Tales From the Support Crypt

An anonymous reader writes "Talking viruses, infected physical devices, and lights that go out are some of the 'problems' Panda Security's tech support service has had to face. Many of them were not a result of computer viruses, but of confused users. This proves once again, that antivirus manufacturers must make a special effort to increase user knowledge regarding computer security and malware effects." For anyone who's been on the receiving end of such questions, now's a good time to tell your cathartic tale.

Comments

Re:Kill!!!

[warpup]

Yeah, I have that problem too, only reverse. I am a Unix admin. I get screenshots pasted directly into Outlook that come to me as "OLE_embedded" in Thunderbird. Just attach a .jpg, don't embed it and just assume that someone else is using your same client to read your email. OTOH, I can reasonably assume that if they really wanted help they would have sent it in a readable format in the first place.

Apparently... you are a minority.

[denzacar]

As the audience for personal computing continues to grow, the number of senile, mentally ill or simply ignorant users will also grow. Mocking them leaves a bad taste in my mouth.

At least according to Slashdot Squad of Moderation Trolls.

Don't you know that it is hilariously entertaining to make fun of mentally challenged people?
Rowan Atkinson and Jerry Lewis made careers on the fact that retards are inherently funny.

Re:Kill!!!

[Feanturi]

Sure, I'll get right on forcing the company I contract for to switch the OS on 1000 machines. Meanwhile, in non-bizarro-world, I will work with what I've actually GOT, is that ok with you?