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Dell's Rugged Laptop Doesn't Quite Pass 4-Foot Drop Test

narramissic writes "Dell's new Latitude E6400 XFR laptop is designed to withstand drops, dust and high pressure water spray. The company claims the laptop, which is intended for military use, can withstand rain and wind gusts of up 70 mph, and can work in temperatures from -20 to 145 degrees Fahrenheit. It can also work for an hour at an altitude of 15,000 feet and is designed to withstand drops of around 4 feet (48 inches) when not operating and 36 inches when operational. The LCD screen floats a little bit within the LCD cover so it can take impacts and shock, said Jeremy Bolen, a Dell spokesman. But watch as the laptop that Dell used to show these features wasn't able to withstand the rough treatment that was part of the company's demonstration."

26 of 113 comments (clear)

  1. 4-Foot Drop = Rugged? by Bicx · · Score: 2, Interesting

    Maybe this is considered just a semi-rugged class of laptop, because personally I would expect a "rugged" laptop to endure a much longer drop than that.

    1. Re:4-Foot Drop = Rugged? by fuzzyfuzzyfungus · · Score: 5, Insightful

      Heck, now that SSDs are a fairly standard option, I'd expect an ordinary laptop to take a 4 foot drop with nothing more than some surface damage. If the laptop is going to be priced like a tank, ugly like a tank, and heavy like a tank, I'd expect rather better.

    2. Re:4-Foot Drop = Rugged? by yincrash · · Score: 2, Insightful

      most lcds are definitely not designed to withstand 4ft drops.

    3. Re:4-Foot Drop = Rugged? by Ironica · · Score: 3, Insightful

      If e-paper ever improves enough, this would be an excellent place for it.

      E-paper doesn't withstand drops well, either. I dropped my Kindle from a height of about 2 feet, it landed facing up, and the display was permanently broken. There was a diagonal "crack" in the matrix under the surface, and vertical and horizontal streaks leading up to it. It wasn't pretty.

      Interestingly, it *did* hold the display until it tried to refresh. I didn't realize it was broken until I turned the page.

      --
      Don't you wish your girlfriend was a geek like me?
    4. Re:4-Foot Drop = Rugged? by techess · · Score: 2, Interesting

      According to the audio w/ the video the reporter states that Dell would not let them show the damage. They also said that particular demo had been dropped over 100 times from the 4ft height which does seem pretty robust.

      I do like how the Dell seals up to prevent water/dust damage. It seems more robust than the Panasonic plastic tabs. Our students always manage to break those off when storm or weather balloon chasing.

      --
      Don't anthropomorphize computers. They *hate* that.
    5. Re:4-Foot Drop = Rugged? by More_Cowbell · · Score: 2, Funny

      Man, I've dropped my MBP many times...

      Dude, get a grip.

      --
      Experience teaches only the teachable. -AH
    6. Re:4-Foot Drop = Rugged? by Ironica · · Score: 3, Informative

      Are you able to get a replacement for your kindle?

      Already have it. I submitted an inquiry on amazon.com, and they responded promptly telling me to use their tool on the website to speak with them via phone, which sounded kinda strange, but ok... so there's a page (after you log in and go to the manageyourkindle page) where you type in your phone number, and they call you RIGHT THAT SECOND. You still wait on hold for, gosh, maybe 30 seconds, but freaky anyway. ;-) Then a rep with a Starbucks-caliber chipper friendliness in his attitude asked what I'd done to try to address the problem, and after I told him I'd done what you're supposed to do (I'd power-cycled and used the Reset button under the back cover), told me I'd have my replacement Monday, which I did. That was Friday night at 9:30 p.m.

      They never even asked how it got broken. I'd been agonizing over whether to say "Gosh, I just pulled it out of my purse and it was like that" or tell them the truth... but it didn't even matter.

      Best. CS. Ever.

      --
      Don't you wish your girlfriend was a geek like me?
    7. Re:4-Foot Drop = Rugged? by ObjetDart · · Score: 2, Informative

      The extreme fragility of ePaper displays is still somehow eInk's dirty little secret. They are WAY more fragile than typical laptop LCD screens. The Kindle forums are full of stories from people who have broken the screen while doing various benign things, like resting another book on top of it (while the Kindle was still inside its protective cover no less.) I personally cracked my Kindle screen simply by pressing on it lightly.

      --
      I read Usenet for the articles.
  2. Like my "dent-proof" carafe by N3Roaster · · Score: 4, Interesting

    Many years ago, I had a sales rep who sold me Nissan thermos bottles. During one of his visits, he showed me (not to try to sell it to me, but because he thought I'd think it was cool) a new titanium dent-proof bottle that was really light and marketed at cyclists. When it came to demonstrating that it was dent-proof, he took his sample in hand and whacked it three times on one of my tables. "Now watch, those dents will just pop right out." Well, by the time he left, those dents were still there. In fact, he recently sent that bottle to me. The dents are still there.

    Another sales rep was showing off glasses that didn't break when dropped. She demonstrated this by flinging the glass across the shop. While the glass didn't break, she did say, "One of these days I'm not going to get away with that."

    The lesson: shit happens in product demos.

    --
    Remember RFC 873!
    1. Re:Like my "dent-proof" carafe by Bandman · · Score: 2, Insightful

      Reminds me of the idiots who try to impress people with their IT redundancy by pulling a disk out of an array while a VIP is in the room.

      Some day, a rebuild will fail, and you're going to have to work all night to fix your data. Stupid.

    2. Re:Like my "dent-proof" carafe by erroneus · · Score: 3, Interesting

      Hahaha... or the story of Bill Gates demonstrating Windows98's plug and pray.

      http://www.youtube.com/watch?v=RgriTO8UHvs

    3. Re:Like my "dent-proof" carafe by Anonymous Coward · · Score: 2, Funny

      Reminds me of a 3M rep that was demoing some new "rugged" fiber patch cables. She put a light on it, tied it into a knot, showed light still coming through (as if that demonstrated that it would carry data still, but I digress). One of our cable installers took it, crimped it, and the lights went out forever (surprise surprise). We all knew what would happen, but MAN wasn't she pissed about it. We weren't going to buy their product anyway, regardless of the demo, but she spent the next half hour uncomfortably trying to explain how great they were anyway...I still chuckle when I think about it.

    4. Re:Like my "dent-proof" carafe by sammy+baby · · Score: 3, Interesting

      Years ago, I worked at a garden supply and patio furniture shop. A couple of guys I worked with were carrying a glass tabletop out of a truck. When they nearly dropped it, they turned white as a sheet, than heaved a sigh of relief when they realized they'd caught it in time.

      The lady who ran the patio furniture section was there, and she laughed as they set the table top atop its frame. "Don't worry," she said. "It's shatterproof. I could jump up and down on this and it wouldn't break."

      A buddy of mine was there, and immediately said, "Do it." So without missing a beat, she climbed up on top of the table and jumped up and down on it, really slamming her feet down forcefully with every descent. No damage.

      She then climbed down, and as she was walking away, she grinned and said, "You didn't think I'd do it, did you?"

      "Nope." But he was suitably impressed.

  3. Napoleon Dynamite by hansamurai · · Score: 2, Funny

    Reminds me of Napoleon Dynamite, when Kip is selling tupperwear and he drives over one with a van to show its strength, and it just completely bursts. He just says "dang" and drives away.

    1. Re:Napoleon Dynamite by fbjon · · Score: 2, Funny

      when Kip is selling tupperwear

      Sweet jesus, tell me they haven't gotten into the fashion business now!

      --
      True confidence comes not from realising you are as good as your peers, but that your peers are as bad as you are.
  4. Re:Dude, you're gettin' a Dell by Gaerek · · Score: 2, Informative

    *shrugs*

    I accidently dropped my wifes Dell laptop from at least 4 feet. It survived and still runs just fine.

  5. Re:Meh. by eln · · Score: 2, Funny

    I like the ballistic armor (spectra flex/kevlar)...makes me want to shoot a Dell with a 9mm STEN.

    Trust me, shooting a Dell without the armor is orders of magnitude more satisfying.

  6. I always love failed demos of "drop proof" laptops by elrous0 · · Score: 4, Insightful

    Did anyone catch "Attack of the Show" last night? They showed another one of these increasingly trendy "drop proof" laptops. Every time they dropped it (even from just two or three feet), the battery and dvd drive went flying off (requiring a reboot and, of course, costing you any unsaved data).

    The problem with many of these things is that they build bullet-proof titanium super-duper-armour plating for the shell, but use the same old components for the hard drives, battery connections, drive bay connections, etc. The skin of the thing is the LEAST problematic part. I'm more interesting in how you built the hard drive than the SKIN. An adamantium skin won't help your laptop survive if it's using some standard off-the-shelf hard drive and battery.

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
  7. Re:Dude, you're gettin' a Dell by BadAnalogyGuy · · Score: 3, Insightful

    Whether it fell off a couch or a cement wall, isn't it more important what it is falling onto instead of what it is falling off of?

  8. Maybe it's the OS that is wonky? by zooblethorpe · · Score: 3, Interesting

    My company recently (against my advice) bought a shitload of Dell OptiPlex 700 series desktops. The damn things are wonky as hell. About 75% of them won't even recognize an inserted thumb drive without a complete reboot.

    What are you running on them?

    I had a small-shop custom-built job years ago with Win2K on it, and Windows would go belly-up hard-reboot with depressing and increasing frequency, necessitating a complete wipe every couple months, after which the reboot-X-days-later cycle would restart with X as a larger, though shrinking, number. Later I installed Red Hat on it with Windows in a VM (required for certain software, >sigh...<) and it worked like a charm. Turned out the mobo's SMART controller was borked in some subtle way that killed Windows, but Linux was smart enough to find the mobo error and work around it (confirmed in dmesg).

    I'm not saying your shitload of Dell OptiPlex 700 series desktops all have borked mobos, but maybe some BIOS setting or Windows driver isn't playing nicely?

    (Disclaimer: I own a Dell and have had generally good luck with it, but I'm no apologist. My own machine is a Dimension 5150, and I was bothered to learn that, despite a 64-bit CPU, the chipset is limited to 32-bit memory addressing. How stupid!)

    Cheers,

    --
    "What in the name of Fats Waller is that?"
    "A four-foot prune."
  9. Re:Meh. by anss123 · · Score: 2, Insightful

    Dell responded to the crack by saying that the demo laptop was a pre-production model that had already been dropped a hundred times.

    If that's the case I'm a little impressed. LCD screens are depressingly fragile.

  10. Mine didn't survive a 1/2 inch drop! by Hubec · · Score: 2, Insightful

    I have the previous generation ATG (D630). It's Dell's entry level "ruggedish" laptop. The monitor is fantastic and the general quality is good (which is the main reason I bought it) However it does have some design issues. The most important one being that the HDD is screwed directly to the external metal chassis. This means ANY sharp jolt to the laptop can destroy your drive. That's exactly what happened to me. I'd just closed the lid when I dropped it at most a half inch back onto the counter. That was enough to kill it.

    The ironic thing is that a regular plastic Dell would have protected the drive better by flexing and transmitting less of the shock. I installed an SSD a couple days ago that should bypass this design flaw once and for all. BTW the OCZ Apex is KICKASS!

  11. Re:Or worse... by Bandman · · Score: 2, Insightful

    Yea...just stupid in general.

    of course, if you had the hot spare marked somehow, I don't believe pulling that out would cause a rebuild.

    Wear and tear on the chassis and sled, yes, and still counts as stupid, since this is IT, and one in a million things happen every day.

  12. Re:I always love failed demos of "drop proof" lapt by DoofusOfDeath · · Score: 3, Funny

    An adamantium skin won't help your laptop survive if it's using some standard off-the-shelf hard drive and battery.

    Fair enough. OTOH, if you have access to adamantium, you probably also could just use a brick with a +3 data storage bonus, rather than a hard drive.

  13. Re:Dude, you're gettin' a Dell by cerberusss · · Score: 3, Funny

    I accidently dropped my wifes Dell laptop from at least 4 feet. It survived

    What's more important is that you obviously survived to post this tale. Sir, please mail me when you divorce because for the love of all that's sacred, I will propose this fine woman.

    --
    8 of 13 people found this answer helpful. Did you?
  14. Wow, 70 whole mph?!? by snarfies · · Score: 2, Insightful

    This laptop can survive wind gusts of 70mph? I should hope so. I should also hope it would survive wind gusts of 88mph, or 100mph. I'm reasonably certain that every computer I've ever owned, from my lowly C64 all the way up to my current quad-core beast, could survive wind gusts of 70mph.

    BTW, how fast does the air out of those duster cans spray? Just curious...