Google Blames Gmail Troubles On Maintenance Goof

Slatterz writes "Google has apologised for the two-and-a-half-hour Gmail outage on Tuesday morning, and admitted that the cause was down to data center maintenance. 'Lots of people around the world who rely on Gmail were disrupted during their waking and working hours, and we are very sorry. We did everything we could to restore access as soon as possible, and the issue is now resolved,' said Gmail site reliability manager Acacio Cruz in a blog post. Google had been testing new code designed to keep data geographically closer to its owner, which brought about disruption when maintenance in one data center caused another facility to be overloaded. This had a cascade effect, according to Google, and it took the company an hour to get it back under control."

Comments

Thanks a LOT Google...

[Tarmus]

So you're saying I *didn't* need to throw my iPhone out the car window the other day? I hit some poor lady right on the noggin with it.

"Maintenance goof?"

[mea37]

I mean, sure, if the janitor brought down the service, that's pretty bad, but it seems a bit harsh to start calling him a "maintenance goof" ...

(tip your bartenders and waiters)

It's almost like..

[Anonymous Coward]

.. Gmail is Beta or something.

Fast-forward 100 years...

[glebd]

"As the stunned world slowly recovers from 2.5 hours of complete hibernation, digging through wreckage, restarting life support systems we all came to depend on, re-animating accidentally dead and restoring their brains from backups (provided backups are available and reasonably error-free), Google has apologised for causing 'the disruption' and blamed it on a maintenance goof in the Google Cloud, said GCloud site reliability manager Acacio Cruz IV v10.0.013 in a BrainTwitter post. We can only envy our ancestors who used to just lose access to their electronic mail via primitive personal computers when Google was having a glitch."

Re:Fast-forward 100 years...

[jnuzzo]

It's a FREE service. I don't have a problem with an outage when the service is free. It's when I pay for a premium service, they can't keep it stable, and finally raise my rate to cover their idiocy that p*sses me off.

Re:Beta = Test Environment

[sloth jr]

There are all manner of tests, and sooner or later, you do have to test in production. It's important to know that in cloud computing, there are certain kinds of tests that are only possible in production; production load is the surest way to characterize your application and platform. Who knows where in the deployment lifecycle this happened? Someone at Google, certainly, but not us.

Re:Problems with Jabber connections to GMail users

[SCPRedMage]

see what i did there? i mixed some code in appropriately (= instead of is saves me one character)

Which you promptly wasted by explaining what a jackass you are...

My bad.

[Maintenance Goof]

Sorry, My bad.

Stop complaining people, it wasn't that big a deal

[haruchai]

First off, it's free, it gives you 7 Gigs of mail storage and it's accessible from any where or any device with an Internet connection.
It searches through my 4 years of e-mail faster than Outlook ( in cached Exchange mode) can search
the last week. They keep adding features - for free;
have no annoying Flash ads and the ones they do have are off on the extremes of the page.

If you don't like it, stop using them - I promise you there won't be any pesky cancellation fees.
Hotmail and Yahoo await you and we'll miss you all - maybe.