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Cox Communications and "Congestion Management"
imamac writes "It appears Cox Communications is the next in line for throttling internet traffic. But it's not throttling of course; Cox's euphemism is 'congestion management.' From Cox's explanation: 'In February, Cox will begin testing a new method of managing traffic on our high-speed Internet network in our Kansas and Arkansas markets. During the occasional times the network is congested, this new technology automatically ensures that all time-sensitive Internet traffic — such as web pages, voice calls, streaming videos and gaming — moves without delay. Less time-sensitive traffic, such as file uploads, peer-to-peer and Usenet newsgroups, may be delayed momentarily...' Sounds like throttling to me."
...sucks Cox!
Sounds like QOS to me.
"Patriotism is your conviction that this country is superior to all other countries because you were born in it." -- GBS
Unless they've decide to throttle /. traffic too
It shouldn't.
They sold us both a product with a given set of expectations, in this case a reasonable amount of bandwidth. We should both be able to get what we paid for.
Or, put another way, why should my porn download suffer for your Warcrack addiction?
Or, put yet another way, why should either of us give a damn how over sold or under financed Cox is? They should give us both the product they advertised, sold, and (almost) delivered.
A little inaccuracy sometimes saves tons of explanation.
Umm.. thats not throttling, it applying QOS (Quality of service) Throttling would slow your traffic all the time, where as this applies prioritization to data that needs it. Packets have a qos field that says the priority they should be given..
Im glad there is a telco that will respect QOS - I've wasted a week with a voip problem, only to learn that the telco was shaping traffic and discarding everything above 3mb without paying attention to QOS Flags.. Allstream charges more for this!
Except for when I don't use VoIP but half my neighbors do, and I get less connection than my neighbors for the same price just because the company doesn't have the infrastracture to handle what they sold me.
Or, put another way, why should my porn download suffer for your Warcrack addiction?
Because, done correctly, it provides a massive improvement in service for games and voice, with a small reduction in service for downloaders.
As for them overselling, if they had to be totally honest about how much bandwidth is available to each customer, they would have to say 'Total Bandwidth / Number of Customers = Your alotted bandwidth'. It would be next to nothing, and even more meaningless than the ideal maximums that they use for advertising now. That being said, perhaps they should be forced to make that data available to prospective customers, it would certainly influence my choice.
If they don't want egg on their faces, they better do this right.
They better be completely transparent about what does and does not get priority.
They better be completely transparent about any "special rules" like "no more than 128kb/sec will get preferential treatment" - that's more than enough for 2 simultaneous 2-way audio channels.
They better be completely transparent if they make "additional priority traffic" a premium-charge option.
They better use common sense when determining what is and is not "priority." "If it looks like real-time, treat it like real-time unless the customer is above his real-time quota, then use more discerning measures" is a good rule of thumb. Another good rule of thumb is "only throttle as much as necessary, no more" so that bits fly without delay during times of no congestion.
They better listen to their customers and be willing to admit if they make a mistake.
If they fail do do all of these, they will get some major backlash.
Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
I'm no more interested in the quality of another customer's service with this product than any other -- when I go out to eat, I'm not going to let them overcook my steak to be sure they get your souffle just right. Why should this be different?
On the overselling, why should they be allowed to be anything less than totally honest? Again, just because its internet doesn't make it special.
As a further point, if you expect them to do it correctly you must have been dealing with some cable company other than mine.
A little inaccuracy sometimes saves tons of explanation.
Your market has choice? Because my market has just Cox and AT&T/BellSouth. BellSouth offers underpowered, overpriced DSL service if you sign up for a one-year contract for an overpriced local phone line. As for Cox, this is a conversation I had with their salesperson:
I'm no more interested in the quality of another customer's service with this product than any other -- when I go out to eat, I'm not going to let them overcook my steak to be sure they get your souffle just right. Why should this be different?
They didn't sell you a steak and me a souffle. They sold us both a buffet. All of the other customers get their food as normal, but I'm a big fat guy. Instead of taking my plate, sitting down, and eating, I stay up at the buffet and eat there without even putting the food on my plate. I'm in the way of others trying to get food and eating most of it myself. Now the management is going to make me get in line to eat rather than stay at the buffet.
If you want your steak, you've got to get a dedicated line.
P.S. Hometown Buffet is gross.