Microsoft Zunes Committing Mass Suicide

jddeluxe writes "There are multiple reports springing up all over the internet of a mass suicide of Microsoft 30GB Zune players globally. Check Zune forums, Gizmodo, or other such sites; the reports are spreading rapidly, except apparently to the Microsoft official Zune site."

Comments

The Fix

[lhaeh]

According to Herman at gizmodo, this is the solution:

"Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it if you think you'll screw it or something. :)"

Not pretty, but it might help those of you who have this problem.

According to others on the forum, it is caused by the new firmware, so you might not want to update it. Changing the clock might be a temporary fix if you want the new firmware.

Re:The Fix

[dcdruck]

According to Herman at gizmodo, this is the solution:

"Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it if you think you'll screw it or something. :)"

Not pretty, but it might help those of you who have this problem.

According to others on the forum, it is caused by the new firmware, so you might not want to update it. Changing the clock might be a temporary fix if you want the new firmware.

According to several users in the Zune thread at Zune.net forums, even Zunes running original or other older firmware is affected.

It's a firmware bug.

[Lumpy]

I have 2 of them. 1 for hacking the other for my daughter. Her zune locked up, I went downstairs and dug out of the box the old zune that has never been updated. Yes date and time are pretty close to accurate.

MSFT drones mucked up the clock ocde in the firmware over the past year.

Firmware Problem

[Kintanon]

Zunes with older firmwares are unaffected, a hard reset will blow away the current firmware and get your Zune working again.
Already have the fix posted at The Tech Empire

Whoot, go me.

Problem identified: LEAP YEAR

[Anonymous Coward]

Day 365 has passed and this is day 366. This has happened before. This will happen again. All will be well tomorrow.

Thank you,
Microsoft Zune PM

Re:Real mature

[Drgnkght]

It seems the only thing M$ doesn't do to hit you up for more cash is rent Windows by the hour.

They're working on that too. No joke. IIRC, it was posted on Slashdot before. I think it had something to do with a patent.