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iPhone App Refund Policies Could Cost Devs

CBRcrash writes "Apparently, if iPhone users decide that they want a refund for an app (users can get a refund within 90 days, according to Apple policy), Apple requires that developers give back the money they received from the sale. But, here's the kicker: Apple will refund the full amount to the user and says that it has the right to keep its commission. So, the developer not only has to return the money for the sale, but also has to reimburse Apple for its commission."

4 of 230 comments (clear)

  1. Re:Inner Fence (InfiniteSMS) wrong? by Antique+Geekmeister · · Score: 0, Troll

    And would choosing which kind of fool they are affects their business plan..... how?

  2. Re:App Store refunds: Much ado about nothing by tompaulco · · Score: 1, Troll

    I guess it depends on what kind of volume the merchant is doing. For my business, we do a paltry $7,000 a month in CC sales, however, we close batches daily, and settlement is usually 3-4 business days later. We have had only one attempted (and successful) chargeback in our 3 year history, and the chargeback was less than 1/10 of a typical days sales, and they simply deducted it from our settlement. No need to hold funds.
    In our case the one chargeback was a woman who bought product in our store, walked out the door with it, and then lost it on her way home. Since she couldn't find it, she simply reversed the charges. Our Merchant Account sent a letter saying that we had to refute the charges in 3 days or they would accept the chargeback. Unfortunately, I did not receive this letter until after the 3 day period had expired. So they chargeback stuck. Later, the woman, a regular, came in and paid us back in cash after admitting it was her fault.

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    If you are not allowed to question your government then the government has answered your question.
  3. Re:Not to be an apologist... by poopdeville · · Score: 0, Troll

    English "and" is not commutative. There's the temporal-and, for example. I suspect the GP chose that order specifically to emphasize that Apple is providing a service. The emphatic-and is not commutative either.

    Back on topic, agreed. In this market, Apple is acting as a market maker, much like EBay or the NYSE. Neither of these return commissions unless a transaction fails on their fault. Since the story is false, Apple treats its sellers better than average. Even if the story was true, it shouldn't even be a story. The biggest markets in the world currently operate this way.

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    After all, I am strangely colored.
  4. Re:Unfair charges vs. REAL costs. by MightyMartian · · Score: 0, Troll

    I'm an Apple prick, yes it's true,
    I explain how getting fucked is good for you.
    I come on Slashdot and spread my shit,
    Because Steve Jobs says I'm good at it.

    I'm an astroturfer, look at me,
    I visit Slashdot on bullshit sprees!
    If Apple killed children I'd say "That's fine,
    Apple knows better, children should die!"

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