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Abused IT Workers Ready To Quit
An anonymous reader writes to tell us that new research is suggesting as many as a quarter of all IT staff in small to medium businesses have suffered some sort of abuse and are looking for careers elsewhere (PDF). "The study also found that over a third have suffered from sleepless nights or headaches as a result of IT problems at work, while 59 percent spend between one and 10 hours a week working on IT systems outside normal hours. ... The biggest cause of stress among IT staff is problems arising from operational day-to-day tasks, the survey found. Another major cause came from loss of critical data, according to Connect."
59 per cent spend between one and 10 hours a week working on IT systems outside normal hours.
That's the problem right there: in IT, work can be endless. Saying no is key to keeping your sanity. But 2009 is not the best year to take risks. Good luck finding a job elsewhere.
It's bad in IT, but at least you get to use your brain (to some extent) and some of it is sometimes fun. That's a start.
Do fun stuff on the side and keep your skills current. That could become very handy sooner than you think.
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These 'small and midsize' businesses don't have the staff to hire a DBA, a sysadmin, a helpdesk guy -- you're it. You're the jack of all trades.
It's rather logical to think you're going to get abused, because the same person who is fixing SQL queries is now known to be the helpdesk guy, and unfortunately can't keep up with the work.
That said, I've been there. And working 80 hour weeks, I had enough, and moved to a large, massive corporation with good job deliniation. Not only do I learn more because I have the time, I work 40 hours a week (barely) and make far more money with better benefits.
Just a reminder folks, work to live, don't live to work. There is no such thing as a 'dream' job, because at the end of the day you'll always want more, best to find a job that allows you to live your life to the fullest and provides you a good salary as a bonus :)
Cheers and good luck to those out of work in '09, it's shaping up to be a tough year.
The price is always right if someone else is paying.
And at the very end of TFA:
"Ten per cent of the companies surveyed said they had lost critical data through backup tape failures."
Is it just me, or does 10% seem like a huge loss rate?
/Test your backup
[Fuck Beta]
o0t!
Managers who expect that data will never be lost, yet are unwilling to authorize equipment purchase and hours required to install and maintain a proper backup system.
The real "Libtards" are the Libertarians!
If that's your idea of abuse, the waaahmbulance is definitely coming to pick you up.
I hijack supertankers for ransom. It's fun and pays really well! Back in college, I never would have guessed those Somali language courses would end up being so useful.
God complex? You must be in a small shop where the "experts" always say "I'll do it" instead of explaining to the new hire how things work, which helps them keep their "know it all, do it all" facade intact. Most large shops have people who are more willing to help others by explaining how things work, DON'T copy corporate secrets to their USB drives, and try to make things easier for everyone. Emotional? Sure. Stress makes people want to become emotional. Whiny? maybe on some message boards, but most of the IT people I work with are stoic, in person. If ANYONE reads another employees mail, unless directed by corporate security or HR, will be fired if caught. I imagine most other large businesses have similar policies.
As someone who migrated away from a direct IT job to an HR job that is tangentially IT related,...
All the babes work in HR!
I'm a computer science academic, and so our department at one point got the brilliant idea that they could save money by greatly reducing the IT staff. After all, computer scientists have PhDs in Computer Stuff, so can run all their own IT, right? It turns out not really---and even when they can, it'd be a full-time job to do so, and they already have other full-time jobs (like writing papers and research grants and teaching classes and supervising grad students).
What's kept the whole thing running at all is that the reduced staff has two really excellent people who manage to pull things together, both of whom are much much better at their jobs than any numbers of CS PhDs would be at that job, because being a top-quality IT staff member and being a top-quality CS researcher just aren't the same job.
I suppose the change has sort of increased the respect the IT people around here get though: you definitely notice all the stuff that used to Just Work after the IT staff gets canned.
10 PRINT CHR$(205.5+RND(1)); : GOTO 10
I find a lot of folks in the IT trenches tend to be reactive rather than proactive.
They seem to enjoy being the "goto" guy that saves the day by resurrecting the server with the melty motherboard and toasted power supply while hundreds of users anxiously sit by their desks in breathless anticipation. Merely, switching to a failover server would never be as rewarding.
They regale in bragging to their co-workers and more importantly, their bosses about how many hours they spent rebuilding databases and applying emergency kernel patches at 3 am.
Face it, what kind of attention do you get when your servers never fail? When you never lose a database?
Nothing.
Skip ------ See the latest from http://www.anArchyFortWorth.com
And IT is still the industry that refuses any form of unionization. Everybody is too smart and too privliged because of the technicality of what they do to see the benefits of working together to make things better for us.
And before you start flaming, think where you would be if you were actually on your own, if you had to code your own OS, compiler, library and every other piece of software you use in your job. Yeah, but you are a lone wolf. Keep it up IT
When I first started working in IT 15 years ago, I felt the same way that you do. IT People can often walk around with a superior attitude. I was determined to be the exception.
I tried to be patient as I explained for the 10th time to a user how to login to their computer and why passwords were necessary. I tried to be helpful when users told me they had lost their documents but, couldn't remember what they named them, when they saved them, which application they used to create the documents or even a few words or phrases within the document. I considered it part of the job when I had to work 110 hour weeks for the Y2K death march because management would not purchase the software upgrades that were requested in February until late November. Of course, it would have been nice if one of the business managers that depended on the systems had checked to see if we had food or needed any assistance.
I tried to take it in stride when year after year, all training money was cut from the budget. I had to buy my own study materials and train myself at nights, weekends, holidays and vacations, neglecting my family the whole time. It was OK because I was part of a team. Every vacation that I have had for the last 15 years, I've been called and had to spend hours on the phone helping someone with a computer problem no matter how self-inflicted. I've been repeatedly called by "frequent flyers" at 3am to unlock someone's account because they can't be bothered to remember the password. I've had superiors bring their home computers into the office for me to fix as a "favor." So why is it that when they have the office Christmas party, I'm not invited? When problems occur in other people's area, it's said "Don't call them, they are on vacation, it can wait." The equipment I use is the discards from other departments.
Why do I have an attitude? I may have stayed up late every night for the last 4 months teaching my self how to support the newest technology that management is demanding, only to be verbally abused by the administrative assistant that is told not stream media over the Internet because it uses up all of the bandwidth. Finally the truth has hit me. The BOFH attitude is a response to the treatment by the users and management.
This type of treatment causes one of three responses. You either become down trodden from the abuse, you become a scowling vicious dog, or you leave. You can either be a victim or refuse to be victimized. I chose the latter. I've joined local professional associations, added to my skills, and began heavily networking. Despite this crazy economy, I have continued to generate job leads and obtain interviews. I have a very serious prospect at the moment and expect to leave within the next few weeks.
You can't always say no.
I literally was up until 3:30am last night. During that day our SAN's SPS went offline and as a result, write cache was disabled on our SAN. This affected our file server and it would lock up, resulting in users locking up.
So I had to stay up late with Dell trying to get it fixed. What would have happened if I had said no? I would have to deal with all the problems in the morning, and listen to it from over 100 users.
Sometimes you just can't say no. But to make matters worse, once you give your boss the notion that you will work outside of business hours, they will expect you to do it more.
Much like getting a business phone...When I first hit the industry, I thought getting a work phone would be awesome!...Now? Because I checked my email so much outside of work, they expect a response out of me when they send an email.
The greatest revenge in life is massive success.
No, unions do not prevent people from being fired for cause.
Pro-athletes, writers, directors, and actors can make vast sums of money, are rewarded for success and creativity, and yet are members of unions. There is nothing about unions that would prevent you from making that six figure salary and getting that Viper you've wanted since you were 16 - nothing.
Yes, sometimes unions make mistakes, and some union members are lazy. But who hasn't worked at a non-union shop and seen lazy people who manage to keep their jobs.
Enron. Worldcom. Bear Sterns. Morgan Stanley. AIG. CitiGroup. Big companies that probably managed to lose a trillion dollars between them. Therefore, big companies are bad, will never work, and should be eliminated. Hey, it's the same tired argument that get's used against unions.
Unions haven't driven a single job overseas. Not one. You can blame executive greed and "free" trade for that.
No, union workers in Detroit do *not* earn $71 an hour. That figure is a lie, created by adding up all the compensation paid to current workers and the benefit costs to retired members, and dividing that by the current number of workers.
You work hard, you get rewarded. That's how it's supposed to work in this country. Yet if the minimum wage had increased at the same rate as the rise in productivity from the American worker, it would be $19 an hour today. If it had increased at the same rate as CEO compensation, it would be over $50 today.
Union workers make at least 11% more in compensation, have more vacation time, have *much* better health benefits, and have much greater job security than non-union workers. You may think you can do a better job negotiating alone, but it's simply not going to be the case. Unless...
Finally, say you really are the hot shit you think you are, AND ignore point #2 above. If you really are 10x as smart and work 10x as hard as the next guy, you don't want to be a worker bee in any case - you want to be in upper management, where union rules don't apply.
That was just beautiful, man. Just perfect.
The fact that you can demonstrate such an awesome grasp of this fundamental concept makes me want to vote you IT Czar.
Seriously. I want you to go all around the world and talk to absolutely everyone and repeat that little speech. I wanna see you show up as a guest on The Daily Show. I want to see them make "Backup Plane: The Movie" I want you to wander the Earth like Johnny Appleseed and Samuel Jackson in "Pulp Fiction," getting into adventures and imparting this wisdom to all you meet.
And then maybe, just maybe, on some faraway golden day, in a better world than the one we have now, I'll pick up my phone to hear some poor netadmin chump cry out for help and when I ask that vile bastard "Do you have any backups?" maybe, just maybe, he'll say "Yes, I took them yesterday."
And when that glorious day comes, ToasterMonkey, I swear I will find the tallest twin peaks in the world, and dynamite the first into the shape of a toaster, and the other into the shape of a monkey, in your eternal glorious honor.
He put his boots up on the table and made a face. "The sig," he smirked. "You can waste your life in search of the sig."