Symantec Support Gone Rogue?

DigitalDame2 writes "PCMag Security Analyst Neil Rubenking has always praised Symantec's tech support. Lately, though, a number of readers have reported problems with chat support, so he investigated. Rubenking was trying to install Norton 360 version 3.0 on a malware-infested system when the computer crashed with a blue screen error. He connected with Symantec tech support and was told that they could fix the problem, but for a fee of $100! (Here is the transcript and screen-captures of the chat.) Even more, Symantec support suggested that he use a malware-removal tool that wasn't even made by Symantec."

Comments

You get what you pay for

[Anonymous Coward]

You want Windows? You get viruses, trojan horses, and malware.

At that point "what symantec does" is really not important. YOU chose to allow your PC to be infected, used, pwned by others. YOU are at fault. Not Microsoft. Not symantec. Just YOU.

Next time just ask yourself "When I buy hardware do I want other people to own it?" If the answer is no, don't pay the Microsoft tax, don't run the Microsoft OS, and then you won't be calling Symantec, Dell, or any other support organization.

Linux isn't popular because it's a fad. It's popular because it's a successful alternative that doesn't allow remote control by the bad guys. Welcome to 2001.

E

Re:You get what you pay for

[Anonymous Coward]

What's inux? You put a windows box on the net and you can't download the service packs and the patches before it's infected. Windows is an open sore waiting for the pus to come out.

Re:this still happens?

[njfuzzy]

Next year for sure. And when it comes, it may be almost as usable as Windows 95 (aka Mac 89).