Slashdot Mirror
Overzealous AirTran Boots 9 Passengers Off
An anonymous readerwrites "On Friday the wonderfully customer centric AirTran decided to remove a family of 9 US born Muslims after a comment between two family members regarding how close to the Jet engine they had been seated. The wonderful part is that after the FBI cleared the family 2 hours later, AirTran refused to fly the family, and refused to rebook them on their way from Washington to Orlando, Florida. The family purchased additional tickets on US Airways later that day, after AirTran requested that the irate father be escorted from their booking podiums by security. This whole story highlights the pathetic customer service we are getting from the Airlines these days — they actually treat us like criminals first and ask questions later. Just don't get me started on Delta." It's nice to see that stupidity still knows no bounds.
Not always. In many cities, it is illegal to carry firearms into certain places by city ordinance even if you would otherwise be allowed to carry a concealed weapon. Typically these are places such as hospitals, schools and bars.
On a more on-topic note, I think AirTran deserves a hefty lawsuit. This was very clear cut racism. There was no indication any one of the 9 persons were a threat to anyone. Just a refund doesn't seem to fully compensate them for the harm done.
You can't legislate goodness. Let each to his own destiny, by will of his freely made choices.
Minnesota Public Radio's "The Story" show with Dick Gordon did a piece on Mohamed Fikry, an almost 5 million mile customer with American Airlines... and they pulled the SAME CRAP. Twice! Once because a customer heard him speaking "a foreign language on the phone" (it was Spanish) and once because a flight attendant thought she'd seen him "backstage". 5 Million Miles! with the same airline... And to top it off, they had the FBI pull him from the plane AFTER they flew to the destination! If he were such a threat, why let him fly at ALL... Gotta love airline customer service. Link to the story http://thestory.org/archive/the_story_669_Business_Class_Terrorist.mp3/view
Anecdote, arising from said "kick me" signs:
A friend was on tour with Godspeed! You Black Emperor. They were eating at an IHOP, somewhere in the midwest. Now, Godspeed is kind of an odd band. I don't know if they still do, but they used to squat in an abandoned warehouse up in Quebec. They're peacefully anti-establishment. They dress kind of odd (compared to your typical small-town midwestern family).
Twenty minutes or so after they sat down to their pancakes and eggs, four county sheriffs show up at the restaurant. They sit down and begin questioning the band about terrorism, if they were terrorists, what they were planning on blowing up / shooting up, et cetera.
In other words, some small-town hick decided to call the police on a potential terror threat because this band looked a little different than they did.
Also:
Even if they're hardline Catholic? Even if they're hard-line southern baptist? There were several families in the PCA (presbyterian church of america) church I group up in who not only believed makeup and jewelry was evil, but also contraceptives. Each family in that (admittedly, small) portion of the congregation had about six or seven kids. Are these families going to raise a few eyebrows? Sure. Should these families be suspected of being terrorists? Hell no. Sure they're weird, sure they're not the norm.
But neither was the (rather large) family of Hasidic Jews that were aboard my flight from Atlanta to NYC the other day. They dressed different. They had a large family. If their kids were asking which section of the plane was safest, and if they were safe sitting next to the engine, would that have aroused suspicion? I'm guessing not.
>I suspect that the only reason they got their refund and apology was because it was blown out of proportion.
They only got the refund after someone in senior management got word that one of the counter clerks had actually refused a request from an FBI agent to issue a new ticket. I guess the potential liability that comes from having faced down the FBI was much greater than the exposure to a civil suit from the passenger....
-fb Everything not expressly forbidden is now mandatory.
You have such a damn easier time than I do at airports even being a born Canadian. I avoid US travel and airlines now, except when absolutely necessary. One time in Chicago I got thrown in a windowless room for "observation" for four hours because they believed I was on a no fly list. Needless to say I missed my flight, and the connection I was to make after that, and I lost 36 hours in the process. Naturally they acted like releasing me for having done no wrong was equal to doing me a huge favour, which left compensation as a distant dream. It's a shitty time to be young, male and Muslim. Even a liberal, clean-shaven one. My full sympathy is with this family, and if I were them, I'd take advantage of the good ol all-'merican tort system and slap those people with a lawsuit.
I firmly believe that the type of people who are recruited to fill the positions in American customs and transport security(both TSA and airline staff) are some of the lowest, least human scum available. None of the other countries I've ever traveled to have so consistently hired such uncouth assholes, and this experience is culled from many tens of thousands of kilometers of travel. As a matter of fact, some of those countries actually had people who were *courteous*, that really surprised me considering the duffers I was used to seeing at US border crossings in NY and Michigan state.