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Why Every Office Needs an Outsider

Research has shown that having an oddball team member not only gives you someone to make fun of, but also leads to better decision making. Researcher Katie Liljenquist, says having "socially distinct newcomers" on a team can help it perform at a higher level. Team tension is crucial, and shaking up the same old crowd is the way to create it. "You can imagine if you work in an office and you've got this outsider like Dwight Schrute who walks in and a lot of his ideas resonate with you. Your fellow in-group members are hearing this and thinking, 'Wait, you agree with Dwight?' That can be really uncomfortable and socially threatening," she says.

51 of 81 comments (clear)

  1. It's also nice.... by Quantos · · Score: 5, Funny

    To have another scapegoat that you can blame stuff on too :)

    --
    Some people are only alive because it's against the law for me to hunt them down and kill them.
    1. Re:It's also nice.... by schon · · Score: 3, Funny

      another scapegoat that you can blame stuff on too

      Ah, Tibor, how many times have you saved my butt?

  2. They're called testers by hansamurai · · Score: 2, Insightful

    And there's more than enough of them!

  3. me? by purpleque · · Score: 5, Insightful

    If you keep looking for the outsider and can't find one...it might be you.

    1. Re:me? by QuantumRiff · · Score: 3, Insightful

      There is one common element in all your failed relationships and careers...

      You...

      --

      What are we going to do tonight Brain?
    2. Re:me? by Haoie · · Score: 2, Funny

      Oh dear.

      It's high school all over again!! Ahhhh!!

      --
      If each mistake being made is a new one, then progress is being made.
  4. Terrible camera work by ChronosWS · · Score: 3, Interesting

    Whoever was shooting that video, please... put down the camera and walk away. You clearly don't know what you are doing, and it sickens us to watch you. Either that or take your anti-spasmodics. I don't know how you managed to do it, but the most interesting bits - the stopping and starting - you managed to effectively miss. Did you even know what your subject was or why it would be interesting? Apparently not. Go home, please.

    1. Re:Terrible camera work by KanSer · · Score: 2, Informative

      No kidding. One can jury rig a steady-cam (Stick + Counterweight = steady-cam) for like $15.00. Even if you only shoot video casually for shits and giggles you should have one. If you intend to publish it to a real audience then for god's sake make one.

      Or spend $850 on a Merlin and honestly get your money's worth on the first shoot if you're a "professional".

      --
      • MOD PARENT UP by Anonymous Coward Wednesday April 20, @4:20
  5. Dwight Schrute by Culture20 · · Score: 4, Insightful

    "You can imagine if you work in an office and you've got this outsider like Dwight Schrute who walks in and a lot of his ideas resonate with you. Your fellow in-group members are hearing this and thinking, 'Wait, you agree with Dwight?' That can be really uncomfortable and socially threatening."

    Socially threatening because Dwight Schrute is a sociopathic cat killer who delights in blocking fire exits and pulling the alarm. A better choice could have been chosen. Michael, for instance.

    1. Re:Dwight Schrute by elrous0 · · Score: 1, Funny

      The cat was sick. It was a MERCY KILLING!

      --
      SJW: Someone who has run out of real oppression, and has to fake it.
    2. Re:Dwight Schrute by JCSoRocks · · Score: 1

      I sang him a lullaby!

      --
      You are using English. Please learn the difference between loose and lose; they're, there, and their; your and you're.
    3. Re:Dwight Schrute by Shrike82 · · Score: 1

      The cat was sick. It was a MERCY KILLING!

      Whoever modded this troll - I'm sorry, but you sir, are a moron.

      --
      You can advertise in this sig from as little as £99.99 a month!
  6. False. by D+Ninja · · Score: 3, Funny

    Alright! Who put my stapler in the Jello again!

    1. Re:False. by JCSoRocks · · Score: 2, Funny

      uhh, how do you know it was me?

      --
      You are using English. Please learn the difference between loose and lose; they're, there, and their; your and you're.
  7. Outsiders don't have to be assholes by cryfreedomlove · · Score: 5, Insightful

    I agree that outsiders can shake an organization out of inbred complacency. However, Dwight Schrute is an anti-social asshole. The most effective outsiders don't need to be an asshole to have the positive effect this article is calling for.

    1. Re:Outsiders don't have to be assholes by MrEricSir · · Score: 4, Interesting

      While I also agree that Dwight is a poor example, sometimes the outsider does have to be an asshole.

      The only way I've found to break through an echo chamber is by being enough of a jerk that everyone gets jolted out of their little world for a while.

      --
      There's no -1 for "I don't get it."
    2. Re:Outsiders don't have to be assholes by fructose · · Score: 4, Interesting

      Exactly. The perfect outsider is the one who is socially acceptable, technically competent, but isn't scared to ask 'Why are we doing this?' When you have a group of people that think the same, always agree, and don't deviate from the norm, you won't grow. If you have one person that frequently asks why or enjoys being the devil's advocate, then you get get change. Without change, you can never grow from where you are.

      Of course, some people are just asses. And those people need to be, uh, wiped off the books.

      So to speak.

    3. Re:Outsiders don't have to be assholes by Anonymous Coward · · Score: 1, Funny

      Who the heck is Dwight Schurte and why does everyone here seem to know him? Do you all work at the same company?

    4. Re:Outsiders don't have to be assholes by JCSoRocks · · Score: 2, Insightful

      We all work in The Office. Don't you?

      --
      You are using English. Please learn the difference between loose and lose; they're, there, and their; your and you're.
    5. Re:Outsiders don't have to be assholes by publiclurker · · Score: 1

      I would consider it an improvement to work in The Office. Hell, I'd settle for a cubicle next to Wally.

    6. Re:Outsiders don't have to be assholes by mattack2 · · Score: 1

      He's the American version of Gareth Keenan.

      (OK, I admit I had to look that up on imdb.)

  8. Re:I totally disagree! by Nutria · · Score: 2, Insightful

    Now stop misunderestimating me!

    - George W.

    As compared to the current President who thinks that Austrians speak Austrian, and is totally lost without a teleprompter?

    --
    "I don't know, therefore Aliens" Wafflebox1
  9. Re:I totally disagree! by Swizec · · Score: 2, Informative

    But Austrians do speak Austrian. Just like americans don't actually speak real english.

    This will of course get modded flamebait because american mods like to think they speak real english.

  10. Re:I totally disagree! by cstdenis · · Score: 1

    He may need a teleprompter, but at least when he has one he can talk without sounding like a complete idiot.

    IMO, that's still a major improvement.

    --
    1984 was not supposed to be an instruction manual.
  11. Re:I totally disagree! by pdabbadabba · · Score: 1

    I've always wondered: what exactly is the evidence that Obama is dependent on a teleprompter? Every president in recent memory has used one...

    Also, the author of this Wikipedia entry seems to think Austrians speak Austrian as well. (Though I don't dispute that it is just a variant of German). If this even is a gaffe, it certainly doesn't hold up in a comparison with Bush's gems.

  12. GM, Chrysler, AIG by daveywest · · Score: 2, Insightful

    I bet all these companies really appreciate the input from the new guy, Barrack.

  13. Hockey Eh? by creativeHavoc · · Score: 1

    This has been evident in sports teams for ages. Great teams grow complaisant, new talent is brought in. It can be in the form of players, coaching staff, or upper management (GM) !news

    --
    insight through the mind
  14. Re:I totally disagree! by Anonymous Coward · · Score: 1, Funny

    I too am sycce of ðe gecorrupeted Middle Anglice he spaeken in ðe Prydishen Isles!

  15. Having been an outsider many times by plopez · · Score: 3, Insightful

    I can tell you it's hell.

    Until you quit and then you get that "I've been released from prison" feeling.

    It's especially nice when 6 to 12 months later you hear that your boss got fired due to all the problems you tried to warn him about destroying the project and or his general incompetence.

    --
    putting the 'B' in LGBTQ+
    1. Re:Having been an outsider many times by KlomDark · · Score: 2, Interesting

      Woohoo! No shit! I thought I LOVED my last job. Got laid off (aka canned) basically for "not conforming." Was devastated, really didn't see it coming. Spent three months out of work, which was terrifying in this economy. Even though I'm usually pretty confident in my abilities, this time it really shook my confidence.

      But... Got a job in January (Of all months!! It's tough to get a job in January in a GOOD economy!) with a very well known company, and although I dropped "in title", my actual work responsibilities are far more - Like architect/lead engineer.

      Just put my first app (Which I wrote all DAL/BLL/Presentation layer, with much kudos to the DB guy who I worked with - he's been with the company long enough to actually know the data of the company, without which I would have failed miserably! I can write stored procs all day long, but there's the harder part of actually knowing the data.) for the new company into production yesterday, did a presentation for really upper management today - and they were ECSTATIC about it!!! I was really amazed, having been the "bad kid" for way too long at the last place.

      My confidence is back, I just got a second guy (contractor for now) to start on my "team" yesterday who had been out of work for 5 months, so I also get the warm fuzzy of helping out a guy in need. (And never knew him until yesterday, he moved over 1000 miles to take the job, so no "nepotism" type stuff going on.)

      And, I've heard the old place is really having a lot of trouble now. (Best of luck to them, really! They are deep down the wrong path.) So although I wondered if my career had come to a complete halt when I was terminated, instead it was the best thing that's happened in a long time. So I totally get the "I've been released from prison" feeling! :)

    2. Re:Having been an outsider many times by KlomDark · · Score: 1

      > Lesson Learned: It's more important to be nice than to get anything (useful) accomplished

      Say what?? That's a slave's mentality.

  16. aka Diversity by Anonymous Coward · · Score: 1, Interesting

    Actually TFA is too narrow. The real key is avoiding a hegemony. From the Stanford Business School:

    In fact, the worst kind of group for an organization that wants to be innovative and creative is one in which everyone is alike and gets along too well," she says. And the key to making nearly any kind of diversity work is managing it well.

    http://www.gsb.stanford.edu/news/research/hr_neale_groupdiversity.shtml

  17. Re:I totally disagree! by retchdog · · Score: 1

    Thank you for putting things back in perspective.

    --
    "They were pure niggers." – Noam Chomsky
  18. Re:I totally disagree! by sesshomaru · · Score: 1

    Yes, George W. Bush was much more intelligent, poised and talented than Barack Obama. That anyone could think otherwise just proves the grip of extreme, hard-core, Obama-style Communism on their soul. There is no other explanation. It's frightening, really.

    --
    "MIT betrayed all of its basic principles."
  19. Re:I totally disagree! by Moridineas · · Score: 2, Insightful

    Perfect example of nonsense...no linguist (I'm sure you're not familiar with terms like AAVE, AE, or SAE. That would be African-American Vernacular ENGLISH, American ENGLISH, and Southern American ENGLISH. You may notice the keywords ENGLISH) or anyone else who wasn't blatantly trying to defend Obama would agree with you.

    Just think of the urban legend about Dan Quayle and Latin in Latin America. Many people still actually believe that one. Obama makes a stupid comment and the chattering classes go crazy coming up with explanations to defend him.

  20. Re:I totally disagree! by Swizec · · Score: 1

    If they weren't different they'd be called English and wouldn't require special names. The fact they have names that are SO special hints at the fact they've become much more than mere accents.

    And that's saying a lot, since here in Europe we're used to accents being so different people from different regions of the same country can hardly understand each other. The fact your accents are so discrepant they need to be called something other than accents could well mean they've become a language in their own right.

    And they should, a nation that big really deserves a language of its own.

  21. Re:I totally disagree! by DreamsAreOkToo · · Score: 2, Insightful

    What's "real english?"

    If England (the root word of English) started speaking only a modified Latin, would that language be "english?"

    Or maybe, American's speak "real english" because there's more people who speak American English than there are who speak any other type of English?

    Or maybe, instead of inane nitpicking about "real english" we can just recognize it for what it is, a regional accent.

    Besides, I think British English is more corrupt than American English, innit?

  22. Re:I totally disagree! by Swizec · · Score: 1

    Real English would be Old English spoken by the tribes of Angol that settled the British Isles before the Saxon invasion in whenever that was. Barely anyone is still able to understand it.

    Since that english no longer exists we can safely assume its closest approximation is the english currently spoken by the people in southern regions of the main British Island. This is the English that spread to the rest of the world and was then simplified by American settlers due to them being largely non-native english speakers and english being the simplest of available languages to learn since it has some french, it has some whatever and so on.

    With time English became lingua franca of the New World and continued to evolve from there into what is fast becoming more than just a regional accent since American English is starting to change grammatical structures and whatnot.

    Of course I am no linguist, but the English language happens to be a hobby of mine.

  23. Re:I totally disagree! by Grishnakh · · Score: 4, Informative

    Or maybe, instead of inane nitpicking about "real english" we can just recognize it for what it is, a regional accent.

    It's not a "regional accent", it's a dialect. An "accent" is how you pronounce words. A "dialect" is a different version of a language, such as Castillian Spanish, used in Spain, compared to Mexican Spanish, used in Mexico. Accents and dialects frequently go together, but not always. Southern Americans speak standard American English (with a little regional variation in words, but not enough to be called a separate dialect), but with a Southern accent.

  24. Re:I totally disagree! by Nutria · · Score: 1

    that anyone could think otherwise

    Except that I never said that W was smarter than B.O.

    --
    "I don't know, therefore Aliens" Wafflebox1
  25. Michael Crichton's Andromeda Strain by 140Mandak262Jamuna · · Score: 1

    Someone has been reading really old science fiction. May be just old rerun of the movie.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  26. You can't be an outsider... by Ronald+Dumsfeld · · Score: 1

    ...until you have read The Outsider.

    --
    Where's the Kaboom?
    There's supposed to be an Earth-shattering Kaboom.
  27. Re:I totally disagree! by Moridineas · · Score: 1

    Er, my last post went through anonymously for some reason (lapsus calami). It was me :)

  28. My Boss by kramulous · · Score: 1

    My Boss is the outsider. See, the rest of us are the misfits. It gets quite amusing when he suggests some new 'protocol' and we all leap in to denounce it. He gets this strange glazed-eye look. He works from home quite a bit.

    --
    .
  29. Re:I totally disagree! by maxwell+demon · · Score: 1

    Well, I think someone from Northern Germany will probably not understand someone really speaking Austrian (as opposed to speaking standard German with a mere Austrian accent).

    --
    The Tao of math: The numbers you can count are not the real numbers.
  30. Re:I totally disagree! by codeButcher · · Score: 1

    Austrians speak Austrian as much as Australians speak Australian. Hope your head hurts now.

    There's no such thing as Austrian, only Austrian German, with a language code of de-AT often used. Note the de, which denotes Deutsch (German).

    --
    Free, as in your money being freed from the confines of your account.
  31. This is why.. by Dynamoo · · Score: 1
    This is why you build teams from people with distinctly different personalities. In the UK sometimes Belbin Profiles are used to ensure a mix of people that creates a group dynamic (i.e. tension as opposed to complacency). An "outsider" might perform the role of a Plant, Monitor Evaluator or Resource Investigator because of their slightly detached status. Plants can be exceptionally useful as they will provide new ideas which can be looked into, they key thing is that a good Plant is unorthodox and usually doesn't mind if ideas are fairly evaluated and rejected.

    The are other team evaluation systems out there, but ultimately they all exist to make sure that your team has some sort of internal dynamic.

    --
    Never email donotemail@WeAreSpammers.com
  32. Re:I totally disagree! by joelmax · · Score: 1

    I wish I had mod points to mod you up on this one.

  33. the book Sway talks about this by mcguyver · · Score: 1

    The book Sway has an interesting article on this subject. In it, comparisons are drawn from the supreme court, flight crews on airplanes and the character Cameron in the movie Ferris Buelers Day Off. In all situations youâ(TM)ll find a âblockerâ(TM) or someone in the group that makes up an excuse to why something canâ(TM)t be done. The fact that someone has a dissenting opinion is insignificant. Whatâ(TM)s important is that _someone_ have a dissenting opinion. This causes the decision maker to reflect on their choice. I guess in retrospect itâ(TM)s all pretty obvious but itâ(TM)s interesting to see real world examples back up the ideaâ¦

  34. Re:I totally disagree! by HTH+NE1 · · Score: 1

    Besides, I think British English is more corrupt than American English, innit?

    Eh, snooker or pool, it's all about the spin.

    Flamebait? Perhaps the joke was too subtle? Here's a definition list which should help with the many levels of humor (or humour) that was being attempted.

    pool(2) 7. Any of several games played on a six-pocket billiards table usually with 15 object balls and a cue ball. Also called pocket billiards. snooker 1. a variety of pool played with 15 red balls and 6 balls of colors other than red, in which a player must shoot one of the red balls, each with a point value of 1, into a pocket before shooting at one of the other balls, with point values of from 2 to 7. 2. Slang. to deceive, cheat, or dupe: to be snookered by a mail order company. 1889, the game and the word said to have been invented in India by British officers as a diversion from billiards. The name is perhaps an allusion (with reference to the rawness of play by a fellow officer) to British slang snooker "newly joined cadet" (1872). Tradition ascribes the coinage to Col. Sir Neville Chamberlain (not the later prime minister of the same name), at the time subaltern in the Devonshire Regiment in Jubbulpore. The verb meaning "to cheat" is from early 1900s, probably because novices can be easily tricked in the game. English 4. the Germanic language of the British Isles, widespread and standard also in the U.S. and most of the British Commonwealth, historically termed Old English (c450-c1150), Middle English (c1150-c1475), and Modern English (after c1475). Abbreviation: E 8. Sports. (sometimes lowercase) a. a spinning motion imparted to a ball, esp. in billiards. spin 4. to cause to turn around rapidly, as on an axis; twirl; whirl: to spin a coin on a table. 11. Slang. to cause to have a particular bias; influence in a certain direction: His assignment was to spin the reporters after the president's speech.

    And lastly, to put english (spin) on a ball corrupts (alters) its course. Similarly, spinning a speech alters and corrupts its intended meaning.

    Now where's the flamebait in that?

    --
    Oh, say does that Star-Spangled Banner entwine / The myrtle of Venus with Bacchus's vine?
  35. Re:I totally disagree! by highonv8splash · · Score: 1

    Or maybe, instead of inane nitpicking about grammar we can just recognize it for what it is, insignificant.