blackberry and got everyone O2's, this was about 05 when smartphones were just starting to come out in the mainstream so the end users loved it (except the first model O2 XDA Atom's caused headaches) If you are paranoid with IT security and/or are a Notes shop I can see your point but for 90% of the market I would consider an Exchange shop to be "good enough".
Make SELinux enforcing again!
Regardless of who bought it, which would you spend more time protecting? Your personal entertainment device that lets you listen to music etc. or the virtual servant bell which forces you to check your email regularly out of hours and which few people use for personal calls.
In all fairness, modern BlackBerry handsets do audio and video. Mine even has a 3.5mm headphone jack. Many also come equipped with cameras (although people who need to go places that don't allow cameras can get ones without). It's also good for surfing the Web, and although it comes equipped with a pretty decent mapping application, Google Maps is even better. As for personal calls, well, I really just don't enjoy being on the phone that much. But if I was somewhere away from home and I needed to make a phone call, I imagine pulling my BlackBerry out of my pocket, dialing a number, and holding it to my ear would be the simplest way to do it. Why wouldn't I?
What's more, all modern BlackBerry handsets have an Auto On/Off feature. If you're really so concerned, have it switch itself off at 6pm and come back on in the morning.
Breakfast served all day!
We had this same problem at the college I work at until the IT department changed up the way we handled this. Now if they "break" a phone we charge the department for phone replacements. You'd be surprised at how few managers of departments are willing to slice $200 off their budget to get a new shiny phone. Or if they do - I don't care, because it doesn't set any of my projects behind any longer.
Also, we initiated a two year rotation on phones - everyone gets a new one (the same model as the deans and executives) every two years. That cut down on the envy-breakage considerably.
Your tax payer dollars hard at work...