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Recourse For Poor Customer Service?
eleventypie writes "I am in the Army and currently stationed in Afghanistan. Recently I found myself without a laptop so I decided to build a studio 17 from Dell. I designed/customized my laptop on 2008-09-17 and placed my order, which totaled approximately $1,700. The laptop was built and apparently shipped on 2008-09-28. Given my APO address, I know mail can sometimes take a little while to get here, though 7-10 days is normal. Dell said to give my laptop 6-8 business days and occasionally, it might take as much as 4-6 weeks. So on 2008-11-12 I sent another email to Dell informing them I still had not received my laptop. One person said to give it more time, while another person responded to my message telling me to send my address again and they would send me a replacement. So I sent my address immediately and never got a response. It is now the 30th of November and I still have no laptop and Dell seems to have quit responding to my emails. This is very frustrating being out $1,700 and not having a laptop to talk to my friends and family and do school work. Phone calls aren't easy so calling them is pretty much out of the question. Any advice on what I can or should do at this point to get the computer I ordered or get my money back?"
So are you a soldier (you're in the army) or a student (you need to do school work)? Or a cheap student soldier?
You can't be both, right?
You're the plumber of the words asshole. Shoot yourself in the face. Repeat until.
Why is this on the front page of Slashdot? This is not news worthy. I fucking hate you sometimes Slashdot.
It would be really great if they would send you an e-mail telling you that they were shipping you a replacement motherboard and firing the representative who handled your case initially.
I've been through similar trouble with other companies. I had one idiot drone ask me what version of the operating system I was running four or five times in a row, when I was answering him each time. I finally asked for a supervisor and directly asked the supervisor to fire this moron. I doubt it happened, though. Most companies care not even the slightest bit for providing non-terrible customer service.
If you mod me Overrated, you are admitting that you have no penis.
>Seriously. We respect your service in Afghanistan, but this is clearly not a
>question for Slashdot other than you are trying to use Slashdot's fame to draw
>attention to your case to get you preferential treatment. Clearly if what you
>cared about was your money, you'd call your credit card company and the matter
>would be settled in minutes.
And, given that he is risking his life in Afghanistan, why the hell shouldn't he get preferential treatment?
Brett
in the first world war, soldiers wrote home about the terrible carnage, the awful conditions, and how they wanted to go home. They wrote poetry and listened to jazz.
in the second world war, soldiers wrote home about the incredible pace of war, the awful conditions, fighting the tyrannical fascism of Germany, Italy and Japan, and how they wanted to go home. they wrote novels, and listened to dance music.
in the vietnam war, soldiers wrote home about the pointlessness of war, the awful conditions, the alienation being in a completely foreign culture where both sides saw you as an invader, and how they wanted to go home. they smoked dope and listened to The Doors.
You're posting on a web site, complaining your recreational toy hasn't turned up after a few weeks.
May i humbly suggest that your time is better spent reading some books, to enlighten you as to why you're in the position you are, and just how the hell you and your countrymen arrived there.
i'd suggest Steve Coll's "Ghost Wars: The Secret History of the CIA, Afghanistan and Bin Laden" - well written, and a modern perspective on the afghan condition. And for the longer historical perspective "Afghanistan: A Military History From Alexander The Great To The Fall Of The Taliban"
by Stephen Tanner. There are many other excellent books out there.
I'd also question your choice of laptop. For challenging conditions, with heat, sand, and a lot of bumps, I'd suggest a panasonic toughbook or other ruggedised solution. Unless of course, you're a REM who's several hundred clicks from any forward operating post, and have ready access to 24x7 electricity with no spikes, aircon and constant net access. Apologies if I've called that one wrong, but you're not exactly giving the impression of being at the sharp end of business out there.
Go suck a cock you whiny little bitch.
You may take you service guns, that may help increasing their costumer support towards you.
May god bless you and the USA for your services to peace on this planet.
They're not being very useful to the company as a whole when they waste an enormous amount of my time, cause an unnecessary replacement to be shipped (I discovered that I didn't need the replacement after I had already received it, and eventually discovered the problem myself, with no help from the worthless customer service people), and convince me that their company is not worth buying from in the future. If destroying customer loyalty is their job then whoever came up with that job needs to be fired too.
If you mod me Overrated, you are admitting that you have no penis.
Let me state this again for clarity, because I'm not sure that you've actually understood it:
In my initial e-mail, I mentioned what operating system version I was running. In his reply the customer service agent asked me what operating system version I was running. In my reply, I told him again. Then he asked me again. This repeated a couple more times. In every single reply he would ask me about the version, and in every single reply I would answer him. This continued until I asked his supervisor to fire him, at which point they shipped me a replacement unit I didn't need.
There is no policy, procedure, flowchart, or anything else which requires customer service agents to ask the same question repeatedly and ignore all answers to it.
I understand the reasoning that causes people to ask me to reboot when it's unrelated to the problem, or who ask me to power-cycle something a second time even if I tell them I already did it before I call them. This makes sense from the big-picture point of view, as you describe. But there is absolutely no reasoning to justify the treatment I received in the case I described.
If you mod me Overrated, you are admitting that you have no penis.
That's just spiffy since you have to HAVE a fucking laptop to get to their live chat. Or you can post your service tag, serial number and credit card number here.
I'd go on a Vegan diet but the delivery time from Vega is too long. --brownkitty
k,i'll bite,
you have to be a complete blivet F,or just a plain moron.
the other choice is your jerking us off.
no one orders things and has them shipped to there apo,npo,mpo,
or there tent city,especialy in a combat zone.
perhaps maybe your cunducting a scam of sorts.
members vote this out.
it does'nt make sense.
military personel recieve training concerning what and what
not will get through the mail in combat zones.
regards
usmc mike
No, it was more like:
Me: "Hi, here's my problem, etc. and I'm using Mac OS X 10.4.8."
Moron: "Please follow these steps. Also what version of Mac OS are you running?"
And so forth.
If you mod me Overrated, you are admitting that you have no penis.
I completely fail to see how your trite complaint has anything to do with getting cheaper oil to america. How can you possibly fail to understand the direct correlation between my pressing (as an american) need for oil and your clear mission as a pawn of the american power structure.
Actually i'm extremely sorry that i feel the need to use this venue as a way to express my thoughts. I have the utmost respect for you and all soldiers who put their lives on the line to make the world a better place. But as we all know (and sometimes find it dificult to acknowledge), it is an very unfortunate truth that the powers that be find it moral to increase their profits by sending people to their deaths under the false auspicies of a moral cause.
...invading some more countries. Democracy won't spread itself, you know.