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April Fools Sees Fake Extra Millions For Users of Brokerage Site

Upstart online brokerage site Zecco had an unfortunate April Fool's day snafu that they are claiming was an honest mistake. Users logged on to find larger balances than they should have, sometimes millions of dollars extra, and many of those users started trading with the nonexistent money. Happy April Fool's Day. "... when Zecco realized it, the company apparently started to force sell, even at a loss, charging the losses to the customers along with a '$19.99 broker-assisted trading fee.' Oops."

45 of 280 comments (clear)

  1. Once again... by actionbastard · · Score: 5, Funny

    the conservative, sandwich-heavy portfolio pays off for the hungry investor. - Dr. Zoidberg

    --
    Sig this!
  2. Wow! by fuzzyfuzzyfungus · · Score: 4, Funny

    It's like a performance art piece about our worm-riddled crony capitalist mess!

    Quit making excuses guys, and head on down to the gallery...

  3. What language should we use for our site? Perl OK by neo · · Score: 3, Funny

    Seriously. I thought all financial institutions had given up on using Perl for their back-end systems. One misplaced _$ and suddenly everyone is swimming in money.

    Next time use a strict typing language like Haskell.

  4. Joke's on them by Red+Flayer · · Score: 5, Funny

    I logged in to Zecco 4/1 at around 9:30 AM... my cash-on-hand was off by about $1.6 MM (balance was 1.8 MM instead of 0.2 MM). I immediately instructed Zecco to wire me the excess funds... and the funds hit my bank account at 12:02 PM!

    As of today, the money is still in my account, but there is a hold on it. Apparently, the funds transfer was initiated properly, fully authorized... so my bank is holding the funds while I accrue interest on it until they determine final disposition.

    Oh hell, who am I kidding... I don't have 0.2 MM in an online investment account. Hell, I don't think I have 0.2 MM is assets, unless you include my wife & daughter, who I could probably sell for that much if I found a good buyer or if there was a bidding war.

    Oops... was that my out-loud voice?

    --
    "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
    1. Re:Joke's on them by Anonymous Coward · · Score: 5, Funny

      Hell, I don't think I have 0.2 MM is assets, unless you include my wife & daughter, who I could probably sell for that much if I found a good buyer or if there was a bidding war.

      Pics?

    2. Re:Joke's on them by Anonymous Coward · · Score: 5, Funny

      Did the dollar got so low that now we are valuing things in m&ms?

    3. Re:Joke's on them by johnsonav · · Score: 5, Informative

      It's from the Roman numeral for thousand: M. MM is a thousand thousand, or a million.

      --
      ... and that's when the C.H.U.D.'s came at me.
    4. Re:Joke's on them by johnsonav · · Score: 3, Informative

      Yeah, it should be. And, when actually using Roman numerals, it is. But, for some reason MM means million when used like this. Don't ask me why; it didn't make any sense the first time I heard about it.

      --
      ... and that's when the C.H.U.D.'s came at me.
    5. Re:Joke's on them by Red+Flayer · · Score: 4, Funny

      What is this MM unit?

      Just as programmers have their own set of $LINGOISTIC_TERM, people in finance have theirs. Here are some more examples to help ease your understanding, and to translate from techian:

      M -- a thousand. From Roman numerals.
      P&L -- profit and loss statement.
      S&M -- Sales and Marketing. Unfortunately.
      C&D -- Cease and desist. Borrowed from Law.
      C&C -- an RTS, or a Music Factory. Must be disambiguated via context.
      $ -- dollar. Not string. Although worth about the same.
      $$ -- More than one dollar. Not a fascist police organization.
      CBA -- Cost-benefit analysis. Or maybe a basketball leage.
      ROI - A French king.
      DM - direct margin. Not a runner of a table-top fantasy game.

      HTH.

      --
      "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
    6. Re:Joke's on them by Red+Flayer · · Score: 4, Informative

      A million in Roman Numerals would be an M with a horizontal bar over it (the horizontal bar means the numeral should be multiplied by a thousand).

      However, this character (M-bar) did not exist in most typefaces when finance was being written about & published extensively for the first time (eighteenth century) so manuscripts we printed using a second 'M' instead.

      Since people learned notations from the books they read, the 'MM' abbreviation for millions stuck around, being passed into each new generation of printed books & pamphlets... it's still in heavy use in finance and accounting to this day.

      Yes, it's a legacy artifact, but I like it because it disambiguates 'M' from meaning million (as an abbreviation for million) or thousand (from Roman numerals).

      --
      "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
    7. Re:Joke's on them by Jarjarthejedi · · Score: 3, Funny

      Accrue interest in your account, not in your hand?

      --
      There are two kinds of fool One says 'This is old therefore good' Another says 'This is new therefore better'- Dean Ing
    8. Re:Joke's on them by Red+Flayer · · Score: 4, Funny

      And now I know. Thanks.

      I made all of that up, it's a guess.

      Pretty plausible though, huh?

      --
      "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
  5. What about those who were ahead on trades? by AliasMarlowe · · Score: 5, Interesting

    TFA and the summary both state that the broker "started to force sell, even at a loss, charging the losses to the customers". However, they are silent on what happened to those who were ahead on their trades. Did they get to keep the profits?

    --
    Those who can make you believe absurdities can make you commit atrocities. - Voltaire
    1. Re:What about those who were ahead on trades? by Anonymous Coward · · Score: 5, Informative
      Here's TFPR:

      Except in a very small number of egregious and fraudulent cases, customers will not be responsible for losses (or gains) incurred for trades in excess of their buying power.

    2. Re:What about those who were ahead on trades? by Intron · · Score: 5, Informative

      for those keeping track, its:
      - slashdot links to
      - techdirt links to
      - consumerist links to
      - mymoneyblog links to
      - zecco forums

      --
      Intron: the portion of DNA which expresses nothing useful.
  6. I smell a huge lawsuit by Leafheart · · Score: 4, Interesting

    Let me see if I get this straight (understanding that the summary has a typo and should read they shouldn't have on the second statement. Or, and this is the link to the consumerist story.

    You log in your account and find a huge sum of money in their. Or, I hit the jackpot you think. Now you go and start using it for trade. TFA is a bit lightly on the details, but looks like this trades were go, meaning basically, market fraud. Not, to add some salt on all this, they go out to reverse the money, sell the stocks people bought at a loss, charge than the loss and ask for a commission??? I see lawsuits coming from so many points it gets ridicule.

    From the consumerist post: "west: ummmm, this is ridiculous. so i thought it was an april fools joke, put in an order for SKF, and it went through then Zecco just sold it â"-- more than likely making me take the loss please let me know if any of you experienced this! lol....and they charged me $19.99 for commission". So basically they did an April's fool joke, it went wrong, and they are trying to make people pay for their mistake.

    Impressive. They do get credits because you need a lot of balls to joke with the market after all it went through recently. And no, I don't buy the "honest mistake" line.

    --
    --- "When you gotta do something wrong. You gotta do it right. (Fighter)"
    1. Re:I smell a huge lawsuit by EvanED · · Score: 3, Interesting

      So basically they did an April's fool joke, it went wrong, and they are trying to make people pay for their mistake.

      They've retracted the charges & losses (at least according to them); I'm just going to guess that they were still present for a while while they were sorting out WTF happened.

      And no, I don't buy the "honest mistake" line.

      I'm not sure I do either... I'm going to guess "rogue employee playing April 1st joke". The company would have to be pretty damn retarded to actually go through the normal decision channels and approve this.

    2. Re:I smell a huge lawsuit by ieatcookies · · Score: 3, Insightful

      I dunno. My problem here is that I highly doubt anyone cared to double check their investment first. This is the classic "oh shit, the bank machine says I have 100k instead of 10, quick, withdraw". In no way am I suggesting this isn't a mistake on Zecco's part. But people have a responsibility with their monies, and if you log into your online investment management system and see a number that clearly isn't right, you have a responsibility to take appropriate action. That action is not: WOO HOO LETS TRADE BEFORE WE'RE CAUGHT. This is likely a loss for everyone. Zecco may have pushed some monetary loss onto the clients, but this media is a blow to their PR and I'm sure they sucked up some losses too.

    3. Re:I smell a huge lawsuit by Theaetetus · · Score: 5, Insightful

      You log in your account and find a huge sum of money in their. Or, I hit the jackpot you think. Now you go and start using it for trade. TFA is a bit lightly on the details, but looks like this trades were go, meaning basically, market fraud.

      I think filing a lawsuit would be overwhelmingly stupid, because anyone who opens their account and sees the balance off by a million dollars should reasonably know that there's been a mistake. If a jury agrees, then you've got a case of fraud. File the lawsuit and the SEC will come down on you hard for 10b violations.

  7. First of all... by Ecuador · · Score: 4, Informative

    First of all, it obviously WAS an honest mistake. Even if they millions showing up as "buying power" were intended as a joke, the fact that the system allowed them to be used for actual purchases, most certainly was a mistake.
    Now, when you have a brokerage account and are trading stocks, you should know what you are doing and be responsible for your actions. So, when you see several million in you account, you should know as much to not start investing them. If it is not your money, at best it will be considered a margin trade which has to abide to SEC mandated rules. IIRC on a margin trade you have to have equity worth 25% (or whatever the figure is) of the security that you acquired on margin. Otherwise the broker has to automatically sell to cover. If you don't know things like that, you should not be trading at the stock market.

    --
    Violence is the last refuge of the incompetent. Polar Scope Align for iOS
    1. Re:First of all... by Leafheart · · Score: 4, Insightful

      Now, when you have a brokerage account and are trading stocks, you should know what you are doing and be responsible for your actions. So, when you see several million in you account, you should know as much to not start investing them.

      Unless of course you see the date, think that it is a joke and start bidding with it to go along with the prank. If you go with the company "it was a mistake, sorry.", you can't blame the costumers for going along and pretend they had that money.

      --
      --- "When you gotta do something wrong. You gotta do it right. (Fighter)"
    2. Re:First of all... by EvanED · · Score: 3, Interesting

      Exactly. Bidding because you think you'll actually use the money is stupid; bidding because you think it's a prank is at least somewhat reasonable. From the comments in the linked article, sounds like there were several at least who did this, and were quite surprised when they actually went through. Zecco is going to have a "fun" time sorting this stuff out.

  8. Re:What language should we use for our site? Perl by idontgno · · Score: 5, Funny

    I appreciate a good Perl joke as well as the next Perl hacker, but if you wedge a "_$" into your code you'll just get syntax errors. Did you mean "$_"? That error (misplaced default parameter) I've seen quite often, mostly among Perl nubs.

    I can't comment on the frequency or trend of Perl back-end systems. Most back-end systems I've worked with are J2EE.

    Next time use a strict typing language like Haskell.

    Your ideas on type-safety are intriguing to me and I wish to subscribe to your newsletter.

    --
    Welcome to the Panopticon. Used to be a prison, now it's your home.
  9. Re:What language should we use for our site? Perl by WED+Fan · · Score: 4, Funny

    Seriously. I thought all financial institutions had given up on using Perl for their back-end systems. One misplaced _$ and suddenly everyone is swimming in money.

    Hahaha, surely, thou art on the highway to Hell.

    Ducketh thou, the swine that thou hast cast your perl before will rise up and smiteth thee.

    --
    Politics is the art of looking for trouble, finding it everywhere, diagnosing it incorrectly and applying the wrong fix.
  10. Why We Don't Need Paperless Statements... by __aaclcg7560 · · Score: 5, Insightful

    Screw ups like this is why I insist that all financial institutions that I have business with send me paper statements.

    1. Re:Why We Don't Need Paperless Statements... by Anonymous Coward · · Score: 4, Insightful

      And how exactly does that help if there's a computer error? In the process of "generate document, print it, mail it to you", replacing the last two steps with "email it to you" has no effect on that crucial step one.

    2. Re:Why We Don't Need Paperless Statements... by eln · · Score: 4, Insightful

      Screw ups like this are why I never, ever spend money someone else (the bank, the brokerage, etc) tell me I have unless I can verify through my own records that I actually have that money.

      Despite what Monopoly may have taught you, there is NEVER a bank error in your favor. If a financial institution screws up in a way that benefits you, you can GUARANTEE they will eventually find it and fix it, and if you've tried to take advantage of the situation in the meantime you're going to get hosed.

    3. Re:Why We Don't Need Paperless Statements... by tmosley · · Score: 4, Interesting

      Screw ups like this are why I hate April Fools with a passion. Anyone that works under me knows that if they participate in an April Fools joke at work that I will be very angry at them. Things that start as an April Fools joke can easily end in injury or lawsuits. Either the day ought to be a national holiday or it should be abolished. Some jokes are very funny, but too many end in disaster. One year I had someone give two weeks notice because they thought they had won the lottery, later the same day she came in and sheepishly retracted her notice. Imagine if she had quit on the spot, and said a few choice words to the folks in the office. I might not have been able to keep her on had her reaction gone just that much further...

  11. Call me an optimist but... by Anonymous Coward · · Score: 5, Insightful

    ...people aren't that stupid.

    More likely many of them realized "Hey, this could be an aprils fool or then not. I don't know. I could check it and get confirmation oooor.... I could act as if it wasn't and sue the hell out of them if this is!"

    While nobody should be stupid enough to fall into that joke for too long, no organization should be stupid enough to make jokes with large sums of money.

    1. Re:Call me an optimist but... by lazy_playboy · · Score: 4, Insightful

      And what happens when you're forced to resell at a loss?

      Just because my credit card company keeps increasing my limit doesn't mean I go and throw it all on the markets straight away. Note, this glitch was only on the available balance, not on the account assets. All this was was an error on the amount allowed to be borrowed... if there's anything the recent recession has taught us, it's that just because someone wants to loan us the money doesn't mean we should take it.

      Or am I missing something?

    2. Re:Call me an optimist but... by bitrex · · Score: 3, Insightful

      The big boys play this game all the time. They play with imaginary money, to make real money. It just burns them sometimes too.

      In the case of the "big boys", they were able to privatize the profits and socialize the costs to their hearts content after they had the Glass-Stiegel act pulled. They profited enormously off of trading imaginary money for tangible wealth, and burned us.

  12. Generally speaking... by Grashnak · · Score: 5, Interesting

    ... if a ridiculously large amount of money shows up unexpectedly in your bank account, rushing out to spend it wildly before the mistake can be caught is not actually the smartest of the available options. The authorities look disapprovingly on such activities.

    --
    Life needs more saving throws.
    1. Re:Generally speaking... by Selfbain · · Score: 3, Funny

      The real solution is to move it to a Cayman Island's bank account, skip the country and then rush out to spend it wildly.

      --
      Well, it has never been successfully tested.
    2. Re:Generally speaking... by TheKidWho · · Score: 5, Insightful

      Unless you thought that ridiculously large amount of money was a prank and you didn't think you could actually spend it.

  13. Is why 'conficker' is also called 'up and down'? by Bearhouse · · Score: 5, Interesting

    It's true, we're doomed, I tell you!!!
    *reaches for tinfoil hat*

    More seriously, original post is here. They're claiming it was a mistake in a feed...

    http://preview.tinyurl.com/ca37sl

    An abstract...

    "The surge in "Buying Power" was an accidental extension of credit to the customers' accounts. Actual funds were not deposited therein. After the error was discovered, the mistaken credit was withdrawn. However, not before some executed trades on the lines of credit, including including one guy who bought over $1 million in shares. The company then acted to reverse the errors, saying on their blog, "Except in a very small number of egregious and fraudulent cases, customers will not be responsible for losses (or gains) incurred for trades in excess of their buying power."

    Wonder how they define "egregious and fraudulent"?
    *removes tinfoil hat, reaches for lawyer*

  14. Re:What language should we use for our site? Perl by EvanED · · Score: 5, Informative

    If you had bothered to read the summary, this was an intentional April Fools joke that went wrong. It has nothing to do with Perl and any lack of strict typing in the language.

    Are you illiterate? From the summary: Upstart online brokerage site Zecco had an unfortunate April Fool's day snafu that they are claiming was an honest mistake (emphasis mine).

    From the linked "article": Consumerist has updated their post with a message from Zecco claiming that it was not an April Fool's joke,...

    And from the "real" article that is linked from there: Online brokerage site Zecco accidentally increased 1% of their customers' Buying Power balances by millions on April 1st, leading some customers to wonder whether it was a system glitch or some horrible April Fool's joke. It turned out to be the former.

    And from Zecco itself: "Additionally, we want to make it clear that contrary to some reports, this was not in any way intentional and was not an April Fool's joke. We take the integrity of our customers' accounts very seriously and we have taken measures to ensure this does not happen again."

    Whether or not you believe Zecco is a different matter, but the only thing pointing towards it being an April Fool's joke is speculation, and this is flatly contradicted by the claims of Zecco, and the summary somewhat accurately conveys this.

  15. NO sympathy for the "victims" by sirwired · · Score: 3, Interesting

    If a large amount of money shows up in your bank account, and you have no idea how it got there, spending it WILL land you in jail if you withdraw the money and hide it or blow it.

    This is the case even if you ask the teller if the money is yours and he/she says yes. Once they figure out the truth, they WILL hold you responsible for the cash.

    I see no difference between that and this case. These folks knew they did not actually have an account worth millions, yet they bought stock based on money they did not have. Gee, what did they think was going to happen; of COURSE the broker is going to get their cash back ASAP.

    If I was the broker, I would waive the trading fees for selling your shares, but would hold the account holder responsible for any losses. Maybe, in a goodwill gesture, sign over the gains (if any) also, but that would be the limit of my generosity.

    SirWired

  16. I see the problem by Un+pobre+guey · · Score: 5, Informative
    • You are a Zecco customer with $20,000 in your account
    • One day you log in and see that you now have $1,020,000 in your account
    • Your heart is filled with bliss
    • You start making trades with your new-found fortune
    • Zecco discovers the error and reverts the trades at your expense
    • You are angry and feel cheated
    • You are a complete and utter dipshit
    1. Re:I see the problem by Anonymous Coward · · Score: 5, Insightful

      Try this:

              * You are a Zecco customer with $20,000 in your account
              * On APRIL FOOLS day you log in and see that you now have $1,020,000 in your account
              * Your heart is filled with humor. "I get the joke!" you say.
              * You start making joke trades with your joke fortune
              * Zecco executes the trades, then reverts the trades at your expense
              * You are angry and feel cheated

    2. Re:I see the problem by JustinOpinion · · Score: 5, Interesting

      Indeed. But there are some fringe cases that I'm sure will cause headaches. Like:
      -Zecco customer with $20,000 in their account.
      -One day they log in and see that they now have $1,020,000 in their account.
      -They make an investment for, let's say, $15,000.

      Does Zecco cancel the investment, or honor it, or what? Consider:

      A. If the investment went up, the customer can claim that they were trying to invest $15k of their $20k, that it was a legitimate transaction, and that they should be allowed to keep the gain.

      B. If the investment went down, the customer can claim that their investment strategies were unduly influenced by their seemingly-increased buying power. They claim Zecco's mistake is responsible for their overly-risky investment, and that Zecco needs to cancel the trade, and restore their account to the way it would have been if the trade had never happened. They can say "You canceled the investments of all those other customers! Why not mine?"

      If Zecco cancels all transactions (including those of type A), there will be plenty of legitimately angry customers. They tried to play by the rules, and yet had their sound investment (and associated gain) taken away. On the other hand if Zecco cancels only transactions of type B (but lets type A go through), they will lose a lot of money: for that one day everyone was only able to make investments that made them money! What a deal! Yet if Zecco says it won't cancel any transactions for amounts below a person's previous buying power, people can still argue that their strategy was disturbed by the mere presence (and psychological effect) of all that other money sitting there.

      And a further complication: what if someone makes two $15k investments on that day? They spent over their 'real' limit. But which transaction was the one that spent the "money they don't actually own"? Also, having an extra million $ is obvious. But a customer could legitimately claim that they thought they had $30k in the account (when it fact it should have been $20k). It's up to Zecco to report it correctly, and if they don't then customers will become legitimately confused and may make trades somewhat beyond their previous buying power. Even if they are trying to act in good faith.

      All this to say that this is going to be a mess for Zecco to sort out. They will likely have to make concessions to numerous customers, which will cost them a ton of money.

  17. Re:Anything to do with by Anonymous Coward · · Score: 5, Insightful

    Poorly done April Fools joke.

    Come on. Anyone with half a brain could figure out that no financial company would do something like that just for a "joke". Their liability for lawsuits and shit would be so obvious that they wouldn't even dream of doing that.

    However, it would be more likely that it could have been an April Fools' joke of some idiot employee thinking it was funny to do such a thing without company approval. And according to their press release, likely was thrown out the door.

    From their press release...

    On April 1, 2009, one of our vendors provided Zecco Trading with an incorrect data feed which caused some customers to see erroneously high buying power.

    [...]

    Additionally, we want to make it clear that contrary to some reports, this was not in any way intentional and was not an April Fool's joke.

  18. Re:Responsibility..... by vux984 · · Score: 5, Insightful

    I think a car analogy is due.

    Zecco made the error. Zecco eats the consequences. Period. Why should people be held liable for someone else's mistakes?

    So you drive into work, and manage somehow to park your car in the wrong spont, belonging to and reserved for a neighboring business. Upon leaving the office to head home, you discover the mistake, and find the parking spots owner has stripped it down to the frame and sold all the parts on craigslist.

    Explain why you should eat these consequences.

    If maybe your neighbor had called a tow truck and had the vehicle impounded, sure I could see you having to eat that.

    But I'm not following why you should have to eat your neighbors blatant theft of something he knew wasn't his. Just because you put the car in his spot is not a valid reason for him to think its now his car. Similarly, if the bank makes a mistake in your favor with your account, its not valid to assume the money is yours. The bank should eat all the costs of fixing their mistake, but if you attempt to try and keep or use the money that isn't yours, you become liable for that. Their is lots of supporting precedence for this too.

  19. Re:Anything to do with by GooberToo · · Score: 4, Informative

    People have no obvious way of knowing they're fake. People do what people do - use the money.

    And people who have done the same type thing with ATMs find they are fully responsible for their spending habits. If today you have $1,000 in the bank and tomorrow you find $1,000,000 in your account, it is rather obvious you didn't just make $999,000 dollars over night. If you spend it, you just spend dollars out of your original $1,000 and not out of your desired $999,000. If you go in the negative, you're still responsible for the negative balance. At least that's how the courts have treated these cases in regards to ATMs. And guess what, they even had to pay their applicable ATM fees.

  20. Re:What language should we use for our site? Perl by drix · · Score: 3, Funny

    use haskell;

    --

    I think there is a world market for maybe five personal web logs.
  21. Re:Not the only problem Zecco has with their balan by Red+Flayer · · Score: 3, Informative

    Yes, that's correct.

    If you make a deposit in your account, you cannot cash it until either (1) it clears or (2) a hold is placed on your account in the amount of the check to cover it in case it bounces.

    Since your buying power was not affected, this means that you are able to treat the deposited item as cash, investing it in securities. This is only possible if there is a hold on equivalent funds in your account.

    What is boils down to is that in order for the funds to be available for you to purchase securities with, a hold has to be placed on covering funds. If Zecco instead had a policy where funds could not be invested until the deposit clears, then you'd be able to withdraw the $10000 without a problem.

    Say your buying power is 1x your deposits. Your despoits were 10,000 (100% cleared) and $500 (not cleared). You buy 500 of securities, and withdraw $10000. Then the check bounces. Now you have $0 deposits to cover $500 of securities. Uh-oh... FTC securities violation.

    Because of the fact that Zecco needs to make funds available for investment immediately (I dunno if this is statutory, or if it's to compete in the marketplace), they have to place the hold on your $500.

    --
    "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai